Corporate information

Awards and accolades

CaixaBank has received the following awards and accolades:

Banking excellence

  • Best Bank in Spain 2019, 2017,2015, 2013, 2012 (Euromoney)
  • Best Bank Transformation in Western Europe 2019 (Euromoney)
  • Best Private Bank in Spain 2018, 2017, 2016 and 2015 (Euromoney)
  • Bank of the Year in Spain 2018, 2016, 2013 (The Banker)
  • Best Private bank for Customer Service in Europe 2017 (The Banker)
  • Best Bank in Spain 2019, 2018, 2017, 2016 and 2015 (Global Finance)
  • Best Bank in Western Europe 2019 (Global Finance)
  • Best Consumer Bank in the World 2018 (Global Finance)
  • Best Confirming Bank Partner for Financial Markets 2017 (International Finance Corporation – IFC)
  • Best Partner for International Trade Finance (Lafferty Group)

Digital and mobile Banking

  • Best Digital Bank in Western Europe 2018 (Euromoney)
  • Best Consumer Digital Bank in Western Europe 2018, 2017 (Global Finance)
  • Best Consumer Digital Bank in Spain 2018, 2017, 2016 (Global Finance)
  • Most Innovative Consumer Digital Bank in Western Europe 2018 (Global Finance)
  • Best Bank for Mobile Banking in Europe and second Best in the World 2016 (Forrester)

Tech and innovation

  • Most Innovative Financial Institution of Western Europe 2019, 2018 (The Innovators - Global Finance)
  • World’s Most Innovative Bank 2016, 2015, 2013 (EFMA and Accenture)
  • Most innovative Retail Bank Spain 2016 (Global Banking & Finance Review)
  • Best Private Bank for digital communication –Global 2019, Best Private Bank for use of technology - Europe 2018 (Wealth Tech Awards - PWM)
  • Tech Projects Awards  (The Banker):
    - Biometric ATM’s: Best “Delivery channels” Tech project 2019
    - CaixaBankNow app: Tech ”Mobile” Tech project 2018
    - imaginBank’s chatbot: Best “Artificial Intelligence” Tech project 2017
    - imaginBank: World’s Best Global Technology Project 2016
  • CaixaBank Now app: Best Mobile Banking App in Western Europe 2018 (Global Finance)
  • CaixaBank Now app:  Innovation award in the “Touchpoints and Connected Experiences” category 2018 (BAI)
  • CaixaBank Now and CaixaBank Pay, Silver awards in their categories at the London Design Awards (DrivenXDesign)
  • imaginBank: Most Innovative Digital Business Model Mobile Award 2016 (Gartner)
  • imaginCafe: Innovation of the Month Award, May 2018 (EFMA and Accenture Award)
  • Best Innovation in Payments and Disruptive Innovation in Payments 2016 (BAI)
  • World’s Best Bank in Innovation 2016 (Retail Banker International Awards)
  • Best Private Bank in Digital Communication 2016 (The Banker)

Responsible banking

  • Best Bank for Corporate Responsibility in Western Europe 2019, 2016 (Euromoney)
  • Recognized as one of the most sustainable banks in the world by the main sustainability indexes: Dow Jones Sustainability Index, FTSE4Good, MSCI ESG index, Euronext Vigeo Eiris, among others
  • Recognised by CDP as one of the world’s best for tackling climate change
  • European Seal of Excellence +500 with a score of more than 650 points in 2018 (EFQM: European Foundation for Quality Management)
  • Best Bank for Corporate Social Responsibility 2016 (Global Banking & Finance Review)

Premio The BankerEuromoney 2019Best Bank Award 2019