Corporate information

Awards and accolades

CaixaBank has received the following awards and accolades:

  • CaixaBank Now and CaixaBank Pay, both applications was recognized for the digital design category of the London Design Awards from the DrivenXDesign.
  • Bank of the Year in Spain in 2018 from The Banker.
  • Recognized as one of the most sustainable banks in the world by the main sustainability indexes: Dow Jones Sustainability Index, FTSE4Good, MSCI ESG index, Euronext Vigeo Eiris, among others.
  • The Best Consumer Bank in the World 2018 from Global Finance in the World’s Best Global Bank 2018 Awards.
  • The Best Consumer Digital Bank in Spain for 2018, Best Mobile Banking App in Western Europe for 2018, Most Innovative Consumer Digital Bank in Western Europe for 2018 and Best Consumer Digital Bank in Western Europe in 2018 from Global Finance in the Global Finance World’s Best Consumer Digital Banks 2018. And the Most Innovative Financial Institution of Western Europe in 2018 and Award for Digital Engagement Process for Credit Card in 2018 from Global Finance at the Global Finance Innovators 2018.
  • Global Best technology project in mobile category 2018 for CaixaBank Now app from The Banker.
  • Western Europe’s Best Digital Bank 2018, Best Private Bank in Spain 2018, 2017, 2016 and 2015, Best Bank in Spain 2017 and 2015, and Best Bank for Corporate Social Responsibility in Europe 2016 (Euromoney).
  • Best Private Bank for use of technology in Europe 2018 from PWM magazine of the Financial Times Group.
  • Best Confirming Bank Partner for Financial Markets 2017 from International Finance Corporation (IFC) in the Global Trade Financial Program (GTFP)
  • Europe’s Best Bank for Mobile Banking in 2016 and second best in the world (Forrester).
  • Best Bank in Spain in 2018, 2017, 2016 and 2015; Best Digital Consumer Bank in Spain and Western Europe in 2007 and 2016 (Global Finance)
  • Innovation of the Month Award for Imagine Café in May 2018 (EFMA and Accenture Award). In 2016 and 2014, EFMA and Accenture Award for World’s Most Innovative Bank.
  • Best Private Bank for Customer Service in Europe 2017 from the Banker
  • Best Artificial Intelligence Project award from The Banker for imaginBank’s chatbot
  • World’s Best Global Technology Project Award from The Banker for the launch of imaginBank.
  • Best Private Bank in Digital Communication from The Banker in 2016.
  • Most Innovative Bank for Mobile Payments in 2015 (Retail Banker International).
  • Best Corporate Social Responsibility (CSR) Bank in Spain and Most Innovative Retail Bank in Spain (Global Banking & Finance Review).
  • Recognised in 2017 as one of the best companies to work for, according to the Universum survey over 22,000 university students of Spain.
  • Recognised by CDP as one of the world’s best for tackling climate change.
  • Awards Touchpoints and Connected Experiences category 2018 to the CaixaBank Now app, and Best Innovation in Payments and Disruptive Innovation in Payments in 2016 by the Banking Administration Institute (BAI) at the Global Banking Innovation Awards.
  • European Seal of Excellence +600 (EFQM: European Foundation for Quality Management).
  • Retail Banker of the Year award for the world’s best bank in innovation in 2016 at the Retail Banker International Awards. CaixaBank also won the Best Mobile Banking award 2016.
  • DEC Best Customer Journey Project Award for its Store and A branches.
  • 2016 Most Innovative Digital Business Model Award for imaginBank (Gartner).
  • CaixaBank named Best Partner for International Trade Finance by Lafferty Group for its foreign trade strategy.

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