1.    What are cookies?

The website of CaixaBank, S.A. uses cookies. Cookies are small data files that are sent to the user's computer, mobile phone or other access device when they visit a website and allow them to obtain information regarding their browsing or a code that allows them to uniquely identify the user.

2.    Types and purposes of cookies

When browsing this website, session cookies and persistent cookies are used which, in turn, may be proprietary or third-party cookies.

Session cookies are designed to gather and store data while user browses a website. They are normally used to store information which is only kept in order to provide the service requested by a user on a single occasion.

Persistent cookies are a type of cookie where the data remain stored in the terminal and can be accessed and processed during a defined period of time by the party responsible for the cookie, with said time period ranging from a few minutes to several years.

PROPRIETARY COOKIES: those with respect to which CaixaBank, S.A. is responsible for the information in question.

This website only uses proprietary cookies to function and provide services offered on it.

THIRD-PARTY COOKIES: those with respect to which third parties external to CaixaBank, S.A. are responsible for the information in question. Specifically, the following third-party cookies are used on this website:

These cookies allow you to browse our website, platform or application using the various options or services that we offer you, e.g. viewing videos or sharing content via social media.

    These cookies allow you to personalise some of the features of our website (e.g. your preferred language, the number of search results you want to see per page, if you want to activate the Google SafeSearch filter, the browser you are using to access the website or your choice of volume level when you view videos)..

      allow us to track and analyse the behaviour of users in order to make improvements based on the analysis of data on the use of products and/or services on our website.

        These cookies allow us to manage the advertising spaces included on our website, application or platform based on criteria such as the content viewed or the frequency in which the adverts are shown.

          allow us to store information on user behaviour obtained through continuous observation of their browsing habits (e.g., pages most visited), which allows a specific profile to be developed to display advertising on this basis.

            Click on "Save and Continue" to save the settings you have chosen. If you click save without having checked a box, you will reject cookies.

            You can also accept all cookies by clicking this button:

            3.    Disabling or deleting cookies.

            Most browsers allow you to manage your preferences on the use of cookies at all times. You can adjust your browser settings to reject or delete certain cookies, according to your preferences.

            To configure cookies, you can do so from your browser via the following links:

            You can also withdraw your consent to use cookies on your browser by installing a plug-in or through the opt-out system facilitated by some third-parties that install cookies on our website:

            Please note that some content on the website is only available if cookies are enabled on your browser. If you decide to not accept, or block determined cookies, depending on their purpose, this could affect, totally or partially, the normal operation of the website or could prevent access to some of its services.

            4.1 Data controller

            The data controller is CaixaBank S.A.:

            CaixaBank S.A.

            Tax code: A08663619

            Address: Calle Pintor Sorolla, 2-4, 46002 Valencia

            For certain processing activities, CaixaBank and the companies of the CaixaBank Group will jointly process your data. You will find the list of companies that process your data, as well as the essential aspects of the joint data controller agreements at

            4.2 Contact details of the data protection officer

            You can contact the Data Protection Officer at:

            4.3 Legal basis of the processing

            The use of cookies to process your personal data is lawful based on your consent for the use of cookies.

            You can configure and reject cookies, and therefore exercise your right to withdraw consent, in "Purposes of cookies and third-party cookies / configuration and rejection of cookies". You can also disable or delete cookies as indicated in "Disabling or deleting cookies".

            4.4 Data categories

            If you accept the use of cookies, we will process the following data:

            First-party cookies: data obtained from your browsing of this website and interactions with it (device ID, advertising ID, IP address, pages visited and clicks on content).

            Third-party cookies: data obtained from your browsing of third-party websites and interactions with them (device ID, advertising ID, IP address, pages visited and clicks on content).

            4.5 Profiling

            If you accept the use of behavioural advertising cookies, a profile will be created from your browsing data (you can view the data processed in "Data categories") to show you personalised advertising. For example, if you are interested in our financing products, we may show you the different loans we offer.

            With regards to the third parties identified in "Purposes of cookies and third-party cookies / configuration and rejection of cookies" and which use behavioural advertising cookies, you should read their policies, indicated in this section, for more information on their profiling activities.

            4.6 Data recipients

            CaixaBank may send data collected to public authorities and organisations, for compliance with a legal obligation, and to necessary service suppliers and third parties for the management and execution of cookies.

            If you accept the use of cookies, the entities identified in the "Purposes of cookies and third-party cookies/configuration and rejection of cookies" section will process the data collected through these technologies for the purposes indicated therein. In the same section, you can consult the information that these third parties disclose about their recipients.

            4.7 Transfers to third countries

            Data processing is carried out by service providers located within the European Economic Area or in countries determined to have an adequate level of data protection.

            If we need to use service providers which carry out processing outside the European Economic Area or in countries not determined to have an adequate level of data protection, we will ensure that your data is processed in a secure and legitimate manner.

            For this purpose, we require these service providers to apply suitable guarantees in accordance with the GDPR, such as binding corporate standards guaranteeing information protection in a similar way to European standards or to subscribe to the standard clauses of the European Union. You can request information on the guarantees used at [•].

            With regards to the third parties listed in section "Purposes of cookies and third-party cookies/configuration and rejection of cookies", you can view their respective policies in this section, for more information about any transfers they carry out, where applicable.

            4.8 Data categories

            You may exercise your rights of access, rectification, opposition, erasure, limitation and portability of personal data, withdraw your consent and reject being subject to automated decisions in accordance with the law.

            You can exercise these rights through any of the following channels:

            • at our CaixaBank branches open to the public;
            • by using the options provided in your online banking service and in our mobile applications;
            • at the website address:; and
            • by sending a letter to Apartado de Correos nº 209, Valencia (46080).

            Additionally, if you have any complaints related to the processing of your data, you may address them to the Spanish Data Protection Authority (

            4.9 Additional information on the processing of personal data

            You can see full information on the processing of your data at


            We will perform an annual review of our Cookie policy, unless regulations or other requirements make it necessary to adapt the policy at a different interval. Therefore, users are advised to consult the contents regularly.

            Users will be informed of any significant changes made to this Cookies Policy through a notice posted on the website.