Cookies

1.    What are cookies?

The website of CaixaBank, S.A. www.caixabank.com uses cookies. Cookies are small data files that are sent to the user's computer, mobile phone or other access device when they visit a website and allow them to obtain information regarding their browsing or a code that allows them to uniquely identify the user.

2.    Types and purposes of cookies

When browsing this website, session cookies and persistent cookies are used which, in turn, may be proprietary or third-party cookies.

Session cookies are designed to gather and store data while user browses a website. They are normally used to store information which is only kept in order to provide the service requested by a user on a single occasion.

Persistent cookies are a type of cookie where the data remain stored in the terminal and can be accessed and processed during a defined period of time by the party responsible for the cookie, with said time period ranging from a few minutes to several years.

PROPRIETARY COOKIES: those with respect to which CaixaBank, S.A. is responsible for the information in question.

This website only uses proprietary cookies to function and provide services offered on it.

THIRD-PARTY COOKIES: those with respect to which third parties external to CaixaBank, S.A. are responsible for the information in question. Specifically, the following third-party cookies are used on this website:

These cookies allow you to browse our website, platform or application using the various options or services that we offer you, e.g. viewing videos or sharing content via social media.

    These cookies allow you to personalise some of the features of our website (e.g. your preferred language, the number of search results you want to see per page, if you want to activate the Google SafeSearch filter, the browser you are using to access the website or your choice of volume level when you view videos)..

      allow us to track and analyse the behaviour of users in order to make improvements based on the analysis of data on the use of products and/or services on our website.

        These cookies allow us to manage the advertising spaces included on our website, application or platform based on criteria such as the content viewed or the frequency in which the adverts are shown.

          allow us to store information on user behaviour obtained through continuous observation of their browsing habits (e.g., pages most visited), which allows a specific profile to be developed to display advertising on this basis.

            Click on "Save and Continue" to save the settings you have chosen. If you click save without having checked a box, you will reject cookies.

            You can also accept all cookies by clicking this button:

            3.    Disabling and deleting Cookies.

            Most browsers allow you to manage your preferences on the use of cookies at all times. You can adjust your browser settings to reject or delete certain cookies, according to your preferences.

            You can allow or block cookies, as well as delete your browsing information (including cookies) from the browser you use. Check the options and instructions offered by your browser for this:


            You can also withdraw your consent to use cookies on your browser by installing a plug-in or through the opt-out system facilitated by some third-parties that install cookies on our website:

            You must take into account that some content on the website www.caixabank.com is only available if cookies are enabled on your browser. If you decide to not accept, or block determined cookies, depending on their purpose, this could affect, totally or partially, the normal operation of the website or could prevent access to some of its services.

            4.    Personal data processing
            4.1 Purpose of data processing and legal basis

            The purposes of processing are outlined in "Purpose of cookies and third-party cookies/configuration and rejection of cookies.").

            4.2 Data recipients

            CaixaBank S.A. will share the information collected with:

            • The data can be communicated to authorities and public bodies, for compliance with required legal obligations, as well as to service providers and third parties necessary for the management and execution of cookies.
            • Service providers entrusted by us to process data are: Google , Tealium, Adobe Analytics .


            In addition, the third-party cookies identified in section 2 ("Purpose of cookies and third-party cookies/configuration and rejection of cookies"), we would remind you that these cookies are either sent from a domain not managed by CaixaBank S.A., but by the corresponding third-party, or they are sent from our domain, but the information gathered is managed by this third-party.

            4.3 Transfers to third countries

            Data processing is carried out by service providers located within the European Economic Area or in countries determined to have an adequate level of data protection.

            In other cases, we guarantee the security and legitimacy of the data processing, and require our providers to have binding corporate regulations in place that safeguard data protection in a manner similar to that established by European regulations, covered by the Privacy Shield policy, in the case of service providers in the US A, or are party to the standard clauses of the European Union.

            4.4 Data storage period

            Personal Data shall be processed and stored for as long as required by the purpose for which they have been collected. In accordance with the data protection regulations, the personal data may be stored for a longer period, whenever the user has given consent to such processing, for the sole purpose of complying with the legal obligations required of CaixaBank, and for the formulation, exercise and defence of claims.

            5. Updates and changes to the cookie policy

            CAIXABANK, SA may modify this Cookies Policy depending on new legislative or regulatory requirements, or with the aim of adapting this policy to the current regulations that may apply.

            When there are significant changes to this Cookies Policy, users will be notified via an information message on the website.

            Those administered by the entities that render analysis and advertising outside CAIXABANK, S.A