Socially responsible banking

At CaixaBank, we operate based on a socially responsible banking model, generating a sustainable profit, with a high social commitment and a corporate culture focused on people.

Learn more about our model

Nuestra Política de RSC


Quality, trust and social commitment are the essence of CaixaBank. As a result, our teams and activities are faithful to these foundational values.

Our Principles of the CSR Policy 

Discover our ethics and integrity policies 

Nuestro compromiso ético

Integrity, transparency and diversity

We respect rigorous principles and standards in our professional relationships, and we appreciate diversity and equality as fundamental qualities in our culture.

Code of Business Conduct and Ethics 

Diversity manifesto 

Environmental strategy

  • Sustainable financing

    We support initiatives and projects that are respectful to the environment.

  • Environmental risk management

    We have a team that specialises in environmental risk management.

  • Minimizar el impacto ambiental

    Minimising its impact on the environment

    Our main goal in the field of environmental management is to make continuous improvements.

  • 3,263 million euros financed in renewable energies
  • First Spanish bank to issue a social bond in support of the United Nations SDGs
  • 85% reduction in our carbon footprint since 2009
  • First listed Spanish bank to offset 100% of its calculated CO2 emissions
  • 99.34% of the energy we consume comes from renewable sources

Discover our environmental strategy

Financial inclusion

Promoting financial inclusion and education in order to contribute to social progress is in our DNA.

  • Approachable banking

    At CaixaBank, we do everything necessary to become increasingly closer to people.

  • Microfinance

    MicroBank, the social bank wholly owned by CaixaBank, is the leading institution in the sphere of microfinance in Europe.

  • Financial culture

    We are committed to promoting financial culture among our customers, shareholders and wider society in general.



new businesses




collaborating entities


granted microloans and other financing with social impact


million euros in total volumes

Discover more about financial inclusion

Social action and volunteering

At CaixaBank, we contribute to social progress through our collaboration with ”la Caixa” Foundation, our leading shareholder.

Social action with ”la Caixa” Foundation:




beneficiary entities

CaixaBank Volunteering:




employees digital Social Week





More on social action and voluntary work

Data at the end of 2020

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