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Innovation

Technology and digitalisation are key in our business model, which has the largest base of digital customers in Spain (7 million). In addition, throughout our history, we have developed projects that have marked technological turning points in the sector.

Leading the digitalisation of banking

We assume innovation as a challenge and a differential feature of our culture. Our objective is to make the most of the opportunities that the digital revolution offers banking in order to offer a better service and improve our management capacity in all spheres of the organisation.

Leaders online

We are Spain's leading bank in digital in number of visitors to our online banking site CaixaBankNow.

Thanks to its powerful digital transformation strategy, CaixaBank has become one of the highest-rated banks in the world based on the quality of its digital products and services.

This year, the US magazine Global Finance highlighted three of our projects in its The Innovators Awards, for the use of biometrics in banking services, its new on-digital boarding and the ongoing improvement of its application CaixaBankNow.

We were also named the “Best Private Bank in Europe for digital culture and vision 2020” at the Wealth Tech Awards held by the magazine PWM of the Financial Times group.

Consolidated Management Report of the CaixaBank Group for 2020

Technological milestones

Innovation is in our DNA. We have implemented cutting-edge technology solutions for people and society throughout our history.

  2. Teleprocessing This system connected branches to the central computer
  3. ATMsThe first automatic cash machine only worked with credit cards. Pass books were used later on
  4. ”la Caixa” cards The first ”la Caixa” Visa cards were offered plus ATM cards
  5. Personal computers The entity was a pioneer in Spain in introducing the first personal computers in branches
  6. Línea Abierta The bank began internet banking
  7. CaixaMobile Launch of the ”la Caixa” mobile banking website
  8. Mobile phone payments Application of contactless technology to mobile phones
  9. First contactless ATM in the world Barcelona was the first European city to welcome contactless payments in shops and ATMs
  10. Wearable Banking and contactless bracelets Top bank in developing wearable financial applications
  11. ImaginBank
    ImaginBank First mobile-only bank to be set up in Spain and the first in the world where all transactions are performed using apps for mobile phones or social media
  12. Money transfer service for iPhones using Siri voice commands First bank in Spain to offer the service
    ImaginBank
    ImaginBank Launches the banking sector's first chatbot
  13. Payment Innovation Hub
    Payment Innovation Hub The first innovation hub in Spain specialised in commerce and payment methods, in partnership with Global Payments, Samsung Visa and Arval
  14. First facial recognition ATM CaixaBank is starting to roll out facial recognition ATMs throughout Spain. It is the first financial institution to implement this technology
  15. Imagin
    Imagin relaunch Imagin has been transformed into a digital platform dedicated to creating financial and non-financial digital services for young people

At the forefront of facial recognition

At CaixaBank, we are convinced that innovation means always looking forward and is the basis for improving people's quality of life.

That is why we develop technological tools to enable everyone to carry out their banking in an autonomous, user-friendly and customised way on all our service channels. Like using facial recognition technology to withdraw money at ATMs, a service that won The Banker Magazine's 2019 Best Tech Project Award.