Full information and documentation regarding each General Meeting is available to shareholders on the Company’s website (www.caixabank.com) in chronological order.

Shareholders should refer to the Regulations of the General Meeting for any issues not covered in the call notice for the Meeting, as well as the instructions made available to the shareholders when the Annual General meeting is called that are on the Company's website (www.caixabank.com).

Telephone, email and postal helplines are available for shareholders to obtain further information on the exercise of their rights for each General Meeting.

In accordance with current legislation and the Regulations of the General Meeting, from the date of each call notice, shareholders are entitled to consult the corresponding documentation either on the Company’s website (www.caixabank.com) or at its registered office and to request this by post, at no cost, in the cases provided for in law.

Pursuant to articles 197 and 520 of the Corporate Enterprise Act, up until the fifth day before the scheduled date of the Meeting, shareholders may request from the directors any information or clarifications that they deem necessary, or set out in writing any questions they deem salient, on the issues included in the Agenda and on the information accessible to the public that the Company has provided to the Spanish securities market regulator (CNMV) since the last General Meeting and relating to the auditor's report, as applicable, for each call notice.

All valid written requests for information, clarification or questions and the written replies by the directors will be published on the Company's website (www.caixabank.com).

Pursuant to article 22 of the By-laws and article 8 of the Regulations of the General Meeting, shareholders who own at least one thousand (1,000) shares, whether individually or when pooled with other shareholders, will be entitled to attend the General Meeting in person or remotely, insofar as they have such shares recorded in the appropriate register at least five days in advance of the scheduled date for the meeting.

Shareholders who attend the General Meeting in person must have an attendance card, which will be issued by CaixaBank or the entities with which they have deposited their shares. CaixaBank sends cards to shareholders for each General Meeting. If for any reason a shareholder cannot obtain an attendance card, a model attendance card is made available on the Company's website (www.caixabank.com) for each General Meeting.

Shareholders attending in person will be asked to identify themselves at the entrance to the General Meeting with their attendance card and national identity card, or other generally accepted official proof of identity. Representatives of legal-entity shareholders may be asked to display documents demonstrating their credentials to represent the company.

Shareholders may attend the Annual General Meeting remotely and in real time through the Remote Attendance Platform enabled for the Annual General Meeting, under the terms indicated in the call notice for the General Meeting. For more details regarding remote attendance at the Annual General Meeting, go to the section "Remote attendance and voting".

Shareholders may vote by electronic means or post before the General Meeting is held, in which case the restriction of owning fewer than one thousand (1,000) shares to vote does not apply. For further information, see the section "Delegation of voting powers and remote voting prior to the Annual General Meeting".

Those shareholders not attending the Annual General Meeting may have themselves represented at the General Meeting by another person, providing they comply with the requirements and formalities of the Regulations of the Annual General Meeting, the Company By-laws and the Corporate Enterprises Act.

All shareholders wishing to be represented at the General Meeting by proxy must have registered ownership of their shares in the relevant book-entry ledger at least five (5) days in advance of the date on which the General Meeting is to be held.

In order to attend the General Meeting in person or via a telematic connection, the proxy holder must be a shareholder and/or represent one or more shareholders on a combined basis holding a minimum of one thousand (1,000) shares. In each case of attending in person, the proxy will be presented by the representative on the day and at the site of the General Meeting, identifying themselves with their national identity card or any other official document generally accepted for these purposes. If attending the General Meeting through the Remote Attendance Platform, representatives must identify themselves through their electronic national identity documents (DNIe), by means of a recognised or advanced electronic signature based on a current, recognised electronic certificate issued by CERES (the Spanish Public Certification Entity), part of the Fábrica Nacional de Moneda y Timbre (National Mint), or, in the case of users of CaixaBank's CaixaBankNow, using their personalised passwords.

Proxies may always be revoked. The proxy will be deemed revoked if the principal attends the General Meeting in person.

The delegation must be made by the shareholder, completing and signing the corresponding card or, by electronic communication, through the Company's corporate website (www.caixabank.com), following the instructions that are published for each General Meeting. If for any reason a shareholder cannot obtain such cards, model proxy cards are made available on the Company's website (www.caixabank.com) for each General Meeting, and should be printed, completed, signed and delivered or sent to the Company, as applicable. 

Shareholders may cast their votes by electronic means or by post as described in the following section.

How to delegate voting powers and exercise the right to vote remotely ahead of the General Meeting

Proxies may be conferred and remote votes may be cast prior to the General Meeting as follows:

By electronic means

Voting powers may be delegated or, where applicable, votes may be cast remotely by electronic means through the Company's website (www.caixabank.com), following the instructions published for each General Meeting. In order to prove their identity, shareholders wishing to vote or confer a proxy electronically must hold an electronic National Identity Document (DNIe) or a recognised or advanced electronic signature based on a current, recognised electronic certificate issued by CERES (the Spanish Public Certification Entity), part of the Fábrica Nacional de Moneda y Timbre (National Mint), or, in the case of users of CaixaBankNow digital banking, using their personalised passwords.

Proxies granted and votes cast remotely may be annulled by the shareholder using the same means.

By post

In order to delegate voting powers or cast a vote by post, shareholders must complete and sign the “Proxy Card” or “Remote Voting Card”, as appropriate, issued by the Company or the entity in which the shares are deposited. If for any reason a shareholder cannot obtain such cards, model cards are made available on the Company's website (www.caixabank.com) for each General Meeting, and should be printed, completed, signed and delivered or sent to the Company. Once completed and signed, these should be sent to the Company by post.

Rules on voting and granting proxies prior to the Annual General Meeting:

1. Remote voting and conferring of proxies by electronic means will be available for each specific General Meeting from a particular date.
2. Votes cast and proxies conferred remotely must be received by the Company 48 hours before the start of the General Meeting on first call.
3. On the day and at the site of the General Meeting, the designated representatives must identify themselves with their National Identity Card or any other official document generally accepted for these purposes if they attend in person or, if they attend remotely, following the instructions published for each General Meeting.
4. Shareholders casting their votes remotely, either by post or electronically, will be considered present for the purposes of quorum at the General Meeting.
5. In the event that a shareholder confers several proxies for the same shares, the most recent shall prevail: if there is no evidence of the date of issue, the proxy most recently received by the Company will prevail.
6. In the event that a shareholder votes several times for the same shares, the most recent shall prevail: if there is no evidence of the date of the vote, the votes most recently received by the Company will prevail.
7. A vote cast remotely will override any electronic or written proxy appointment, whether anterior, in which case it would be regarded as revoked, or posterior, in which case it would not be recognised.
8. Personal attendance at the Meeting by a shareholder who had previously appointed a proxy or cast his vote remotely, will revoke the aforesaid proxy or vote.
9. Legal-entity shareholders may consult the Company about appropriate options for adopting remote voting or proxy voting mechanisms with due safeguards.
10. Shareholders have sole liability for the safekeeping of their electronic signatures, and of their personal passwords in the case of users of the CaixaBankNow digital banking service.
11. The Company reserves the right to modify, suspend, cancel, or restrict the electronic mechanisms for votes and proxies for technical or security reasons. The Company will not be responsible for any damage or prejudice that the shareholder may suffer as a result of its website not being available, or from breakdowns, overloads, line or connection failures, a poor postal service, or any other similar eventuality out of the Company’s control that might complicate or prevent the use of remote voting or proxy mechanisms.
12. Votes may not be cast in the event of conflicts of interest pursuant to the Corporate Enterprise Act, in which cases applicable legal provisions shall apply.

Shareholders and representatives of shareholders who have the right to attend may attend the Annual General Meeting remotely, following the instructions published for this purpose on the Company's corporate website (www.caixabank.com) when the Annual General meeting is called.

Remote attendance of shareholders shall prevail over any votes cast remotely or proxies granted prior to the General Meeting.

Prior registration of shareholders and representatives

Shareholders and representatives who wish to attend the General Meeting remotely must register on the Remote Attendance Platform, available on the Company's corporate website (www.caixabank.com) within the timeframe and in the terms set out in the instructions published on the Company's corporate website (www.caixabank.com) when the Annual General meeting is called.

In order to prove their identity, shareholders and representatives must identify themselves through their electronic national identity document (DNIe), by means of a recognised or advanced electronic signature based on a current, recognised electronic certificate issued by CERES (the Spanish Public Certification Entity), part of the Fábrica Nacional de Moneda y Timbre (National Mint), or, in the case of users of CaixaBank's CaixaBankNow, using their personalised passwords.

For representatives to be able to register on the Platform and attend the General Meeting remotely with shares that are not owned by them, they must first prove their representation as detailed in the instructions published on the Company's corporate website (www.caixabank.com) when the Annual General Meeting is called.

For a legal-entity shareholder to be able to register on the Remote Attendance Platform and attend the General Meeting remotely, the natural person representative who is to complete the registration process on behalf of the legal-entity shareholder must first prove that they possess a valid power of attorney authorising him or her to act on behalf of the legal-entity shareholder and also accredit his or her identity as detailed in the instructions published on the Company's corporate website (www.caixabank.com) when the Annual General meeting is called.

Other aspects relating to the registration of shareholders and proxies

Shareholders and representatives who have not complied with the prior registration requirements, set out in the instructions appearing on the Company's corporate website (www.caixabank.com) for this purpose in the section for each General Meeting, may not attend remotely.

If the General Meeting cannot be held at first call because the required quorum is not reached, the shareholders and representatives who have registered at first call must complete the registration process again in order to register their intent to attend the General Meeting at second call. If the General Meeting is held at second call, only shareholders and representatives who complete the registration and accreditation process on that date may attend, speak, request information, make proposals and vote at the Annual General Meeting in the manner provided for in the instructions that are included for such purpose on the Company's corporate website (www.caixabank.com) in the section for each General Meeting.

Exercise of rights by shareholders and representatives who attend the General Meeting remotely

Shareholders and representatives who attend the General Meeting remotely may vote and exercise their rights through the links, forms and systems enabled on the Remote Attendance Platform for this purpose in the terms set out in the instructions published on the Company's corporate website (www.caixabank.com) when the Annual General meeting is called.

Processing of personal data

The entity responsible for the processing is Caixabank, S.A., with TIN A-08663619

Contact details of the Data Protection Officer:

www.caixabank.com/dataprotectionofficer 

The personal data of shareholders and, where applicable, of their proxies, as provided by these same shareholders, or by the proxies or Banking Institutions or Stockbrokers in which the former have their shares deposited, via the entity legally qualified to run the book-entry ledger (Sociedad de Gestión de los Sistemas de Registro, Compensación y Liquidación de Valores, S.A. Unipersonal - “Iberclear”), are necessary for the development, compliance, and control the current shareholder relationship, and will be processed for this purpose; likewise, it will be processed to comply with the required regulatory obligations.

This data can be communicated to public authorities, for the compliance of a required legal obligation, as well as to service suppliers and to third parties necessary for the management and execution of the relationships derived from the service and/or contract. 

The data will be processed while the relationships derived from the service and/or contract remain in force, and will be stored (during the limitation period of the actions derived from these relationships) for the sole purpose of complying with the required legal obligations, and for the formulation, exercise or defence of claims.

Exercise of rights and claims before the Data Protection Authority

The owner of the data will be able to exercise their rights with regard to your personal data in accordance with the current regulations, in Caixabank's offices, at the P.O.B. 209-46080 VALENCIA or at www.caixabank.com/dataprotectionofficer 

Shareholders are informed of the possibility to exercise the rights provided by the regulation in writing to the Iberclear (Plaza de la Lealtad, 1, 28014 Madrid).

You can direct claims derived from the processing of your personal data to the Spanish Data Protection Authority (www.agpd.es ).