The Materiality Analysis is prepared by an independent expert, in accordance with the metrics established by Impact Reporting & Investment Standard, and it is submitted for approval to the Management Committee and the Appointments and Sustainability Committee. It is based on an exhaustive participatory process, involving our main stakeholders (customers, employees, shareholders and suppliers), as well as CaixaBank executives, representatives of key areas of the entity and external experts.
Through dialogue with different groups, we identify priorities that we compare with our own, thus obtaining a Materiality Analysis that will influence our strategy and reflect the sensitivities and concerns of stakeholders and society as a whole, and trends in the environment in which we operate.
In 2022 we evolved the methodology to move from a relevance approach to an impact approach, with the aim of advancing towards the dual materiality perspective included in the new European and international standards.
Learn about the phases of the study
We have consolidated the overall results of prioritization for the business and for the CaixaBank and BPI stakeholders in a materiality matrix that integrates the double perspective of impact: impact of the issues on the financial situation (outside-in) and on the groups of interest and the planet (inside-out).
The external stakeholders that have been taken into account for the double materiality include: customers, suppliers and experts interviewed. External stakeholders consider clear and transparent communication to be a priority, followed in order by cybersecurity and data protection, and by environmental investment and financing solutions.
Find out more about the results of the external stakeholders
Find out more about the impact assessment of the external stakeholders
Download CaixaBank Group 2022 Materiality Matrix
The issues with the highest impact ratings are related to cybersecurity and data protection, transparency in communication, responsible corporate governance culture and responsible marketing, all of which fall into the "Governance" category.
All aspects remain at a high rating (greater than or equal to 72%). Of all of them, only three are at a medium level of impact (partnerships to promote sustainability, financial education and social action and volunteering).
Compared to the vision of relevance for 2021, we see an increase in the impact of topics such as: Environmental financing and investment solutions, Environmental management and operational carbon footprint, Diversity, equality and conciliation, Management of risks derived from climate change and Clear and transparent communication.
In addition, the study has identified areas not reflected in the material matters, considering emerging issues such as biodiversity, employment and entrepreneurship, and sustainable mobility.
We thus identify overall priorities for the business and for stakeholders of CaixaBank and BPI.