These are our key details and figures, collected in our last presentation of results:

January - December Change 4Q20

Quarter-on-quarter
€ million / % 2020 2019
PROFIT/(LOSS)
Net interest income 4,900 4,951 (1.0%) 1,253 2.5%
Net fee and commission income 2,576 2,598 (0.9%) 671 5.1%
Core income 8,310 8,316 (0.1%) 2,152 2.8%
Gross income 8,409 8,605 (2.3%) 2,149 0.3%
Recurring administrative expenses, depreciation and amortisation (4,579) (4,771) (4.0%) (1,095) (3.9%)
Pre-impairment income 3,830 2,855 34.2% 1,055 5.1%
Pre-impairment income stripping out extraordinary expenses 3,830 3,834 (0.1)% 1,055 5.1%
Profit/(loss) attributable to the Group 1,381 1,705 (19.0%) 655 25.6%
INDICATORS OF PROFITABILITY (Last 12 months)
Cost-to-income ratio 54.5% 66.8% (12.3) 54.5% (1.9)
Cost-to-income ratio stripping out extraordinary expenses 54.5% 55.4% (0.9) 54.5% (1.9)
ROE 5.0% 6.4% (1.4) 5.0% 0.8
ROTE 6.1% 7.7% (1.6) 6.1% 1.1
ROA 0.3% 0.4% (0.1) 0.3% 0.1
RORWA 0.8% 1.1% (0.3) 0.8% 0.1

December 2020 December 
2019		 Change September
2020

Quarter-on-quarter
BALANCE SHEET
Total assets 451,520 391,414 15.4% 449,310 0.5%
Equity 25,278 25,151 0.5% 24,551 3.0%
Customer funds 415,408 384,286 8.1% 404,422 2.7%
Loans and advances to customers, gross 243,924 227,406 7.3% 241,877 0.8%
RISK MANAGEMENT
Non-performing loans (NPL) 8,601 8,794 (193) 9,078 (477)
Non-performing loan ratio 3.3% 3.6% (0.3) 3.5% (0.2)
Cost of risk (last 12 months) 0.75% 0.15% 0.60 0.67% 0.08
Provisions for insolvency risk 5,755 4,863 892 5,883 (128)
NPL coverage ratio 67% 55% 12 65% 2
Net foreclosed available for sale real estate assets (1) 930 958 (28) 973 (43)
Foreclosed available for sale real estate assets coverage ratio 42% 39% 3 40% 2
LIQUIDITY
Total Liquid Assets 114,451 89,427 25,024 110,729 3,722
Liquidity Coverage Ratio (last 12 months) 248% 186% 62 224% 24
Net Stable Funding Ratio (NSFR) 145% 129% 16 141% 4
Loan to deposits 97% 100% (3) 98% (1)
CAPITAL ADEQUACY (2)
Common Equity Tier 1 (CET1) 13.6% 12.0% 1.6 12.5% 1.1
Tier 1 15.7% 13.5% 2.2 14.0% 1.7
Total capital 18.1% 15.7% 2.4 16.3% 1.8
MREL 26.3% 21.8% 4.5 23.7% 2.6
Risk-Weighted Assets (RWAs)  144,059 147,880 (3,821) 145,731 (1,672)
Leverage ratio 5.6% 5.9% (0.3) 5.1% 0.5
SHARE INFORMATION
Share price (€/share) 2.101 2.798 (0.697) 1.813 0.288
Market capitalisation 12,558 16,727 (4,169) 10,837 1,721
Book value per share (€/share) 4.22 4.20 0.02 4.10 0.12
Tangible book value per share (€/share) 3.49 3.49 - 3.38 0.11
Net income attributable per share (€/share) (12 months) 0.21 0.26 (0.05) 0.17 0.04
PER (Price/Profit) 10.14 10.64 (0.50) 10.49 (0.35)
Tangible PBV (Market value/ book value of tangible assets) 0.60 0.80 (0.20) 0.54 0.06
OTHER DATA (units)
Employees 35,434 35,736 (302) 35,617 (183)
Branches (3) 4,208 4,595 (387) 4,315 (107)
of which: retail branches in Spain 3,571 3,918 (347) 3,672 (101)

(1) Exposure in Spain.
(2) Figures at September 2020 updated with the COREP.
(3) Does not include branches outside Spain and Portugal or representative offices.