Corporate responsibility


Responsible management

Responsible management

All the members of the CaixaBank team have the obligation that their actions are in line with the following corporate values, which are fundamental pillars of its activity: quality, trust and social commitment.

Responsible policies

Through the following policies, CaixaBank collects the values, principles and standards that must be respected both in internal professional relationships with the company as well as in external ones with customers, shareholders, suppliers and the community at large, in all the areas in which it works:

Access to Code of Business Conduct and Ethics

Access to Corporate Human Rights Policy

 - Summary of the human rights due diligence and risk assessment

Acess to Anti-corruption Policy

Tax management

CaixaBank manages its tax duties according to the principles of transparency with stakeholders, due diligence and cooperation with tax authorities and tax fulfilment according to value creation and economic substance.

This responsible tax behaviour is aligned with the values and legacy of CaixaBank, a company tightly committed to contribute to sustainable development and socioeconomic progress in those communities where it operates.

Access to CaixaBank’s Tax Strategy

Access to CaixaBank’s Tax Risk Management and Control Policy

Access to the Tax Report of the CaixaBank Group

Personal data protection

CaixaBank abides by the highest standard of respect for the fundamental rights of personal data protection and safeguards the confidentialiy of the information it processes. These are main pillars underpinning trust, a core value of its activity.

All employees must ensure confidentiality of the personal data of customers, suppliers and colleagues.

Access to Privacy Commitment


Prevention of money laundering

The employees of CaixaBank collaborate discreetly, but actively, in prevention of money laundering and receive training courses on their responsibilities in the question.


Responsible marketing committees

The entity has a Transparency Committee to ensure products are marketed appropriately. This body determines all transparency-related aspects of the design and marketing of financial instruments, banking products and savings and investment plans.

CaixaBank also has a Product Committee, which reports to the Transparency Committee. This committee is responsible for approving any new products or services designed and/or marketed by the entity, subsequent to analysing the characteristics of each product, any associated risks and compliance with customer protection and transparency rules.

The entity is also a voluntary member of the Association for Commercial Self-Regulation which promotes best advertising practices.

MiFID Regulation(In Spanish)

Access to Autocontrol