Corporate responsibility


Environmental and energy management

Minimise the environmental impact

Environmental and energy management system

CaixaBank has an environmental and energy management system in place that allows it to manage and minimise the environmental impact of its activities in pursuit of continuous improvement.

System governance

The management model is based on the Principles of Environmental and Energy Management: CaixaBank carries on its activities while seeking to protect the environment and becoming as efficient as possible by using only those resources and inputs it genuinely needs.

CaixaBank's Principles of Environmental and Energy Management

Environmental and energy management is a transversal process, with specialised teams handling the day-to-day management and working groups assigned to specific projects under the supervision of two senior committees:

  • The Corporate Responsibility and Reputation Committee
  • The Environmental Risk Management Committee

2019-2021 Environmental Management Plan

CaixaBank tracks a set of environmental activity indicators that measure the Bank's efficiency when it comes to consumption and its main impacts. It also has an Environmental Management Plan which, within the framework of a process of continuous improvement, envisions impact reduction objectives based on innovation and efficiency, priority lines of action and initiatives to foster good working practices.

See our 2019-2021 Environmental Management Plan

We disclose information on the progress we make towards our objectives in our annual reports and in our environmental statement.

Main environmental initiatives

  • Electricity 

  • 99.5% of the energy that CaixaBank consumes comes from renewable sources (as shown by the Guarantee of Origin certificate)
  • The domotics project lets CaixaBank monitor power consumption at its corporate buildings and across the branch network, while also evaluating the energy savings achieved through the measures in place and devising new efficiency initiatives.
  • The following initiatives have been rolled out across the branch network to make further savings in consumption: replacing fluorescent lighting for LED lighting; replacing existing air-conditioning equipment for more efficient technology; installing motion sensors and automatic light-off systems; single off switches for alarm connections; hibernation/sleep mode for peripheral equipment, replacing computers and other IT equipment, etc.
  • The two Data Centres (DCs) have earned silver and gold LEED certification,respectively.
  • In 2019, electricity consumption was down 4.7% compared with 2018.

* Consumption per employee in previous years has been recalculated based on the average headcount for each year (instead of being for the close of the financial year).

  • Paper 

  • With the digitisation project fully implemented, all processes are now digitally signed.
  • Other paper saving initiatives across the branch internet: ATMs now allow users to make cash deposits without using an envelope and view information on-screen rather than printing a receipt. Use of pre-printed sheets has also been reduced, etc.
  • The project to centralise and identify print-outs at corporate buildings and reduce the number of printers across the territorial network has led to further savings in paper consumption.
  • Invoicing is now a fully electronic process.
  • Recycled paper accounts for almost all paper consumption (>95%).
  • Publications are released on FSC and PEFC-certified paper.

* Consumption per employee in previous years has been recalculated based on the average headcount for each year (instead of being for the close of the financial year).

  • Water 

  • The water consumed by the branch network is for sanitary use: although water is not a significant consumption, traditional taps have been replaced for water-saving taps, while toilet cisterns have been replaced with smaller capacity cisterns and dual flush systems.
  • Cutting-edge technology has been installed at flagship buildings to optimise water consumption associated with cooling and air-conditioning processes: data centres now feature waterless free-cooling technology, while evaporative cooling towers at the corporate centre in Barcelona have been replaced with adiabatic cooling towers, which consume much less water.

  • Waste and circular economy 

  • Selective waste collection allows us to valorise and recycle waste.
    • At the corporate buildings, waste is recorded and managed by authorised waste management companies.
    • Within the branch network, all toner and maintenance work waste is collected and recycled. Municipal selective collection containers are used for the other types of waste type (meaning the amounts generated cannot be measured).
    • CaixaBank launches regular employee awareness campaigns to reduce consumption and therefore the volume of waste generated.
  • Electronic equipment has been donated to non-profit organisations since 2013 under CaixaBank's comprehensive revalorisation plan for its technological equipment. The plan was extended to include branch furniture in 2020.
  • The coffee shop at the corporate services building in Barcelona does not sell or use single-use plastic.
  • Expired or damaged bank cards are collected by the branch internet and delivered to waste management firms so that the PVC and metallic elements can be recycled.

  • Sustainable mobility 

  • Use of videoconferencing is encouraged.
  • Electric vehicle charging stations and private bicycle bays installed at various corporate centres.
  • Plan under way to make company vehicles hybrid.
  • Employee car-sharing scheme at the territorial centres.
  • Pilot last-mile package delivery scheme through the use of electric scooters.
  • The travel booking system now includes a carbon emissions counter to raise awareness.
  • A teleworking option has been deployed to reduce staff travel.

Carbon footprint

The company's main goal is to minimise its CO2 emissions as it has pledged to do under its Statement on Climate Change, while offsetting those emissions that cannot be avoided.

Offsetting is achieved through reforestation work and by purchasing carbon credits (recognised by the Verified Carbon Standard) for projects with a positive social and environmental impact.

  • Over the 2009-2019 period, a 80% reduction in CO2 emissions was achieved
  • CaixaBank has been carbon neutral since 2018
  • CaixaBank's carbon footprint is tracked at the carbon footprint, offsetting and carbon dioxide absorption registry attached to the Ministry for the Ecological Transition and the Demographic Challenge
  • CaixaBank has been completing the CDP questionnaire since 2012


Emissions generated and offset evolution

* Consumption per employee in previous years has been recalculated based on the average headcount for each year (instead of being for the close of the financial year).

 Emissions (t CO2 eq) 2017 2018 2019
Scope 1 13,873 8,576 5,511
Scope 2 377 403 414
Scope 3 20,320 18,355 15,947
Per employee 1.17 0.93 0.77

Activity reports and certifications

Environmental statement

Click here to view CaixaBank Environmental Statement for 2019

Environmental Statement for 2019

CDP questionnaire

2020 CDP Questionnaire

Certifications (Spanish version only)