Quality, trust and social commitment are the essence of CaixaBank. As a result, our teams and activities are faithful to these foundational values.

Responsible Management

Responsible policies

In order to operate with excellence and contribute with real value to people, our different policies include the values and principles we apply to our internal and external professional relationships in all scopes of our activity.

Access to key ethics and integrity policie 

Tax Management

Tax management

One of CaixaBank's pillars is trust, which is why we advocate for transparency and abide by integrity, honesty, and coherence.

We manage our tax obligations with these values in mind, aware of our contribution to the sustainable development and socioeconomic progress of our society.

Access to CaixaBank's Tax strategy ; 

Access to Tax risk management and control policy 

Access to the Tax report on tax managed by the CaixaBank Group:

Year 2019 

Year 2018 

Year 2017 

Year 2016 

Year 2015 

Personal data protection

Personal data protection

For us, it is a priority to respect the fundamental right to personal data protection, as well as keeping the information of our customers, providers and collaborators confidential.

People first. Furthermore, their security.

Confidentiality of information 

Access to Our privacy commitments 

Prevention of money laundering

Prevention of money laundering

Our teams receive training and constant updating actively fight and take discrete steps to prevent money laundering.

Responsible marketing committees

Responsible marketing committees

We are responsible and strict in the appropriate marketing of our products.

Our Transparency Committee makes decisions to guarantee transparency in the design and marketing of financial instruments, banking products, and savings and investment insurance products.

Our Product Committee checks the quality and efficiency of the new products and services, analysing their characteristics and associated risks, as well as their compliance with customer protection and transparency rules. It reports to the Transparency Committee.

We are also voluntarily adhered to Autocontrol, the Self-regulatory marketing association that advocates good advertising practices.

Regulation MiFID 

Access to Autocontrol