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13 November 2014, 00:00h
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CaixaBank receives the special Honorable Mention for Innovative Spirit Award at the Global Banking Innovation Awards
CaixaBank receives the special Honorable Mention for Innovative Spirit Award at the Global Banking Innovation Awards
CaixaBank receives the special Honorable Mention for Innovative Spirit Award at the Global Banking Innovation Awards
Bank Administration Institute (BAI) and Infosys announce the winners of the Global Banking Innovation Awards
- Recibox, a bill payment management service, wins the Product & Service Innovation Award
CaixaBank received the special Honorable Mention for Innovative Spirit Award at the 2014 Global Banking Innovation Awards held today in Chicago (USA). The global awards, organised by Bank Administration Institute (BAI) and Infosys, recognise innovation in retail banking.
In addition to Honorable Mention for Innovative Spirit, CaixaBank received the Product & Service Innovation Award for its Recibox customer bills payment service. This pioneering development entails a service that avoid incidents in accounts, helping customers forecast and manage their finances. Recibox already has a million customers.
Only six different financial institutions around the world won 2014 Global Banking Innovation Awards. In addition to CaixaBank, the judging panel consisting of international specialists in finance and technology recognised Denizbank from Turkey and Mbank from Poland, among others. There were over 200 nominees from a number of countries in this year's edition of the awards.
The distinction bestowed on CaixaBank recognises its approach of engaging customers through innovation and technology and reflects the on-going commitment by CaixaBank to innovation. The organisation points out the consistency of CaixaBank in innovating their products, services and processes to drive value and success for customers.
Winner of BAI and Infosys' 2011 and 2013 Most Innovative Bank of the Year Awards, CaixaBank has received more nominations than any other bank, with products nominated in all categories.
Recibox, a direct debt management service designed to avoid unpleasant surprises
ReciBox is a direct debit management service that uses the latest developments in online banking, mobile banking and data analysis to make it easier for customers to manage their finances.
ReciBox is the first service created by a financial institution in Spain that alerts customers before bills are paid out of their accounts, preventing incidents from, for instance, unusually large bills or a lack of available funds.
It is a multi-device application available for any PC, mobile phone or tablet accessible through CaixaBank's online banking channel, Línea Abierta. It is available exclusively and free of charge for CaixaBank multiEstrella loyalty programme members.
A leader in innovation
CaixaBank is a benchmark for innovation and new technologies in the financial industry. It has garnered numerous awards, including the Most Innovative Bank of the year (2011 and 2013) by Bank Administration Institute (BAI) and Finacle, and Best Retail Bank for Technology Innovation by Euromoney magazine.
CaixaBank is the e-banking leader, with more than 13 million cards and a 21.2% share of the Spanish market by revenue. Some 50 million transactions are carried out monthly with CaixaBank cards.
It also leader in new customer relationship management channels, such as online banking (9 million customers and a 33% market share) and mobile phone banking (3 million users of services and more than 9 million financial app downloads).
CaixaBank is not only the leader in these channels by quantitative metrics. It also tops the AQMetrix quality of customer service rankings for Europe.
