CaixaBank invests €1.368 billion in technology and development in 2024, an 8.3% increase from the previous year

CaixaBank invested €1.368 billion in technology and development in 2024, marking an 8.3% increase compared to the previous year, according to the bank's Consolidated Management Report. CaixaBank continues to focus on improving the flexibility, scalability and efficiency of its IT infrastructure, helping to reduce costs, shorten time-to-market and boost resilience.

This investment covers a range of areas, including infrastructure maintenance, telecommunications, hardware and software, licences and rights of use, among others.

Under the new 2025-2027 Strategic Plan, CaixaBank aims to accelerate IT investments to drive business growth, develop advanced capabilities and maintain its market leadership.

In recent years, investing in technology has been key to improving agility and efficiency for the bank, as well as developing cutting-edge capabilities that enhance business intelligence and operational efficiency. In addition, this ongoing investment in technology and development has strengthened the bank’s infrastructure, ensured the availability of secure information and facilitated regulatory compliance. Looking ahead, CaixaBank plans to invest more than €5 billion in technology between 2025 and 2027.

Cloud, generative AI and IT talent

CaixaBank plans to increase agility, service quality and business opportunities, while continuing to develop advanced capabilities and enhance the resilience and adaptability of its infrastructure. To achieve this, the bank will accelerate cloud adoption, hire 1,000 IT professionals by 2027 and scale up the implementation of generative AI and emerging technologies.

The ongoing improvement of IT infrastructure is a core aspect of the Group’s management strategy, operating three Data Processing Centres (DPCs) that are continuously evolving to increase efficiency and strengthen resilience against emerging risks.

The new 2025-2027 Strategic Plan is built on three main pillars: equipping the business with new capabilities to deliver the best service and customer experience; ensuring technological sustainability by evolving banking architecture and reinforcing cybersecurity and resilience measures; and implementing a new cognitive platform powered by data and artificial intelligence to streamline decision making, automate internal processes and offer customers a personalised, omnichannel experience.

The adoption of artificial intelligence remains a strategic priority for delivering scalable, robust services to customers and employees while optimising financial services with technology. In 2024, CaixaBank launched various AI-related projects, including the GalaxIA programme, which builds on GenIAI to develop and deploy generative AI across the Group.