CaixaBank launches a comprehensive package of financial aid for those affected by the wildfires in Spain

• The bank launches specific financing aimed at agricultural or livestock farms; activates loans for the self-employed and micro-enterprises; and facilitates advances for sustainable agricultural investment for reforestation with native species and renewal of tractors, harvesters or irrigation systems
• SegurCaixa Adeslas, for its part, has set up an exclusive telephone line (+34 900 103 500) to expedite contact with the insurer and is in contact with all those affected via SMS

CaixaBank has implemented an extraordinary support plan for those affected by the devastating forest wildfires that have severely impacted various areas of Spain in recent weeks. 

The aid will be used, firstly, to expedite insurance payouts for material losses such as vehicles or buildings, thus facilitating faster access to compensation for affected families and businesses. Secondly, it will support investments that agricultural or livestock farms may need to continue their operations, for which a specific financing line with special conditions has been established.

CaixaBank has also launched a new special line of emergency microloans for self-employed individuals and micro-enterprises to address their professional needs arising from this exceptional situation, allowing them to cover the expenses necessary to maintain their business activity. The maximum loan amount is €50,000 for a maximum term of six years, with a 12-month grace period. This financing is backed by the European Investment Fund (EIF).

Aware that many farmers and ranchers who have been helping with the firefighting efforts have suffered serious damage to their agricultural machinery, CaixaBank has launched a sustainable agricultural investment loan with the aim of reforesting with native species and renewing tractors, harvesters, and irrigation systems that have been affected by the fire.

For any questions or queries that affected customers may have regarding the processing of these aid applications or for any other matter they may need, the entity has set up a telephone number: +34 900 404 090.

Gonzalo Gortázar, CaixaBank CEO, stated that "we are fully aware of the difficult situation many families, self-employed individuals, and small businesses are facing as a result of the devastating wildfires in Spain. With this aid package, we want provide with swift measures and solutions to help them cope with these challenging times and resume their activities and daily lives as quickly as possible. We want them to know that they are not alone"

SegurCaixa Adeslas has also joined this package of measures for those affected by the fires: it has set up a dedicated phone line (+34 900 103 500) to expedite contact with the insurer and has reinforced its Contact Center with more dedicated agents. In addition, it has proactively contacted all affected customers in these areas by sending them SMS messages and providing them with a preferred contact number for anything they may need.

CaixaBank continues to closely monitor the evolving situation to identify any needs that may arise in the affected areas. Based on this evolution, the bank will adapt and expand the support measures already in place, with the aim of providing a swift and effective response to affected individuals, businesses, and groups.

With this set of measures, CaixaBank reaffirms its commitment to supporting individuals, businesses, and regions in particularly difficult situations, contributing to the economic and social recovery of the areas affected by the fires.

Main measures taken

Telephone number for affected customers: +34 900 404 090

Loans:

• Financing lines under special conditions with up to 12 months grace period, with the aim of helping in case farms and crops have been damaged and also to advance aid and compensation that allow rehabilitation of the damage caused by wildfires.
• Emergency microcredit financing lines with special conditions. For a maximum amount of €50,000, up to 6 years, and with a 12-month grace period.
• Sustainable Agricultural Investment Loans. Up to €150,000 for farmers and livestock breeders (self-employed and micro-enterprises) and individuals with a second agricultural activity.

SegurCaixa Adeslas

• Exclusive telephone line for the affected areas (+34 900 103 500) and reinforcement of the Contact Center with a greater number of specific managers.
• Proactive management with all affected customers in these areas through the sending of SMS messages.All the information to make donations to the affected and collaborating organizations, here (in Spanish)