Shareholder Contact Service

The CaixaBank Shareholder Contact Service offers you the possibility of contacting us via several service channels:

Shareholder office

See all the types of Shareholder office services available and schedule an appointment. More information.


Send us an enquiry or suggestion via our form. We will respond to your request via e-mail.


Send us your doubts and questions via the following e-mail: 

[email protected]


We place the following phone service at your disposal to contact us:

900 71 33 25 (in Spain) (1) / + 34 935 82 98 03 (1)

Whistleblowing Channel

We provide you with a channel for reporting irregularities that may involve a potential violation of your rights as a shareholder. You may also contact the Independent Authority for the Protection of Informants (Autoridad Independiente de Protección del Informante). More information.

(1) Opening hours are Monday to Thursday from 9:00 a.m. to 7:00 p.m. and Fridays from 9:00 a.m. to 3:00 p.m, except bank holidays. During the period of the call to meeting and the Annual General Meeting the opening hours will be Monday to Sunday from 9:00 a.m. to 7:00 p.m.

The Shareholder Contact Service will not respond to enquiries related to products and services of the entity. For enquiries about CaixaBank's products and services, please contact Customer Service