Gonzalo Gortázar reaffirms CaixaBank's commitment to help people, businesses and companies affected by the DANA in Valencia

• The CEO of CaixaBank visited the CaixaBank branches in the towns of Aldaia, Paiporta, Sedaví, Massanasa, Catarroja and Albal and highlighted the example set by Valencian society in overcoming one of the worst tragedies in the Region of Valencia.
• CaixaBank in the province of Valencia, where the bank has a wide network of branches, a total of 71 offices were affected by the DANA, 13 of which suffered severe damage, and another seven that needed to be completely remodeled: Algemesí, Paiporta, Aldaia, Albal, Massanasa, Benetússer, and Sedaví.
• From the beginning, the bank deployed mobile offices to the most affected areas, where traditional branches were not operational, to facilitate essential banking operations for the citizens.

CaixaBank's CEO, Gonzalo Gortázar, has reaffirmed the financial institution's commitment to the people, businesses, and companies affected by the DANA that devastated the Valencian Community last October.

Gortázar visited the devastated area once again to stay in touch with the teams and verified firsthand that 100% of the branches in the province of Valencia are fully operational and continue to provide essential support in the recovery of the towns affected by the DANA.

Accompanied by the regional director of CaixaBank in the Valencian Community and Murcia Region, Olga García, and the director of People of the Territorial Management, Juan Pablo Sanchiz; the CEO of CaixaBank has visited some offices and business centers in Aldaia, Paiporta, Sedaví, Massanasa, Catarroja, and Albal, some of the towns that suffered more personal and material damage at the end of October, and where the offices were so damaged that they needed to be completely remodeled until their reopening in November and December. During this time, CaixaBank set up mobile offices that were moved to the most affected towns to provide service to the population.

"It is clear that there is still much to be done and speed is key to resolving all the incidents caused and revitalizing economic activity”.

Gortázar has conveyed the solidarity of the entire bank to the residents of these towns, as well as to the employees of the institution working in the affected area. Additionally, he has observed significant progress since his initial visit shortly after the DANA. However, he notedthat, even so, "it is clear that there is still much to be done and speed is key to resolving all the incidents caused and revitalizing economic activity".

During his visit, CaixaBank's CEO also highlighted the example of Valencian society in overcoming one of the worst tragedies that has affected the Valencian Community, as well as the solidarity of Spanish society with the Valencians.

Reconstruction and aid plan

The DANA that affected the Valencian Community last October 29th caused the unfortunate loss of human lives and significant material damage, also affecting 108 CaixaBank offices.

From the beginning, the financial institution implemented a plan of measures to help the affected people and companies, to which were added new initiatives aimed at repairing the material damage and contributing to the resumption of business activity.

The bank activated a payment moratorium on the loans of affected clients to ease the financial burden and facilitate recovery; adhered to the new ICO lines promoted by the Government to anticipate compensations and aid to those affected by the DANA and boost economic recovery; and advanced the payment of insurance compensations so that those affected could begin to repair the damages caused by the floods to their homes and/or vehicles until the aids from the Insurance Compensation Consortium arrive.

More than 10,000 operations have been carried out, including moratoriums and new financing

For Valencian companies, CaixaBank provided an extraordinary financing line of more than 2.5 billion euros, as well as specific AgroBank lines for damages to farms and crops. These lines were complemented by other extraordinary financing enabled by MicroBank, CaixaBank's social bank, to guarantee the continuity of activities for freelancers and small businesses. Additionally, the automatic renewal for freelancers and SMEs of maturing revolving credit lines for affected CaixaBank clients was included. In total, more than 10,000 operations have been carried out, including moratoriums and new financing.

Furthermore, CaixaBank was the first bank to deploy mobile offices to the affected areas to facilitate essential banking operations for citizens. The entity activated six mobile offices, providing an important service to the population in Benetússer, Albal, Algemesí, Paiporta, Aldaia, Sedaví, and Massanasa.

Simultaneously, CaixaBank, with an extensive network of offices in the territories affected by the DANA, worked intensively on the recovery of customer service. The greatest problems were concentrated in the province of Valencia, where dozens of employees were directly affected by the ravages of the flood, and where 71 out of the 201 financial centers the institution has in the province suffered varying degrees of damage.

In the province of Valencia, 13 offices suffered severe damage, and another seven severe damage, which made it necessary to completely remodel them: Algemesí, Paiporta, Aldaia, Albal, Massanasa, Benetússer, and Sedaví had to remain closed pending refurbishment.

Albal Office.

Volunteer work, donation platform, and surplus materials

CaixaBank Volunteers also offered their help from the beginning in the municipalities most affected by the tragedy, collaborating in cleaning and restoring roads, collecting and distributing food, accompanying the elderly, and other support activities for the affected.

Additionally, CaixaBank urgently set up a donation platform, which raised 25 million euros, and made available to social entities in the Valencian Community that might need it, its 'ReUtilizame' program, which promotes donations by companies of surplus materials in good condition.

About CaixaBank

CaixaBank is the leading bank in Spain, with assets exceeding 630 billion euros. It serves 20.3 million customers and has the largest network of branches and ATMs in the country. Additionally, CaixaBank has a strong presence in Portugal, where it controls 100% of BPI.

The bank develops a socially responsible universal banking model with a long-term vision, based on quality, proximity, and specialization. Its positioning as a leading banking entity allows it to play a key role in contributing to sustainable economic growth and financial inclusion of vulnerable groups and rural areas.

The bank's value proposition is based on products and services tailored to each customer segment, with a strong component of innovation that allows offering the best tools and expert advice in decision-making for financial well-being.