CaixaBank, Best Bank for Consumers in Europe and Best Bank in Spain in the Euromoney awards

• The British publication Euromoney has selected CaixaBank as “Best Bank for Consumers in Europe” and “Best Bank in Spain”, highlighting its commitment to financial inclusion, as well as the quality and customisation of its customer service.
• The bank has also been recognised as the "Best Bank for Diversity and Inclusion in Europe".

• Among the additional awards, Euromoney has also rewarded CaixaBank as "Best Digital Bank in Spain", reflecting the bank's commitment to technological innovation and excellence in customer service.
• The CaixaBank Group has won 8 total prizes in the Euromoney awards, incorporating the 5 from CaixaBank to the 3 won by its Portuguese subsidiary, BPI.

In a year of major changes within the European banking market, CaixaBank has consolidated its leadership and innovation position in retail banking, winning the "Best Bank for Consumers in Europe" award from Euromoney, the financial and banking specialist with more than 50 years of experience in the industry.

CaixaBank has also been recognised as the “Best Bank in Spain” by the British publication, the fifth consecutive year in which the bank has received this distinction, and the tenth in the last 14 years, reaffirming the bank's ongoing commitment to its customers and the success of the strategy developed in recent years.

When selecting CaixaBank as Best Bank for Consumers in both Spain and Europe, the British publication's jury highlighted CaixaBank's focus on quality and customisation of customer service.

The CEO of the bank, Gonzalo Gortázar, highlighted that these awards recognise "a business model designed to adapt to the needs of customers and prepared to grow in an environment characterised by constant technological innovation".

In addition, Gortázar stressed that this recognition highlights "the effort and dedication of our entire team, whose work is key to the success of the bank and to continue consolidating us as the benchmark bank in Spain and Portugal".

A dedication to the customer that makes it the Best Bank in Spain

CaixaBank has shown its dedication to achieving quality customer service by implementing a series of innovative strategies for consumers, such as individual remote service through a personal manager, the redesign of the bank's app, and the launch of a digital platform for financing used vehicles, Facilitea Coches.

The bank also stands out for its commitment to financial inclusion, maintaining its leading position in the number of branches and ATMs in Spain, and increasing by 77% the service of its mobile branches, thus reaching a total of 1,400 towns and guaranteeing financial inclusion in rural areas and for those at risk of financial exclusion.

In the continental context, CaixaBank has also won the award for "Best Bank in Diversity in Inclusion in Europe", a distinction that celebrates its efforts to build an inclusive and equitable banking workplace.

The bank has developed policies that promote diversity in all its forms, ensuring equal opportunities and a diverse work environment. This approach not only improves CaixaBank's corporate culture, but also enriches its customers' experiences.

Euromoney recognises CaixaBank's commitment to innovation

In addition to these 4 awards for the work carried out in retail banking, in diversity and inclusion, and in the consolidation of the business in Spain, CaixaBank has added another award as Best Digital Bank in Spain.

This latest prize for "Best Digital Bank in Spain" once again shows CaixaBank's commitment to technological innovation. The bank has made significant investments in digital platforms, allowing users to carry out banking operations in an agile and secure manner from anywhere, and in the presentation of its Strategic Plan it highlighted the objective of investing 5,000 million euros in technology until 2027.

With these five total awards in this edition of the 'Awards for Excellence' of Euromoney, CaixaBank celebrates an exceptional year that underscores the continuous commitment of the company with the excellence in the banking service, the inclusion and the digital innovation.

The CaixaBank Group also boasts leadership in Portugal

CaixaBank is the leading bank in Spain with an asset volume of over €636 billion, serving 20.4 million customers and having the largest network of branches and ATMs in the country. In addition, CaixaBank has a strong presence in Portugal, where it controls 100% of BPI and has consolidated itself as one of the leading banks in the country.

This leadership in Portugal has also been recognised by Euromoney, which has awarded 3 prizes to BPI: “Best Digital Bank in Portugal”, “Best ESG Bank in Portugal” and “Best Bank for Large Corporations in Portugal”.

In total, the CaixaBank Group has received 8 awards in this edition of the Euromoney awards for banking excellence.