What is accessibility?

Accessibility is the quality that something has of being used or known without the possible limitations of a user being a barrier.

These limitations may have their origins in physical, technological or structural causes.

Thus, a tool is accessible when users do not need to have, permanently or occasionally, a determined level of intelligence, hearing, vision, mobility or capacity for remembering.

Accessibility on the web

CaixaBank, S.A. strives to make its portals and CaixaBankNow service accessible, regardless of the kind of hardware, software, web infrastructure, language, culture, geographical location or capacity of its users.

The aim is to have verified accessibility for all the contents of the portal and its on-line banking service. To do this, CaixaBank followed the recommendations of the Web Accessibility Initiative (WAI).

The W3C as a guide to web accessibility

The World Wide Web Consortium (W3C) is an international consortium that sets standards for the World Wide Web. It was born in the 1990s to encourage the evolution and inter-operability of the web, emphasising its universality.

In 1997, the W3C created the Web Accessibility Initiative (WAI) to provide the guidelines and resources that help make the web accessible.

The W3C developed what are known as the Web Contents Accessibility Guidelines (WCAG), whose main function is to guide the design of web pages towards an accessible model. 


The web contents directives (WCAG 1.0) for level AA web accessibility in its corporate portals have already been introduced. Nevertheless, the aim is to have this accessibility certification in every possible area.

To meet these requisites set by the WAI, its web standards were used in the construction of its pages, using HTML for contents and CSS for its look.

For example, the following were introduced:

  • Notice of new windows
  • Notice of changes in format
  • Letters can be enlarged
  • Alternative texts in the images
  • Adaptation of spoken navigators
  • Use of style sheets to control modelling and presentation
  • Use of headings to explain pages’ logical structure
  • Metadata to add linguistic information