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Corporate responsibility

Responsible solutions

Excellence in service


Excellence in service

Customers are the raison d’être of CaixaBank, which works to offer the best and fullest service and thus achieve their greatest satisfaction.

For the same reason:

CaixaBank has a wide range of products and services to cover the needs of the greatest possible number of persons and groups. It tries to ensure that care is always personal, with an offer that is distinct for each group, such as young people, the elderly, the self-employed or farmers, and their particular needs. It also relies on a Business Bank and a Private Bank, specializing in these economic sectors.
Access to the range of products and services


It supports sustainable activities with products like:
Socially responsible investment fund (in Spanish)

Ecoloans (in Spanish)


CaixaBank belongs to the Code of Good Practice for restructuring debts secured by a mortgage on the habitual dwelling, for the protection of customers without resources and with mortgage debt. In line with the Code, CaixaBank makes available various measures that could protect those families at risk of social exclusion and with difficulties in meeting their repayments.
Access to the Code of Good Practice

It is characterized by its closeness to customers, strengthened by a broad network of branches, present in every town in Spain of more than 10,000 inhabitants. It also has various operative and representative offices in other countries, designed basically for support for international trading operations.
Network of over 5,000 offices


Its services are available 24 hours a day, 7 days a week, through several channels:
More than 9,400 ATMs
Home banking

CaixaMóvil
 


Promotes continuous innovation by investing in research, development (R & D) and innovation and encouraging the participation of its employees in the improvement of operational processes and product design. CaixaBank has an internal mailbox where employees can make suggestions for improvement. In this regard there are also very useful forums where they can exchange views and share best practices.

It has a multichannel service for Customer Care, to give answers to all kinds of customer inquiries and improve the service on offer:
Customer Care Service (in Spanish)

Security is customers’ main demand and therefore one of the bank's priorities. CaixaBank works for continuous advance in protection of procedures and perfecting of the design of products such as CaixaBank Protect®, which reinforces security in electronic transactions and operations by customers with their own cards.
 

As a complementary measure, it offers on its web site advice on security questions, which is further evidence of its commitment to service quality.
Further information (in Spanish)