Corporate information

Awards and accolades

CaixaBank has received the following awards and accolades:

Banking excellence

  • Excellence in Leadership in Western Europe 2020 (Euromoney)
  • Outstanding Crisis Leadership 2020- Overall Excellence (Global Finance)

  • Best Bank in Spain 2019, 2017,2015, 2013, 2012 (Euromoney)
  • Best Bank Transformation in Western Europe 2019 (Euromoney)
  • Best Private Bank in Spain 2018, 2017, 2016 and 2015 (Euromoney) 

  • Best Bank in Spain 2020, 2019, 2018, 2017, 2016 and 2015 (Global Finance)
  • Best Bank in Western Europe 2020, 2019 (Global Finance)
  • Best Consumer Bank in the World 2020, 2018 (Global Finance) 

  • Bank of the Year in Spain 2018, 2016, 2013 (The Banker)
  • Best Private Bank in Spain 2020, 2019 (The Banker/PWM)

  • International Factoring Provider of the Year 2020 and Domestic Factoring Provider of the Year 2020 (RFIX Awards)
  • Best Global Confirming Bank 2019 (IFC- World Bank Group);
  • Best Confirming Bank Partner for Emerging Markets 2017 (International Finance Corporation – IFC) 

  • Best Partner for International Trade Finance (Lafferty Group)

  • Recognition for CaixaBank’s support and contribution to the tourism sector 2020 (World Tourism Organiaation)

Digital and mobile banking

  • Best Consumer Digital Bank in Spain 2020, 2019, 2018, 2017, 2016 (Global Finance) 
  • Best Consumer Digital Bank in Western Europe 2019, 2018, 2017 (Global Finance)
  • Best Digital Bank in Western Europe 2018 (Euromoney)
  • Most Innovative Consumer Digital Bank in Western Europe 2018 (Global Finance)
  • Best consumer mobile banking app in the world 2019 (Global Finance)
  • Best Consumer Mobile Banking App in Western Europe 2020, 2018 (Global Finance)
  • Most Innovative Digital Business Model Mobile Award 2016: imaginBank (Gartner)
  • Best Bank for Mobile Banking in Europe and second Best in the World 2016 (Forrester).

Innovation

  • Most Innovative Financial Institution of Western Europe 2019, 2018 (The Innovators - Global Finance)
  • Innovator 2020 in Corporate Finance and Personal Banking, with Digital on-boarding, My Activity and Voicebanking projects (The Innovators – Global Finance)
  • World’s Most Innovative Bank 2016, 2015, 2013 (EFMA and Accenture)
  • Most innovative Retail Bank Spain 2016 (Global Banking & Finance Review)

  • PWM Wealth Tech Awards (Financial Times Group):
    - Best Private Bank for digital culture and vision 2020 - Europe
    - Best Private Bank for client digital communication 2019 –Global 
    - Best Private Bank for use of technology 2018 - Europe   
    - Best Private bank for Customer Service 2017 - Europe 
    - Best Private bank for Digital Communication 2016 - Global

  • The Banker - Tech Projects Awards  (Financial Times Group):
    - Best “Delivery channels” Tech project 2019: Biometric ATM’s 
    - Best ”Mobile” Tech project 2018: CaixaBankNow app
    - Best “Artificial Intelligence” Tech project 2017: imaginBank’s chatbot
    - World’s Best Global Technology Project 2016: imaginBank

  • Fintech Futures- PayTech Awards
    - Best Mobile Payments for Consumer Initiative 2020: CaixaBankPay
  • BAI Institute:
    - Honourable mention in “Innovation in Marketing” category 2019 
    - Innovation Award in “Touchpoints and Connected Experiences” category 2018: CaixaBankNow app 
    - Innovation Award in “Payments and Disruptive Innovation in Payments” category 2016 

  • EFMA-Accenture: 
    - Best innovation in the “AI and analytics” category 2019: CaixaBankNow chatbot
    - “Innovation of the Month Award” in May 2018: imaginCafe
    - World’s Most Innovative Bank 2016, 2015, 2013 

  • CaixaBank Now and CaixaBank Pay, Silver awards in their categories at the London Design Awards 2018 (DrivenXDesign)
  • World’s Best Bank in Innovation 2016 ( Retail Banker International Awards) 

Responsible banking

  • Recognized as one of the most sustainable banks in the world by the main sustainability indexes: Dow Jones Sustainability Index, FTSE4Good, MSCI ESG index, Euronext Vigeo Eiris, among others.

  • Recognised by CDP as one of the world’s best for tackling climate change (A- list)

  • Diversity- Recognition of the “Wengage” programme as the “Best practice in diversity management 2020” in the Big Company category (Fundación Diversidad - European Diversity Charter promoter)

  • European Seal of Excellence +500 with a score of more than 650 points (EFQM: European Foundation for Quality Management) 

  • Best Social Bond (Bank) 2020 – Environmental Finance

  • Best Bank for Corporate Responsibility in Western Europe 2019, 2016 (Euromoney)

  • Best Bank for Corporate Social Responsibility 2016 (Global Banking & Finance Review)