Corporate responsibility

Financial inclusion

Promoting financial inclusion is in the CaixaBank DNA and one of its strategic priorities. CaixaBank views inclusion from the following perspective:

  • Access to financial services through microfinances and its social bank MicroBank.
  • A presence in most municipalities across the country through our extensive branch network.
  • Implementing physical accessibility measures and cutting-edge technology for groups with physical and cognitive difficulties.
  • Contribution to the improvement of financial culture.


The social bank, fully owned by CaixaBank, is Europe’s largest microfinance institution.

Since 2007, through CaixaBank's branch network, it has offered financial products and services that are especially adapted to the needs of entrepreneurs, microenterprises and families, with the aim of contributing to job creation, productive activity, personal and family development, and financial inclusion.

MicroBank leads the ranking in terms of microcredits granted by European financial institutions.

Figures 2018

  • 116,789 microcredits granted
  • 772.8 million euros in funding granted
  • 25,820 jobs

Access to MicroBank