Corporate responsibility

Financial inclusion

Promoting financial inclusion is in the CaixaBank DNA and one of its strategic priorities. CaixaBank views inclusion from the following perspective:

  • Access to financial services through microfinances and its social bank MicroBank.
  • A presence in most municipalities across the country through our extensive branch network.
  • Implementing physical accessibility measures and cutting-edge technology for groups with physical and cognitive difficulties.
  • Contribution to the improvement of financial culture.

CaixaBank remains loyal to the commitment of remaining close to its customers. For this reason at the close of 2019 it remains present:

  • in 100% of the towns with over 10,000 inhabitants
  • in 94% of the towns with over 5,000 inhabitants
  • in 229 towns where it is the only bank with branches

  • CaixaBank is the bank with the highest penetration digital: 30% of Spain's digital clients
  • More than half of the customers (61,7%) are digital

  • CaixaBank has the largest commercial network in the country, with more than 4,118 branches and 9,111 ATMs
  • 91% of the Spanish population have a CaixaBank branch in their municipality

Its services are available 24 hours a day, 7 days a week, via a variety of service channels:

In addition, it now has the new Store branches, a new, more technological urban branch model, which is more personal, accessible and convenient, with an extended schedule until 6.30 pm Monday to Thursday.

The inTouch model offers a remote service with personal manager created for customers with a digital profile, who rarely use branches and have little available time. In 2019, 1.3 million customers used the inTouch function.