Promoting financial inclusion is in the CaixaBank DNA and one of its strategic priorities. CaixaBank views inclusion from the following perspective:
CaixaBank remains loyal to the commitment of remaining close to its customers. For this reason at the close of 2019 it remains present:
Its services are available 24 hours a day, 7 days a week, via a variety of service channels:
In addition, it now has the new Store branches, a new, more technological urban branch model, which is more personal, accessible and convenient, with an extended schedule until 6.30 pm Monday to Thursday.
The inTouch model offers a remote service with personal manager created for customers with a digital profile, who rarely use branches and have little available time. In 2019, 1.3 million customers used the inTouch function.