CaixaBank interacts with the people and groups in the regions where it carries out its activities, adhering to the criteria of proximity, transparency and active listening. The bank strives to generate trust and favours long-term relationships.

Communication

In CaixaBank, communication is conceived from a responsible point of view, from accountability with its stakeholders and always ensuring full rigorousness and transparency.

• Customers and company: with periodical publications in such various formats as:
  
  - Socio-economic Impact and Contribution to SDGs 
  
  - the corporate blog 
  
  - social network profiles
• Analysts and investors: With specific publications, answers to questionnaires and roadshows
• Employees: With internal awareness raising and publicity campaigns via its intranet

Dialogue

From CaixaBank, in a year of constant dialogue, stakeholder expectations are actively collected: customers and company, analysts and investors and employees. The company promotes and participates in different national and international initiatives linked to boost corporate accountability. Via its participation it promotes research, the exchange of best practices in the matter, the adoption of commitments by other agents and the constant progress made in the
entity's responsible management.

The bank has developed specific platforms and channels for different stakeholders that manage various areas and departments with the most
appropriate frequency as necessary.