Corporate responsibility

Socially Responsible Banking Model


Sustainable Development Goals

There are 17 Sustainability Development Goals (SDG) approved by the UN to eradicate poverty, protect the planet, and ensure prosperity for everyone.

CaixaBank integrates the SDG into its Strategic Plan and Socially Responsible Banking Plan, in addition to contributing transversally to all of them through its activity, social initiatives and strategic alliances. It focuses its most intense efforts to 12 of the 17 goals and divides them between priority, important and complementary goals.

CaixaBank's contribution to SDGs


  • SDG Priorities

Fin de la pobreza

  • 116,789 number of microcredits granted
  • 11,523 number of local social actions (Decentralised Welfare Projects)
  • 86% of fully accessible branches and 96% of fully accessible ATMs
  • 91% of Spanish citizens with a CaixaBank branch in their town or city

Trabajo decente y crecimiento económico

  • 48% small, medium-sized and large enterprises
  • 258,934 New loans granted to SMEs and large companies
  • 18,040 number of microcredits awarded to entrepreneurs and businesses
  • 844 millions of euros Investment in development and technology in the CaixaBank Group

Alianzas para lograr objetivos

  • Strategic alliance with ”la Caixa”
  • Presidency of the Spanish Network of the UN Global Compact and Responsible behavior and member of the Board of the Spanish Green Growth Group


  • SGD Important:

Igualdad de género

  • Equality Plan and Wengage programme
  • 39.9% of women managers
  • Adherence to the United Nations Women’s Empowerment Principles
  • Alliance with Microsoft to award prizes to the best students on STEM Courses

Industria, innovación e infraestructura

  • 258.934 new loans granted to SMEs and large companies
  • 116,789 number of microcredits awarded
  • 844 millions of euros investment in development and technology in the CaixaBank Group
  • 19.9 millions of euros investment in information security

Producción y consumo responsable

  • Environmental Management Plan
  • 100 % of CO2 emissions offset
  • Inclusion in CDP (Carbon Disclosure Project)
  • 6.7 millions of euros lines of ecoFinancing

Acción por el clima

  • Signatory of the Equator Principles
  • 645 millions of euros renewable energy financing
  • 100% of CO2 emissions offset


  • SDG Complementary:

Salud y bienestar

  • 400,000 children vaccinated. Collaboration with the GAVI, the Vaccine Alliance through the ”la Caixa” Banking Foundation

Educación de calidad

  • 342 basic finance training workshops for adults
  • 124 basic finance workshops for high school students
  • Aula Programme (courses and webinars) for shareholders
  • 322 sessions CaixaBankFuturo conferences

Energía asequible y no contaminante

  • 645 millions of euros renewable energy financing
  • Adhesion to RE100 initiative
  • Reduction in energy consumption

Reducción de las desigualdades

  • 772,8 millions of euros volume of microcredits granted
  • 116,789 number of microcredits granted
  • Over 22,000 housing units. Social housing stock

Paz, justicia e instituciones sólidas

  • Anti-Corruption Policy
  • Human Rights Policy
  • Tax Risk Management and Control Policy
  • Adhesion to Autocontrol, the Spanish Association for Commercial Self-Regulation for good advertising practices

More information in 2018 Socio-economic Impact and Contribution to SDGs.