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Shareholder Services

Shareholder Information Service

FAQs

01.

About the Share price…

How can I check CaixaBank's stock market price?

On the homepage of our corporate website you will find CaixaBank's current stock market price. You can also view the chart and historical record of stock market prices in the Share Price section  (CaixaBank on the stock exchange).

You can also subscribe to our CaixaBank Shareholder Information Service to receive, among other things, the Shareholders’ Newsletter and CaixaBank’s Weekly Report on movements in the share price and on financial markets, together with news on advantages and initiatives for shareholders.

Where can I buy CaixaBank shares?

You can buy CaixaBank shares through your bank or stock broker. If your bank is CaixaBank, the order can be made through CaixaBankNow (if you have it activated) or through your management office.

What expenses are involved in buying CaixaBank shares?

When the purchase is made through CaixaBank, the buyer benefits from an exemption from the bank fee, and only the stock exchange fee are charged.

How can I transfer my shares to CaixaBank?

You need only deliver the latest statement of the securities you wish to transfer in any CaixaBank office. The statement must bear the signature of each of the contract holders. The bank will handle all other arrangements. After transferring the shares, you can benefit from the advantages granted to CaixaBank shareholders.


Note: the bank from which the securities are removed charges a transfer free, which may vary from one bank to another.

02.

About shareholder remuneration...

What is CaixaBank's remuneration policy?

The bank has been committed to allocating at least 50% of its consolidated net profit for cash remuneration since 2015.

For further information on dividend payment dates and other aspects of shareholder remuneration, please visit the section on Shareholder remuneration.

How does CaixaBank give notice of remuneration periods?

Each remuneration must be approved by the CaixaBank Board of Directors.

After approval, the following steps are taken:

  • Notice to the CNMV of the significant event.
  • Publication of the significant event on the CaixaBank website.
  • SMS notification to reported mobile number of shareholders whose shares are deposited in CaixaBank, or by e-mail to shareholders who have not reported a mobile number.
  • In the profile of  Twitter Accionistas CaixaBank , with the publication of messages on the relevant remuneration dates.
  • Specific article in the weekly report for shareholders during the remuneration period. Subscribe here  to receive the report with timely information on the company.

03.

About tax...

Personal income tax for common territory

How are dividends taxed?

The gross amount of dividends is included in the savings tax base of the tax return for the year they are received.

The tax rates to be applied in the common territory on the taxable savings base are paid in accordance with the following scale for 2016 and 2017:

2016 and 2017:
19% on the first €6,000
21% on tax base of up to €50,000
23% above €50,000

The withholding rate applicable to dividends is 19%.

04.

Shareholder information...

How can I stay up to date with CaixaBank?

CaixaBank provides shareholders with the following information resources:

  • CaixaBank Weekly report: with information on the economy, the weekly share price performance and other corporate information of interest.
  • CaixaBank Shareholders' Newsletter: with the monthly performance of share price and financial markets, the bank's corporate information  and the latest news about advantages and initiatives for shareholders.
  • CaixaBank Shareholders' Magazine: annual publication containing information on CaixaBank's results, shareholder remuneration, initiatives aimed at shareholders and articles on the “la Caixa” group.
  • The Shareholder Handbook: it contains information on the activity of CaixaBank, its strategy, governing bodies, main results, the company's dividend policy and a general section that explains what it means to be a shareholder.
  • SMS and e-mail alerts on matters of interest: shareholder remuneration, Annual General Meeting, etc

Shareholders with shares deposited in the bank and with e-mail and mobile telephone number reported receive the CaixaBank Shareholder newsletter and the corporate alerts by e-mail and by SMS. You can only receive the weekly reports by subscription. The CaixaBank Shareholders' magazine is forwarded in printed copy to shareholders with at least 1,000 CaixaBank shares deposited in the bank.

If you do not receive any of the services mentioned, you can subscribe to those which are of interest to you through the Shareholder information service.

Where should I give notice of a change in my personal data?

CaixaBank shareholders and customers

The data used to send information to shareholders are provided as a customer of CaixaBank through the CaixaBankNow service or the office network. To fully or partially modify this information, shareholders must use the same channels (CaixaBankNow or CaixaBank offices) to ensure the confidentiality and the correct treatment of the information as established by the regulations for the protection of personal data.

CaixaBank non-customer shareholders

In communication by post, the data used by the bank to send information to shareholders are provided to CaixaBank by the entity in which the shareholders has the shares deposited. To fully or partially modify this information, shareholders must contact their depository entity. To receive information by e-mail or SMS, it is necessary to subscribe through the Shareholder information service.

How can shareholders contact CaixaBank?

CaixaBank provides shareholders with the following channels:

Contact form
Telephone: 902 11 05 82 / +34 935 82 98 03

Shareholders can submit queries regarding the institution, the share price, shareholder remuneration, initiatives aimed at shareholders and any other issue of interest.

The entity also has a Shareholder Office in Barcelona, and the Shareholder Office Roadshow, where shareholders can receive personalized attention by the Investor Relations team.

To set up an appointment, shareholders can call 902 11 05 82 / +34 935 82 98 03  or use the following form.

05.

Benefits for CaixaBank shareholders

What benefits do CaixaBank shareholders have?

CaixaBank provides exclusive advantages and benefits for its shareholders in thanks for the trust placed in the bank:

Financial advantages:

  • Exemption from bank fees in the purchase and custody of CaixaBank shares deposited in CaixaBank.
  • CaixaBank Shareholder card with no maintenance fee and discounts. To apply for the card, you must hold at least 1,000 CaixaBank shares.
  • CaixaBank New Investment Account. Totally free account earning 7.50% APR for making quarterly contributions of up to €1,000 and to accrue dividends on CaixaBank shares for the sole purpose of purchasing new CaixaBank shares.
  • 15% discount on new SegurCaixa Auto insurance policies for shareholders with shares deposited at Caixabank. Available at any CaixaBank office or through CaixaBankNow. The discount is applied automatically to the price of the insurance premium.

Information on company:

  • Free reports on share price performance, the company and markets by e-mail.
  • SMS alerts on significant company events: General Shareholders' Meeting, shareholder remuneration, etc.
  • CaixaBank Shareholders' Newsletter, a monthly digital publication which is sent by e-mail with the aim of informing shareholders of the share price performance and financial markets and to communicate the latest most significant news on a corporate level.
  • CaixaBank Shareholders Magazine, an annually publication for shareholders.

Training and cultural events:

  • Training Resources, where you can find the Tax Guide and the Aula’s Comic.
  • Interactive training through the CaixaBank corporate website,  with educational materials such as introductory courses on the stock market, reference manuals, monographic pages and links of interest.
  • On-site courses on financial markets, the economic climate and taxation held in the major Spanish cities. You must hold at least 1,000 CaixaBank shares to attend courses.
  • Cultural events and activities organised in the various CaixaForum around the country.  

Discounts, exclusive offers and competitions:

  • 6% discount on the purchase or rental of Servihabitat properties for Caixabank shareholders with at least 1,000 shares deposited in CaixaBank for at least 6 months.
  • Exclusive leisure and travel offers with discounts.
  • Regular competitions with attractive prizes.

You can find all information available in the section Advantages for Shareholders, within the Shareholder Services Area of the corporate website.

06.

About the Annual General Meeting...

For information on Annual General Meating, please consult the Annual General Meeting section.

Note: the answers given to the questions are for guideline purposes, without affecting the strictly applicable nature of the regulation in force (Company statutes and Law of Limited Companies).