Shareholder Services

Shareholder Information Service



About the Share price…

How can I check CaixaBank's stock market price?

On the homepage of our corporate website you will find CaixaBank's current stock market price. You can also view the chart and historical record of stock market prices in the Share Price section  (CaixaBank on the stock exchange).

You can also subscribe to our CaixaBank Shareholder Information Service to receive, among other things, the Shareholders’ Newsletter and CaixaBank’s Weekly Report on movements in the share price and on financial markets, together with news on advantages and initiatives for shareholders.

Where can I buy CaixaBank shares?

You can buy CaixaBank shares through your bank or stock broker. If your bank is CaixaBank, the order can be made through CaixaBankNow (if you have it activated) or through your management office.

What expenses are involved in buying CaixaBank shares?

When the purchase is made through CaixaBank, the buyer benefits from an exemption from the bank fee, and only the stock exchange fee are charged.

How can I transfer my shares to CaixaBank?

You need only deliver the latest statement of the securities you wish to transfer in any CaixaBank office. The statement must bear the signature of each of the contract holders. The bank will handle all other arrangements. After transferring the shares, you can benefit from the advantages granted to CaixaBank shareholders.

Note: the bank from which the securities are removed charges a transfer free, which may vary from one bank to another.


About shareholder remuneration...

What is CaixaBank's remuneration policy?

2019 Remuneration
The Board of Directors has agreed to reduce the proposed dividend for the 2019 fiscal year to €0.07€ gross per share, which from €0.15€ gross per share. This dividend being the only dividend paid against 2019 fiscal year profits, which represents a 24.6% pay-out for 2019.

2020 Remuneration
The current dividend has changed to a cash pay-out not higher than 30% of reported consolidated earnings.

The Board of Directors declares its intention to distribute, in future, any excess above a CET1 ratio of 12% in the form of special dividends and/or buybacks. This extraordinary distribution of capital will be subject to a prior return to normality of macroeconomic conditions and will not take place, in any case, before 2021.

For further information on dividend payment dates and other aspects of shareholder remuneration, please visit the section on Shareholder remuneration.

How does CaixaBank give notice of remuneration periods?

Each remuneration must be approved by the CaixaBank Board of Directors.

After approval, the following steps are taken:

  • Notice to the Spanish securities market regulator (CNMV) of the corresponding communication.
  • Publication of the communication submitted to CNMV on the CaixaBank website.
  • SMS notification to reported mobile number of shareholders whose shares are deposited in CaixaBank, or by e-mail to shareholders who have not reported a mobile number.
  • In the profile of  Twitter Accionistas CaixaBank , with the publication of messages on the relevant remuneration dates.
  • Specific article in the weekly report for shareholders during the remuneration period. Subscribe here  to receive the report with timely information on the company.


About tax...

Personal income tax for the common territory (i.e. excluding the regions of Spain subject to special tax laws)

How are dividends taxed?

Gross dividend income is included in the savings tax base of the personal income tax return for the year in which that income is received.

Applicable tax rates for the common territory of Spain in relation to the savings tax base are as follows for 2018 and following years (*):

2018 and following years (*):
19% on the first €6,000
21% on tax bases of up to €50,000
23% on any excess beyond €50,000

A tax withholding of 19% is applied to all dividend income.

(*): Subject to future regulatory changes.


Shareholder information...

How can I stay up to date with CaixaBank?

CaixaBank provides shareholders with the following information resources:

  • CaixaBank Weekly report: with information on the economy, the weekly share price performance and other corporate information of interest.
  • CaixaBank Monthly report: with information on the share's monthly performance, the main indicators and a summary of the period's key economic developments.
  • CaixaBank Shareholders' Newsletter: with the monthly performance of share price and financial markets, the bank's corporate information  and the latest news about advantages and initiatives for shareholders.
  • The Shareholder Handbook: it contains information on the activity of CaixaBank, its strategy, governing bodies, main results, the company's dividend policy and a general section that explains what it means to be a shareholder.
  • SMS and e-mail alerts on matters of interest: shareholder remuneration, Annual General Meeting, etc

Shareholders with shares deposited in the bank and with e-mail and mobile telephone number reported receive the CaixaBank Shareholder newsletter and the corporate alerts by e-mail and by SMS. You can only receive the weekly and the monthly reports by subscription.

If you do not receive any of the services mentioned, you can subscribe to those which are of interest to you through the Shareholder information service.

Where should I give notice of a change in my personal data?

CaixaBank shareholders and customers

The data used to send information to shareholders are provided as a customer of CaixaBank through the CaixaBankNow service or the office network. To fully or partially modify this information, shareholders must use the same channels (CaixaBankNow or CaixaBank offices) to ensure the confidentiality and the correct treatment of the information as established by the regulations for the protection of personal data.

CaixaBank non-customer shareholders

In communication by post, the data used by the bank to send information to shareholders are provided to CaixaBank by the entity in which the shareholders has the shares deposited. To fully or partially modify this information, shareholders must contact their depository entity. To receive information by e-mail or SMS, it is necessary to subscribe through the Shareholder information service.

How can shareholders contact CaixaBank?

CaixaBank provides shareholders with the following channels:

Contact form
Telephone: 902 11 05 82 / + 34 935 82 98 03

Shareholders can submit queries regarding the institution, the share price, shareholder remuneration, initiatives aimed at shareholders and any other issue of interest.

The entity also has a Shareholder Office in Barcelona, and the Shareholder Office Roadshow, where shareholders can receive personalized attention by the Investor Relations team.

To set up an appointment, shareholders can call 902 11 05 82 / + 34 935 82 98 03 or use the following form.


Benefits for CaixaBank shareholders

What benefits do CaixaBank shareholders have?

CaixaBank provides exclusive advantages and benefits for its shareholders in thanks for the trust placed in the bank:

Financial advantages:

  • Exemption from bank fees and brokering for the purchase of CaixaBank shares deposited in CaixaBank. Only the settlement and contracting fees and duties necessary to carry out the operation on the market will be charged.
  • Exemption from bank fees for the custody of CaixaBank shares deposited in CaixaBank.
  • CaixaBank Shareholder card with no maintenance fee and discounts. To apply for the card, you must hold at least 1,000 CaixaBank shares.
  • CaixaBank New Investment Account. Totally free account earning 7.50% APR for making quarterly contributions of up to €1,000 and to accrue dividends on CaixaBank shares for the sole purpose of purchasing new CaixaBank shares.
  • 15% discount on new SegurCaixa Auto insurance policies for shareholders with shares deposited at Caixabank. Available at any CaixaBank office or through CaixaBankNow. The discount is applied automatically to the price of the insurance premium.

Information on company:

  • Free reports on share price performance, the company and markets by e-mail.
  • SMS alerts on significant company events: General Shareholders' Meeting, shareholder remuneration, etc.
  • CaixaBank Shareholders' Newsletter, a monthly digital publication which is sent by e-mail with the aim of informing shareholders of the share price performance and financial markets and to communicate the latest most significant news on a corporate level.

Training and cultural events:

  • Training Resources, where you can find the Tax Guide and the Aula’s Comic.
  • Interactive training through the CaixaBank corporate website,  with educational materials such as introductory courses on the stock market, reference manuals, monographic pages and links of interest.
  • On-site courses on financial markets, the economic climate and taxation held in the major Spanish cities. You must hold at least 1,000 CaixaBank shares to attend courses.
  • Cultural events and activities organised in the various CaixaForum around the country.
  • Online seminars (Webinars) related to the world of finance and the economy, each lasting thirty minutes and given by expert teachers.  

Discounts, exclusive offers and competitions:

  • 6% discount on the purchase or rental of Servihabitat properties for Caixabank shareholders with at least 1,000 shares deposited in CaixaBank for at least 6 months.
  • Exclusive leisure and travel offers with discounts.
  • Regular competitions with attractive prizes.

You can find all information available in the section Advantages for Shareholders, within the Shareholder Services Area of the corporate website.


About the Annual General Meeting...

For information on Annual General Meating, please consult the Anual Genera Meeting section.

Note: the answers given to the questions are for guideline purposes, without affecting the strictly applicable nature of the regulation in force (Company statutes and Law of Limited Companies).