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Shareholder Services

FAQs

FAQs

01.

About the Share price…

How can I check CaixaBank's stock market price?

On the homepage of our corporate website you will find CaixaBank's current stock market price. You can also view the chart and historical record of stock market prices in the Share Price section  (CaixaBank on the stock exchange).

You can also subscribe to our CaixaBank Shareholder Information Service to receive, among other things, the Shareholders’ Newsletter and CaixaBank’s Weekly Report on movements in the share price and on financial markets, together with news on advantages and initiatives for shareholders.

Where can I buy CaixaBank shares?

You can buy CaixaBank shares through your bank or stock broker. If your bank is CaixaBank, the order can be made through Linea Abierta (if you have it activated) or through your management office.

What expenses are involved in buying CaixaBank shares?

When the purchase is made through CaixaBank, the buyer benefits from an exemption from the bank fee, and only the stock exchange fee are charged.

How can I transfer my shares to CaixaBank?

You need only deliver the latest statement of the securities you wish to transfer in any CaixaBank office. The statement must bear the signature of each of the contract holders. The bank will handle all other arrangements. After transferring the shares, you can benefit from the advantages of the program CaixaBank and its Shareholders.

Note: the bank from which the securities are removed charges a transfer free, which may vary from one bank to another.

02.

About shareholder remuneration...

What is CaixaBank's remuneration policy?

Since 2015, the Bank has committed itself to devote at least 50% of its profits to remuneration in cash, with a gradual transition to the payment of dividends in cash. For this reason, for the 2016 financial year, four quarterly payments will be made, three of which in cash and one based on the CaixaBank Dividend/Share program.

For further information, please consult “Shareholder remuneration

How does the CaixaBank Scrip Dividend Program work?


The CaixaBank Scrip Dividend Program allows the Shareholder to choose between one or more of the three remuneration options.

Specifically, a scrip issue is made, in which each Shareholder is assigned Preferential Subscription Rights based on his/her shares held.

Once these rights are awarded, the shareholder has the following alternatives:

  • To receive remuneration in the form of shares, based on the Preferential Subscription Rights assigned This is the option by default, not subject to tax withholding and taxed when shares are sold.
  • To receive a cash payout.If the shareholder chooses this option, he has two alternatives:
    • To sell his rights to CaixaBank, to be bought back at a fixed rate. This is the equivalent to the payment of a cash dividend. Hence, this option is subject to tax withholding.
    • To sell his rights in the market. The rights will trade on the stock market for a period, during which time they can be bought and sold. The sale thereof would not be subject to tax withholding.

How should I exercise my option in the CaixaBank Scrip Dividend Program?
          

Shareholders with their shares deposited in CaixaBank can make their choice through Línea Abierta (if activated) or through their CaixaBank office in the established dates.

Shareholders whose shares are not deposited in CaixaBank must notify their choice to the bank in which the shares are deposited, through the channels provided by the depository entity.

How does CaixaBank give notice of remuneration periods?

Each quarterly remuneration must be approved by the CaixaBank Board of Directors.

After approval, the following steps are taken:

  • Notice to the CNMV of the significant event.
  • Publication of the significant event on the CaixaBank website.
  • SMS notification to reported mobile number of shareholders whose shares are deposited in CaixaBank, or by e-mail to shareholders who have not reported a mobile number.
  • In the profile of  Twitter Accionistas CaixaBank , with the publication of messages on the relevant remuneration dates.
  • Specific article in the weekly report for shareholders during the remuneration period. Subscribe here  to receive the report with timely information on the company.

03.

About tax...

Personal income tax for common territory

How are dividends taxed?

The gross amount of dividends is included in the savings tax base of the tax return for the year they are received.

The tax rates to be applied in the common territory on the taxable savings base are paid in accordance with the following scale for 2016 and 2017:

2016 and 2017:
19% on the first €6,000
21% on tax base of up to €50,000
23% above €50,000


The withholding rate applicable to dividends is 19%.

How are the different options in the CaixaBank Scrip Dividend Program taxed?

Subscription of new shares

This is the default option. Delivery to shareholders of bonus shares does not constitute income for shareholders.

It should be noted that when shares are transferred, the difference between the proceeds from the transmission and the amount paid at purchase is a capital gain or loss. Hence, with regard to future transmissions, the purchase price of received (new) shares, and of the shares from which they derive (old) will be the result of dividing the total cost of the old shares by the number of both old and bonus shares.

The age of the bonus shares (new shares) shall be that of the shares from which they derive (old).

Selling allotment rights in the market

During the 2016 financial year, the amount obtained from the sale of allotment rights will reduce the purchase value of the originating shares (old shares). Nevertheless, if the amount should exceed the purchase price of the (old) shares, the difference will be considered a capital gain in the tax period in which the transfer of rights occurs. This cash payout is not subject to tax withholding.

From 2017, the amount obtained from the sale of subscription rights on the market must be included as capital gains on the taxable savings base in the tax return corresponding to the financial year in which it is received. This capital gains is subject to a tax witholding rate of 19% to be imposed by the depository or, in its absense, the financial intermediary that was involved in the transmission.



Sale of allotment rights to CaixaBank

This option is equivalent to receiving the dividend in the form of a cash payout; therefore it is subject to tax withholding upon receipt. The gross amount received must be included as a capital return in the savings tax base in the income tax return of the year in which it is received.


Note: This guide is applicable to common tax territory and, accordingly, does not apply to persons subject to a special tax scheme.

04.

Shareholder information...

How can I stay up to date with CaixaBank?

CaixaBank provides shareholders with the following information resources:

  • CaixaBank Weekly report: with information on the economy, the weekly share price performance and other corporate information of interest.
  • CaixaBank Shareholders' Newsletter: with the monthly performance of share price and financial markets, the bank's corporate information  and the latest news about advantages and initiatives for shareholders.
  • CaixaBank Shareholders' Magazine: quarterly publication containing information on CaixaBank's results, shareholder remuneration, initiatives aimed at shareholders and articles on the “la Caixa” group.
  • The Shareholder Handbook: it contains information on the activity of CaixaBank, its strategy, governing bodies, main results, the company's dividend policy and a general section that explains what it means to be a shareholder.
  • SMS and e-mail alerts on matters of interest: shareholder remuneration, Annual General Meeting, etc

Shareholders with shares deposited in the bank and with e-mail and mobile telephone number reported receive the CaixaBank Shareholder newsletter and the corporate alerts by e-mail and by SMS. You can only receive the weekly reports by subscription. The CaixaBank Shareholders' magazine is forwarded in printed copy to shareholders with at least 1,000 CaixaBank shares deposited in the bank.

If you do not receive any of the services mentioned, you can subscribe to those which are of interest to you through the Shareholder information service.

Where should I give notice of a change in my personal data?

CaixaBank shareholders and customers

The data used to send information to shareholders are provided as a customer of CaixaBank through the Línea Abierta service or the office network. To fully or partially modify this information, shareholders must use the same channels (Línea Abierta or CaixaBank offices) to ensure the confidentiality and proper processing of information in accordance with the Spanish Data Protection Act.

CaixaBank non-customer shareholders

In communication by post, the data used by the bank to send information to shareholders are provided to CaixaBank by the entity in which the shareholders has the shares deposited. To fully or partially modify this information, shareholders must contact their depository entity. To receive information by e-mail or SMS, it is necessary to subscribe through the Shareholder information service.

How can shareholders contact CaixaBank?

CaixaBank provides shareholders with the following channels:

Contact form
Telephone: 902 11 05 82

Shareholders can submit queries regarding the institution, the share price, shareholder remuneration, initiatives aimed at shareholders and any other issue of interest.

The entity also has a Shareholder Office in Barcelona, and the Shareholder Office Roadshow, where shareholders can receive personalized attention by the Investor Relations team.

To set up an appointment, shareholders can call 902 11 05 82 or use the following form.

05.

Benefits for CaixaBank shareholders

What benefits do CaixaBank shareholders have?

CaixaBank provides exclusive advantages and benefits for its shareholders in thanks for the trust placed in the bank:

Financial advantages:

  • Exemption from bank fees in the purchase and custody of CaixaBank shares deposited in CaixaBank.
  • CaixaBank Shareholder card with no maintenance fee and discounts. To apply for the card, you must hold at least 1,000 CaixaBank shares.
  • CaixaBank New Investment Account. Totally free account earning 7.50% APR for making quarterly contributions of up to €1,000 and to accrue dividends on CaixaBank shares for the sole purpose of purchasing new CaixaBank shares.
  • 15% discount on SegurCaixa Auto car insurance.  May be contracted in any office of “la Caixa” or through Línea Abierta. The discount is automatically applied to the price of the insurance premium.

Information on company:

  • Free reports on share price performance, the company and markets by e-mail.
  • SMS alerts on significant company events: General Shareholders' Meeting, shareholder remuneration, etc.
  • CaixaBank Shareholders' Newsletter, a monthly digital publication which is sent by e-mail with the aim of informing shareholders of the share price performance and financial markets and to communicate the latest most significant news on a corporate level.
  • CaixaBank Shareholders Magazine, a quarterly publication for shareholders.

Training and cultural events:

  • Interactive training through the CaixaBank corporate website,  with educational materials such as introductory courses on the stock market, reference manuals, monographic pages and links of interest.
  • On-site courses on financial markets and the economy held in the major Spanish cities. You must hold at least 1,000 CaixaBank shares to attend courses.
  • Cultural events and activities organised in the various CaixaForum around the country.  

Discounts, exclusive offers and competitions:

  • 6% discount in the purchase or rental of Servihabitat properties for CaixaBank shareholders with at least 1,000 shares deposited in CaixaBank.
  • Exclusive leisure and travel offers with discounts.
  • Regular competitions with attractive prizes.

You can find all information available in the section Advantages for Shareholders, within the Shareholder Services Area of the corporate website.

06.

About the Annual General Meeting...

For information on Annual General Meating, please consult the Annual General Meeting section.

Note: the answers given to the questions are for guideline purposes, without affecting the strictly applicable nature of the regulation in force (Company statutes and Law of Limited Companies).