Socially Responsible Banking Plan
We have an Action Plan comprising 5 areas of action:
- Integrity, transparency and diversity, to strengthen our socially responsible activities.
- Governance, to uphold best practices in corporate governance.
- Environment, to support the fight against climate change and the sustainability of the planet.
- Financial inclusion, to help ensure people's financial well-being.
- Social action and voluntary work, to respond to the social challenges of our environment.
This action plan is complemented with a Dissemination Plan to promote all our activities among our customers, employees and shareholders with transparency and integrity, as well as with a Dialogue Plan, which allows us to identify new needs in society and thus to generate new initiatives.
The Socially Responsible Banking Plan is aligned with our Strategic Plan 19-21.