We are a socially responsible bank, with a business model based on sustainable profit and a management approach based on our core values: quality, trust and social commitment.
We are and we want to continue to be a socially-engaged bank that is at the service of people, always seeking a positive impact from our activities.
Social responsibility and commitment are in our DNA. We have been dedicated from the beginning to the social and economic development of our territories and the well-being of people.
We are a benchmark in responsible management. We endeavour to offer the best customer experience with transparency, integrity, and best governance and management practices.
We are a bank with social vocation, encouraging saving and financial planning, financial inclusion and education, as well as undertaking activities and projects that contribute to social progress.
We have an Action Plan comprising 5 areas of action:
This action plan is complemented with a Dissemination Plan to promote all our activities among our customers, employees and shareholders with transparency and integrity, as well as with a Dialogue Plan, which allows us to identify new needs in society and thus to generate new initiatives.
The Socially Responsible Banking Plan is aligned with our Strategic Plan 19-21.
Social projects and volunteering
Integrity, transparency and diversity
Governance
Environment
Financial inclusion
Costumers and society
Employees
Analysts and investors
Peers, Think Tanks, Influencers and Referents
Society and others groups
The plan complies with ESG (Environmental • Social • Governance) criteria
| Priorities 2019 - 2021 | |||
| Integrity, Transparency and Diversity |
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| Governance |
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| Environment |
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| Financial inclusion |
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| Social welfare and volunteer projects |
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| Indicator | 2018 | 2019 | 2020 | Objective 2021 |
|---|---|---|---|---|
| % employees with variable remuneration linked to quality of service | 99.2% | 99.2% | 99.2% | - |
| % of responsible policies (1) revised every 18 months | 100% | 100% | 75% | 100% |
| % of women in managerial positions (2) | 39.9% | 41.3% | 41.6% | 43% |
(1) CSR Policy, Human Rights Policy, Defense Policy and Environmental Management Policy.
(2) Management positions from large branch management position.
| Indicator | 2018 | 2019 | 2020 | Objective 2021 |
|---|---|---|---|---|
| % reduction in energy consumption (r/2015) | 9% | 13% | 18.8% | 15% |
| % reduction in CO2 emissions (r/2015) | 38% | 50% | 63% | 34% |
| % contratacting with environmental criteria/total with significant environmental impact | - | 50% | 75% | 100% |
| Indicator | 2018 | 2019 | 2020 | Objective 2021 |
|---|---|---|---|---|
| New MicroBank credits awarded (MM €) | 773 | 725 | 1,625 | 2,181 (accumulated 19-21) |
| Population in small municipalities (< 5k inhabitants) covered by office or agent (%) | 33.8% | 33.5% | 33.1% | 40% |
| Volunteers who have taken part in at least 4 activities in the last 12 months | 2,256 | 2,473 | 1,825 | 3,000 |
Data at the end of 2020
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