{"text_format":"1","workbook":"xlsx","n_sheets":1,"sheets":["Principales indicadores EINF"],"not_rendered":{"charts":0,"images":3,"macros":0,"external_links":0,"defined_names":0,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"Principales indicadores EINF","index":0,"n_rows":258,"n_cols":10,"rows_kept":258,"cut":false,"hidden":false,"merged":[[257,0,257,5],[42,0,42,9],[45,0,45,9],[225,0,225,4],[196,0,196,5],[107,0,107,9],[197,0,197,8],[89,0,89,9],[120,0,120,9],[145,0,145,9],[195,0,195,9],[243,0,243,9],[256,0,256,5],[108,0,108,9],[161,0,161,6],[242,0,242,9],[7,0,7,9],[56,0,56,9],[100,0,100,9],[20,0,20,9],[224,0,224,4],[54,0,54,9],[55,0,55,9],[109,0,109,9],[43,0,43,9],[81,0,81,9],[44,0,44,9],[232,0,232,9],[241,0,241,9]]}
[null,null,"Semester 2023",2022,"Semester    2022",2021,"Law 11/2018, on nonfinancial information and diversity","GRI \n(Global Reporting Initiative)","SASB\n(Sustainability Accounting Standard Board)","SDGs                     (Sustainable Development Goals)"]
["Corporate governance"]
["Quorum General Meeting of Shareholders (AGM) (Ordinary)","%","76.6%","76.14%","76.14%","75.4%",null,"102-18; 102-22"]
["Average approval of the points on the agenda of the AGM","%","92.03%","94.78%","94.8%","92.4%",null,"102-18; 102-22"]
["Independent directors","%","60.0%","60.0%","60.0%","60.0%",null,"102-18; 102-22"]
["Women on the Board","%","40.0%","40.0%","40.0%","40.0%",null,"102-18; 102-22;          405-1"]
["Board Members - Average term in position","years",4,5,4,4,null,"102-18; 102-22"]
[]
[]
["Shares and Shareholder structure"]
["Share price at end of period","€/share",3787,3672,3317,2414]
["Percentage stake \"la Caixa\" Foundation","%","32.2%","30.0%","30.0%","30.0%",null,"102-5"]
["Percentage stake FROB 1","%","17.3%","16.1%","16.1%","16.1%",null,"102-5"]
["Percentage stake in Own Shares, Board Members and other shareholders\nwith Board representation","%","0.1%","7.02%","2.5%","0.1%",null,"102-5"]
["Percentage stake Free float - management","%","50.3%","46.9%","51.4%","53.7%",null,"102-5"]
["Free float - Retail","%","28.2%","28.0%","26.9%","28.0%",null,"102-5"]
["Free float - Institutional (National and International)","%","70.3%","70.5%","71.7%","70.3%",null,"102-5"]
["Free float - Employees","%","1.5%","1.5%","1.5%","1.7%",null,"102-5"]
["Shareholders","Units",606.96400000000006,617.80600000000004,635.88300000000004,663.45699999999999,null,"102-5"]
["Shareholder remuneration for the year2","€/share","0.23","0.23","0.15","0.15"]
["1. In accordance with the last notification submitted to the Spanish securities market regulator (CNMV)."]
["2. Dividend charged to the previous year."]
[]
["Commercial positioning"]
["Customers ","m","20.1","20.2","20.4","20.7","ü","102-6"]
["Customers Spain","m","18.2","18.3","18.5","18.9","ü","102-6"]
["Customers Portugal","m","1.9","1.9","1.8","1.9","ü","102-6"]
["Market shares in Spain"]
["Loans to households and businesses1","%","23.9%","24.0%","24.1%","24.2%",null,"102-6"]
["Loans to business1","%","23.9%","23.9%","23.9%","23.7%",null,"102-6",null,8]
["Mortgage Credit1","%","25.3%","25.6%","25.4%","25.9%",null,"102-6"]
["Household and business deposits1","%","25.0%","24.8%","25.1%","25.2%",null,"102-6"]
["Pension plans2,3","%","33.8%","33.8%","34.0%","33.9%",null,"102-6"]
["Investment funds1","%","24.3%","24.5%","24.8%","24.5%",null,"102-6"]
["Life-risk insurance3","%","26.0%","23.2%","24.1%","23.3%",null,"102-6"]
["Health insurance3","%","28.5%","28.9%","28.9%","28.9%",null,"102-6"]
["Card turnover1","%","31.3%","31.4%","31.8%","32.7%",null,"102-6"]
["POS invoicing1","%","31.2%","31.5%","35.8%","36.7%",null,"102-6"]
["Direct debit of pensions1","%","34.2%","34.2%","34.3%","33.7%",null,"102-6"]
["Direct deposit of salaries1","%","36.4%","37.1%","37.1%","37.6%",null,"102-6"]
["Savings insurance2,3","%","35.3%","35.5%","35.0%","34.7%",null,"102-6"]
["Long-term savings2,3,4","%","29.5% ","29.5%","29.6%","29.5%",null,"102-6"]
["1. Data as of May 2023."]
["2. It includes the contribution of the integration of Sa Nostra Vida in the fourth quarter of 2022 and Semester 2023."]
["3. Data as of March 2023."]
["4. Combined share of investment funds, pension plans and savings insurance. Savings insurance data for the sector, estimated from the total return on life insurance."]
["Market share in Portugal"]
["Loans to households and businesses1","%","11.6%","11.5%","11.3%","11.1%",null,"102-6"]
["Loans to business1","%","11.0%","11.0%","n.d.","10.6%",null,"102-6"]
["Mortgage Credit1","%","14.2%","13.8%","13.5%","13.2%",null,"102-6"]
["Household and business deposits1","%","10.7%","10.9%","10.8%","10.9%",null,"102-6"]
["Direct deposit of salaries2","%","10.1%","10.0%","9.7%","9.7%",null,"102-6"]
["Investment funds (including PPRs)1","%","11.5%","11.6%","11.0%","10.5%",null,"102-6"]
["Savings insurance (including PPRs)3","%","18.7%","18.2%","12.5%","18.5%",null,"102-6"]
["1. Data as at May 2023."]
["2. Data as of March 2023."]
["3. Data as of April 2023."]
[]
["Local accesible banking"]
["Network in Spain"]
["Branches","Units",3.911,4.0810000000000004,4.202,4.9660000000000002,"ü","102-6"]
["Retail branches","Units",3.649,3.8180000000000001,3.9340000000000002,4.6150000000000002,null,"102-6"]
["of which Stores","Units",745,705,654,608,null,"102-6"]
["of which Stores Business","Units",68,67,92,84,null,"102-6"]
["of which all in one","Units",6,5,5,4,null,"102-6"]
["Private Banking Centres","Units",88,88,88,127,null,"102-6"]
["Business Centres","Units",159,160,164,208,null,"102-6"]
["Institutional Banking Centres","Units",14,14,15,15,null,"102-6"]
["Corporate Banking Centres","Units",1,1,1,1,null,"102-6"]
["International points of presence","Units",27,27,27,27,null,"102-6"]
["Spanish towns with >5,000 inhabitants where CaixaBank has a presence","%",0.99,0.99,0.99,0.99,"ü",null,null,"1; 11"]
["Spanish towns with >10,000 inhabitants where CaixaBank has a presence","%",1,1,1,1,"ü",null,null,"1; 11"]
["Number of towns in which it is the only financial institution present","Units",483,471,472,420,"ü",null,null,"1; 11"]
["Spanish towns where CaixaBank is present","Units",2.2330000000000001,2.2330000000000001,2.234,2.234,"ü",null,null,"1; 11"]
["Citizens with a branch in their municipality","%",0.91800000000000004,0.91800000000000004,0.92,0.92,"ü",null,null,"1; 11"]
["Number Mobile Branches (ofibuses)","Units",17,17,17,14]
["Number of towns covered by Mobile Branches (ofibuses)","Units",636,626,579,426]
["Accessible branches","%",0.88,0.88,0.99,0.86,null,null,null,"1; 11"]
["Branches where barriers have been removed (Spain)","Units",21,48,15,16,null,null,null,"1; 11"]
["ATMs","Units",11.412000000000001,11.608000000000001,11.718999999999999,13.007999999999999,"ü","102-6"]
["Accessible ATMs","%",1,1,1,1,"ü",null,null,"1; 11"]
["1. The data for Semester 2022 and 2021 included the Business Store Centers of micro-enterprises."]
["Network in Portugal"]
["Portugal branches","Units",317,324,339,348,"ü","102-6"]
["Retail branches","Units",272,278,291,297,null,"102-6"]
["Premier/Private Centres","Units",16,17,19,22,null,"102-6"]
["Business Centres","Units",29,29,29,29,null,"102-6"]
["Branches where barriers have been removed (Portugal)1","Units",4,14,"n.d.","n.d.",null,null,null,"1; 11"]
["ATMs- Portugal","Units",1.2789999999999999,1.339,1.3759999999999999,1.4179999999999999,"ü","102-6"]
["1. Given for 6 months in Semester 2023, while 12 months in 2022."]
[]
["Innovation, multi-channel communication and digitalisation"]
["CaixaBank Spain"]
["Digital clients (Now Customers)","m","11.4","11.2","11.1","10.5",null,null,null,9]
["Mobile customers only","m","7.6","7.2","n.d.","n.d.",null,null,null,9]
["Mobile customers (w/ digital customers)","%",0.66710000000000003,0.65,"n.d.","n.d.",null,null,null,9]
["inTouch customers","m","3.4","3.4","3.3","2.4",null,null,null,9]
["Imagin customers","m","3.1","3.0","3.2","2.7",null,null,null,9]
["BPI"]
["Digital customers (BPI Net)","m","0.9","0.9","0.8","0.8",null,null,null,9]
[]
["Customer experience and quality"]
["CaixaBank Spain"]
["Customers Linked","%","71.0%","70.4%","69.4%","n.d."]
["IE Corporations","Units","92.8","91.6","n.d.","n.d."]
["NPS Branch1","Units","77.6","64.0","63.0","54.2"]
["CTL improves NPS2,3","Units","6.0","4.1","4.2","n.d."]
["1. Previously the Office NPS figure was Retail NPS + Private NPS. As of January 2023, it is the recommendation level of a B. Retail, B. Private, B. Business and Micro-enterprise customer."]
["2. Given in relation to the Retail Banking NPS."]
["3. Percentage points of NPS improvement by Close the Loop alert management."]
[]
["Cybersecurity, efficiency and IT infrastructure"]
["Investment in information security","€m","+65","+60","n.d.","+50",null,null,null,9]
["People in the Security & Governance team","Units",86,83,"n.d.",55,null,null,null,9]
["Phishing simulations per employee/year1","Units",6,12,"n.d.",12,null,null,null,9]
["0-clickers in phishing campaigns","%","75.0%","59.0%","n.d.","33.0%",null,null,null,9]
["Employees trained in Cybersecurity","%","99.0%","98.9%","n.d.","99.0%",null,null,null,9]
["Number of leaks of information","Units",0,0,0,0,null,null,null,9]
["Number of leaks of personally identifiable information","Units",0,0,0,0,null,null,null,9]
["Number of customers affected by leaks of personally identifiable information","Units",0,0,0,0,null,null,null,9]
["1. Given for 6 months in Semester 2023, while 12 months in 2022."]
[]
["People working in CaixaBank"]
["CaixaBank Group employees","Units",44.683,44.625,45.021999999999998,49.762,"ü","102-7"]
["CaixaBank, S.A.","Units",36.048000000000002,36.088999999999999,36.421999999999997,41.601999999999997,null,"102-7"]
["BPI","Units",4.3780000000000001,4.3869999999999996,4.4610000000000003,4.4619999999999997,null,"102-7"]
["Companies of the Group","Units",4.2569999999999997,4.149,4.1390000000000002,3.698,null,"102-7"]
["Average age","years","46.1","45.8","45.5","46.0","ü","102-7"]
["Average length of service","years","18.3","17.9","17.7","18.4",null,"102-7"]
["Number of employees with disabilities","Units",596,578,578,588,"ü","102-7; 405-1"]
["Employees with permanent or indefinite full-time contracts","%","99.6%","99.5%","99.8%","99.8%","ü","102-7"]
["Women","%","56.5%","56.5%","56.5%","55.5%","ü","102-7; 405-1",null,5]
["Women in management positions from deputy managers of large branches\nand up (A or B)1","%","42.7%","41.8%","41.3%","41.3%",null,"102-7; 405-1",null,5]
["Training hours","hours","1,191,771","3,178,202","1,269,276","3,943,021","ü","102-7; 404-1"]
["Online training","%","97.6%","96.4%","96.6%","98.2%","ü","102-7; 404-1"]
["Employees certified in MiFiD II1","Units",29.413,33.512,29.074000000000002,32.088000000000001,null,"102-7; 404-1; 404-2"]
["Employees with certification in Real Estate Credit Law1","Units",29.08,28.792000000000002,28.562000000000001,30.664000000000001,null,"102-7; 404-1; 404-2"]
["Employees with certification in the IDD (Insurance Distribution Directive)1","Units",30.457000000000001,30.44,30.832999999999998,33.259,null,"102-7; 404-1; 404-2"]
["Employees covered by a collective agreement","%",1,1,1,1,"ü","102-7; 102-30"]
["1. CaixaBank, S.A"]
[]
["Responsible and Ethical Behaviour"]
["Enquiries and complaints channel - Complaints2","Units",25,27,12,33,"ü","102-27; 412-1",null,"12; 16"]
["Enquiries and complaints channel - Enquiries2","Units",241,388,201,417,"ü","102-27; 102-28; 205-1; 412-1; ",null,"12; 16"]
["Reputational Risk Response Service - Enquiries2","Units",151,235,131,293,null,"412-1",null,"12; 16"]
["2. Given for 6 months in Semester 2023, while 12 months in 2022."]
[]
["Financial inclusion"]
["CaixaBank issued social bonds","€m",1,1,1,1,"ü","203-1; 413-1",null,"1; 8"]
["Micro-loans and other loans with social impact granted1","€m",{"$f":"C151+C152+C153","v":634.40000000000009},1.016,570,953,"ü","203-1; 413-1","ü"]
["Families","€m",376.49,636.49345500000004,351,547,"ü","203-1; 413-1","ü","1; 10"]
["Businesses","€m",126.79,171.14222100000001,96.340191750000002,196,"ü","203-1; 413-1","ü",8]
["Other loans with social impact","€m",131.12,208.18179499999999,122.40157132,210,"ü","203-1; 413-1","ü","3; 4; 9"]
["Accumulated non-payment of matured loans","%","6.24%","6.18%","n.d.","6.07%",null,null,"ü"]
["Micro-loans and other loans with social impact granted1","Units",62463,100323,55770,107222,"ü","203-1; 413-1",null,"1; 3; 4; 8; 9; 10"]
["New businesses created thanks to support for entrepreneurs1","Units",4.0599999999999996,5.8760000000000003,"n.d.",6.6719999999999997,"ü","203-1; 413-1",null,"1; 3; 4; 8; 9; 10"]
["Jobs created thanks to support for entrepreneurs1","Units",12.097,17.454999999999998,"n.d.",17.007000000000001,"ü","203-1; 413-1",null,"1; 3; 4; 8; 9; 10"]
["Banking products for vulnerable groups (Social Accounts + Insertion\nAccounts)2","Units",341.87099999999998,324.685,302.91500000000002,211.43199999999999,"ü","413-1","ü","1; 8; 10"]
["No, of specialised advisers exclusively dedicated to senior citizens","Units",1.6439999999999999,1.2330000000000001,982,"n.a."]
["No, of face-to-face training sessions for senior citizens (current year)1","Units",2.149,3,114,"n.a."]
["NPS Senior Clients","Units","71.7","64.1","n.a.","n.a."]
["1. Detail for 6 months in half-yearly 2023, whereas 12 months in 2022.\n2. In half-yearly 2023 makes reference to client' number and includes basic fee-paying accounts for vulnerable people. The rest of comparable ones makes reference to number of contracts."]
[]
["Sustainable Business1"]
["Sustainable Business Spain"]
["Mobilising sustainable finance (accumulated 2022-2024)","€m",39.686999999999998,23.582999999999998,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Mobilising sustainable finance (not accumulated)","€m",16.103999999999999,23.582999999999998,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Sustainable financing","€m",14.71,20.632999999999999,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["of which: according to type"]
["Green","€m",5.36,8.0739999999999998,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Renewable energy","€m",3.2589999999999999,3.0649999999999999,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Real Estate","€m",1.31,3.532,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Infrastructure","€m",430,311,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Transport","€m",200,310,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Circular Economy","€m",101,"n.d.","n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Other","€m",60,856,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Social","€m",1.5860000000000001,1.016,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Sustainability linked","€m",7.7640000000000002,11.542999999999999,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["of which: according to category"]
["Retail","€m",858,1.645,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Corporations2","€m",1.996,2.85,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["CIB&IB","€m",1.1856,16.138000000000002,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Sustainable intermediation","€m",1.3939999999999999,2.95,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["of which: participation in the placement of sustainable bonds (excluding own issues)","€m",1.333,1.1339999999999999,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["of which: increase in managed sustainable assets","€m",61,1.8160000000000001,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Sustainable Business Portugal"]
["Mobilising sustainable finance","€m",299,2.1850000000000001,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Sustainable financing","€m",335.8,785,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["of which:"]
["Promotions with energy rating A or B","€m",148.9,361,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["\nBond operations","€m",160,"n.d.","n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["IFRUF line","€m",5.5,69,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["ESG Business Facility","€m",15.9,22,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Other","€m",5.5,{"$f":"8+325","v":333},"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["Sustainable intermediation3","€m","(37)",1.4,"n.d.","n.d.",null,"201-2; 413-1",null,"7; 12; 13"]
["1. Given for 6 months in Semester 2023, while 12 months in 2022."]
["2. Promotional activity contributes €502m."]
["3. Does not include participation in sustainable bonds (unlike the amount contemplated for business in Spain). 2023 is included."]
[]
["Responsible Investment"]
["Assets under management with a rating articles 8 and 9 according to SFDR\n(Spain) - (VC+CAM)","€m",47.063000000000002,47.604999999999997,46.625,48.704000000000001,null,"102-2; 102-6"]
["Assets under management with a rating articles 8 and 9 according to SFDR\n(Portugal) - (VC+CAM)","€m",5.3570000000000002,4.8470000000000004,4.8899999999999997,2.5219999999999998,null,"413-1",null,12]
["VidaCaixa"]
["Customer-managed resources1","€m",112.429,107.47799999999999,106.142,106.032,null,"102-2; 102-6"]
["Investments which take ESG criteria into account","%",1,1,1,1,null,"413-1",null,12]
["Distribution of assets of products under SFDR (Pension plans in Spain)"]
["Heritage of products classified under article 6","€m/%","22,974 / 52.6%","21,843 / 51.4%","23,507 / 54.1%","24,770 / 52.8%",null,"413-1",null,12]
["Heritage of products with sustainability rating (article 8)","€m/%","19,356 / 44.3%","19,108 / 45.0%","18,222 / 42.0%","21,970 / 46.8%",null,"413-1",null,12]
["Heritage of products with sustainability rating (article 9)","€m/%","1,331 / 3.0%","1,507 / 3.5%","1,691 / 3.9%","195 / 0.4%",null,"413-1",null,12]
["Distribution of assets of products under SFDR (Pension plans in Portugal)"]
["Heritage of products classified under article 6","€m/%","3,932 / 54.4 %","3,549 / 56.1 %","n.d.","n.d.",null,"413-1",null,12]
["Heritage of products with sustainability rating (article 8)","€m/%","3,300 / 45.6 %","2,777 / 43.9 %","n.d.","n.d.",null,"413-1",null,12]
["Heritage of products with sustainability rating (article 9)","€m/%","0 / 0.0 %","0 / 0.0 %","n.d.","n.d.",null,"413-1",null,12]
["CaixaBank Asset Management"]
["Assets under management","€m",87.204999999999998,81.53,80.444999999999993,84.507000000000005,null,"102-6"]
["Investments which take ESG criteria into account","%",1,1,1,1,null,"413-1",null,12]
["Distribution of assets of products actively marketed under SFDR - Spain"]
["Heritage of products classified under article 6","€m/%","53,742 / 67.1%","48,146 / 64.1%","46,902 / 63.7%","50,360 / 65.5%",null,"413-1",null,12]
["Heritage of products with sustainability rating (article 8)","€m/%","24,347/30.4%","24,495/32.6%","23,850/32.4%","23,325 / 30.3%",null,"413-1",null,12]
["Heritage of products with sustainability rating (article 9)","€m/%","2,029/ 2.5%","2,495 / 3.3%","2,863 / 3.9%","3,214  / 4.2%",null,"413-1",null,12]
["Distribution of assets of products actively marketed under SFDR - Portugal"]
["Heritage of products classified under article 6","€m/%","1,513 / 42.4%","1,467 / 41.5%","1,420 / 39.5%","1,514 / 37.5%",null,"413-1",null,12]
["Heritage of products with sustainability rating (article 8)","€m/%","1,957 / 54.8%","1,994 / 56.4%","2,154/59.9%","2,522 / 62.5%",null,"413-1",null,12]
["Heritage of products with sustainability rating (article 9)","€m/%","100 / 2.8%","76 / 2.1%","24 / 0.7%","0 / 0%",null,"413-1",null,12]
["1. Includes the life and pension plan business of VidaCaixa, S.A. and Sa Nostra Vida, S.A."]
[" "]
["Access to housing"]
["Payment in kind current year","Units",200,419,192,843,"ü","203-1",null,"1; 10; 11"]
["Homes in social rent programme - Spain1","Units",10.446,11.105,12.103,13.234999999999999,"ü","203-1",null,"1; 10; 11"]
["Properties with subsidy","Units",3.2909999999999999,3.36,3.9849999999999999,4.16,"ü","203-1",null,"1; 10; 11"]
["Properties without subsidy","Units",6.6619999999999999,7.1609999999999996,7.3419999999999996,7.9960000000000004,"ü","203-1",null,"1; 10; 11"]
["Centralised social rental programme - \"la Caixa\" Foundation","Units",493,584,776,1.079,"ü","203-1",null,"1; 10; 11"]
["1. Given for 6 months in Semester 2023, while 12 months in 2022."]
[]
["Suppliers2"]
["Number of Active suppliers3","Units",1.857,3.323,"n.d.",3.39,null,"102-6"]
["Average payment period to suppliers","days","13.8","16.8","n.d.","22.1","ü","102-6"]
["Volume of local supplier management - Spain","%",0.92,0.92600000000000005,"n.d.",0.97,"ü","102-6; 204-1"]
["Volume awarded to CEE (Special employment centres)1","€m",3,"7.0","3.2","7.3","ü","102-6"]
["Supplier audits carried out during the year","Units",10,30,"n.d.",30,"ü","102-6; 308-1"]
["Suppliers certified in social and environmental management1","Units",812,249,"n.d.","n.d.","ü","102-6; 308-1; 414-1"]
["1. Given for 6 months in Semester 2023, while 12 months in 2022."]
["2. Applicable to the companies of the Group with which it shares a corporate Purchasing model. It includes suppliers whose turnover in 2023 is greater than €30,000. Creditors, official bodies, communities have been excluded."]
["3. An active supplier is defined as one that fulfills any of the following: an active contract with Ariba with an agreement date in the last 3 years; has invoiced in the current or previous year or participated in any negotiation in the last 12 months. In 2023, the active supplier criterion has been strengthened, removing from the definition suppliers related to agreements and collaborations, among others."]
[]
["Social action"]
["Social Action with the \"la Caixa\" Foundation - Funds aimed at social entities\nthat have been channelled through the branch network","€m","25.0","25.0","25.0","40.0","ü","413-1",null,"1;2;10"]
["Social Action with the \"la Caixa\" Foundation - Number of activities","Units",2.2370000000000001,5.6239999999999997,1.609,7.6070000000000002,"ü","413-1",null,"1;2;10"]
["Social Action with the \"la Caixa\" Foundation - Beneficiary entities","Units",2.1669999999999998,5.0410000000000004,1.5580000000000001,6.4269999999999996,"ü","413-1",null,"1;2;10"]
["Social Action - Donation platform","€m","7.5","22.9","12.1",21,"ü","413-1",null,"1;2;10"]
["Volunteers1","Units",20.338999999999999,14,6.2279999999999998,"n.d.","ü","413-1",null,"1;2;10"]
["Active volunteers2","Units",4.5270000000000001,5.2629999999999999,"n.d.",4.9969999999999999,"ü","413-1",null,"1;2;10"]
["CaixaBank Dualiza - Students Benefited (current year)","Units",3.4889999999999999,6.8639999999999999,"n.d.",6.4889999999999999,"ü","413-1",null,"1;2;4;10"]
["CaixaBank Dualiza - Beneficiary Companies (current year)","Units",513,484,"n.d.",459,"ü","413-1",null,"1;2;4;10"]
["CaixaBank Dualiza - Beneficiary teachers (current year)","Units",1.1599999999999999,2.1429999999999998,"n.d.",1.7669999999999999,"ü","413-1",null,"1;2;4;10"]
["CaixaBank Dualiza - Beneficiary Educational Centers (current year)","Units",568,316,"n.d.",595,"ü","413-1",null,"1;2;4;10"]
["1.  It includes the total number of people who have participated in volunteering activities within and outside the scope of the Social Month-Social Week in the last 12 months. The figure eliminates duplication of participating volunteers in both areas. Includes participants in the Social Month of May 2023 and the Social Week of October 2022."]
["2. It does not include volunteers of the social month or the social week."]