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[null,null,2023,2022,2021,"Llei 11/2018, d’informació no financera i diversitat","GRI \n(Global Reporting Initiative)","SASB\n(Sustainability Accounting Standard Board)","ODS\n (Objectius de Desenvolupament Sostenible)"]
["Materialitat"]
["Temes materials (rellevància alta i mitjana)","u.",22,20,26,"ü","2-29; 3-1; 3-2 "]
["Consultes efectives realitzades","u.",2624,3289,2959,null,"2-29; 3-1; 3-2 "]
["Clients","u.",1004,717,800,null,"2-29; 3-1; 3-2 "]
["Empleats","u.",550,1165,1314,null,"2-29; 3-1; 3-2 "]
["No clients","u.",504,"n.d.","n.d.",null,"2-29; 3-1; 3-2 "]
["Accionistes minoristes","u.",341,1197,800,null,"2-29; 3-1; 3-2 "]
["Proveïdors","u.",138,157,"n.d.",null,"2-29; 3-1; 3-2 "]
["Directius del Grup","u.",35,38,"n.d.",null,"2-29; 3-1; 3-2 "]
["Experts i analistes","u.",18,15,45,null,"2-29; 3-1; 3-2 "]
["Representants BPI","u.",18,"n.d.","n.d.",null,"2-29; 3-1; 3-2 "]
["Societat i mitjans BPI","u.",16,"n.d.","n.d.",null,"2-29; 3-1; 3-2 "]
[]
["Govern corporatiu"]
["Recomanacions de Bon Govern (CNMV) - Compliment íntegre","u.",59,59,57,null,"2-29"]
["Recomanacions de Bon Govern (CNMV) - Compliment parcial","u.",4,4,5,null,"2-29"]
["Recomanacions de Bon govern (CNMV) - No es compleixen","u.",0,0,1,null,"2-29"]
["Quòrum Junta General d'Accionistes (JGA) (Ordinària)","%",0.76559999999999995,0.76139999999999997,0.754,null,"2-29"]
["Aprovació mitjana dels punts de l'ordre del dia de la JGA","%",0.92030000000000001,0.94779999999999998,0.92400000000000004,null,"2-29"]
["Consellers Independents","%",0.6,0.6,0.6,null,"2-29"]
["Dones al consell","%",0.4,0.4,0.4,null,"2-29; 405-1"]
["Assistència mitjana a les sessions del Consell ","%",0.98560000000000003,0.97619999999999996,0.98099999999999998,null,"2-29"]
["Consellers - Termini mitjà d'acompliment en el càrrec","anys",5.2,5,4,null,"2-29"]
["Consellers independents - Termini mitjà d'acompliment en el càrrec","anys",5.0999999999999996,5.4,4.4000000000000004,null,"2-29"]
["Remuneració mitjana dels Consellers - Homes1","milers €",188,173,143,"ü","405-2"]
["Remuneració mitjana dels Consellers - Dones1","milers €",205,197,143,"ü","405-2"]
["1.  No inclou la remuneració derivada de càrrecs diferents dels propis de representació del Consell d'Administració de Caixabank, S.A."]
[]
["Acció i estructura accionarial"]
["Cotització acció a tancament període","€/ac",3.726,3.6720000000000002,2.4140000000000001]
["Capitalització borsària","M€",27450,27520,19441]
["Percentatge participació Fundació \"la Caixa\" ","%",0.31919999999999998,0.3,0.30009999999999998]
["Percentatge participació FROB","%",0.17319999999999999,0.161,0.161]
["Percentatge participació Autocartera, Consellers i altres accionistes amb representació al Consell","%",1.83E-2,7.0199999999999999E-2,1E-3]
["Percentatge participació Free float de gestió","%",0.48930000000000001,0.46800000000000003,0.53700000000000003]
["Free float - Minoristes","%",0.28100000000000003,0.28100000000000003,0.28000000000000003]
["Free float - Institucionals (Nacionals i Internacionals)","%",0.70499999999999996,0.70499999999999996,0.70299999999999996]
["Free float - Empleats","%",1.4E-2,1.4999999999999999E-2,1.7000000000000001E-2]
["Accionistes","u.",590313,617806,663457]
["Remuneració accionista de l'exercici1","€/ac",0.39190000000000003,0.23,0.15]
["1. Dividend amb càrrec a l'any anterior. "]
[]
["Posicionament comercial"]
["Clients ","M",20.100000000000001,20.2,20.7,"ü","2-6",null,8]
["Clients Espanya","M",18.2,18.3,18.899999999999999,"ü","2-6",null,8]
["Clients Portugal","M",1.9,1.9,1.9,"ü","2-6",null,8]
["Quotes de mercat a Espanya"]
["Penetració de clients particulars ","%",0.41,0.41899999999999998,0.43,null,"2-6",null,8]
["Penetració de clients particulars com a 1ª entitat","%",0.3,0.315,0.32,null,"2-6",null,8]
["Penetració autònoms espanyols","%",0.44,0.41599999999999998,0.443,null,"2-6",null,8]
["Penetració comerços (facturació <1 M€)","%",0.313,0.315,0.32300000000000001,null,"2-6",null,8]
["Crèdits a llars i empreses","%",0.23480000000000001,0.23980000000000001,0.24199999999999999,null,"2-6",null,8]
["Crèdits a empreses","%",0.2346,0.2379,0.23699999999999999,null,"2-6",null,8]
["Crèdit finalitat vivenda","%",0.24829999999999999,0.25569999999999998,0.25900000000000001,null,"2-6",null,"8; 10"]
["Dipòsits a llars i empreses","%",0.247,0.24740000000000001,0.252,null,"2-6",null,8]
["Planes de pensiones","%",0.34,0.33950000000000002,0.33900000000000002,null,"2-6",null,8]
["Fons d'inversió","%",0.23619999999999999,0.24540000000000001,0.245,null,"2-6",null,"8; 12"]
["Assegurances de vida-risc","%",0.26,0.23169999999999999,0.23300000000000001,null,"2-6",null,8]
["Assegurances de salut1","%",0.30590000000000001,0.28899999999999998,0.28899999999999998,null,"2-6",null,3]
["Facturació targetes","%",0.31109999999999999,0.31419999999999998,0.32700000000000001,null,"2-6",null,"8; 9"]
["Facturació TPV's","%",0.30869999999999997,0.31509999999999999,0.36699999999999999,null,"2-6",null,"8; 9"]
["Domiciliació pensions","%",0.34279999999999999,0.34210000000000002,0.33700000000000002,null,"2-6",null,8]
["Assegurances d'estalvi2","%",0.36499999999999999,0.35499999999999998,0.34699999999999998,null,"2-6",null,8]
["Estalvi a llarg termini2,3","%",0.29299999999999998,0.29709999999999998,0.29499999999999998,null,"2-6",null,8]
["1. Dades a setembre del 2023."]
["2. S'hi inclou la cartera de Sa Nostra Vida a la dada de 2022. Fusionada a 2023 per VidaCaixa."]
["3. Quota combinada de fons d'inversió, plans de pensions i assegurances d'estalvi. Dada d'assegurança d'estalvi del sector, estimada a partir de l'evolució total assegurances de vida."]
["Quotes de mercat a Portugal"]
["Crèdits a llars i empreses","%",0.11700000000000001,0.115,0.111,null,"2-6",null,8]
["Crèdits a empreses","%",0.113,0.11,0.106,null,"2-6",null,8]
["Crèdit Hipoteques","%",0.14399999999999999,0.13800000000000001,0.13200000000000001,null,"2-6",null,"8; 11"]
["Dipòsits a llars i empreses","%",0.105,0.109,0.109,null,"2-6",null,8]
["Domiciliació nòmines","%",0.10299999999999999,0.1,9.7000000000000003E-2,null,"2-6",null,8]
["Fons d'inversió (inclou PPRs)1","%",0.156,0.11600000000000001,0.105,null,"2-6",null,"8; 12"]
["1. Perspectiva gestió d'actius."]
[]
["Banca pròxima i accessible"]
["Xarxa Espanya"]
["Oficines ","u.",3876,4081,4966,"ü","2-6",null,"8; 12"]
["Oficines Retail","u.",3618,3818,4615,"ü","2-6",null,"8; 12"]
["de les quals Store ","u.",912,705,608,"ü","2-6",null,"8; 12"]
["de les quals Store Negocis","u.",67,67,"841","ü","2-6",null,"8; 12"]
["de les quals oficines rurals AgroBank","u.",1150,1152,1175,"ü","2-6",null,"1; 6; 8; 12; 14"]
["de les quals all in one (Espanya)","u.",7,5,4,"ü","2-6",null,"8; 12"]
["Centres Banca Privada","u.",86,88,127,"ü","2-6",null,"8; 12"]
["Centres Empresa ","u.",157,160,208,"ü","2-6",null,"8; 12"]
["Centres Institutional Banking","u.",14,14,15,"ü","2-6",null,"8; 12"]
["Centres Corporate Banking","u.",1,1,1,"ü","2-6",null,"8; 12"]
["Punts de presència internacional","u.",26,27,27,null,"2-6",null,"8; 12"]
["Poblacions espanyoles >5.000 habitants amb presència CaixaBank","%",0.99,0.99,0.99,"ü",null,null,"1; 11"]
["Poblacions espanyoles >10.000 habitants amb presència CaixaBank","%",1,1,1,"ü",null,null,"1; 11"]
["Nombre de poblacions on és l'única entitat present","u.",483,471,420,"ü",null,null,"1; 11"]
["Poblacions espanyoles en què CaixaBank és present","u.",2233,2233,2234,"ü",null,null,"1; 11"]
["Ciutadans que disposen d'una oficina al seu municipi","%",0.92,0.91800000000000004,0.91800000000000004,"ü",null,null,"1; 11"]
["Nombre d'Oficines Mòbils (ofibusos)","u.",19,17,14,null,null,null,"1; 8; 11"]
["Nombre de poblacions que cobreixen les Oficines Mòbils (ofibusos)2","u.",687,626,426,null,null,null,"1; 8; 11"]
["Oficines accessibles ","%",0.89,0.88,0.86,"ü",null,null,"1; 8; 10; 11"]
["Oficines on s'han eliminat barreres (Espanya)","u.",42,48,16,"ü",null,null,"1; 8; 10; 11"]
["Caixers automàtics","u.",11335,11608,13008,"ü","2-6",null,"1; 8; 9; 10; 11"]
["Caixers accessibles","%",1,1,1,"ü",null,null,"1; 8; 9; 10; 11"]
["1. Incloïen els Centres Store Negocis de microempreses."]
["2. 783 poblacions ateses a gener de 2024."]
["Xarxa Portugal"]
["Oficines Portugal","u.",315,324,348,"ü","2-6"]
["Oficines Retail","u.",271,278,297,"ü","2-6"]
["Centres Premier/Privada","u.",15,17,22,"ü","2-6"]
["Centres empresa","u.",29,29,29,"ü","2-6"]
["Poblacions portugueses >5.000 habitants amb presència","%",0.61,0.61,0.63,"ü",null,null,"1; 11"]
["Oficines on s'han eliminat barreres (Portugal)","u.",13,14,"n.d.","ü",null,null,"1; 11"]
["Caixers automàtics - Portugal","u.",1259,1339,1418,"ü","2-6",null,"1; 8; 9; 10; 11"]
[]
["Innovació, multicanalitat i digitalització "]
["CaixaBank Espanya"]
["Clients digitals (Clients Now)","M",11.5,11.2,10.5,null,null,null,"8; 9"]
["Clients mobile only","M",8,7.2,6.2,null,null,null,"8; 9"]
["Clients mobile (s/ clients digitals)","%",0.7,0.65,0.53800000000000003,null,null,null,"8; 9"]
["Clients que es connecten diàriament (mitjana 6 mesos)","M",4.8,4.5999999999999996,3,null,null,null,"8; 9"]
["Clients inTouch","M",3.3,3.4,2.4,null,null,null,"8; 9"]
["Clients Imagin","M",3.3,3,2.7,null,null,null,"8; 9"]
["Targetes digitals (mòbil o rellotge)","M",4.9000000000000004,4.9000000000000004,3.77,null,null,null,"8; 9"]
["Compres fetes amb el mòbil","M",2.6,1.9,1.1499999999999999,null,null,null,"8; 9"]
["BPI"]
["Clients digitals (BPI Net)","M",0.9,0.85580299999999998,0.77181200000000005,null,null,null,"8; 9"]
["Grup CaixaBank"]
["Facturació targetes","M€",106146,96571.83,64214,null,null,null,"8; 9"]
["Punts de venda (datàfons)","M€",611844,593241,713243,null,null,null,"8; 9"]
[]
["Experiència del client i qualitat"]
["Espanya"]
["Enquestes NPS Real Time enviades","M/mes",2.8,1.7,"n.d"]
["Comentaris rebuts a les enquestes Real Time","M",1.2,"n.d","n.d"]
["IEX Institucions","u.",93.4,92.4,"n.d."]
["IEX Corporacions","u.",92.2,91.6,"n.d."]
["NPS Oficina1","u.",78,64,54.2]
["NPS Oficina Retail","u.",73.7,60.7,"n.d."]
["NPS Oficina Empreses","u.",86.7,"n.d.","n.d."]
["NPS Oficina Banca Privada","u.",93.4,88.3,"n.d."]
["CTL Gestió","%",80.599999999999994,72.900000000000006,"n.d."]
["CTL millora NPS2","p.p",5.2,4.0999999999999996,"n.d."]
["BPI"]
["IE Particulars","u.",88.9,90.6,91.4]
["IE Premier","u.",86.6,87.1,88.6]
["IE Empreses","u.",85.5,84.8,85.6]
["1. L'NPS mesura la recomanació del client de CaixaBank a una escala de 0 a 10. L'índex és el resultat de la diferència entre % clients Promotors (valoracions 9-10) i clients Detractors (valoracions 0-6)."]
["2. Punts percentuals de millora del NPS per Gestió d'alertes Close the Loop."]
[]
["Ciberseguretat, eficiència i infraestructura IT"]
["Inversió en seguretat de la informació","M€","> 60","> 60","> 50",null,null,null,"8; 9"]
["Persones a l'equip de Security & Governance","u.","> 80","> 80","> 50",null,null,null,"8; 9"]
["Simulacres de phishing per empleat/any","u.",12,12,12,null,null,null,"8; 9"]
["0-clickers en campanyes de phishing ","%",0.63,0.59,0.33,null,null,null,"8; 9"]
["Empleats formats en Ciberseguretat","%",0.96,0.98899999999999999,0.99,null,null,null,"8; 9"]
["Inversió en desenvolupament i tecnologia","M€",1263,1051.01,1038,null,null,null,"8; 9"]
["Transaccions processades","M",240604,214567,153179,null,null,null,"8; 9"]
["Incidències rellevants resoltes en menys de 4 hores","%",0.84,0.82899999999999996,0.85199999999999998,null,null,null,"8; 9"]
["Nombre d'aplicacions gestionades al núvol intern","u.",1117,1035,612,null,null,null,"8; 9"]
["Qualitat i Resiliència. Indicador CSF.","M",4.0999999999999996,3.9,"n.d.",null,null,null,"8; 9"]
["Operatives que automatitza l'assistent virtual","u.",109,90,"n.d.",null,null,null,"8; 9"]
["Plantilla de CaixaBank Tech amb formació Agile","%",0.88,0.39800000000000002,"n.d.",null,null,null,"8; 9"]
["Dades gestionades diàriament en el model datapool","TB",22,20,15,null,null,null,"8; 9"]
["Estalvis Cloudnow el 2022","M€",13.9,4.2,"n.d.",null,null,null,"8; 9"]
["Absorció Cloud el 2022","%",0.3,0.25,"n.d.",null,null,null,"8; 9"]
["Casos de robòtics implantats","u.",502,444,451,null,null,null,"8; 9"]
["Nombre de fuites d'informació","u.",0,0,0,null,"418-1","ü","8; 9"]
["Nombre de fuites amb informació personal identificable","u.",0,0,0,null,"418-1","ü","8; 9"]
["Número clients afectats per la fuites d'informació personal identificable","u.",0,0,0,null,"418-1","ü","8; 9"]
[]
["Persones que treballen a CaixaBank"]
["Empleats del Grup CaixaBank","u.",44863,44625,49762,"ü","2-7",null,8]
["CaixaBank, S.A.","u.",36225,36089,41602,null,"2-7",null,8]
["BPI","u.",4263,4387,4462,null,"2-7",null,8]
["Altres societats del Grup","u.",4375,4149,3698,null,"2-7",null,8]
["Edat mitjana","anys",46.4,45.76,46,"ü","2-7",null,8]
["Antiguitat mitjana","anys",18.5,17.91,18.399999999999999,null,"2-7",null,8]
["Nombre de treballadors amb discapacitat","u.",593,578,588,"ü","2-7; 405-1",null,8]
["Empleats amb contracte fix o indefinit a temps complet","%",0.996,0.995,0.998,"ü","2-7",null,8]
["Dones","%",0.56299999999999994,0.56499999999999995,0.55500000000000005,"ü","2-7 ; 405-1",null,"5; 8"]
["Dones en posicions directives a partir de subdirecció d'oficina gran (A o B)1","%",0.43,0.4178,0.41299999999999998,null,"2-7; 405-1",null,"5; 8"]
["Posicions directives cobertes internament1","%",0.99,1,0.999,null,"2,7; 401-1",null,8]
["Remuneracions mitjanes","€",73588,68109.399999999994,64754,"ü","2-7; 2-21; 405-2 ",null,8]
["Remuneracions mitjanes - Dones","€",68090,62533.8,59082,"ü","2-7; 2-21; 405-2 ",null,8]
["Remuneracions mitjanes - Homes","€",80702,75368.34,71872,"ü","2-7; 2-21; 405-2 ",null,8]
["Bretxa salarial ajustada","%",1.0999999999999999E-2,1.0999999999999999E-2,1.0500000000000001E-2,"ü","2-7; 405-2",null,"5; 8"]
["Remuneracions mitjanes - Directius","€",123765,114432.1,102604,"ü","2-7; 2-21; 405-2 ",null,8]
["Remuneracions mitjanes - Càrrecs Intermedis","€",87202,81675.7,76749,"ü","2-7; 2-21; 405-2 ",null,8]
["Remuneracions mitjanes - Resta empleats","€",61219,56222.22,53650,"ü","2-7; 2-21; 405-2 ",null,8]
["Aportacions al sistema de pensions dels empleats","M€",177,"n.d","n.d","ü","2-7; 2-21; 405-2 ",null,8]
["Assegurances (pòlissa sanitària i gestió de serveis d'automòbil)","M€",25,"n.d","n.d","ü","2-7; 2-21; 405-2 ",null,"3; 8"]
["Hores de formació per empleat","hores",66.099999999999994,70,82,"ü","2-7; 404-1",null,"4; 8"]
["Formació Online","%",0.93700000000000006,0.96379999999999999,0.98180000000000001,"ü","2-7; 404-1",null,"4; 8"]
["Inversió en formació per empleat","€",338,335,263,"ü","2-7; 404-1",null,"4; 8"]
["\nEmpleats certificats a MiFiD II1","u.",31843,33512,32088,null,"2-7; 404-1 ; 404-2",null,"4; 8"]
["Empleats certificats en Llei de Crèdit Immobiliari1","u.",29189,28792,30664,null,"2-7; 404-1 ; 404-2",null,"4; 8"]
["Empleats certificats en IDD (Insurance Distribution Directive)1","u.",30510,30440,33259,null,"2-7; 404-1 ; 404-2",null,"4; 8"]
["Incorporacions","u.",1295,949,172,"ü","2-7; 401-1",null,8]
["Incorporacions - Dones","u.",556,453,95,"ü","2-7; 401-1",null,8]
["Incorporacions - Homes","u.",739,496,77,"ü","2-7; 401-1",null,8]
["Acomiadaments","u.",153,113,82,"ü","2-7; 401-1",null,8]
["Acomiadaments - Dones","u.",75,57,39,"ü","2-7; 401-1",null,8]
["Acomiadaments - Homes","u.",78,56,43,"ü","2-7; 401-1",null,8]
["Empleats coberts per algun conveni col·lectiu","%",1,1,1,"ü","2-7; 2-30",null,8]
["Empleats que van gaudir de reduccions de jornada (atenció fills)1","u.",2017,2326,2166,null,"2-7",null,"5; 8"]
["Empleats d'excedència (cura de persones, etc.)1","u.",507,526,615,null,"2-7",null,"5; 8"]
["Empleats que van gaudir de permisos retribuïts1","u.",2492,3081,3059,null,"2-7",null,"5; 8"]
["Nombre d'accidents de treball","u.",452,430,418,"ü","2-7; 403-9",null,"3; 8"]
["Nombre d'accidents laborals - Dones","u.",319,315,288,"ü","2-7; 403-9",null,"3; 8"]
["Nombre d'accidents laborals - Homes","u.",133,115,130,"ü","2-7; 403-9",null,"3; 8"]
["Freqüència dels accidents a la feina (Índex d'Accidentabilitat)","u.",1.61,1.57,0.9,"ü","2-7; 403-9",null,"3; 8"]
["Freqüència dels accidents a la feina (Índex d'Accidentabilitat) - Dones","u.",2.1800000000000002,2.2200000000000002,1.07,"ü","2-7; 403-9",null,"3; 8"]
["Freqüència dels accidents a la feina (Índex d'Accidentabilitat) - Homes","u.",0.86,0.76,0.7,"ü","2-7; 403-9",null,"3; 8"]
["Índex de gravetat","u.",0.12,0.11,0.1,"ü","2-7; 403-9",null,"3; 8"]
["Índex de gravetat - Dones","u.",0.15,0.13,0.11,"ü","2-7; 403-9",null,"3; 8"]
["Índex de gravetat - Homes","u.",0.09,7.0000000000000007E-2,0.09,"ü","2-7; 403-9",null,"3; 8"]
["Taxa d'absentisme gestionable","%",3.7999999999999999E-2,4.1599999999999998E-2,3.5000000000000003E-2,"ü","2-7",null,"3; 8"]
["Participació Estudi Compromís2","%",0.75,0.75,0.74,null,"2-7",null,8]
["Satisfacció global Estudi Compromís2","%",0.67,0.67,0.56000000000000005,null,"2-7",null,8]
["1. CaixaBank, S.A"]
["2. L'Estudi es fa biennalment, per la qual cosa els resultats de 2022 i 2023 són els mateixos."]
[]
["Comportament responsable i ètic"]
["Accions sobre sensibilització ","u.",165,408,361,"ü","2-23; 2-25; 2-27; 205-1; 205-2",null,"12; 16"]
["Canal de Denúncies","u.",62,27,33,"ü","2-23; 2-25; 2-26; 2-27; 205-1",null,"12; 16"]
["s/ Codi de Conducta Telemàtic","u.",3,"n.d.","n.d.","ü",null,null,"12; 16"]
["s/ Comercialització de productes, transparència i protecció al client","u.",16,16,17,"ü","417-1; 417-2; 417-3",null,"12; 16"]
["s/ Protecció de dades /confidencialitat de la informació","u.",9,1,4,"ü",null,null,"12; 16"]
["s/ Integritat1","u.",6,2,3,"ü",null,null,"12; 16"]
["s/ Incompliment de la normativa de PBC/FT","u.",0,2,1,"ü","205-1",null,"12; 16"]
["s/ Assetjament laboral i sexual","u.",14,"n.d.","n.d.","ü",null,null,"12; 16"]
["Altres","u.",14,6,8,"ü",null,null,"12; 16"]
["Canal de Consultes","u.",456,388,417,"ü","2-23; 2-25; 2-26; 2-27; 205-1",null,"12; 16"]
["s / Comercialització de productes, transparència i protecció del client","u.",49,18,10,"ü",null,null,"12; 16"]
["s / Protecció de dades/confidencialitat de la informació","u.",19,4,12,"ü","418-1",null,"12; 16"]
["s / Conflictes d'interessos","u.",165,113,117,"ü",null,null,"12; 16"]
["s/ Incompliment de la normativa de PBC/FT","u.",28,28,19,"ü","205-1",null,"12; 16"]
["s/ Reglament Intern de Conducta (RIC)","u.",46,73,207,"ü",null,null,"12; 16"]
["s / Política Anticorrupció","u.",46,37,15,"ü","205-3",null,"12; 16"]
["s/ Informació Privilegiada","u.",1,19,14,"ü",null,null,"12; 16"]
["s/ Honorabilitat comercial i professional en distribució d'assegurances","u.",7,21,"n.d.","ü","417-1; 417-2; 417-3",null,"12; 16"]
["Altres","u.",95,75,23,"ü",null,null,"12; 16"]
["Denúncies formals referides a possibles casos d'assetjament2","u.","n.d.",2,7,"ü",null,null,"12; 16"]
["Servei Atenció al Risc Reputacional - Consultes","u.",284,235,293,null,null,null,"12; 16"]
["Sectors controvertits amb marc d'actuació","u.",34,23,31,null,null,null,"12; 16"]
["Persones investigades / amb sancions","u.",37,"n.d.","n.d.",null,null,null,"12; 16"]
["Protocol en paradisos fiscals","u.",23,"n.d.","n.d.",null,null,null,"12; 16"]
["Comitè de Producte","u.",28,"n.d.","n.d.",null,null,null,"12; 16"]
["Sectors ASG (defensa i polítiques ASG)","u.",51,65,129,null,null,null,"12; 16"]
["Altres consultes","u.",111,147,133,null,null,null,"12; 16"]
["1. Inclou Codi Ètic, Política Anticorrupció, Conflicte d'interès i Prevenció de delictes."]
["2. El 2023, les denúncies formals en relació amb els casos d'assetjament s'han inclòs al canal de denúncies."]
[]
["Transparència i comercialització i comunicació responsables "]
["Productes/serveis analitzats (Comitè de Producte)","u.",214,234,224,null,"417-1",null,"12; 16"]
["Productes/serveis denegats en primera instància (Comitè de Producte)","u.",5,2,6,null,"417-1",null,"12; 16"]
["Revisió d'anuncis o projectes d'anunci (Autocontrol)","u.",5388,6015,6611,null,"417-1",null,"12; 16"]
["Servei d'Atenció al Client (SAC)"]
["Reclamacions rebudes - SAC - CaixaBank"]
["Prejudicials","u.",103754,30415,51128,"ü","2-29",null,"12; 16"]
["Resta","u.",175793,170467,112231,"ü","2-29",null,"12; 16"]
["Reclamacions rebudes - SAC -Filials adherides"]
["Prejudicials","u.",25171,21325,8258,"ü","2-29",null,"12; 16"]
["Resta","u.",34046,30037,31995,"ü","2-29",null,"12; 16"]
["Temps mitjà de resolució - < 10 dies","%",0.78,0.64200000000000002,0.35,"ü",null,null,"12; 16"]
["Temps mitjà de resolució - 10 a 30 dies","%",0.2,0.29210000000000003,0.45,"ü",null,null,"12; 16"]
["Temps mitjà de resolució - Més de 30 dies","%",0.02,6.59E-2,0.2,"ü",null,null,"12; 16"]
["Resolució - a favor del reclamant","%",0.5,0.47439999999999999,0.47,"ü",null,null,"12; 16"]
["Resolució - a favor de l'Entitat","%",0.37,0.35,0.38,"ü",null,null,"12; 16"]
["No admeses / sense pronunciament","%",0.13,0.18390000000000001,0.15,"ü",null,null,"12; 16"]
["Serveis de Reclamacions dels Supervisors","u.",5088,6875,3722,"ü",null,null,"12; 16"]
["Contact Center Clients"]
["Contactes Contact Center Clients  Grup CaixaBank1 ","u.",7663724,8235638,9574251,"ü","2-29",null,"12; 16"]
["Contactes Contact Center Clients  BPI","u.",938519,996238,1025369,"ü","2-29",null,"12; 16"]
["Contactes Contact Center Clients  Consumer Finance","u.",1243168,1185926,1352794,"ü","2-29",null,"12; 16"]
["Accionistes i inversors"]
["Nombre de reunions del Comitè consultiu accionistes","u.",4,4,3,"ü","2-29",null,"12; 16"]
["Reunions (road-shows) Inversors i analistes","u.",519,492,406,"ü","2-29",null,"12; 16"]
["1. Contactes del Grup CaixaBank excepte BPI i Consumer Finance."]
[]
["Inclusió financera"]
["Bons socials emesos CaixaBank","M€",1000,1000,1000,"ü","203-1; 203-2; 413-1","ü","1; 3; 4; 8"]
["Microcrèdits i altres préstecs amb impacte social concedits","M€",1383,1015.817471,953,"ü","203-1; 203-2; 413-1","ü","1; 8; 10"]
["Familiars","M€",862,636.49345500000004,547,"ü","203-1; 203-2; 413-1","ü","1; 2; 10"]
["Negocis","M€",253,171.14222100000001,196,"ü","203-1; 203-2; 413-1","ü","8; 9"]
["Altres préstecs amb impacte social","M€",268,208.18179499999999,210,"ü","203-1; 203-2; 413-1","ü","1; 3; 4; 9; 10"]
["Acumulat de fallits sobre capital concedit vençut","%",6.1499999999999999E-2,6.1800000000000001E-2,6.0699999999999997E-2,null,null,"ü"]
["Microcrèdits i altres préstecs amb impacte social concedits","u.",144473,100323,107222,"ü","203-1; 203-2; 413-1",null,"1; 8; 10"]
["Nous negocis creats gràcies al suport a emprenedors","u.",8621,5876,6672,"ü","203-1; 203-2; 413-1",null,"1; 8; 10"]
["Llocs de treball creats gràcies al suport a emprenedors","u.",28521,17455,17007,"ü","203-1; 203-2; 413-1",null,"1; 8; 10"]
["Productes bancaris per a col·lectius vulnerables (Comptes de Pagament Bàsic + Comptes Socials + Comptes Inserció)1","u.",359938,324685,211432,"ü","413-1","ü","1; 8; 10"]
["\nNúm. gestors especialitzats sènior amb dedicació exclusiva","u.",1610,1233,"n.a.",null,null,null,"1; 10"]
["Núm. sessions formatives presencials col·lectiu sènior","u.",5295,3000,"n.a.",null,null,null,"1; 10"]
["NPS Clients Sènior","u.",72.3,64.099999999999994,"n.a."]
["1. El 2022 i el 2021 només incloïa comptes socials + comptes d'inserció."]
[]
["Negoci Sostenible"]
["Negoci Sostenible Espanya"]
["Mobilització de finances sostenibles (acum. 2022-2024)","M€",50813,23583,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Mobilització de finances sostenibles (any en curs)","M€",27230,23583,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Finançament sostenible (any en curs)","M€",25096,20633,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["del qual: segons tipologia"]
["Verd","M€",9330,8074,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Energies renovables1","M€",4790,3065,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Real Estate","M€",3149,3532,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Infraestructura","M€",182,311,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Transport","M€",460,310,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Economia Circular","M€",717,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Resta","M€",32,{"$f":"791+65","v":856},"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Social","M€",3085,1016,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Lligats a sostenibilitat","M€",12681,11543,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Mitigació","M€",7540.1226000000006,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Governança","M€",1763.9271000000001,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Economia Circular","M€",984.04560000000004,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Social","M€",541.4787,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Recursos hídrics","M€",405.79200000000003,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Biodiversitat","M€",247.27950000000001,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Altres","M€",1198.3544999999999,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["del qual: segons categoria"]
["Retail","M€",1749,1645,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Empreses2","M€",4123,2850,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["CIB&IB","M€",19224,16138,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Intermediació sostenible (any en curs)","M€",2133,2950,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["de la qual: participació en la col·locació de bons sostenibles (excloses emissions pròpies)","M€",1660,1134,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["de la qual: increment patrimoni sostenible sota gestió","M€",473,1816,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Negoci Sostenible Portugal3"]
["Mobilització de finances sostenibles","M€",4067,2185,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Mobilització de finances sostenibles (any en curs)","M€",1881,2185,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Finançament sostenible (any en curs)","M€",1041,785,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["del qual: segons tipologia"]
["Verd","M€",672,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Social","M€",22,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Lligats a sostenibilitat","M€",347,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["del qual: segons categoria"]
["Retail","M€",260,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Empreses i CIB","M€",781,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Intermediació sostenible (any en curs)","M€",840,1400,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["1. Inclou operacions de finançament d'energies renovables-Project Finance i altres."]
["2. L'activitat promotora aporta 1.464 M€."]
["3. Mobilització finances sostenibles – negoci Portugal: Inclou Crèdit tant per a Empreses (Empreses + CIB + Institucions), com per a Particulars, així com la participació en la col·locació de bons sostenibles. Pel que fa a la intermediació sostenible, s'inclouen els Fons i Assegurances articles 8 i 9, sota SFDR, tant per a la captació liquida com per a la transformació, així com Fons de terceres gestores."]
[]
["Inversió responsable"]
["Patrimoni gestionat amb qualificació articles 8 i 9 sota SFDR (Espanya) - (VC+CAM)","M€",57788,47605,48704,null,"413-1",null,12]
["Patrimoni gestionat amb qualificació articles 8 i 9 sota SFDR  (Portugal) - (VC+CAM)","M€",5671,4847,2522,null,"413-1",null,12]
["VidaCaixa"]
["Recursos gestionats de clients (Espanya)1","M€",115411,107478,106032,null,"2-6",null,12]
["Recursos gestionats de clients (Portugal)1","M€",7523,7319,7978,null,"2-6",null,12]
["Inversions que tenen en consideració criteris ASG","%",1,1,1,null,"413-1",null,12]
["Exposició a bons sostenibles","M€",6339,5914,2236,null,"413-1",null,12]
["Exposició a bons verds","M€",3444,2741,1283,null,"413-1",null,"12; 15"]
["Exposició a bons sostenibles","M€",781,624,523,null,"413-1",null,"12; 15"]
["Exposició a bons socials","M€",1801,2235,327,null,"413-1",null,"12; 15"]
["Exposició a bons  sustainability linked","M€",313,314,103,null,"413-1",null,"6; 12"]
["Engagement"]
["Diàlegs col·lectius","u.",6,6,6,null,"2-29; 413-1",null,12]
["Diàlegs amb companyies sobre temes ASG","u.",124,65,44,null,"2-29; 413-1",null,12]
["Diàlegs amb gestores externes sobre temes ASG","u.",13,12,15,null,"2-29; 413-1",null,12]
["Due dilligence ASG amb gestores externes","u.",278,340,286,null,"2-29; 413-1",null,12]
["Inversió en companyies subjecta a processos d'engagement","%",0.22,0.11,0.11,null,"2-29; 413-1",null,12]
["Temàtiques ASG tractades als diàlegs amb companyies","u.",193,117,82,null,"2-29; 413-1",null,12]
["Proxy voting"]
["Juntes en què s'ha votat en contra de membres del Consell per motius\nde controvèrsies ASG","u.",16,16,19,null,"2-29; 413-1",null,12]
["Juntes en què s'ha votat a favor de resolucions dels accionistes en\nmatèria mediambiental i social","u.",88,77,61,null,"2-29; 413-1",null,12]
["Distribució patrimoni de productes sota SFDR (Plans de pensions a Espanya)2"]
["Patrimoni de productes classificat sota article 6","M€/%","12.659 / 28,5%","21.843 / 51,4%","24.770 / 52,8%",null,"413-1",null,12]
["Patrimoni de productes amb qualificació de sostenibilitat (article 8)","M€/%","30.551 / 68,8%","19.108 / 45,0%","21.970 / 46,8%",null,"413-1",null,12]
["\nPatrimoni de productes amb qualificació de sostenibilitat (article 9)","M€/%","1.181 / 2,7%","1.507 / 3,5%","195 / 0,4%",null,"413-1",null,12]
["Distribució patrimoni de productes sota SFDR (Plans de pensions a Portugal)"]
["Patrimoni de productes classificat sota article 6","M€/%","2.809 / 43,3%","3.549 / 56,1 %","n.d.",null,"413-1",null,12]
["Patrimoni de productes amb qualificació de sostenibilitat (article 8)","M€/%","3.683 / 56,7 %","2.777 / 43,9 %","n.d.",null,"413-1",null,12]
["\nPatrimoni de productes amb qualificació de sostenibilitat (article 9)","M€/%","0 / 0,0%","0 / 0,0 %","n.d.",null,"413-1",null,12]
["1. Inclou el negoci de vida i de plans de pensions de VidaCaixa, S.A."]
["2. No inclou el negoci procedent de la fusió amb Sa Nostra Vida."]
["CaixaBank Asset Management"]
["Actius sota gestió (Espanya)","M€",89784,81530.2,84507,null,"2-6",null,12]
["Actius sota gestió (Portugal)","M€",6725,6942,7959,null,"2-6",null,12]
["Actius sota gestió (Luxemburg)","M€",808,837,967,null,"2-6",null,12]
["Gestió discrecional de carteres (Espanya)","M€",45446,43723,43723,null,"2-6",null,12]
["Gestió discrecional de carteres (Portugal)","M€",3381,3582,4090,null,"2-6",null,12]
["Inversions que tenen en consideració criteris ASG","%",1,1,1,null,"413-1",null,12]
["Exposició a bons sostenibles","M€",4351,4018,4231,null,"413-1",null,12]
["Exposició a bons verds","M€",2886,2315,2372,null,"413-1",null,"12; 15"]
["Exposició a bons sostenibles","M€",349,308.69,1111,null,"413-1",null,"12; 15"]
["Exposició a bons socials","M€",755,995,479,null,"413-1",null,"12; 15"]
["Exposició a bons  sustainability linked","M€",361,400.5,269,null,"413-1",null,"6; 12"]
["Engagement1"]
["Diàlegs col·lectius","u.",3,3,2,null,"2-29; 413-1",null,12]
["Diàlegs amb companyies sobre temes ASG","u.",647,131,115,null,"2-29; 413-1",null,12]
["Due dilligence ASG amb gestores externes i diàlegs amb terceres gestores","u.",200,161,230,null,"2-29; 413-1",null,12]
["Temàtiques ASG tractades als diàlegs amb companyies","u.",1623,162,172,null,"2-29; 413-1",null,12]
["Proxy voting"]
["Juntes en què s'ha votat en contra de membres del Consell per motius de controvèrsies ASG","u.",25,17,20,null,"2-29; 413-1",null,12]
["Juntes en què s'ha votat a favor de resolucions dels accionistes en matèria mediambiental i social","u.",95,81,61,null,"2-29; 413-1",null,12]
["Distribució patrimoni de productes comercialitzats activament segons el\nSFDR – Espanya"]
["Patrimoni de productes classificat sota article 6","M€/%","56.095 / 68,3%","48.146 / 64,1%","50.360 / 65,5%",null,"413-1",null,12]
["Patrimoni de productes amb qualificació de sostenibilitat (article 8)","M€/%","24.424 / 29,7%","24.495/32,6%","23.325 / 30,3%",null,"413-1",null,12]
["\nPatrimoni de productes amb qualificació de sostenibilitat (article 9)","M€/%","1.633 / 2,0%","2.495 / 3,3%","3.214  / 4,2%",null,"413-1",null,12]
["Distribució patrimoni de productes comercialitzats activament segons el\nSFDR – Portugal"]
["Patrimoni de productes classificat sota article 6","M€/%","1.536 / 43,6%","1.467 / 41,5%","1.514 / 37,5%",null,"413-1",null,12]
["Patrimoni de productes amb qualificació de sostenibilitat (article 8)","M€/%","1.885 / 53,5%","1.994 / 56,4%","2.522 / 62,5%",null,"413-1",null,12]
["\nPatrimoni de productes amb qualificació de sostenibilitat (article 9)","M€/%","103 / 2,9%","76 / 2,1%","0 / 0%",null,"413-1",null,12]
["1. Diàlegs inclou aquells actius a 31/12 així com aquells iniciats i finalitzats dins de l'exercici 2023.\n"]
[]
["Estratègia mediambiental"]
["Bons verds emesos any en curs CaixaBank1","M€",1250,2000,2582,"ü","203-1; 203-2; 413-1",null,"6; 7; 9; 11; 12"]
["Participació en la col·locació de bons sostenibles2","M€",533,475,"n.d.","ü","203-1; 203-2; 413-1",null,"7; 9; 12; 13"]
["Participació en la col·locació de bons verds2","M€",1010,476.1,"n.d.","ü","203-1; 203-2; 413-1",null,"7; 9; 12; 13"]
["Participació en la col·locació de Sustainability Linked Bonds2","M€",117,183,"n.d.","ü","203-1; 203-2; 413-1",null,"7; 9; 12; 13"]
["Principis de l'Equador - Operacions finançades","M€",841,1286,843,"ü","201-2; 203-2; 403-2; 413-1; 413-2; 403-2",null,"7; 12; 13"]
["Categoria A (potencials impactes ASG significatius)","M€",346,536,0,"ü","201-2; 203-2; 403-2; 413-1; 413-2; 403-2",null,"7; 12; 13"]
["Categoria B (potencials impactes ASG limitats i mitigables)","M€",225,439,843,"ü","201-2; 203-2; 403-2; 413-1; 413-2; 403-2",null,"7; 12; 13"]
["Categoria C (potencials impactes ASG mínims o sense impacte advers)","M€",270,311,0,"ü","201-2; 203-2; 403-2; 413-1; 413-2; 403-2",null,"7; 12; 13"]
["1. Bo verd emès el mes de febrer de 2024."]
["2. Correspon a la participació de CaixaBank en la col·locació de bons sostenibles (verds, socials o SLB) dels clients. No inclou la col·locació d'emissions pròpies, com ara el bo social emès per CaixaBank."]
[]
["Taxonomia - Reglament (UE) 2020/852 del Parlament Europeu i del Consell"]
["Grup Bancari - no inclou grup assegurador"]
["Segons Turnover"]
["% Actius Elegibles","%",0.41899999999999998,"n.d.","n.d.",null,null,null,12]
["% Actius alineats","%",1.0999999999999999E-2,"n.d.","n.d.",null,null,null,12]
["Segons CAPEX"]
["% Actius Elegibles","%",0.42699999999999999,"n.d.","n.d.",null,null,null,12]
["% Actius alineats","%",2.3E-2,"n.d.","n.d.",null,null,null,12]
["Negoci Assegurador"]
["% Actius Elegibles","%",7.0000000000000007E-2,"n.d.","n.d.",null,null,null,12]
["% Actius alineats","%",2.7E-2,"n.d.","n.d.",null,null,null,12]
["Negoci de Plans de Pensions i EPSV"]
["% Actius Elegibles","%",0.03,"n.d.","n.d.",null,null,null,12]
["% Actius alineats","%",1.0999999999999999E-2,"n.d.","n.d.",null,null,null,12]
[]
["Accés a l'habitatge"]
["Dacions en pagament any en curs","u.",334,419,843,"ü","203-1; 203-2",null,"1; 10; 11"]
["Expedients que ha revisat el Servei d'Atenció al Client Hipotecari","u.",1431,2443,2216,"ü","203-1; 203-2",null,"1; 10; 11"]
["Habitatges programa de lloguer social - Espanya","u.",9992,11105,13235,"ü","203-1; 203-2",null,"1; 10; 11"]
["Habitatges amb bonificació ","u.",2990,3360,4160,"ü","203-1; 203-2",null,"1; 10; 11"]
["Habitatges sense bonificació","u.",6557,7161,7996,"ü","203-1; 203-2",null,"1; 10; 11"]
["Programa de lloguer social centralitzat - Fundació Bancària \"la Caixa\"","u.",445,584,1079,"ü","203-1; 203-2",null,"1; 10; 11"]
["Import mitjà dels lloguers de la cartera social amb bonificació ","€",307.04000000000002,279.89999999999998,262,"ü","203-1; 203-2",null,"1; 10; 11"]
["Import mitjà dels lloguers de la cartera social sense bonificació ","€",216.6,226.71,220,"ü","203-1; 203-2",null,"1; 10; 11"]
[]
[]
["Cultura financera"]
["Núm. Conferències realitzades","u.",1016,363,"n.d.",null,"413-1","ü","1; 4"]
["Núm. Assistents a conferències","u.","> 73.000",59873,"n.d.",null,"413-1","ü","1; 4"]
["Núm. Cursos efectuats","u.",8,13,"n.d.",null,"413-1","ü","1; 4"]
["Núm. Tallers efectuats","u.",2658,2193,"n.d.",null,"413-1","ü","1; 4"]
["Núm. Sessions efectuades","u.",5295,3000,"n.d.",null,"413-1","ü","1; 4"]
["Núm. Assistents a cursos, tallers i sessions de formació","u.",72779,43641,"n.d.",null,"413-1","ü","1; 4"]
["Núm. Webinars efectuats","u.",12,15,"n.d.",null,"413-1","ü","1; 4"]
["Núm. Pòdcasts efectuats","u.",24,23,"n.d.",null,"413-1","ü","1; 4"]
["Núm. Vídeos efectuats","u.",73,52,"n.d.",null,"413-1","ü","1; 4"]
["Núm. Visualitzacions del contingut digital (webinars, pòdcasts i vídeos)","M",48,12.5,"n.d.",null,"413-1","ü","1; 4"]
[]
["\nProveïdors1"]
["Nombre de proveïdors Actius2,3","u.",2037,3323,3390,null,"2-6",null,8]
["Volum facturat per proveïdors Actius3","M€",2960,3011,2979,null,"2-6",null,8]
["Proveïdors homologats al tancament de l'exercici4","u.",1477,1949,1157,"ü","2-6; 308-1; 414-1",null,"8; 13"]
["Nous proveïdors Actius","u.",171,502,882,null,"2-6",null,8]
["Termini mitjà de pagament a proveïdors","dies",11.9,16.8,22.1,"ü","2-6",null,8]
["Volum negociat a través de negociació electrònica5","M€",1526,1286.9000000000001,636,null,"2-6",null,"8; 9"]
["Processos negociats amb negociació electrònica","M€",1294,1223,851,null,"2-6",null,"8; 9"]
["Volum de gestió corresponent a proveïdors locals - Espanya","%",0.87,0.92600000000000005,0.97,"ü","2-6; 204-1",null,8]
["Volum adjudicat a centres especials de treball (CEE)","M€",5,7.01,7.3,"ü","2-6; 204-1",null,8]
["Auditories efectuades durant l'any a proveïdors","u.",31,30,30,"ü","2-6; 308-1; 414-1",null,"8; 13"]
["Proveïdors que han aportat certificats en matèria social i mediambiental","u.",721,249,"n.d.","ü","2-6; 308-1; 414-1",null,"8; 13"]
["1. Aplicable a les empreses del Grup dins del model corporatiu de Compres. Inclouen proveïdors amb facturació el 2023 sigui superior a 30.000€. Se n'exclouen creditors, organismes oficials, comunitats de propietaris."]
["2. Es defineix com a proveïdor actiu el que compleix alguna de les següents: algun contracte actiu a Ariba (plataforma de proveïdors) amb data acord darrers 3 anys; ha facturat en any actual o anterior o ha participat en alguna negociació en els darrers 12 mesos. El 2023 s'ha reforçat el criteri de proveïdor actiu, eliminant de la definició els proveïdors relacionats amb convenis i col·laboracions entre d'altres."]
["3. Aplicable a les empreses del Grup dins del model corporatiu de Compres i VidaCaixa."]
["4. D'acord amb el procés d'homologació vigent inclou els proveïdors de compres centralitzades que han superat el procés de qualificació financer i els proveïdors de compres descentralitzades que han completat el procés de registre i tenen vigents els certificats obligatoris."]
["5. Import total negociat (pluriennal), el 2021 l'import reflectit era anual."]
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["Acció social"]
["Aportacions CaixaBank (Acció Social)1","M€",8.9,9.6,"n.d.","ü","2-8; 203-1; 203-2; 413-1",null,"1; 2; 10; 17"]
["Canalització de fons a projectes (Acció Social)","M€",45,49.4,"n.d.","ü","203-1; 203-2; 413-1",null,"1; 2; 10; 17"]
["Acció Social amb la Fundació \"la Caixa\" - Fons adreçats a entitats socials que canalitzat a través de la xarxa d'oficines2","M€",25,25,40,"ü","203-2; 413-1",null,"1; 2; 10; 17"]
["Acció Social amb la Fundació \"la Caixa\" - Nombre d'accions","u.",5833,5624,7607,"ü","203-2; 413-1",null,"1; 2; 10; 17"]
["Acció Social amb la Fundació \"la Caixa\" - Entitats beneficiàries","u.",5302,5041,6427,"ü","203-2; 413-1",null,"1; 2; 10; 17"]
["Acció Social - Plataforma de captació de donatius2","M€",18.5,22.9,21,"ü","203-2; 413-1",null,"1; 2; 10; 17"]
["Voluntaris3","u.",17240,14000,"n.d.","ü","203-2; 413-1","ü","1; 2; 10; 17"]
["CaixaBank Dualitza - Estudiants Beneficiats ","u.",6905,6864,6489,"ü","203-2; 413-1","ü","1; 4; 8; 17"]
["CaixaBank Dualitza - Empreses Beneficiades ","u.",1024,484,459,"ü","203-2; 413-1",null,"1; 4; 8; 17"]
["CaixaBank Dualitza - Docents Beneficiats ","u.",1747,2143,1767,"ü","203-2; 413-1","ü","1; 4; 8; 17"]
["CaixaBank Dualitza - Centres Educatius Beneficiats ","u.",944,316,595,"ü","203-2; 413-1","ü","1; 4; 8; 17"]
["Inversió anual Dualiza","M€",2.4300000000000002,"n.d.","n.d.","ü","2-8; 203-1; 203-2; 413-1",null,"1; 4; 8; 17"]
["1. S'hi inclou a més de les diferents aportacions a altres programes destacats i a programes amb altres fundacions d'àmbit territorial, l'aportació a l'Associació de Voluntaris de CaixaBank."]
["2. L'import està inclòs dins de l'indicador “Canalització de fons a projectes (Acció Social)”."]
["3. Inclou el nombre total de persones que han participat en activitats de voluntariat dins i fora de l'àmbit del Mes Social en els darrers 12 mesos. La xifra elimina duplicitats dels voluntaris participants en tots dos àmbits. Inclou els participants al Mes Social de maig 2023."]
[]
["Altres indicadors d'impacte"]
["Aportació directa i indirecta al PIB espanyol","M€",16897,13323,11519,null,"201-1; 203-2",null,"8; 9"]
["% Aportació directa i indirecta al PIB espanyol","%",1.1599999999999999E-2,0.01,9.5999999999999992E-3,null,"201-1; 203-2",null,"8; 9"]
["Valor afegit Brut de CaixaBank sobre el sector financer i d'assegurances","%",0.16,0.17,0.17,null,"201-1; 203-2",null,"8; 9"]
["Aportació directa i indirecta al PIB portuguès","M€",1444,1000,913,null,"201-1; 203-2",null,"8; 9"]
["% Aportació directa i indirecta al PIB portuguès","%",5.4000000000000003E-3,4.1999999999999997E-3,4.3E-3,null,"201-1; 203-2",null,"8; 9"]
["Valor afegit Brut de BPI sobre el sector financer i d'assegurances","%",0.09,7.0000000000000007E-2,6.8000000000000005E-2,null,"201-1; 203-2",null,"8; 9"]
["Llocs de treball generats a través de l'efecte de compres a proveïdors1","u.",68929,62928,57108,"ü","203-2",null,"8; 9"]
["Llocs de treball generats a través de l'efecte de compres a proveïdors - Portugal1","u.",7878,6068,6738,"ü","203-2",null,"8; 9"]
["Tributs pagats i recaptació de tributs de tercers2","M€",3938,3672,4074,null,"201-1; 207-4",null,"8; 9"]
["Tributs propis pagats3","M€",1903,1894,2254,"ü","201-1; 207-4",null,"8; 9"]
["Tributs recaptats de tercers","M€",2036,1778,1820,null,"201-1; 207-4",null,"8; 9"]
["Tipus impositiu total4","%",0.21560000000000001,0.3,0.3,null,"201-1; 207-4",null,"8; 9"]
["Altres aportacions (Contribució FGD, FUR, extraordinari sector bancari Portugal i Prestació Patrimonial DTA monetitzables)","M€",809,766,748,null,"201-1",null,"8; 9"]
["Premis Emprenedor XXI - Premis","M€",0.8,0.78,0.8,"ü","413-1",null,"8; 9"]
["Premis Emprenedor XXI - Participants a Espanya i Portugal","u.",1056,1135,763,"ü","413-1",null,"8; 9"]
["1. CaixaBank Research, a partir del valor de l'activitat de CaixaBank, el PIB espanyol ocupa segons Comptabilitat Nacional i les xifres per treballador i en funció de taules input-output de l'Institut Nacional d'Estadística (INE) amb dades del quart trimestre."]
["2. Aquests imports inclouen tant els impostos pagats com els recaptats de les sucursals internacionals i les filials de Luxemburg."]
["3. No inclou Altres Aportacions (FGD, FUR, Prestació Patrimonial DTA's monetitzables i Contribucions al Sector Bancari Portugal)."]
["4. El tipus impositiu total es mesura com el percentatge que representen els impostos totals pagats - excloent-ne Altres Aportacions (FGD, FUR, Prestació Patrimonial DTA's monetitzables i Contribucions al Sector Bancari Portugal)- sobre el benefici abans d'impostos 1.903/(1.903+6.924)=21,56%."]
[]
["Pla de Gestió Ambiental"]
["Consum energia elèctrica1","MWh",233472,259726,302319,"ü","302-1",null,"7; 12; 13"]
["Consum energia elèctrica per empleat1","MWh",5.25,5.88,6.09,null,"302-3",null,"7; 12; 13"]
["Consum de paper1","Tones",901.59,814.95,1246.22,"ü","301-1; 306-1",null,"7; 12; 13"]
["Consum de paper per empleat1","Tones",0.02,0.02,0.03,null,"301-1; 306-1",null,"7; 12; 13"]
["Consum d'aigua1","m3",421769,398206,506848,"ü","303-5",null,"7; 12; 13"]
["Consum d'aigua per empleat1","m3",11.69,10.84,11.89,null,"303-5",null,"7; 12; 13"]
["Emissions de gasos hivernacle (GEH) generades - Petjada de carboni (perímetre actual)2","t CO2 eq",{"$f":"+C516+C517+C518","v":230287.25},211903.19,216845.05,"ü","305-1; 305-2; 305-3",null,"7; 12; 13"]
["Abast 1","t CO2 eq",8423.34,9576.2900000000009,9257.3799999999992,"ü","305-1",null,"7; 12; 13"]
["Abast 2 (market-based method)","t CO2 eq",0,0,1153.55,"ü","305-2",null,"7; 12; 13"]
["Abast 3","t CO2 eq",221863.91,202326.9,206434.11,"ü","305-3",null,"7; 12; 13"]
["1. Dades de CaixaBank, S.A."]
["2. CO₂e = CO₂ equivalent. En línia amb la metodologia PCAF, inclou els gasos d’efecte hivernacle següents: CO₂, CH₄, N₂O, HFCs, PFCs, SF₆ i NF₃."]
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[">EMISSIONS DE GEI DE LA CARTERA DE FINANÇAMENT I INVERSIÓ - EXERCICI 2022"]
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[" 1. No inclou participades ni cartera de negociació"]
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["> OBJECTIUS DE DESCARBONITZACIÓ"]
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["1. Es contemplen les emissions Abast 3 categoria 1: Use of sold producte, tank-to-wheel."]
["2. Es consideren factors mitigants els compromisos i passi-out <=2030 o només finançament de renovables"]