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[null,null,2021,2020,2019,"Ley 11/2018, de información no financiera y diversidad","GRI \n(Global Reporting Initiative)","SASB\n(Sustainability Accounting Standard Board)","ODS\n (Objetivos de Desarrollo Sostenible)"]
["Materialidad"]
["Temas materiales (relevancia alta y media)","uds",26,21,16,null,"102-21; 102-46, 102-47"]
["Consutas efectivas realizadas","uds",2959,4657,3285,null,"102-21; 102-46, 102-47"]
["Accionistas","uds",800,1820,1774,null,"102-21; 102-40"]
["Clientes","uds",800,1657,1069,null,"102-21; 102-40"]
["Empleados","uds",1314,893,327,null,"102-21; 102-40"]
["Expertos y analistas","uds",45,287,115,null,"102-21; 102-40"]
[]
["Gobierno corporativo"]
["Recomendaciones de Buen Gobierno (CNMV) - Cumplimiento íntegro","uds",57,57,58,null,"102-18; 102-22"]
["Recomendaciones de Buen Gobierno (CNMV) - Cumplimiento  parcial","uds",5,4,3,null,"102-18; 102-22"]
["Recomendaciones de Buen gobierno (CNMV) - No se cumplen","uds",1,2,2,null,"102-18; 102-22"]
["Cuórum Junta General de Accionistas (JGA) (Ordinaria)","%",0.754,0.66700000000000004,0.65600000000000003,null,"102-18; 102-22"]
["Aprobación promedio de los puntos de la orden del dia de la JGA","%",0.92430000000000001,0.96,0.96,null,"102-18; 102-22"]
["Consejeros independientes","%",0.6,0.42899999999999999,0.438,null,"102-18; 102-22"]
["Mujeres en el consejo","%",0.4,0.42899999999999999,0.375,null,"102-18; 102-22; 405-1"]
["Edad media Consejeros","años",61,65,61,null,"102-18; 102-22"]
["Asistencia promedio a las sesiones del Consejo ","%",0.98080000000000001,1,0.97899999999999998,null,"102-18; 102-22"]
["Consejeros - Plazo medio de desempeño en el cargo","años",4,4.8,4.0999999999999996,null,"102-18; 102-22"]
["Consejeros independientes - Plazo medio de desempeño en el cargo","años",4.4000000000000004,5.0999999999999996,4.9000000000000004,null,"102-18; 102-22"]
["Remuneración media de los Consejeros - Hombres1","miles €",143,308,289,"ü","405-1; 405-1"]
["Remuneración media de los Consejeros - Mujeres1","miles €",143,175,146,"ü","405-1; 405-2"]
["1. No incluye la remuneración derivada de cargos distintos a los propios de representación del Consejo de Administración de CaixaBank, S.A."]
[]
["Acción y estructura accionarial"]
["Cotización acción a cierre período","€/ac",2.4140000000000001,2.101,2.798]
["Volumen negociacion diario promedio","uds",16315,23637,23583]
["Porcentaje participación Fundación \"la Caixa\" 1","%",0.30009999999999998,0.4,0.4,null,"102-5"]
["Porcentaje participación FROB 2","%",0.161,"n.d.","n.d.",null,"102-5"]
["Porcentaje participación Autocartera, Consejeros y otros accionistas con representación en el Consejo","%",1E-3,2.8000000000000001E-2,4.2999999999999997E-2,null,"102-5"]
["Porcentaje participación Free float de gestión","%",0.53700000000000003,0.57099999999999995,0.55700000000000005,null,"102-5"]
["Free float - Minoristas","%",0.28000000000000003,0.34,0.33,null,"102-5"]
["Free float - Institucionales (Nacionales e Internacionales)","%",0.70299999999999996,0.66,0.67,null,"102-5"]
["Free float - Empleados","%",1.7000000000000001E-2,"n.d.","n.d.",null,"102-5"]
["Accionistas","uds",663457,564723,578123,null,"102-5"]
["Remuneración accionista del ejercicio","€/ac",0.03,7.0000000000000007E-2,0.15]
["1. Fundación Bancaria Caja de Ahorros y Pensiones de Barcelona, ”la Caixa” (Fundación Bancaria “la Caixa”). Según\núltima notificación presentada a la CNMV a 29 de marzo de 2021, a través de Criteria Caixa, S.A.U."]
["2 Según última notificación presentada a la CNMV a 30 de marzo de 2021, a través de BFA Tenedora de Acciones, S.A."]
[]
["Posicionamiento comercial"]
["Clientes ","MM",20.7,15.2,15.6,"ü","102-2; 102-6; 102-7"]
["Clientes España","MM",18.899999999999999,13.4,13.7,"ü","102-2; 102-6; 102-7"]
["Clientes Portugal","MM",1.9,1.9,1.9,"ü","102-2; 102-6; 102-7"]
[]
["Cuotas de mercado en España"]
["Penetración de clientes particulares ","%",0.43,0.309,0.27800000000000002,null,"102-2; 102-6; 102-7"]
["Penetración de clientes particulares como 1ª entidad","%",0.32,0.23899999999999999,0.24399999999999999,null,"102-2; 102-6; 102-7"]
["Penetración autónomos españoles1 ","%",0.4425,0.33100000000000002,0.33400000000000002,null,"102-2; 102-6; 102-7",null,8]
["Penetración comercios (facturación <1 MM€)","%",0.32300000000000001,0.24199999999999999,0.24099999999999999,null,"102-2; 102-6; 102-7"]
["Penetración autónomos agrarios ","%",0.45300000000000001,0.27800000000000002,0.27700000000000002,null,"102-2; 102-6; 102-7",null,"1; 6; 14"]
["Créditos1","%",0.24199999999999999,0.16200000000000001,"16,0%",null,"102-2; 102-6; 102-7"]
["Créditos a empresas1","%",0.23699999999999999,0.16500000000000001,"15,4%",null,"102-2; 102-6; 102-7",null,8]
["Crédito finalidad  vivienda1","%",0.25900000000000001,0.153,"15,7%",null,"102-2; 102-6; 102-7"]
["Depósitos1","%",0.252,0.156,"15,2%",null,"102-2; 102-6; 102-7"]
["Ahorro a largo plazo ","%",0.29399999999999998,0.23300000000000001,"22,5%",null,"102-2; 102-6; 102-7"]
["Planes de pensiones","%",0.33900000000000002,0.26300000000000001,"25,5%",null,"102-2; 102-6; 102-7"]
["Fondos de inversión","%",0.245,0.17499999999999999,"17,1%",null,"102-2; 102-6; 102-7"]
["Seguros de vida-ahorro2","%",0.34699999999999998,0.29899999999999999,"28,7%",null,"102-2; 102-6; 102-7"]
["Seguros de vida-riesgo","%",0.23300000000000001,0.215,0.19400000000000001,null,"102-2; 102-6; 102-7"]
["Seguros de vida- total","%",0.33900000000000002,0.29270000000000002,"n.a.",null,"102-2; 102-6; 102-7"]
["Seguros de salud","%",0.28899999999999998,0.30499999999999999,"30,1%",null,"102-2; 102-6; 102-7"]
["Facturación tarjetas","%",0.32700000000000001,0.23300000000000001,"23,5%",null,"102-2; 102-6; 102-7"]
["Facturación TPV's","%",0.36699999999999999,0.26500000000000001,"27,5%",null,"102-2; 102-6; 102-7"]
["Domiliación pensiones2","%",0.33700000000000002,0.20100000000000001,0.2,null,"102-2; 102-6; 102-7"]
["Domiliación nominas2","%",0.376,0.27600000000000002,"n.d.",null,"102-2; 102-6; 102-7"]
[]
["Cuotas de mercado en Portugal"]
["Créditos1","%",0.111,0.107,0.104,null,"102-2; 102-6; 102-7"]
["Crédito finalidad vivienda1","%",0.13200000000000001,0.122,0.11899999999999999,null,"102-2; 102-6; 102-7"]
["Depósitos1","%",0.109,0.106,0.10100000000000001,null,"102-2; 102-6; 102-7"]
["Domiciliación nóminas1","%",9.7000000000000003E-2,9.6000000000000002E-2,9.7000000000000003E-2,null,"102-2; 102-6; 102-7"]
["Fondos de inversión (incluye PPRs)1","%",0.17199999999999999,0.188,0.2,null,"102-2; 102-6; 102-7"]
["Seguros  (inlcuye PPRs)1","%",0.123,0.114,0.112,null,"102-2; 102-6; 102-7"]
["1. Datos de 2021 a noviembre. 2. Datos de 2021 a septiembre."]
[]
["Banca próxima y accesible"]
["Red España"]
["Oficinas ","uds",4966,3782,4118,"ü","102-2; 102-6; 102-7"]
["Oficinas retail","uds",4615,3571,3918,null,"102-2; 102-6; 102-7"]
["de las que Store ","uds",608,548,458,null,"102-2; 102-6; 102-7"]
["de las que Business Bank","uds",84,49,42,null,"102-2; 102-6; 102-7"]
["de las que oficinas rurales AgroBank","uds",1175,888,919,null,"102-2; 102-6; 102-7",null,"1; 6; 14"]
["de las que all in one ","uds",4,2,2,null,"102-2; 102-6"]
["Centros Banca Privada","uds",127,68,127,null,"102-2; 102-6; 102-7"]
["Centros Empresa ","uds",208,128,53,null,"102-2; 102-6; 102-7"]
["Centros Institutional Banking","uds",15,14,15,null,"102-2; 102-6; 102-7"]
["Centros Corporate Banking","uds",1,1,1,null,"102-2; 102-6; 102-7"]
["Puntos de presencia internacional","uds",27,27,27,null,"102-2; 102-6; 102-7"]
["Poblaciones españolas >5.000 habitantes con presencia CaixaBank","%",0.99,0.98799999999999999,0.94,"ü",null,null,"1; 11"]
["Poblaciones españolas >10.000 habitantes con presencia CaixaBank","%",1,1,1,"ü",null,null,"1; 11"]
["Número de poblaciones en la que es la única entidad financiera presente","uds",420,215,229,"ü",null,null,"1; 11"]
["Poblaciones españolas en las que CaixaBank está presente","uds",2234,"n.d.","n.d.","ü",null,null,"1; 11"]
["Ciudadanos que disponen de una oficina en su municipio","%",0.91800000000000004,0.91,0.91,"ü",null,null,"1; 11"]
["Ciudadanos en municipios pequeños (< 5.000 habitantes) cubiertos por oficina o agente de CaixaBank","%",0.38600000000000001,0.33100000000000002,"n.d.","ü",null,null,"1; 11"]
["Número Oficinas Móviles","uds",14,"n.d.","n.d."]
["Número de poblaciones cubiertas por las Oficinas Móviles","uds",426,"n.d.","n.d."]
["Oficinas accesibles ","%",0.95799999999999996,0.94,0.93,null,null,null,"1; 11"]
["Oficinas dónde se han eliminado barreras","uds",16,49,64,null,null,null,"1; 11"]
["Cajeros automáticos","uds",13008,8827,9111,"ü","102-2; 102-6"]
["Cajeros accesibles","%",1,0.99,0.99,"ü",null,null,"1; 11"]
["Cajeros que disponen de vídeos de ayuda en lengua de signos","%",0.95420000000000005,0.998,0.996,null,null,null,"1; 11"]
[]
["Red Portugal"]
["Oficinas Portugal","uds",348,421,477,"ü","102-2; 102-6; 102-7"]
["Oficinas retail","uds",297,360,406,null,"102-2; 102-6; 102-7"]
["Centros Premier/Privada","uds",22,27,36,null,"102-2; 102-6; 102-7"]
["Centros empresa","uds",29,34,34,null,"102-2; 102-6; 102-7"]
["Poblaciones portuguesas >5.000 habitantes con presencia","%",0.63,0.64,"n.d.","ü",null,null,"1; 11"]
["Poblaciones portuguesas >10.000 habitantes con presencia","%",0.81,0.83,0.85,"ü",null,null,"1; 11"]
["Oficinas accesibles ","%","n.d.",0.26,0.38,null,null,null,"1; 11"]
["Oficinas dónde se han eliminado barreras","uds","n.d.","n.d.",5,null,null,null,"1; 11"]
["Cajeros automáticos - Portugal","uds",1418,1456,1380,"ü","102-2; 102-6; 102-7"]
[]
["Innovación, multicanalidad y digitalización "]
["CaixaBank España"]
["Clientes digitales (Clientes Now)","MM",10.5,5.5,6.5,null,null,null,9]
["Clientes digitales (Clientes Now)","%",0.73099999999999998,-0.38300000000000001,0.61699999999999999,null,null,null,9]
["Clientes mobile","MM",4.5,2.9,"n.d.",null,null,null,9]
["Clientes mobile (s/ clientes digitales)","%",0.53800000000000003,0.42499999999999999,"n.d.",null,null,null,9]
["Penetración clientes digitales","%",0.4,0.3,0.3,null,null,null,9]
["Clientes que se conectan diariamente (media 12 meses)","MM",3,1.8,1.8,null,null,null,9]
["Clientes inTouch","MM",2.2999999999999998,1.3,1.3,null,null,null,9]
["Clientes imagin1","MM",3.7,1.4,1.4,null,null,null,9]
["Tarjetas digitales (móvil o reloj)","MM",3.77,2.2999999999999998,1.91,null,null,null,9]
["Compras realizadas con el móvil","MM",1.1499999999999999,1.0900000000000001,"n.d.",null,null,null,9]
[]
["BPI"]
["Clientes digitales (BPI Net)","MM",0.77181200000000005,"n.d.","n.d.",null,null,null,9]
["Clientes digitales (BPI Net)","%",0.51100000000000001,"n.d.","n.d.",null,null,null,9]
[]
["Grupo CaixaBank2"]
["Tarjetas emitidas","MM",20.100000000000001,17.600000000000001,17.600000000000001]
["Facturación tarjetas ","MM€",64214,52052,52052]
["Comercios/PoS","uds",713243,423767,423767]
["Facturación en datáfonos","MM€",68602,55499,55499]
["1.  Incluye 1 MM clientes menores."]
[]
["Experiencia del cliente y calidad"]
["Usuarios contactados1","uds",10034005,228537,399480]
[]
["CaixaBank España"]
["Clientes comprometidos2","%",0.34899999999999998,0.33800000000000002,0.35]
["Índice de experiencia (IEX) (escala 0-100)2","uds",86.3,85.4,86.3]
[]
["BPI"]
["IEX Particulares (escala 0-100)","uds",91.4,91,87.7]
["1. En 2021 incluye contactos a través de touchpoints."]
["2. Modificación del dato de 2020 en base a recálculo de la información por reestructuración organizativa."]
[]
["Ciberseguridad, eficiencia y infraestructura IT"]
["Inversión en seguridad de la información","MM€",54,50,50,null,null,null,"9; 16"]
["Personas en el equipo de Security & Governance","uds",55,39,36,null,null,null,"9; 16"]
["Simulacros de phising por empleado/año","uds",12,12,12,null,null,null,"9; 16"]
["0-clickers en campañas de phising ","%",0.33,0.54,0.48,null,null,null,"9; 16"]
["Empleados formados en Ciberseguridad","%",0.99,0.98,0.98,null,null,null,"9; 16"]
["Inversión en desarrollo y tecnología","MM€",1037.6400000000001,933,931,null,null,null,9]
["Inversión en desarrollo y tecnología - extraordinario integración 2021","MM€",227,"n.a.","n.a.",null,null,null,9]
["Transacciones procesadas","MM",153179,120666,98963]
["Incidencia relevantes resueltas en menos de 4 horas","%",0.85199999999999998,0.79700000000000004,0.88700000000000001]
["Número de aplicaciones gestionadas en la nube interna - Grado de adopción del cloud","uds/%","612/21","476/16,6","400/9,9"]
["Datos gestionados diáriamente en el modelo datapool","TB",15,11,"n.d."]
["Informes regulatorios generados en base a datapool de manera automatizada","%",0.84399999999999997,0.82199999999999995,0.77500000000000002]
["Casos de robotics implantados","uds",451,302,144]
["Tiempo dedicado a procesos administrativos en oficinas","%",0.159,0.16450000000000001,0.185]
["Asistentes cognitivos para asistir procesos administrativos (inteligencia artificial)","uds",14,3,3]
["Mejora time-to-market de proyectos","%",-0.26,-0.11,-5.8000000000000003E-2]
["Número de fugas de información","uds",0,"n.d","n.d",null,null,"ü","9; 16"]
["Número de fugas con información personal identificable","uds",0,"n.d","n.d",null,null,"ü","9; 16"]
["Número clientes afectados por la fugas de información personal identificable","uds",0,"n.d","n.d",null,null,"ü","9; 16"]
[]
["Personas que trabajan en CaixaBank"]
["Empleados Grupo CaixaBank","uds",49762,35434,35736,"ü","102-8"]
["CaixaBank, S.A.","uds",41602,27404,27572,null,"102-8"]
["BPI","uds",4462,4603,4840,null,"102-8"]
["Otras sociedades del Grupo","uds",3698,3427,3324,null,"102-8"]
["Edad media","años",45.96,43.7,42.6,null,"102-8"]
["Antigüedad media","años",18.41,16.309999999999999,15.5,null,"102-8"]
["Número de empleados con discapacidad","uds",588,362,343,"ü","102-8; 405-1"]
["Empleados con contrato fijo o indefinido a tiempo completo","%",0.998,0.99252130721905518,0.98299999999999998,null,"102-8"]
["Mujeres","%",0.55530000000000002,0.54600000000000004,0.54800000000000004,"ü","102-8 ; 405-1",null,5]
["Mujeres en posiciones directivas a partir de subdirección de oficina A y B1","%",0.41299999999999998,0.41599999999999998,0.41299999999999998,null,"102-8; 405-1",null,5]
["Posiciones directivas cubiertas internamente1","%",0.99939999999999996,0.99099999999999999,0.99299999999999999,null,"102-8"]
["Remuneraciones medias","€",57919.39,59864,58902,"ü","102-8, 401-1"]
["Remuneraciones medias - Mujeres","€",52821.27,54285,53076,"ü","405-2 ; 102-38 ; 102-39; 102-8"]
["Remuneraciones medias - Hombres","€",64314.33,66591,65857,"ü","405-2 ; 102-8; 102-38 ; 102-39"]
["Brecha salarial","%",1.0500000000000001E-2,1.77E-2,1.6899999999999998E-2,"ü","102-8; 405-2"]
["Remuneraciones medias - Directivos","€",90690.7,98509,97444,"ü","405-2 ; 102-38 ; 102-39; 102-8",null,5]
["Remuneraciones medias - Mandos Intermedios","€",69424.11,70601,69375,"ü","405-2 ; 102-38 ; 102-39; 102-8"]
["Remuneraciones medias - Resto empleados","€",48046.64,48100,46497,"ü","405-2 ; 102-38 ; 102-39; 102-8"]
["Horas de formación por empleado","uds",81.77,73.3,98,"ü","404-1 ; 102-8"]
["Inversión en formación por empleado","€",263,417,456,"ü","404-1 ; 102-8"]
["Empleados con certificación en asesoramiento financiero","uds",32088,18710,18074,null,"404-1 ; 404-2; 102-8"]
["Empleados formados en Ley de Crédito Inmobiliario","uds",30664,18066,9863,null,"404-1 ; 404-2; 102-8"]
["Empleados formados en IDD (Insurance Distribution Directive)","uds",33259,21475,"n.d.",null,"404-1 ; 404-2; 102-8"]
["Incorporaciones","uds",172,640,1125,"ü","102-8; 401-1"]
["Incorporaciones mujeres","uds",95,307,510,"ü","102-8; 401-1"]
["Incorporaciones hombres","uds",77,333,615,"ü","102-8; 401-1"]
["Despidos","uds",82,88,92,"ü","102-8"]
["Despidos mujeres","uds",39,45,40,"ü","102-8"]
["Despidos hombres","uds",43,43,52,"ü","102-8"]
["Rotación del personal no deseada","%",1.6999999999999999E-3,2.5000000000000001E-3,3.0000000000000001E-3,"ü","401-1; 102-8"]
["Empleados cubiertos por algún convenio colectivo","%",1,1,1,"ü","102-8; 102-41"]
["Empleados que disfrutaron reducciones de jornada (cuidado hijos)2","uds",2166,1080,1691,null,"102-8",null,5]
["Empleados de excedencia (cuidados personas, etc.)2","uds",615,769,555,null,"102-8",null,5]
["Empleados que disfrutaron permisos retribuidos2","uds",3059,2344,2555,null,"102-8",null,5]
["Número de accidentes de trabajo","uds",418,285,523,"ü","403-9; 102-8"]
["Número de accidentes de trabajo - Mujeres","uds",288,183,347,"ü","403-9; 102-8"]
["Número de accidentes de trabajo - Hombres","uds",130,102,176,"ü","403-9; 102-8"]
["Frecuencia de los accidentes en el trabajo (índice de accidentabilidad)","uds",0.9,1.04,1.77,"ü","403-9; 102-8"]
["Frecuencia de los accidentes en el trabajo (índice de accidentabilidad) - Mujeres","uds",1.07,1.48,2.4300000000000002,"ü","403-9; 102-8"]
["Frecuencia de los accidentes en el trabajo (índice de accidentabilidad) - Hombres","uds",0.7,0.52,1.01,"ü","403-9; 102-8"]
["Índice de gravedad","uds",0.1,0.09,"n.d.","ü","403-9; 102-8"]
["Índice de gravedad - Mujeres","uds",0.11,0.09,"n.d.","ü","403-9; 102-8"]
["Índice de gravedad - Hombres","uds",0.09,0.09,"n.d.","ü","403-9; 102-8"]
["Tasa de absentismo gestionable","%",3.5299999999999998E-2,3.4000000000000002E-2,2.8199999999999999E-2,"ü","102-8"]
["Participación Estudio Compromiso","%",0.56000000000000005,"n.d.","n.d.",null,"102-8"]
["Satisfacción global Estudio Compromiso3","%",0.74,"n.d.","n.d.",null,"102-8"]
["1. CaixaBank, S.A, perímetro pre-fusión."]
["2. CaixaBank, S.A. "]
["3. Total favorable (TF). Estudio biannual. En 2018 el TF fue del 75%."]
[]
["Comportamiento responsable y ético"]
["Empleados con retribución vinculada a cursos de formación sobre conducta","uds",33974,34605,29707,"ü","102-17; 205-2; 412-2",null,"12; 16"]
["Acciones de sensibilización (ética e integridad)","uds",361,260,313,"ü","102-17; 205-1; 205-2; 412-2",null,"12; 16"]
["Canal de consultas y denuncias - Denuncias","uds",33,38,21,"ü","102-17; 205-1; 412-1",null,"12; 16"]
["s/ Comercialización de productos, transparencia y protección al cliente","uds",17,15,"n.d.","ü","417-1; 417-2",null,"12; 16"]
["s/ Protección de datos /confidencialidad de la información","uds",4,6,"n.d.","ü",null,null,"12; 16"]
["s/ Conflictos de intereses","uds",3,3,"n.d.","ü",null,null,"12; 16"]
["s/ Incumplimiento de la normativa de PBC/FT","uds",1,0,"n.d.","ü","205-1",null,"12; 16"]
["s/ Política Anticorrupción","uds",0,1,"n.d.","ü","205-1",null,"12; 16"]
["Otros","uds",8,13,21,"ü",null,null,"12; 16"]
["Canal de consultas y denuncias - Consultas","uds",417,489,285,"ü","102-17; 205-1; 412-1; ",null,"12; 16"]
["s/ Reglamento Interno de Conducta en el Mercado de Valores","uds",207,288,94,"ü",null,null,"12; 16"]
["s/ Conflictos de intereses","uds",117,88,112,"ü",null,null,"12; 16"]
["s/ Incumplimiento de la normativa de PBC/FT","uds",19,0,0]
["s/ Política anticorrupción","uds",15,22,29,"ü","205-1; 205-3",null,"12; 16"]
["s/ Información privilegiada","uds",14,0,0]
["s/ Comercialización de productos transparencia y protección al cliente","uds",10,10,"n.d.","ü","417-1; 417-2",null,"12; 16"]
["s/ Protección de datos /confidencialidad de la información","uds",12,10,"n.d.","ü",null,null,"12; 16"]
["Otros","uds",23,65,50,"ü",null,null,"12; 16"]
["Denuncias formales referidas a posibles casos de acoso","uds",7,3,5,"ü","412-1",null,"12; 16"]
["Casos de acoso confirmados","uds",2,1,0,"ü","412-1",null,"12; 16"]
["Servicio Atención al Riesgo Reputacional - Consultas","uds",293,279,310,null,"412-1",null,"12; 16"]
["s/ Defensa","uds",129,103.23,120.9,null,"412-1",null,"12; 16"]
["Otros","uds",164,175.76999999999998,148.79999999999998,null,"412-1",null,"12; 16"]
[]
["Transparencia y comercialización y comunicación responsables "]
["Productos/servicios analizados (Comité de Producto)","uds",224,246,218,null,"417-1"]
["Productos/servicios denegados en primera instancia por no cumplir principios acordados  (Comité de Producto)","uds",6,4,2,null,"417-1"]
["Campañas publicitarias testeadas (Autocontrol)","uds",6611,4764,3279,null,"417-1",null,16]
[]
["Servicio de Atención al Cliente (SAC)"]
["Reclamaciones recibidas - SAC","uds",239347,119361,75766,"ü"]
["Tiempo medio de resolución - < 10 días","%",0.35,0.25,0.32,"ü"]
["Tiempo medio de resolución - 10 a 30 días","%",0.45,0.57999999999999996,0.56999999999999995,"ü"]
["Tiempo medio de resolución - Más de 30 días","%",0.2,0.17,0.11,"ü"]
["Resolución - a favor del declarante","%",0.47,0.49,0.48,"ü"]
["Resolución - a favor de la Entidad","%",0.38,0.33,0.36,"ü"]
["Inadmitidas / sin pronunciamiento","%",0.15,0.18,0.16,"ü"]
["Servicios de Reclamaciones de los Supervisores","uds",3720,1598,1322,"ü"]
[]
["Reclamaciones concluidas BPI1","uds",6806,5220,3967,"ü"]
["Reclamaciones concluidas a favor del cliente BPI1","%",0.15,0.22,0.14000000000000001,"ü"]
[]
["Contact Center Clientes"]
["Contactos Contact Center Clientes  ","uds",9574251,4078810,3100880,"ü","102-43"]
[]
["Accionistas e inversores"]
["Número de reuniones del Comité consultivo accionistas","uds",3,3,3,"ü","102-21"]
["Reuniones (road-shows) Inversores y analistas","uds",406,541,">500","ü","102-21"]
["1. Los datos de 2021 inlcuyen BPI Gestâo de Ativos y BPI Vida E Pensoes. "]
[]
["Inclusión financiera"]
["Bonos sociales emitidos CaixaBank ","MM€",1000,1000,1000,"ü","203-1; 203-2; 413-1",null,"1; 8"]
["Microcréditos y otros préstamos con impacto social concedidos","MM€",953,900,725,"ü","203-1; 203-2; 413-1","ü"]
["Familiares","MM€",547,373,413,"ü","203-1; 203-2; 413-1","ü","1; 10"]
["Negocios","MM€",196,374,204,"ü","203-1; 203-2; 413-1","ü",8]
["Otros préstamos con impacto social","MM€",210,154,108,"ü","203-1; 203-2; 413-1","ü","3; 4; 9"]
["Acumulado de fallidos sobre capital concedido vencido","%",6.0699999999999997E-2,6.0400000000000002E-2,5.3999999999999999E-2,null,null,"ü"]
["Microcréditos y otros préstamos con impacto social concedidos","uds",107222,105378,99328,"ü","203-1; 203-2; 413-1",null,"1; 3; 4; 8; 9; 10"]
["Nuevos negocios creados gracias al apoyo a emprendedores","uds",6672,5416,9002,"ü","203-1; 203-2; 413-1",null,"1; 3; 4; 8; 9; 10"]
["Puestos de trabajo creados gracias al apoyo a emprendedores","uds",17007,8737,20174,"ü","203-1; 203-2; 413-1",null,"1; 3; 4; 8; 9; 10"]
["Cuentas Sociales / Cuentas Inserción","uds",211432,125878,83483,"ü","413-1","ü","1; 8; 10"]
[]
["Inversión socialmente responsable"]
["VidaCaixa"]
["Recursos gestionados de clientes (incluye BPI Vida e Pensões)","MM€",114010,96467,93011,null,"102-2; 102-6"]
["Inversiones que tienen en consideración criterios ASG1","%",1,1,1,null,"413-1",null,12]
["Exposición a bonos sostenibles ","MM€",2236,1304,473,null,"413-1",null,12]
["Exposición a bonos verdes","MM€",1283,852,321,null,"413-1",null,12]
["Exposición a bonos sostenibles2","MM€",523,452,152,null,"413-1",null,12]
["Exposición a bonos sociales","MM€",327,"n.d.","n.d.",null,"413-1",null,12]
["Exposición a bonos sustainability linked","MM€",103,"n.d.","n.d.",null,"413-1",null,12]
["Engagement3"]
["Diálogos colectivos","uds",6,6,6,null,"413-1",null,12]
["Diálogos con compañías sobre temas ASG","uds",44,20,10,null,"413-1",null,12]
["Diálogos con gestoras externas sobre temas ASG","uds",15,63,"n.d.",null,"413-1",null,12]
["Due dilligence ASG con gestoras externas","uds",286,"n.d.","n.d.",null,"413-1",null,12]
["Inversión en compañías sujeta a procesos de engagement","%",0.11,"n.d.","n.d.",null,"413-1",null,12]
["Proxy voting"]
["Juntas donde se ha votado en contra miembros del Consejo por motivo por motivos de controversias ASG","uds",19,12,13,null,"413-1",null,12]
["Juntas donde se ha votado a favor de resoluciones de los accionistas en materia medioambiental y social","uds",61,"n.d.","n.d.",null,"413-1",null,12]
["Distribución patrimonio de productos bajo SFDR (Planes de pensiones en España)"]
["Patrimonio de productos clasificado bajo artículo 6 (integra)","MM€/%","24.770 / 52,8%","n.a.","n.a.",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad \n(artículo 8 - impulsa)","MM€/%","21.970 / 46,8%","n.a.","n.a.",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad\n (artículo 9 - impacta)","MM€/%","195 / 0,4%","n.a.","n.a.",null,"413-1",null,12]
[]
["CaixaBank Asset Management4"]
["Activos bajo gestión","MM€",93433,60486,59628,null,"102-2; 102-6"]
["Inversiones que tienen en consideración criterios ASG","%",1,0.88200000000000001,0.85299999999999998,null,"413-1",null,12]
["Exposición a bonos sostenibles ","MM€",4231,1330,"n.d.",null,"413-1",null,12]
["Exposición a bonos verdes","MM€",2372,1040,"n.d.",null,"413-1",null,12]
["Exposición a bonos sostenibles2","MM€",1111,290,"n.d.",null,"413-1",null,12]
["Exposición a bonos sociales","MM€",479,"n.d.","n.d.",null,"413-1",null,12]
["Exposición a bonos sustainability linked","MM€",269,"n.d.","n.d.",null,"413-1",null,12]
["Engagement3"]
["Diálogos colectivos","uds",2,2,2,null,"413-1",null,12]
["Diálogos con compañías sobre temas ASG","uds",115,42,4,null,"413-1",null,12]
["Due dilligence ASG con gestoras externas","uds",230,105,"n.d.",null,"413-1",null,12]
["Proxy voting"]
["Juntas donde se ha votado en contra miembros del Consejo por motivo por motivos de controversias ASG","uds",20,9,9,null,"413-1",null,12]
["Juntas donde se ha votado a favor de resoluciones de los accionistas en materia medioambiental y social","uds",61,57,37,null,"413-1",null,12]
["Distribución patrimonio de productos comercializados activamente bajo SFDR - España"]
["Patrimonio de productos clasificado bajo artículo 6 (integra)","MM€/%","46.242 / 60,1%","n.a.","n.a.",null,"413-1",null,12]
["Patrimonio de productos clasificado bajo artículo 6 (no integra)","MM€/%","4.118 / 5,4%"]
["Patrimonio de productos con calificación de sostenibilidad \n(artículo 8 - impulsa)","MM€/%","23.325 / 30,3%","n.a.","n.a.",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad\n (artículo 9 - impacta)","MM€/%","3.214  / 4,2%","n.a.","n.a.",null,"413-1",null,12]
["Distribución patrimonio de productos comercializados activamente bajo SFDR - Portugal"]
["Patrimonio de productos clasificado bajo artículo 6 (integra)","MM€/%","1.514 / 37,5%","n.a.","n.a.",null,"413-1",null,12]
["Patrimonio de productos clasificado bajo artículo 6 (no integra)","MM€/%","0 / 0%",null,null,null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad \n(artículo 8 - impulsa)","MM€/%","2.522 / 62,5%","n.a.","n.a.",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad\n (artículo 9 - impacta)","MM€/%","0 / 0%","n.a.","n.a.",null,"413-1",null,12]
["1. Incluye la información de BPI Vida e Pensões. No se incluye la cartera integrada origen Bankia."]
["2. Incluye en 2020  y 2019 bonos sociales y sostenibles. "]
["3. Diálogos incluye aquellos activos a 31/12 así como aquellos iniciados y finalizados dentro del ejercicio 2021."]
[" "]
[]
["Estrategia medioambiental"]
["Bonos verdes emitidos CaixaBank ","MM€",2582,1000,0,"ü","203-1; 203-2; 413-1",null,"7; 9"]
["Participación en la colocación de bonos sostenibles ","MM€",5000,1700,1350,"ü","203-1; 203-2; 413-1",null,"7; 9; 13"]
["Participación en la colocación de bonos verdes","MM€",5536,4700,2550,"ü","203-1; 203-2; 413-1",null,"7; 9; 13"]
["Cartera intensiva en carbono","%","≈2%","≈2%","≈2%","ü","102-29; 201-2; 203-2; 413-1; 403-2",null,"7; 12; 13"]
["Principios de Ecuador - Operaciones financiadas","MM€",842.5,1430,1412,"ü","102-29; 201-2; 203-2; 413-1",null,"7; 12; 13"]
["Categoria A  (potenciales impactos ASG significativos)","MM€",0,225,313,"ü","102-29; 201-2; 203-2; 413-1",null,"7; 12; 13"]
["Categoria B (potenciales impacto ASG limitados y mitigables)","MM€",842.5,1042,1099,"ü","102-29; 201-2; 203-2; 413-1",null,"7; 12; 13"]
["Categoria C (potenciales impacto ASG mínimos o sin impacto adverso)","MM€",0,163,0,"ü","102-29; 201-2; 203-2; 413-1",null,"7; 12; 13"]
["Préstamos referenciados a índices de sostenibilidad","MM€",10832,2997,919,"ü","102-29; 201-2; 203-2; 413-1",null,"7; 12; 13"]
["Promociones inmobiliarias con calificación prevista A o B","MM€",1151,1001,938,"ü","201-2; 203-2; 413-1",null,"7; 13"]
["Promociones inmobiliarias con calificación prevista A o B - Real estate comercial","MM€",280,306,248,"ü","201-2; 203-2; 413-1",null,"7; 13"]
["Project Finance energías renovables","MM€",1706,3163,2453,"ü","102-29; 201-2; 203-2; 413-1",null,"7; 12; 13"]
["Préstamos con Green Certificate según GLP","MM€",1625,2021,497,"ü","201-2; 203-2; 413-1",null,"7; 13"]
["Ecofinanciación (Consumo y Agro)","MM€",61,54,43,"ü","102-29; 201-2; 203-2; 413-1",null,"2; 7; 12; 13"]
["Financiación sostenible - BPI","MM€",248,226,183,"ü","201-2; 203-2; 413-1",null,"7; 13"]
["Solicitudes de financiación evaluadas integrando el riesgo medioambiental1","uds",9260,630,100,"ü","102-29; 201-2; 203-2; 413-1",null,"102-29;"]
["Taxonomía - Reglamento (UE) 2020/852 del Parlamento Europeo y del Consejo2"]
["% exposiciones a actividades económicas elegibles según la Taxonomía sobre el total de activos cubiertos por el GAR (Green Asset Ratio)\n(Green Asset Ratio)","%",0.47120000000000001,"n.a.","n.a."]
["% exposiciones a actividades económicas no elegibles según la Taxonomía sobre el total de activos cubiertos por el GAR","%",0.34320000000000001,"n.a.","n.a."]
["% exposiciones a sociedades que no están obligadas a publicar información no financiera de conformidad con NFRD sobre el total de activos cubiertos por el GAR","%",0.17330000000000001,"n.a.","n.a."]
["% exposición cartera préstamos interbancarios a la vista sobre el total de activos cubiertos por el GAR","%",1.4E-3,"n.a.","n.a."]
["% de exposiciones a derivados sobre el total de activos cubiertos por el GAR","%",2.8999999999999998E-3,"n.a.","n.a."]
["% exposiciones a gobiernos centrales, bancos centrales y emisores supranacionales sobre el total de activos sujetos al reglamento de taxonomía","%",0.33139999999999997,"n.a.","n.a."]
["% exposición de la cartera de negociación sobre el total de activos sujetos al reglamento de taxonomía","%",3.2899999999999999E-2,"n.a.","n.a."]
["1. Evaluadas entre la Dirección General de Riesgos, los Centros de Admisión de Riesgos, Oficinas Internacionales y BPI. "]
["2. CaixaBank, S.A. Los datos al 31 de diciembre de 2021 se han elaborado en base al mejor esfuerzo para seguir la normativa aplicable y se evolucionarán en el futuro a medida que se disponga de mayor información de las contrapartes. "]
[]
["Acceso a la vivienda"]
["Daciones en pago año en curso","uds",843,370,981,"ü","203-1; 203-2",null,"1; 10; 11"]
["Expedientes revisados por el Servicio de Atención al Cliente Hipotecario","uds",2216,"n.d.","n.d.","ü","203-1; 203-2",null,"1; 10; 11"]
["Viviendas programa de alquiler social1","uds",13235,14455,4880,"ü","203-1; 203-2",null,"1; 10; 11"]
["Viviendas con subvención","uds",4160,5562,"n.a.","ü","203-1; 203-2",null,"1; 10; 11"]
["Viviendas sin subvención","uds",7996,7568,"n.a.","ü","203-1; 203-2",null,"1; 10; 11"]
["Programa de alquiler social centralizado - Fundación \"la Caixa\"","uds",1079,1325,2416,"ü","203-1; 203-2",null,"1; 10; 11"]
["Importe medio de los alquileres de la cartera social  con subvención ","€",261.51,236,"n.a.","ü","203-1; 203-2",null,"1; 10; 11"]
["Importe medio de los alquileres de la cartera social sin subvención ","€",219.84,273,"n.a.","ü","203-1; 203-2",null,"1; 10; 11"]
[]
["Cultura financiera"]
["Mucho por Hacer - Audiencia potencial ","MM",408,67,"n.a.",null,"413-1",null,4]
["Mucho por Hacer - Views","MM",24.7,8.3000000000000007,"n.a.",null,"413-1",null,4]
["CaixaBankTalks - Charlas sobre ahorro, protección y planificación financiera - Asistentes","uds",4032,5007,6445,null,"413-1",null,4]
["CaixaBankTalks - Charlas sobre ahorro, protección y planificación financiera - Sesiones (presenciales + virtuales)","uds",23,32,308,null,"413-1",null,4]
["AulaTalks - Conferencias para accionistas / Visualizaciones","uds","6 (7.070)","3 (30.668)","5 (4.771) ",null,"413-1",null,4]
["Webinars para accionistas / Asistentes","uds","11 (7.323)","12 (6.084)","30 (2.588)",null,"413-1",null,4]
["Voluntariado CaixaBank - Educación Financiera - Beneficiarios ","uds",26633,18926,1636,null,"413-1","ü","4; 10"]
["Voluntariado CaixaBank - Educación Financiera - Talleres","uds",1879,1353,128,null,"413-1","ü","4; 10"]
["Artículos publicados por economistas de CaixaBank Research","uds",826,690,654,null,"413-1",null,4]
["Conferencias realizadas por los economistas de CaixaBank Research","uds",99,82,84,null,"413-1",null,4]
["Seguidores en el perfil de twitter de CaixaBank Research","uds",4830,4063,4073,null,"413-1",null,4]
[]
["Proveedores"]
["Número de proveedores de gestión","uds",3390,2393,3006,null,"102-9"]
["Volumen facturado por proveedores de gestión","MM€",2979,2120,2183,null,"102-9"]
["Proveedores homologados y rehomologados en el ejercicio","uds",882,688,584,null,"102-9"]
["Plazo medio de pago a proveedores","días",22.1,21,22.5,"ü","102-9"]
["Volumen negociado a través de negociación electrónica (RFQ, RFP o Subasta)","MM€",636,642,574,null,"102-9"]
["Volumen de gestión correspondiente a proveedores locales - España","%",0.97,0.97,0.95,"ü","102-9; 204-1"]
["Volumen de facturación de les CEE (Centros Especiales de empleo)","MM€",7.3,5.4,4.5999999999999996,"ü","102-9; 414-1"]
["Auditorías realizadas","uds",30,16,12,"ü","102-9; 308-1"]
["Proveedores con certificación ISO 14001","uds",1402,1226,858,"ü","102-9; 308-1; 414-1"]
[]
["Acción social"]
["Acción Social con la Fundación \"la Caixa\" - Presupuesto canalizado a través de la red de oficinas","MM€",40,44.8,44.7,"ü","413-1",null,"1;2;10"]
["Acción Social con la Fundación \"la Caixa\" - Acciones de entidades locales atendidas","uds",7607,8557,8867,"ü","413-1",null,"1;2;10"]
["Acción Social con la Fundación \"la Caixa\" - Entidades beneficiarias","uds",6427,6904,10690,"ü","413-1",null,"1;2;10"]
["Campaña #Ningúnhogarsinalimentos - Recaudación de CaixaBank","MM€",1.3,3.4,"n.a.","ü","413-1",null,"1;2;11"]
["Otras alianzas con entidades y fundaciones locales - Convocatorias sociales / Proyectos","MM€/ uds","2,2 / 505","n.a.","n.a.",null,"413-1",null,"1;2;10"]
["Otras alianzas con entidades y fundaciones locales - Convocatorias ambientales / Proyectos","MM€/ uds","1,0 / 78","n.a.","n.a.","ü","413-1",null,"1;2;10"]
["Otras alianzas con entidades y fundaciones locales - Empleabilidad","MM€",0.7,"n.a.","n.a.","ü","413-1",null,"1;2;10"]
["Plataforma de donativos - Recaudación / Causas impulsadas","MM€ /uds","21 / 255","n.a.","n.a.","ü","413-1",null,"1;2;10"]
["Campaña #ReUtilízame - Artículos donados","uds",15873,36634,"n.a.","ü","413-1",null,"1;2;10"]
["Voluntarios activos con al menos una acción en los últimos 12 meses ","uds",4997,4594,null,"ü","413-1",null,"1;2;10"]
[]
["Otros indicadores de impacto"]
["Aportación directa e indirecta al PIB español","MM€",11519,9611,9468,null,"201-1; 203-2",null,8]
["%Aportación directa e indirecta al PIB español","%",9.5999999999999992E-3,8.6E-3,7.6E-3,null,"201-1; 203-2",null,8]
["Valor añadido Bruto de CaixaBank sobre el sector financiero y de seguros","%",0.17,0.13700000000000001,0.13600000000000001,null,"201-1; 203-2",null,"8; 9"]
["Aportación directa e indirecta al PIB portugués","MM€",913,832,791,null,"201-1; 203-2",null,8]
["%Aportación directa e indirecta al PIB portugués","%",4.3E-3,4.1999999999999997E-3,3.7000000000000002E-3,null,"201-1; 203-2",null,8]
["Valor añadido Bruto de BPI sobre el sector financiero y de seguros","%",6.8000000000000005E-2,6.2E-2,6.0999999999999999E-2,null,"201-1; 203-2"]
["Puestos de trabajo generados a través del efecto de compras a proveedores","uds",57108,49110,46440,"ü","203-2",null,"8; 9"]
["Puestos de trabajo generados a través del efecto de compras a proveedores - Portugal","uds",6738,6273,6175,"ü","203-2",null,"8; 9"]
["Tributos pagados y  recaudación de tributos de terceros","MM€",4074,2654,2633,null,"201-1; 207-4"]
["Tributos propios pagados","MM€",2254,1232,1175,"ü","201-1; 207-4"]
["Tributos recaudados de terceros","MM€",1820,1422,1461,null,"201-1; 207-4"]
["Tipo impositivo total1","%",0.3,0.43,0.36,null,"201-1; 207-4"]
["Otras aportaciones (Contribución FGD, FUR, extraordinaria sector bancario Portugal y Prestación Patrimonial DTA’s monetizables)","MM€",748,429,360,null,"201-1"]
["Premios Emprendedor XXI- Premios","MM€",0.8,0.8,0.8,"ü","413-1",null,"8; 9"]
["Premios Emprendedor XXI- Participantes en España y Portugal","uds",763,955,993,"ü","413-1",null,"8; 9"]
["1. El tipo impositivo total se mide como el porcentaje que representan los impuestos totales pagados - excluyendo Otras Aportaciones (FGD, FUR, Prestación Patrimonial DTA’s monetizables y Contribuciones al Sector Bancario Portugal)- sobre el beneficio antes de impuestos (2.254/(2.254+5.315)), en 2021."]
[]
["Plan de Gestión Ambiental1"]
["Consumo energía eléctrica ","MWh",301271,141360,152697,"ü","201-1; 203-2",null,"7; 13"]
["Consumo energía eléctrica por empleado","MWh",5.99,5.14,5.27,"ü","201-1; 203-2",null,"7; 13"]
["Consumo de energía eléctrica de origen renovable certificado","%",0.99209999999999998,0.99299999999999999,0.995,"ü","201-1; 203-2",null,"7; 13"]
["Cosumo de papel ","Toneladas",1246,918,1208,"ü","201-1; 203-2",null,"7; 13"]
["Consumo de papel por empleado","Toneladas",0.03,0.03,0.04,"ü","201-1; 203-2",null,"7; 13"]
["Consumo de papel reciclado respecto el total de papel consumido","%",0.96699999999999997,0.97499999999999998,0.97199999999999998,"ü","201-1; 203-2",null,"7; 13"]
["Emisiones de gases invernadero (GEI) generadas - Huella de carbono","t CO2 eq",24886,16245,21124,"ü","201-1; 203-2",null,"7; 13"]
["Alcance 1","t CO2 eq",9633,3597,5573,"ü","201-1; 203-2",null,"7; 13"]
["Alcance 2","t CO2 eq",1025,287,459,"ü","201-1; 203-2",null,"7; 13"]
["Alcance 3","t CO2 eq",14228,12361,15092,"ü","201-1; 203-2",null,"7; 13"]
["Emisiones de gases invernadero (GEI) generadas por empleado","t CO2 eq",0.49,0.57999999999999996,0.75,"ü","201-1; 203-2",null,"7; 13"]
["1. Los datos de 2021 que incluyen perímetro CaixaBank, S.A. post-fusión con Bankia y con alcances 1 y 2 del resto de compañías del Grupo."]
[]
["Respuesta a la emergencia Covid-19 y contribución a la recuperación"]
["Moratorias concedidas España","uds","n.a.",388641,"n.a.",null,"413-1",null,"1;2;10"]
["Moratorias concedidas España","MM€","n.a.",11097,"n.a.",null,"413-1",null,"1;2;10"]
["Moratorias concedidas Portugal","uds","n.a.",108612,"n.a.",null,"413-1",null,"1;2;10"]
["Moratorias concedidas Portugal","MM€","n.a.",6127,"n.a.",null,"413-1",null,"1;2;10"]
["Financiación con garantía pública concedida","MM€","n.a.",13191,"n.a.",null,"413-1",null,"1;2;10"]
["Préstamo negocios FEI-Covid-19","uds","n.a.",3424,"n.a.",null,"413-1",null,"1;2;10"]
["Préstamo negocios FEI-Covid-19","MM€","n.a.",54,"n.a.",null,"413-1",null,"1;2;10"]
["Clientes apoyados con el anticipo de las pensiones o prestaciones de desempleo","MM","n.a.","≈ 4","n.a.",null,"413-1",null,"1;2;10"]
["Contribución al fondo solidario sectorial para proteger al personal sanitario (seguro gratuito de vida y hospitalización)1","MM€","n.a.",8.5,"n.a.",null,"413-1",null,"1;2;10"]
["% oficinas abiertas en período estado de alarma (España)","%","n.a.",0.9,"n.a.",null,"413-1",null,"1;2;10"]
["% oficinas abiertas en período estado de alarma (Portugal)","%","n.a.",0.86,"n.a.",null,"413-1",null,"1;2;10"]
["Obra social descentralitzada - Canalización de fondos a necesidades urgentes","MM€","n.a.",9.1999999999999993,"n.a.",null,"413-1",null,"1;2;10"]
["Obra social descentralitzada - Acciones sociales","uds","n.a.",1682,"n.a.",null,"413-1",null,"1;2;10"]
["Campaña #Ningún hogar sin alimentos - Recaudación","MM€","n.a.",2.4,"n.a.",null,"413-1",null,"1;2;10"]
["Covid -19 Distribución de tablets a personas vulnerables (España / Portugal)","uds","n.a.","2.400 / 526","n.a.",null,"413-1",null,"1;2;10"]
["Covid -19 Recaudación a través de la Red de emergencia alimentaria (Portugal)","MM€","n.a.",1.7,"n.a.",null,"413-1",null,"1;2;10"]
["Arrendatarios beneficiados por la condonación de alquileres de inmuebles propios - Covid19","uds","n.a.",4786,"n.a.",null,"413-1; 203-1; 203-2",null,"1; 10; 11"]
["1. Incluye la aportación de SegurCaixa Adeslas y Bankia."]