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[null,"Measurement unit",2020,2019,"Act 11/2018 on non-financial information and diversity","GRI \n(Global Reporting Initiative)","SDGs\n (Sustainable Development Goals)"]
["Materiality"]
["Material issues (high and medium materiality)","uds",21,16,null,"102-21; 102-46, 102-47"]
["Enquiries","uds",4657,3285,null,"102-21; 102-46, 102-47"]
["Sahreholders","uds",1820,1774,null,"102-21; 102-40"]
["Customers","uds",1657,1069,null,"102-21; 102-40"]
["Employees","uds",893,327,null,"102-21; 102-40"]
["Experts anf analysts","uds",287,115,null,"102-21; 102-40"]
[]
["Corporate governance"]
["Good Governance Recommendations (CNMV) - Full Compliance","units",57,58,null,"102-18; 102-22"]
["Good Governance Recommendations (CNMV) - Partial Compliance","units",4,3,null,"102-18; 102-22"]
["Good Governance Recommendations (CNMV) - Non-compliance","units",2,2,null,"102-18; 102-22"]
["Quorum General Shareholders' Meeting (AGM) (Ordinary)","%",0.66700000000000004,0.65600000000000003,null,"102-18; 102-22"]
["Average approval of items on the AGM agenda","%",0.96,0.96,null,"102-18; 102-22"]
["Independent board members","%",0.42899999999999999,0.438,null,"102-18; 102-22"]
["Women on the Board","%",0.42899999999999999,0.375,null,"102-18; 102-22; 405-1"]
["Average age of Board Members","years",65,61,null,"102-18; 102-22"]
["Average attendance at Board meetings ","%",1,0.97899999999999998,null,"102-18; 102-22"]
["Board Members - Average term in position","years",4.8,4.0999999999999996,null,"102-18; 102-22"]
["Independent Board Members - Average term in position","years",5.0999999999999996,4.9000000000000004,null,"102-18; 102-22"]
["Average remuneration of Board Members - Men1","€ thousands",308,289,"ü","405-1; 405-1"]
["Average remuneration of Board Members - Women1","€ thousands",175,146,"ü","405-1; 405-2"]
["1. This does not include remuneration derived from positions other than those of representation on the Board of Directors of CaixaBank, S.A."]
[]
["Shares and Shareholder structure"]
["Share price at end of period","€/share",2.101,2.798]
["Average daily trading volume","units",23637,23583]
["Percentage stake CriteriaCaixa","%",0.4,0.4,null,"102-5"]
["Percentage stake in Own Shares, Board Members and other shareholders with Board representation","%",2.8000000000000001E-2,4.2999999999999997E-2,null,"102-5"]
["Percentage stake free float - management","%",0.57099999999999995,0.55700000000000005,null,"102-5"]
["Free float - Retail","%",0.34,0.33,null,"102-5"]
["Free float - Institutional","%",0.66,0.67,null,"102-5"]
["Shareholders","units",564723,578123,null,"102-5"]
["Shareholder remuneration for the year","€/share",7.0000000000000007E-2,0.15]
[]
["Commercial positioning"]
["Customers ","M",15.2,15.6,"ü","102-2; 102-6; 102-7"]
["Customers Spain","M",13.4,13.7,"ü","102-2; 102-6; 102-7"]
["Customers Portugal","M",1.9,1.9,"ü","102-2; 102-6; 102-7"]
[]
["Market shares in Spain"]
["Share of private customers ","%",0.309,0.27800000000000002,null,"102-2; 102-6; 102-7"]
["Share of private customers as primary bank","%",0.23899999999999999,0.24399999999999999,null,"102-2; 102-6; 102-7"]
["Share of Spanish self-employed workers1 ","%",0.33100000000000002,0.33400000000000002,null,"102-2; 102-6; 102-7",8]
["Share of businesses (turnover <1 €M)","%",0.24199999999999999,0.24099999999999999,null,"102-2; 102-6; 102-7"]
["Share of self-employed farmers ","%",0.27800000000000002,0.27700000000000002,null,"102-2; 102-6; 102-7","1; 6; 14"]
["Loans1","%",0.16200000000000001,"16.0%",null,"102-2; 102-6; 102-7"]
["Loans to business1","%",0.16500000000000001,"15.4%",null,"102-2; 102-6; 102-7",8]
["Mortgage loans1","%",0.153,"15.7%",null,"102-2; 102-6; 102-7"]
["Deposits1","%",0.156,"15.2%",null,"102-2; 102-6; 102-7"]
["Long-term saving ","%",0.23300000000000001,"22.5%",null,"102-2; 102-6; 102-7"]
["Pension plans","%",0.26300000000000001,"25.5%",null,"102-2; 102-6; 102-7"]
["Investment funds","%",0.17499999999999999,"17.1%",null,"102-2; 102-6; 102-7"]
["Life-savings insurance2","%",0.29899999999999999,"28.7%",null,"102-2; 102-6; 102-7"]
["Life-risk insurance2","%",0.215,"19.4%",null,"102-2; 102-6; 102-7"]
["Health insurance","%",0.30499999999999999,"30.1%",null,"102-2; 102-6; 102-7"]
["Card turnover","%",0.23300000000000001,"23.5%",null,"102-2; 102-6; 102-7"]
["POS invoicing","%",0.26500000000000001,"27.5%",null,"102-2; 102-6; 102-7"]
["Direct deposits of pensions2","%",0.20100000000000001,0.2,null,"102-2; 102-6; 102-7"]
[]
["Market share in Portugal"]
["Loans1","%",0.107,0.104,null,"102-2; 102-6; 102-7"]
["Mortgage loans1","%",0.122,0.11899999999999999,null,"102-2; 102-6; 102-7"]
["Deposits1","%",0.106,0.10100000000000001,null,"102-2; 102-6; 102-7"]
["Direct deposits of salaries1","%",9.6000000000000002E-2,9.7000000000000003E-2,null,"102-2; 102-6; 102-7"]
["Investment funds (including PPRs)1","%",0.188,0.2,null,"102-2; 102-6; 102-7"]
["Capitalisation insurance (including PPRs)1","%",0.114,0.112,null,"102-2; 102-6; 102-7"]
["1. Data as at November 2020. 2. Data as at September 2020."]
[]
["Local accessible banking"]
["Network in Spain"]
["Branches ","units",3782,4118,"ü","102-2; 102-6; 102-7"]
["Retail branches","units",3571,3918,null,"102-2; 102-6; 102-7"]
["of which Stores ","units",548,458,null,"102-2; 102-6; 102-7"]
["of which Business Banks","units",49,{"$f":"28+14","v":42},null,"102-2; 102-6; 102-7"]
["of which AgroBank rural branches","units",888,919,null,"102-2; 102-6; 102-7","1; 6; 14"]
["Private Banking Centres","units",68,127,null,"102-2; 102-6; 102-7"]
["Business Centres ","units",128,53,null,"102-2; 102-6; 102-7"]
["Institutional Banking Centres","units",14,15,null,"102-2; 102-6; 102-7"]
["Corporate Banking Centres","units",1,1,null,"102-2; 102-6; 102-7"]
["International points of presence","units",27,27,null,"102-2; 102-6; 102-7"]
["Spanish towns with >5,000 inhabitants where CaixaBank has a presence","%",0.94,0.94,"ü",null,"1; 11"]
["Spanish towns with >10,000 inhabitants where CaixaBank has a presence","%",1,1,"ü",null,"1; 11"]
["Number of towns in which it is the only entity present","units",215,229,"ü",null,"1; 11"]
["Citizens with a branch in their municipality","%",0.91,0.91,"ü",null,"1; 11"]
["Citizens in small municipalities (< 5,000 inhabitants) covered by a CaixaBank branch or agent","%",0.33,"n/a","ü",null,"1; 11"]
["Accessible branches ","%",0.94,0.93,null,null,"1; 11"]
["Branches where barriers have been removed","units",49,64,null,null,"1; 11"]
["ATMs","units",8827,9111,"ü","102-2; 102-6"]
["Accessible ATMs","%",0.99,0.99,"ü",null,"1; 11"]
["ATMs with video screens providing help in sign language","%",0.998,0.996,null,null,"1; 11"]
[]
["Network in Portugal"]
["Portugal branches","units",421,477,"ü","102-2; 102-6; 102-7"]
["Retail branches","units",360,406,null,"102-2; 102-6; 102-7"]
["Premier/Private Centres","units",27,36,null,"102-2; 102-6; 102-7"]
["Business Centres","units",34,34,null,"102-2; 102-6; 102-7"]
["Portuguese towns > 10,000 inhabitants with presence","%",0.83,0.85,"ü",null,"1; 11"]
["Accessible branches ","%",0.26,0.38,null,null,"1; 11"]
["Branches where barriers have been removed","units","n/a",5,null,null,"1; 11"]
["ATMs - Portugal","units",1285,1380,"ü","102-2; 102-6; 102-7"]
[]
["Innovation, multi-channel communication and digitalisation "]
["CaixaBank Spain"]
["Digital clients (Now Customers)","M",6.9,6.5,null,null,9]
["Digital clients (Now Customers)","%",0.67700000000000005,0.61699999999999999,null,null,9]
["Mobile customers","M",{"$f":"2.9","v":2.9},"n.d.",null,null,9]
["Mobile customers","%",0.42499999999999999,0.38,null,null,9]
["Share of digital customers","%",0.34399999999999997,0.3,null,null,9]
["Customers that connect daily (12-month average)","M",2.5,1.8,null,null,9]
["inTouch customers","M",1.4,1.3,null,null,9]
["imagin customers1","M",3,1.4,null,null,9]
["Cards downloaded from mobile phones","M",2.2999999999999998,1.91,null,null,9]
[]
["BPI"]
["Digital customers (BPI Net)","M",0.7,"n/a",null,null,9]
["Digital customers (BPI Net)","%",0.46700000000000003,"n/a",null,null,9]
[]
["CaixaBank Group 2"]
["Cards issued","M",18.3,17.600000000000001]
["Card turnover ","€m",50892,52052]
["Businesses/PoS","units",438889,423767]
["Invoicing in dataphones","€m",{"$f":"47344+1854","v":49198},55499]
["1.  Includes 1.8 M customers over 18 years of age, 1.1 M customers under-18 and non-customer registered users. In 2019, there were 1.4 M customers over 18."]
["2. Does not include Money To Pay."]
[]
["Customer experience and quality"]
["Users contacted","units",228537,399480]
[]
["CaixaBank Spain"]
["Net Promoter Score Retail (NPS) ","%",0.28899999999999998,0.29799999999999999]
["Committed customers","%",0.34799999999999998,0.35]
["Experience Index (IEX, scale 0-100)","units",86.1,86.3]
[]
["BPI"]
["Individuals IEX (scale 0-100)","units",91,87.7]
[]
["Cybersecurity, efficiency and IT infrastructure"]
["Investment in information security","€m",50,50,null,null,"9; 16"]
["People in the Security & Governance team","units",39,36,null,null,"9; 16"]
["Phishing simulations per employee/year","units",12,12,null,null,"9; 16"]
["0-clickers in phishing campaigns ","%",0.54,0.48,null,null,"9; 16"]
["Employees trained in Cybersecurity","%",0.98,0.98,null,null,"9; 16"]
["Investment in development and technology","€m",{"$f":"626+81+8+4+22+3+1+25+1+10+50+102","v":933},931,null,null,9]
["Transactions processed","M",120666,98963]
["Relevant incidents resolved in less than 4 hours","%",0.79,0.88700000000000001]
["Number of applications managed in the internal cloud - Degree of cloud adoption","Units/%","476/16.6","400/9.9"]
["Data managed daily in the datapool model","TB",1100,650]
["Regulatory reports generated using datapool","%",0.82199999999999995,0.77500000000000002]
["Cases of robotics implemented","units",295,144]
["Time dedicated to administrative processes in branches","%",0.16500000000000001,0.185]
["Cognitive assistants for administrative processes (AI)","units",3,3]
["Improved project time-to-market","%","- 5.8%",-0.11]
[]
["People working in CaixaBank"]
["CaixaBank Group employees","units",34434,35736,"ü","102-8"]
["CaixaBank, S.A.","units",27404,27572,null,"102-8"]
["BPI","units",4622,4840,null,"102-8"]
["Companies of the Group","units",{"$f":"+C157-C159-C158","v":2408},{"$f":"+D157-D158-D159","v":3324},null,"102-8"]
["Average age","years",43.7,42.6,null,"102-8"]
["Average length of service","years",16,15.5,null,"102-8"]
["Number of employees with disabilities","units",362,343,"ü","102-8; 405-1"]
["Employees with permanent or indefinite full-time contracts","%",{"$f":"35169/35434","v":0.99252130721905518},0.98299999999999998,null,"102-8"]
["Female","%",0.54600000000000004,0.54800000000000004,"ü","102-8 ; 405-1",5]
["Women in managerial positions, starting from A and B branch asst. manager1","%",0.41599999999999998,0.41299999999999998,null,"102-8; 405-1",5]
["Management positions covered internally1","%",0.99099999999999999,0.99299999999999999,null,"102-8"]
["Average remuneration","€",59864,58902,"ü","102-8, 401-1"]
["Average remuneration - Men","€",66591,65857,"ü","405-2 ; 102-8; 102-38 ; 102-39"]
["Average remuneration - Women","€",54285,53076,"ü","405-2 ; 102-38 ; 102-39; 102-8"]
["Salary gap","%",1.77E-2,1.6899999999999998E-2,"ü","102-8; 405-2"]
["Average remuneration - Upper management","€",98509,97444,"ü","405-2 ; 102-38 ; 102-39; 102-8",5]
["Average Remuneration - Middle management","€",70601,69375,"ü","405-2 ; 102-38 ; 102-39; 102-8"]
["Average remuneration - Other employees","€",48100,46497,"ü","405-2 ; 102-38 ; 102-39; 102-8"]
["Training hours per employee","units",73.3,98,"ü","404-1 ; 102-8"]
["Investment in training by employee","€",417,456,"ü","404-1 ; 102-8"]
["Professionals certified beyond compulsory MIFID II training.","units",6557,6548,null,"404-1 ; 404-2; 102-8"]
["Employees with financial advisory certification","units",18710,18074,null,"404-1 ; 404-2; 102-8"]
["Employees trained in the Real Estate Credit Act","units",18066,9863,null,"404-1 ; 404-2; 102-8"]
["New hires","uds",640,1125,"ü","102-8; 401-1"]
["New hires - women","uds",307,510,"ü","102-8; 401-1"]
["New hires - men","uds",333,615,"ü","102-8; 401-1"]
["Layoffs","units",88,92,"ü","102-8"]
["Layoffs - women","units",45,40,"ü","102-8"]
["Layoffs - men","units",43,52,"ü","102-8"]
["Undesired turnover","%",2.5000000000000001E-3,3.0000000000000001E-3,"ü","401-1; 102-8"]
["Employees covered by a collective agreement","%",1,1,"ü","102-8; 102-41"]
["Employees who enjoyed reductions in working hours (childcare)1","units",1080,1691,null,"102-8",5]
["Employees on leave of absence (personal care, etc.)1","units",769,555,null,"102-8",5]
["Employees who enjoyed paid leave1","units",2344,2555,null,"102-8",5]
["Number of work-related accidents","units",{"$f":"280+5","v":285},523,"ü","403-9; 102-8"]
["Number of work-related accidents - Women","units",{"$f":"180+3","v":183},{"$f":"345+2","v":347},"ü","403-9; 102-8"]
["Number of work-related accidents - Men","units",{"$f":"100+2","v":102},{"$f":"171+5","v":176},"ü","403-9; 102-8"]
["Frequency of work-related accidents (accident rate)","units",1.04,1.77,"ü","403-9; 102-8"]
["Frequency of work-related accidents (accident rate) - Women","units",1.48,2.4300000000000002,"ü","403-9; 102-8"]
["Frequency of work-related accidents (accident rate) - Men","units",0.52,1.01,"ü","403-9; 102-8"]
["Rate of absenteeism (manageable)","%",3.4000000000000002E-2,2.8199999999999999E-2,"ü","102-8"]
["Commitment Study Participation","%",0.7,"n/a",null,"102-8"]
["Commitment Study Overall Satisfaction2","%",0.71,"n/a",null,"102-8"]
["1. CaixaBank, S.A."]
["2. Total favourable (TF). Biannual study. In 2018 TF was 75%."]
[]
["Responsible and Ethical Behaviour"]
["Employees with remuneration linked to training courses on conduct","units",34605,29707,"ü","102-17; 205-2; 412-2","12; 16"]
["Awareness-raising activities. ","units",260,313,"ü","102-17; 205-1; 205-2; 412-2","12; 16"]
["Enquiries and complaints channel - Complaints","units",38,21,"ü","102-17; 205-1; 412-1","12; 16"]
["About Conflicts of interest","units",3,"n/a","ü",null,"12; 16"]
["About Internal code of conduct for securities markets","units",0,"n/a","ü",null,"12; 16"]
["About Anti-corruption Policy","units",1,"n/a","ü","205-1","12; 16"]
["About Product marketing, transparency and customer protection","units",15,"n/a","ü","417-1; 417-2","12; 16"]
["About Data protection / Confidentiality of information","units",6,"n/a","ü",null,"12; 16"]
["Other","units",13,21,"ü",null,"12; 16"]
["Enquiries and complaints channel - Enquiries","units",489,285,"ü","102-17; 205-1; 412-1; ","12; 16"]
["About Conflicts of interest","units",88,112,"ü",null,"12; 16"]
["About Internal code of conduct for securities markets","units",288,94,"ü",null,"12; 16"]
["About Anti-corruption Policy","units",22,29,"ü","205-1; 205-3","12; 16"]
["About Product marketing, transparency and customer protection","units",10,"n/a","ü","417-1; 417-2","12; 16"]
["About Data protection / Confidentiality of information","units",10,"n/a","ü",null,"12; 16"]
["Other","units",65,{"$f":"37+13","v":50},"ü",null,"12; 16"]
["Formal complaints regarding possible harassment","units",3,5,"ü","412-1","12; 16"]
["Confirmed cases of harassment","units",1,0,"ü","412-1","12; 16"]
["Reputational Risk Response Service - Enquiries","units",279,310,null,"412-1","12; 16"]
["About Defence","units",{"$f":"C222*0.37","v":103.23},{"$f":"D222*39%","v":120.9},null,"412-1","12; 16"]
["Other","units",{"$f":"+C222-C223","v":175.76999999999998},{"$f":"D222*48%","v":148.79999999999998},null,"412-1","12; 16"]
[]
["Transparency and responsible marketing "]
["Products/services analysed (Product Committee)","units",246,218,null,"417-1"]
["Products/services initially rejected for non-compliance with agreed principles (Product Committee)","units",4,2,null,"417-1"]
["Tested advertising campaigns (Self-control)",null,4764,3279,null,"417-1",16]
[]
["Customer Service Office (SAC)"]
["Complaints received - SAC","units",119361,75766,"ü"]
["Average time for resolution - < 10 days","%",0.25,0.32,"ü"]
["Average time for resolution - 10 to 30 days","%",0.57999999999999996,0.56999999999999995,"ü"]
["Average time for resolution - More than 30 days","%",0.17,0.11,"ü"]
["Resolution - in favour of the complainant","%",0.49,0.48,"ü"]
["Resolution - in favour of the bank","%",0.33,0.36,"ü"]
["Rejected / no decision","%",0.18,0.16,"ü"]
["Supervisory Claims Services","units",1598,1322,"ü"]
[]
["Complaints received BPI","units",5181,3967,"ü"]
["Claims concluded in favour of BPI customer","%",0.22,0.14000000000000001,"ü"]
[]
["Contact Centre Customers"]
["Contact Centre Customers - Contacts  ","units",4078810,3100880,"ü","102-43"]
["Interactions through the Neo virtual assistant - CaixaBank Now","units",5087191,2989594]
[]
["Shareholders and Investors"]
["Number of meetings of the shareholders Advisory Committee","units",3,3,"ü","102-21"]
["Meetings (roadshows) Investors and analysts","units",541,">540","ü","102-21"]
[]
["Financial inclusion"]
["CaixaBank issued social bonds ","€m",1000,1000,"ü","203-1; 203-2; 413-1","1; 8"]
["Micro-loans and other loans with social impact granted","€m",900,725,"ü","203-1; 203-2; 413-1","1; 10"]
["Families","€m",373,413,"ü","203-1; 203-2; 413-1","1; 2; 8; 10"]
["Businesses","€m",374,204,"ü","203-1; 203-2; 413-1",8]
["Other financing with social impact","€m",154,{"$f":"+D254-D256-D255","v":108},"ü","203-1; 203-2; 413-1","3; 9"]
["Micro-loans and other loans with social impact granted","units",105378,99328,"ü","203-1; 203-2; 413-1","1; 2; 8; 10"]
["New businesses created with the support of micro-loans","units",5416,9002,"ü","203-1; 203-2; 413-1","1; 2; 8; 10"]
["Jobs created with micro-loan support","units",8737,20174,"ü","203-1; 203-2; 413-1","1; 2; 8; 10"]
["Social Accounts","units",125878,83483,"ü","413-1","1; 8"]
[]
["Socially responsible investment"]
["Private Banking - Customer training sessions on SRI and philanthropy","units",12,12,null,"413-1"]
["Private Banking - Increase in average customer balances invested in SRI investment funds","%",1.76,5.01,null,"413-1"]
[]
["VidaCaixa (includes BPI Vida e Pensoes)"]
["Customer-managed resources","€m",96467,93011,null,"102-2; 102-6"]
["Investments which take ESG criteria into account1","%",1,1,null,"413-1",12]
["Exclusions","units",4,4,null,"413-1",12]
["Exposure to social or sustainable bonds","€m",452,152,null,"413-1",12]
["Exposure to green bonds","€m",852,321,null,"413-1",12]
["Meetings where shareholder proposals on ESG matters have been voted for - Proxy voting","units",52,67,null,"413-1",12]
["Meetings where board members have been voted against for ESG reasons - Proxy voting","units",12,13,null,"413-1",12]
["Number of dialogues with managers for ESG reasons","units",63,"n/a",null,"413-1",12]
["Number of collective engagements ","units",6,6,null,"413-1",12]
["Number of individual engagements","units",20,10,null,"413-1",12]
[]
["CaixaBank Asset Management (including BPI Gestao de Activos and CABk Asset Management Luxembourg)"]
["Assets under management","€m",60486,59628,null,"102-2; 102-6"]
["Investments that take ESG criteria into account2","%",0.88200000000000001,0.85299999999999998,null,"413-1",12]
["Exclusions","units",4,3,null,"413-1",12]
["Exposure to social or sustainable bonds","€m",{"$f":"242+48","v":290},"n/a",null,"413-1",12]
["Exposure to green bonds","€m",1040,"n/a",null,"413-1",12]
["Meetings where shareholder proposals on ESG matters have been voted for - Proxy voting","units",57,37,null,"413-1",12]
["Meetings where board members have been voted against for ESG reasons - Proxy voting","units",9,9,null,"413-1",12]
["Number of collective engagements ","units",2,2,null,"413-1",12]
["Number of individual engagements","units",42,4,null,"413-1",12]
["Volume managed CaixaBank Sustainable Future Selection","€m",509.1,136.1,null,"413-1",12]
["Volume managed MicroBank Ethical Fund ","€m",116,91.2,null,"413-1",12]
["Volume managed MicroBank Ecological Fund","€m",61.5,32.799999999999997,null,"413-1",12]
["1. Does not include information on BPI Vida e Pensões (€4.045 M) In the process of integrating ESG criteria."]
["2. Calculated on investment funds in Spain (cash). "]
[]
["Environmental strategy section"]
["CaixaBank issued green bonds ","€m",1000,0,"ü","203-1; 203-2; 413-1","7; 9"]
["Participation in the placement of sustainable bonds ","€m",{"$f":"600+500+500+100","v":1700},{"$f":"750+600","v":1350},"ü","203-1; 203-2; 413-1","7; 9; 13"]
["Participation in the placement of green bonds","€m",{"$f":"500+700+1250+500+750","v":3700},{"$f":"600+500+450+1000","v":2550},"ü","203-1; 203-2; 413-1","7; 9; 13"]
["Intensive carbon portfolio","%","≈2%","≈2%","ü","102-29; 201-2; 203-2; 413-1; 403-2","7; 13"]
["Equator Principles - Operations Funded","€m",1430,1412,"ü","102-29; 201-2; 203-2; 413-1",13]
["Category A (significant potential ESG impacts)","€m",225,313,"ü","102-29; 201-2; 203-2; 413-1",13]
["Category B (limited and mitigable potential ESG impacts)","€m",1042,1099,"ü","102-29; 201-2; 203-2; 413-1",13]
["Category C (minimal or no adverse potential ESG impacts)","€m",163,0,"ü","102-29; 201-2; 203-2; 413-1",13]
["Loans linked to sustainability indices","€m",2997,919,"ü","201-2; 203-2; 413-1","7; 13"]
["Property developments with planned A or B rating","€m",1001,938,"ü","201-2; 203-2; 413-1","7; 13"]
["Real estate developments with planned A or B rating - Commercial real estate","€m",306,248,"ü","201-2; 203-2; 413-1","7; 13"]
["Project Finance renewable energies","€m",3163,2453,"ü","201-2; 203-2; 413-1","7; 13"]
["Loans with Green Certificate according to LPG","€m",2021,497,"ü","201-2; 203-2; 413-1","7; 13"]
["EcoFinancing (Consumer and Agro)","€m",54,43,"ü","201-2; 203-2; 413-1","2; 7; 13"]
["Financing applications assessed in terms of environmental risk","units",630,100,"ü","201-2; 203-2; 413-1","7; 13"]
["Sustainable financing - BPI","€m",{"$f":"38+80+8+7+50","v":183},{"$f":"70+45+16+5+90","v":226},"ü","201-2; 203-2; 413-1","7; 13"]
[]
["Access to housing"]
["Calls handled by the Mortgage Customer Service Department","units","n/a",4119,"ü","203-1; 203-2","1; 10; 11"]
["Payment in kind current year","units",370,981,"ü","203-1; 203-2","1; 10; 11"]
["Homes in social rent programme1","units",14455,{"$f":"2416+2464","v":4880},"ü","203-1; 203-2","1; 10; 11"]
["Properties with subsidy","units",5562,"n/a","ü","203-1; 203-2"]
["Properties without subsidy","units",7568,"n/a","ü","203-1; 203-2"]
["Centralised social rental programme - \"la Caixa\" Banking Foundation","units",1325,2416,null,"203-1; 203-2"]
["Decentralised social rental programme - \"la Caixa\" Banking Foundation","units","n/a",2464]
["Average amount of rentals in the social portfolio with subsidy ","€",236,"N/A","ü","203-1; 203-2","1; 10; 11"]
["Average amount of rentals in the social portfolio without subsidy ","€",273,"N/A","ü","203-1; 203-2","1; 10; 11"]
["1. In 2020, a new management model has been launched through the collaboration of a social counsellor."]
[]
["Financial culture"]
["Much to do - Potential audience ","M",67,"N/A",null,"413-1",4]
["Much to do - Views","M",8.3000000000000007,"N/A",null,"413-1",4]
["CaixaBank Volunteers - Financial Education - Beneficiaries ","units",{"$f":"1191+12667+3048+2020","v":18926},1636,null,"413-1",4]
["CaixaBank volunteers - Financial Education - Workshops","units",{"$f":"112+866+213+162","v":1353},128,null,"413-1",4]
["CaixaBankTalks - Retirement Planning Conferences - Attendees","units",5007,6445,null,"413-1",4]
["CaixaBankTalks - Retirement Planning Conferences - Sessions (face-to-face + virtual)","units",32,308,null,"413-1",4]
["AulaTalks - Shareholder Conferences / Views","units","3 (30,668)","5 (4,771) ",null,"413-1",4]
["Courses for shareholders / Views","units","12 (6,084)","30 (2,588)",null,"413-1",4]
["Articles published by CaixaBank Research economists","units",690,654,null,"413-1",4]
["Talks given by CaixaBank Research economists","units",82,84,null,"413-1",4]
["Followers of the CaixaBank Research Twitter handle","units",4063,4073,null,"413-1",4]
[]
["Suppliers - Corporate Procurement"]
["Number of management suppliers","units",2393,3006,null,"102-9"]
["Turnover by management providers","€m",2120,2183,null,"102-9"]
["Suppliers approved in the financial year","units",688,584,null,"102-9"]
["Average payment period to suppliers","days",21,22.5,"ü","102-9"]
["Volume traded via electronic trading (RFQ, RFP or Auction)","€m",642,574,null,"102-9"]
["Volume of local supplier management - Spain","%",0.97,0.95,"ü","102-9; 204-1"]
["Turnover of Special Employment Centres","€m",5.4,4.5999999999999996,"ü","102-9; 414-1"]
["Audits performed","units",16,12,"ü","102-9"]
["Suppliers with ISO14001 certification","units",1226,858,"ü","102-9"]
[]
["Social action"]
["Recurring volunteers (minimum of 4 actions in the year)","units",1825,2473,"ü","413-1","1;2;10"]
["Active volunteers with commitment (1 action in the year other than Social Week)","units",4594,"n/a",null,"413-1","1;2;10"]
["Social weeks - Activities","units",177,4389,"ü","413-1","1;2;10"]
["Social weeks - participating CaixaBank Group employees","units",10377,14403,"ü","413-1","1;2;10"]
["Social weeks - participating local entities","units",111,1875,"ü","413-1","1;2;10"]
["Campaign #ReUseMe - Entities","units",159,"n/a","ü","413-1","1;2;10"]
["Campaign #ReUseMe - Participating businesses","units",13,"n/a","ü","413-1","1;2;10"]
["Campaign #ReUseMe - Donated items","units",36634,"n/a","ü","413-1","1;2;10"]
["Decentralised social work - \"la caixa\" Foundation funds channelled through CaixaBank branches for local social projects","€m",44.8,44.7,"ü","413-1","1;2;10"]
["Decentralised social work - Number of shares of local social entities attended by the DSB","units",8557,8867,"ü","413-1","1;2;10"]
["Decentralised social work - Beneficiary entities","units",6904,10690,"ü","413-1","1;2;10"]
["Campaign no child without a moustache - millions of litres of milk collected","M litres","n/a",2.56,"ü","413-1","1;2;10"]
["Dream tree programme - Beneficiaries: Children in Spain who received a gift","units",{"$f":"23946+6946","v":30892},{"$f":"24217+10613","v":34830},"ü","413-1","1;2;10"]
["Grants channelled through BPI from the \"la Caixa\" Banking Foundation and BPI contribution - Decentralised Social Initiative","€m",28.9,21.7,"ü","413-1","1;2;10"]
[]
["Other indicators of interest"]
["Direct and indirect contribution to Spanish GDP","€m",9611,9468,null,"201-1; 203-2",8]
["%Direct and indirect contribution to Spanish GDP","%",8.6E-3,7.6E-3,null,"201-1; 203-2",8]
["Gross added value of CaixaBank on the financial and insurance sector","%",0.13700000000000001,0.13600000000000001,null,"201-1; 203-2","8; 9"]
["Direct and indirect contribution to Portuguese GDP","€m",832,791,null,"201-1; 203-2",8]
["%Direct and indirect contribution to Portuguese GDP","%",4.1999999999999997E-3,3.7000000000000002E-3,null,"201-1; 203-2",8]
["Gross added value of BPI on the financial and insurance sector","%",6.2E-2,6.0999999999999999E-2,null,"201-1; 203-2"]
["Jobs generated through the effect of purchases from suppliers","units",49110,46440,"ü","203-2","8; 9"]
["Jobs generated through the effect of purchases from suppliers - Portugal","units",6273,6175,"ü","203-2","8; 9"]
["Taxes paid and collection of taxes from third parties","€m",2654,2633,null,"201-1; 207-4"]
["Own taxes paid","€m",1232,1175,"ü","201-1; 207-4"]
["Third-party taxes collected","€m",1422,1461,null,"201-1; 207-4"]
["Other contributions (FGD, FUR and extraordinary contribution to the banking sector Portugal)","€m",371,{"$f":"242+103+15","v":360},null,"201-1"]
["Total","%",0.43,0.36,null,"201-1; 207-4"]
["Entrepreneur XXI Awards - Awards","€m",0.8,0.8,"ü","413-1","8; 9"]
["Entrepreneur XXI Awards - Participants in Spain","units",955,{"$f":"854+139","v":993},"ü","413-1","8; 9"]
["New financing to businesses and entrepreneurs","€m",8223,4881,"ü","203-1; 203-2","8; 9"]
[]
["Environmental Management Plan1"]
["Electricity consumption ","MWh",141360,152697,"ü","201-1; 203-2","7; 13"]
["Electricity consumption per employee","MWh",5.14,5.27,"ü","201-1; 203-2","7; 13"]
["Certified renewable energy consumption","%",0.99299999999999999,0.995,"ü","201-1; 203-2","7; 13"]
["Paper consumption ","Tonnes",918,1208,"ü","201-1; 203-2","7; 13"]
["Paper consumption per employee","Tonnes",0.03,0.04,"ü","201-1; 203-2","7; 13"]
["Recycled paper consumption out of total paper consumption","%",0.97499999999999998,0.97199999999999998,"ü","201-1; 203-2","7; 13"]
["Greenhouse gas emissions (GHG) generated - Carbon footprint","t CO2 eq",16245,21124,"ü","201-1; 203-2","7; 13"]
["Scope 1","t CO2 eq",3597,5573,"ü","201-1; 203-2","7; 13"]
["Scope 2","t CO2 eq",287,459,"ü","201-1; 203-2","7; 13"]
["Scope 3","t CO2 eq",12361,15092,"ü","201-1; 203-2","7; 13"]
["Greenhouse gas emissions (GHG) generated per employee","t CO2 eq",0.59,0.73,"ü","201-1; 203-2","7; 13"]
[]
["COVID-19 response and contribution to recovery"]
["Moratoria granted in Spain","units",388641,"n/a",null,"413-1","1;2;10"]
["Moratoria granted in Spain","€m",11097,"n/a",null,"413-1","1;2;10"]
["Moratoria granted in Portugal","units",108612,"n/a",null,"413-1","1;2;10"]
["Moratoria granted in Portugal","€m",6127,"n/a",null,"413-1","1;2;10"]
["Financing with public guarantee granted","€m",13191,"n/a",null,"413-1","1;2;10"]
["EIF Covid-19 business loan","units",3424,"n/a",null,"413-1","1;2;10"]
["EIF Covid-19 business loan","€m",54,"n/a",null,"413-1","1;2;10"]
["Customers supported with advance payments of pensions or unemployment benefits","M","≈ 4","n/a",null,"413-1","1;2;10"]
["Contribution to the sectoral solidarity fund to protect healthcare personnel (free life and hospitalisation insurance)1","€m",8.5,"n/a",null,"413-1","1;2;10"]
["% of branches opened during state of alarm period (Spain)","%",0.9,"n/a",null,"413-1","1;2;10"]
["% of branches opened during state of alarm period (Portugal)","%",0.86,"n/a",null,"413-1","1;2;10"]
["Decentralised social work - Channeling of funds for urgent needs","€m",9.1999999999999993,"n/a",null,"413-1","1;2;10"]
["Decentralised Social Work - Social Actions","units",1682,"n/a",null,"413-1","1;2;10"]
["Campaign #Nohomewithoutfood - Collection","€m",2.4,"n/a",null,"413-1","1;2;10"]
["Covid -19 Distribution of tablets to vulnerable people (Spain/Portugal)","units","2400 / 526","n/a",null,"413-1","1;2;10"]
["Covid -19 Collection through the Emergency Food Network (Portugal)","€m",1.7,"n/a",null,"413-1","1;2;10"]
["Tenants benefiting from the write-off of rent on own properties - COVID-19","units",4786,"n/a",null,"413-1; 203-1; 203-2","1; 10; 11"]
["1. Includes the contribution of SegurCaixa Adeslas."]