Our model pursues a sustainable return and a style of management that reflects our corporate securities: quality, trust and social commitment.
We aim to remain a model bank in which our customers and society can place their trust.
We aim to remain a socially oriented bank. We are committed to people and communities as we help respond to the main challenges facing society.
BECAUSE OF OUR ROOTS
Social responsibility and commitment are in our DNA. We have inherited a century-old institution dedicated to economic and social development.
BECAUSE OF OUR RESPONSIBLE ACTIONS
We work to be recognised as a model institution by offering excellent service, showing exemplary conduct and following best practices when it comes to governance and management.
BECAUSE OF OUR SOCIAL COMMITMENT
We are a socially committed bank that prioritises savings and good financial planning. We champion financial inclusion and active policies to help tackle social problems that go beyond the realm of banking and finance.
AT CAIXABANK WE QUANTIFY THE POSITIVE IMPACT OF OUR BUSINESS ON THE REGIONS IN WHICH OPERATE.
We therefore keep close track of the main indicators showing our contribution to economic growth, pressing social challenges and environmental sustainability and we are fully aware that we are one of the key economic agents operating in the country.
Contribution to spanish GDP
(Direct and indirect)
(0.65% of GDP)
We work with
48% of companies
33.1% of self-employed
of loan applications
36,972 employees at the Group
32,438 jobs created indirectly
CaixaBank factors environmental, social and governance (ESG) considerations into its decision-making to generate sustainable returns in the long term. Its pension plan manager, VidaCaixa (2009) and the group's asset manager, CaixaBank Asset Management (2016), are signatories to the United Nations Principles for Responsible Investment (UNPRI).
VidaCaixa is the only insurer in Spain with the highest sustainability rating. It scored A+ for its investment management, the highest rating awarded under the UNPRI.
Find out more at: www.vidacaixa.es/inversion-responsable
CAIXABANK, NAMED A SOCIALLY RESPONSIBLE BANK FOR THE SEVENTH STRAIGHT YEAR. ONE OF THE WORLD'S MOST RESPONSIBLE COMPANIES, ACCORDING TO THE DOW JONES SUSTAINABILITY INDEX
Corporate responsibility is part of CaixaBank's DNA. We strive to maximise our contribution to economic growth while providing value to our stakeholders and responding to pressing social and environmental challenges. To achieve this, we work with integrity in building long-term relationships of trust and always with our core values in mind: quality, trust and social commitment.
Adherence to international initiatives in corporate responsibility, including the UN Global Compact, the UN Women's Empowerment Principles and the Equator Principles
11 years of the CaixaBank Chair in Corporate Social Responsibility, in partnership with the IESE Business School
All CaixaBank employees must act in accordance with the Code of Business Conduct and Ethics, the Anti-Corruption Policy and other internal standards of conduct.
awarded in 2017
in funding awarded
value of 6,063.5
granted to women
We boast the largest commercial branch network in the country
4,874 obranches and 9,427 ATMs
9 out of 10 Spanish citizens (91%) have a CaixaBank branch where they live
We are committed to technology that brings the branch closer to the customer
Our bank has the largest number of active digital customers in the country
Half (55%) of our customers are now digital
are now fully accessible
are fully accessible
feature video tutorials in sign language
Clear interface that can be customised for the elderly and the non-tech savvy
personal finance workshops for vulnerable groups given in 2017
"la Caixa" volunteers in the EFEC programme (Financial Education in Schools of Catalonia) for students around the age of 16
hours of training given to over 1,150 minority shareholders in 18 courses on economics and financial markets
people signed up to CaixaBank Research, whose mission is to create and spread knowledge about the economy and society, and 2,190 people attended the classes and conferences given by "la Caixa" Economy and Society Chair
CaixaBank, COMMITTED TO SOCIETY
In 2005, CaixaBank, the ”la Caixa” Banking Foundation and Fundación de la Esperanza created ”la Caixa” Volunteering Association in a bid to promote solidarity, cooperation, respect and commitment. We at the association believe that underprivileged groups of society need wider support and assistance. As ”la Caixa” volunteers, we help to build a better world.
The programme counts on the support and involvement of active and retired employees, as well as family members and friends and those committed to helping others:
employees in active service
actions carried out in 2017
beneficiaries in 2017
million actions carried out since the start of the programme
CaixaBank promotes the volunteering initiative through social awareness weeks:
held in 2017 with the involvement of over 50 provinces and 776 municipalities across all of Spain
actions carried out locally
international activities carried out
hours of international volunteering
of volunteers willing to take part again and 1,274 local social welfare entities
CaixaBank, COMMITTED TO THE ENVIRONMENT
At CaixaBank, our commitment to people extends also to environmental protection. We work to minimise our environmental impact and we fund projects that help make our planet a more sustainable place. We adhere to the main national and international strategies relating to responsible funding, such as the Equator Principles and the UN Principles for Responsible Investment.
CARBON NEUTRAL PLAN
CaixaBank produces an annual inventory of the emissions of greenhouse gases resulting from its corporate activities in order to calculate its carbon footprint and take actions aimed at gradually reducing it.
The target for 2018 is to be a carbon-neutral organisation by offsetting the estimated emissions of CaixaBank's branch network and central services.
In a society that is increasingly aware of the need to protect the environment in which we live and work, and as part of our policy for continuous improvement, CaixaBank has determined its actions to respect and protect the environment by implementing an environmental and energy management system in accordance with European regulation EMAS 1221/2009 and the ISO 14001 and ISO 50001 standards.
THE ORGANISATIONAL CULTURE at CaixaBank embraces equal treatment and opportunities
Women account for 54% of CaixaBank employees and 61% of internal promotions were awarded to women in 2017.
As regards managerial positions, they are held by women and their percentage on the board is greater than the majority of companies (27%)2 and above average in IBEX35 listed-companies.
We have an Equality Plan in place since 2011
WonNow Awards. CaixaBank and Microsoft are the driving force behind these Awards for female excellence to foster the presence of women in ICT careers1
In 2010, Fundación Masfamilia acknowledged the ongoing improvement management model with regard to the bank's equality and commitment to policies and initiatives on equal opportunities and conciliation, and granted CaixaBank the FRC (Family-Responsible Company) Certificate.
In 2018 Bloombergs certify Caixabank with its commitment to gender equality