Our model pursues a sustainable return and a style of management that reflects our corporate securities: quality, trust and social commitment.
We aim to remain a model bank in which our customers and society can place their trust.
We aim to remain a socially oriented bank. We are committed to people and communities as we help respond to the main challenges facing society.
BECAUSE OF OUR ROOTS
Social responsibility and commitment are in our DNA. We have inherited a century-old institution dedicated to economic and social development.
BECAUSE OF OUR RESPONSIBLE ACTIONS
We work to be recognised as a model institution by offering excellent service, showing exemplary conduct and following best practices when it comes to governance and management.
BECAUSE OF OUR SOCIAL COMMITMENT
We are a socially committed bank that prioritises savings and good financial planning. We champion financial inclusion and active policies to help tackle social problems that go beyond the realm of banking and finance.
CaixaBank, recognized as one of the most responsible companies in the world.
For the eighth consecutive year CaixaBank has been recognized by the Dow Jones Sustainability Index.
The index evaluates companies according to social, environmental, and corporate criteria. A recognition that drives us to continue working on our commitment to society.
Adherence to international initiatives in corporate responsibility, including the UN Global Compact, the UN Women's Empowerment Principles and the Equator Principles
11 years of the CaixaBank Chair in Corporate Social Responsibility, in partnership with the IESE Business School
All CaixaBank employees must act in accordance with the Code of Business Conduct and Ethics, the Anti-Corruption Policy and other internal standards of conduct.
AT CAIXABANK WE QUANTIFY THE POSITIVE IMPACT OF OUR BUSINESS ON THE REGIONS IN WHICH OPERATE.
We therefore keep close track of the main indicators showing our contribution to economic growth, pressing social challenges and environmental sustainability and we are fully aware that we are one of the key economic agents operating in the country.
Contribution to spanish GDP
(Direct and indirect)
(0.76% of GDP)
We work with
48% of companies
33.3% of self-employed
of loan applications
37,440 employees at the Group
45,890 jobs created indirectly
awarded in 2018
in funding awarded
value of 6,063.5
granted to women
We boast the largest commercial branch network in the country
4,608 obranches and 9,425 ATMs
9 out of 10 Spanish citizens (91%) have a CaixaBank branch where they live
We are committed to technology that brings the branch closer to the customer
Our bank has the largest number of active digital customers in the country
Half (57%) of our customers are now digital
are now fully accessible
are fully accessible
feature video tutorials in sign language
Clear interface that can be customised for the elderly and the non-tech savvy
Face to face training
Basic financial training workshops , delivered by the “la Caixa“ volunteers Association.
Create and disseminate knowledge associated with the economy and society in and out of CaixaBank
CaixaBank, COMMITTED TO SOCIETY
In 2005, CaixaBank, the ”la Caixa” Foundation and Fundación de la Esperanza created ”la Caixa” Volunteering Association in a bid to promote solidarity, cooperation, respect and commitment. We at the association believe that underprivileged groups of society need wider support and assistance. As ”la Caixa” volunteers, we help to build a better world.
The programme counts on the support and involvement of active and retired employees, as well as family members and friends and those committed to helping others:
of volunteers are active CaixaBank Group employees
actions carried out in 2018
million actions carried out since the start of the programme
* Participate at least once a year in the programme, including Social Week
CaixaBank promotes the volunteering initiative through social awareness weeks:
held with the involvement of over 50 provinces and 771 municipalities across all of Spain
actions carried out locally
international activities carried out
hours of volunteering
of volunteers willing to take part again and 2,025 local social welfare entities
CaixaBank, CaixaBank, promotes sustainable development and environmental protection.
CaixaBank have an Environmental Strategy based in 3 lines of action.
1.Sustainable Financing: supporting green business
2.Climate and environmental risk management
3.Minimising the bank’s environmental footprint
THE ORGANISATIONAL CULTURE at CaixaBank embraces equal treatment and opportunities
Women account for 53.8% of CaixaBank employees in 2018.
As regards managerial positions, they are held by women and their percentage on the board is greater than the majority of companies (27%)2 and above average in IBEX35 listed-companies.
We have an Equality Plan in place since 2011
WonNow Awards. CaixaBank and Microsoft are the driving force behind these Awards for female excellence to foster the presence of women in ICT careers1
In 2010, Fundación Masfamilia acknowledged the ongoing improvement management model with regard to the bank's equality and commitment to policies and initiatives on equal opportunities and conciliation, and granted CaixaBank the FRC (Family-Responsible Company) Certificate.
In 2018 Bloombergs certify Caixabank with its commitment to gender equality