<![CDATA[CaixaBank - Communication]]> https://www.caixabank.com/aplnr/comunicacion/buscador/servicio.noticiasRSS_en.html WordPress <![CDATA[La Declaración Universal de los Derechos Humanos, clave para el desarrollo sostenible]]> https://blog.caixabank.es/?p=23645 2019-12-10T10:41:00.0Z 2019-12-10T10:41:00.0Z <![CDATA[La Declaración Universal de los Derechos Humanos, clave para el desarrollo sostenible]]> 0 <![CDATA[CaixaBank joins the UN Collective Commitment to Climate Action]]> https://blog.caixabank.es/?p=23645 2019-12-10T00:00:00.0Z 2019-12-10T00:00:00.0Z <![CDATA[CaixaBank joins the UN Collective Commitment to Climate Action]]> CaixaBank has joined the United Nations Collective Commitment to Climate Action, a declaration created within the framework of the Principles for Responsible Banking, impulsing the financial sector to mobilise its products, services and relationships in an effort to streamline the economic transition towards a sustainable model. The commitment aims to align the portfolios of financial institutions all over the world in order to finance a low-carbon economy, with the hope of limiting the rise in global temperatures to under two degrees celsius.

The Managing Director of CaixaBank, Gonzalo Gortázar, has pointed out that “it is essential that we speed up the transition towards a low-carbon economy, promoting sustainable and socially-inclusive development. Our backing of the Collective Commitment to Climate Action is a step in the right direction and is fully aligned with our socially responsible banking model, our environmental strategy and our corporate values of quality, trust and social commitment".

In total, 35 banks from all over the world have joined the UN Collective Commitment to Climate Action. Additionally, CaixaBank has signed on to the Commitment to the Climate that CECA and the AEB have been promoting for the Spanish banking sector.

Specific commitments

By signing this agreement, the group of signatory financial institutions promises to focus its efforts on the most carbon-intensive sectors and those most vulnerable to the climate within their portfolios, as these are key for climate transition. In addition, these entities will involve their clients into their own energy transition to contribute more effectively to the technologies necessary to achieving low carbon emissions in the real economy.

The companies also proposed publishing goals specific to the sector, based on scenarios for aligning the portfolio with the objectives of the Paris Agreement. Within the first year following its signature, the entities will publish and implement the measures that they themselves will take alongside their clients to support and speed up the change towards more sustainable technologies, models and companies.

The agreement lays out the commitment made by the financial institutions to working together to develop methodologies to measure the impact on the climate and align them with the global and local objectives. To ensure the individual and collective accountability of each bank, they promise to provide information on their progress in the implementation of their commitment.

United Nations Principles for Responsible Banking

This past September, in an event held in the UN headquarters in New York, CaixaBank ratified the UN Principles for Responsible Banking, whose objective is to focus the activity of the financial sector towards the achievement of the United Nations's Sustainable Development Goals and the Paris Agreement combatting climate change.

The Principles for Responsible Banking pursue the role of financial institutions in speeding up the transition towards a more sustainable economy and way of life, due to their key function as financial providers worldwide. In addition, they set the framework for the sustainable banking system of the future and help the sector to materialise its positive contribution on society.

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CaixaBank has joined the United Nations Collective Commitment to Climate Action, a declaration created within the framework of the Principles for Responsible Banking, impulsing the financial sector to mobilise its products, services and relationships in an effort to streamline the economic transition towards a sustainable model. The commitment aims to align the portfolios of financial institutions all over the world in order to finance a low-carbon economy, with the hope of limiting the rise in global temperatures to under two degrees celsius.

The Managing Director of CaixaBank, Gonzalo Gortázar, has pointed out that “it is essential that we speed up the transition towards a low-carbon economy, promoting sustainable and socially-inclusive development. Our backing of the Collective Commitment to Climate Action is a step in the right direction and is fully aligned with our socially responsible banking model, our environmental strategy and our corporate values of quality, trust and social commitment".

In total, 35 banks from all over the world have joined the UN Collective Commitment to Climate Action. Additionally, CaixaBank has signed on to the Commitment to the Climate that CECA and the AEB have been promoting for the Spanish banking sector.

Specific commitments

By signing this agreement, the group of signatory financial institutions promises to focus its efforts on the most carbon-intensive sectors and those most vulnerable to the climate within their portfolios, as these are key for climate transition. In addition, these entities will involve their clients into their own energy transition to contribute more effectively to the technologies necessary to achieving low carbon emissions in the real economy.

The companies also proposed publishing goals specific to the sector, based on scenarios for aligning the portfolio with the objectives of the Paris Agreement. Within the first year following its signature, the entities will publish and implement the measures that they themselves will take alongside their clients to support and speed up the change towards more sustainable technologies, models and companies.

The agreement lays out the commitment made by the financial institutions to working together to develop methodologies to measure the impact on the climate and align them with the global and local objectives. To ensure the individual and collective accountability of each bank, they promise to provide information on their progress in the implementation of their commitment.

United Nations Principles for Responsible Banking

This past September, in an event held in the UN headquarters in New York, CaixaBank ratified the UN Principles for Responsible Banking, whose objective is to focus the activity of the financial sector towards the achievement of the United Nations's Sustainable Development Goals and the Paris Agreement combatting climate change.

The Principles for Responsible Banking pursue the role of financial institutions in speeding up the transition towards a more sustainable economy and way of life, due to their key function as financial providers worldwide. In addition, they set the framework for the sustainable banking system of the future and help the sector to materialise its positive contribution on society.

]]>
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<![CDATA[CaixaBank brings together customers and experts to analyse new developments in Morocco's tax and exchange regulation for the international transport sector]]> https://blog.caixabank.es/?p=23645 2019-12-05T00:00:00.0Z 2019-12-05T00:00:00.0Z <![CDATA[CaixaBank brings together customers and experts to analyse new developments in Morocco's tax and exchange regulation for the international transport sector]]> CaixaBank has held in Tangier a new edition of its discussion programme “Le Cercle”, an event that has been organised in different branches of the bank in Morocco (Casablanca, Agadir and Tangier) since 2017.

This new edition, held in collaboration with the Spanish Official Chamber of Commerce in Tangier, the accounting consultancy firm Uhy-Ben Mokhtar & Co, the Exchange Bureau of Morocco and the Regional Tax Agency of Tangier, brought together customers and experts to analyse new developments in Morocco's tax and exchange regulation for the international logistics and transport sector.

The conference was participated by Abdelmouttalib Berrada, Head of the Supervisory and Regulatory Division/Regulatory and Legal Department of the Exchange Bureau of Morocco; Abdellah Lakhnigue, Regional Director for Taxation of Tangier; and Mohamed Ben Mokhtar, expert accountant and managing member of the consultancy firm Uhy-Ben Mokhtar.

All the experts underlined the progressive adaptation followed by the country's legislation to the needs of international transportation. Mohamed Ben Mokhtar, from the consultancy firm Uhy-Ben Mokhtar, assured, “The Moroccan tax legislation is gradually integrating into the international tax legislation framework, with the aim of simplifying and unifying the tax treatment of foreign investment in the country.”

Furthermore, Abdellah Lakhnigue, Regional Director for Taxation of Tangier, stated, “The tax administration is working together with the rest of the actors to simplify the tax treatment of international transportation, adapting it to international taxation standards.” 

In addition, Abdelmouttalib Berrada, representative of the Exchange Bureau of Morocco, emphasised, "The exchange regulation in Morocco will continue its process of adaptation to the needs of foreign investment in a progressive and irreversible way."

This conference is part of the discussion programme "Le Cercle", which was created by CaixaBank as a way to offer the best customer experience and value-added advice. Since establishing this initiative in 2017, CaixaBank has promoted more than a dozen discussions focused on diverse topics such as legal certainty and arbitration, energy efficiency, Moroccan currency, Moroccan taxation, specialised financing products for managing accounts payable and receivables, and much more.

This is the third edition held in the city of Tangier. Sixty percent of the Spanish companies operating in Tangier are CaixaBank customers. Of these, twenty-five percent are companies engaged in international logistics and transport.

With the "Le Cercle" programme, CaixaBank has developed its role as a benchmark in project advisory and monitoring and for investments between Spain and Morocco. The bank provides services and financing, mostly to Spanish companies, although large international and Moroccan companies are not to be excluded, through a wide range of solutions and services for foreign trade transactions.

10 years of the CaixaBank branch in Morocco

CaixaBank is celebrating in 2019 the tenth anniversary of its banking licence in Morocco. It currently has three branches in the country – Casablanca, Tangier and Agadir – from which it offers foreign trade, business banking and corporate banking services, both to Spanish companies already established in the country or looking to enter the Moroccan market, and to Moroccan and multinational corporations.

The entity has established itself as a benchmark bank for Spanish companies operating in Morocco. At the end of the first half-year of 2019, CaixaBank spearheaded the issuance of guarantees for Spanish companies with projects in the African country, with a market share of over 63%. CaixaBank also leads the market of letters of credit open in Moroccan banks for Spanish exporters, with a share of approximately 25%.

In 2018, CaixaBank received the 'Africanity Trophy' for the support that the company provides to commercial development, economic invigoration and wealth generation in Africa.

Morocco, a natural partner for Spain

Morocco is a natural partner for Spain due to its geographic proximity. Morocco is ranked number 22, with a total of 64 points, in the CaixaBank Index for Business Internationalisation (CIBI 2019), which classifies countries according to their internationalisation potential for Spanish countries. As a result, it is currently leading the list of African countries that have been analysed.

Among its main advantages, the CIBI 2019 emphasises on the country's easy accessibility thanks to the strong investment relations with Spain and the increasing simplicity of developing businesses there, as well as its commercial appeal.

According to IBEX data, all exports and investments between Spain and Morocco already amount to 15% of the Moroccan GDP. Between January and September 2019, Morocco consolidated itself as Spain's eighth client, whereas Spain remains the leading provider for the African country with an intra--Community share of 35%, followed by France.

During this period, Spanish exports to Morocco increased 1.5% year-on-year, reaching 6,235 million euros. Furthermore, Spanish imports originating in Morocco reached 5,164 million euros, a 3.6% increase on the same period of the previous year.

CaixaBank's international presence

CaixaBank has international branches in Morocco, Poland, the United Kingdom, Germany and France. Similarly, it has 18 representation branches spread across the five continents, from which it offers assistance to multinational enterprises with subsidiaries in Spain, as well as to Spanish companies with projects in those jurisdictions.  

 Furthermore, CaixaBank has agreements in place with international banks, making it easier for companies and individuals from any country in the world to engage in international transactions and foreign trade. Conversely, it has a 9.92% stake in the Austrian entity Esrte Bank, and fully owns Portugal's Banco BPI.

 

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CaixaBank has held in Tangier a new edition of its discussion programme “Le Cercle”, an event that has been organised in different branches of the bank in Morocco (Casablanca, Agadir and Tangier) since 2017.

This new edition, held in collaboration with the Spanish Official Chamber of Commerce in Tangier, the accounting consultancy firm Uhy-Ben Mokhtar & Co, the Exchange Bureau of Morocco and the Regional Tax Agency of Tangier, brought together customers and experts to analyse new developments in Morocco's tax and exchange regulation for the international logistics and transport sector.

The conference was participated by Abdelmouttalib Berrada, Head of the Supervisory and Regulatory Division/Regulatory and Legal Department of the Exchange Bureau of Morocco; Abdellah Lakhnigue, Regional Director for Taxation of Tangier; and Mohamed Ben Mokhtar, expert accountant and managing member of the consultancy firm Uhy-Ben Mokhtar.

All the experts underlined the progressive adaptation followed by the country's legislation to the needs of international transportation. Mohamed Ben Mokhtar, from the consultancy firm Uhy-Ben Mokhtar, assured, “The Moroccan tax legislation is gradually integrating into the international tax legislation framework, with the aim of simplifying and unifying the tax treatment of foreign investment in the country.”

Furthermore, Abdellah Lakhnigue, Regional Director for Taxation of Tangier, stated, “The tax administration is working together with the rest of the actors to simplify the tax treatment of international transportation, adapting it to international taxation standards.” 

In addition, Abdelmouttalib Berrada, representative of the Exchange Bureau of Morocco, emphasised, "The exchange regulation in Morocco will continue its process of adaptation to the needs of foreign investment in a progressive and irreversible way."

This conference is part of the discussion programme "Le Cercle", which was created by CaixaBank as a way to offer the best customer experience and value-added advice. Since establishing this initiative in 2017, CaixaBank has promoted more than a dozen discussions focused on diverse topics such as legal certainty and arbitration, energy efficiency, Moroccan currency, Moroccan taxation, specialised financing products for managing accounts payable and receivables, and much more.

This is the third edition held in the city of Tangier. Sixty percent of the Spanish companies operating in Tangier are CaixaBank customers. Of these, twenty-five percent are companies engaged in international logistics and transport.

With the "Le Cercle" programme, CaixaBank has developed its role as a benchmark in project advisory and monitoring and for investments between Spain and Morocco. The bank provides services and financing, mostly to Spanish companies, although large international and Moroccan companies are not to be excluded, through a wide range of solutions and services for foreign trade transactions.

10 years of the CaixaBank branch in Morocco

CaixaBank is celebrating in 2019 the tenth anniversary of its banking licence in Morocco. It currently has three branches in the country – Casablanca, Tangier and Agadir – from which it offers foreign trade, business banking and corporate banking services, both to Spanish companies already established in the country or looking to enter the Moroccan market, and to Moroccan and multinational corporations.

The entity has established itself as a benchmark bank for Spanish companies operating in Morocco. At the end of the first half-year of 2019, CaixaBank spearheaded the issuance of guarantees for Spanish companies with projects in the African country, with a market share of over 63%. CaixaBank also leads the market of letters of credit open in Moroccan banks for Spanish exporters, with a share of approximately 25%.

In 2018, CaixaBank received the 'Africanity Trophy' for the support that the company provides to commercial development, economic invigoration and wealth generation in Africa.

Morocco, a natural partner for Spain

Morocco is a natural partner for Spain due to its geographic proximity. Morocco is ranked number 22, with a total of 64 points, in the CaixaBank Index for Business Internationalisation (CIBI 2019), which classifies countries according to their internationalisation potential for Spanish countries. As a result, it is currently leading the list of African countries that have been analysed.

Among its main advantages, the CIBI 2019 emphasises on the country's easy accessibility thanks to the strong investment relations with Spain and the increasing simplicity of developing businesses there, as well as its commercial appeal.

According to IBEX data, all exports and investments between Spain and Morocco already amount to 15% of the Moroccan GDP. Between January and September 2019, Morocco consolidated itself as Spain's eighth client, whereas Spain remains the leading provider for the African country with an intra--Community share of 35%, followed by France.

During this period, Spanish exports to Morocco increased 1.5% year-on-year, reaching 6,235 million euros. Furthermore, Spanish imports originating in Morocco reached 5,164 million euros, a 3.6% increase on the same period of the previous year.

CaixaBank's international presence

CaixaBank has international branches in Morocco, Poland, the United Kingdom, Germany and France. Similarly, it has 18 representation branches spread across the five continents, from which it offers assistance to multinational enterprises with subsidiaries in Spain, as well as to Spanish companies with projects in those jurisdictions.  

 Furthermore, CaixaBank has agreements in place with international banks, making it easier for companies and individuals from any country in the world to engage in international transactions and foreign trade. Conversely, it has a 9.92% stake in the Austrian entity Esrte Bank, and fully owns Portugal's Banco BPI.

 

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<![CDATA[CaixaBank establishes the board of directors for its new subsidiary CaixaBank Payments & Consumer]]> https://blog.caixabank.es/?p=23645 2019-12-03T00:00:00.0Z 2019-12-03T00:00:00.0Z <![CDATA[CaixaBank establishes the board of directors for its new subsidiary CaixaBank Payments & Consumer]]> CaixaBank, the financial institution chaired by Jordi Gual and whose chief executive officer is Gonzalo Gortázar, has established the board of directors of its new subsidiary CaixaBank Payments & Consumer, which is the result of the merger of the bank's payments and consumer finance subsidiaries.

The new company is chaired by Juan Antonio Alcaraz, CaixaBank's chief business officer, with Juan Gandarias as its chief executive officer. It manages outstanding credit of close to 8.3 billion euros and is the leading card payments company, with a total of 17.8 million units on the market and a market share in terms of billing of 23% in purchases and of 28% through retail establishment POS card machines. CaixaBank also holds a leading position in the Spanish mobile payments market, in which its market share is of over 30%.

The creation of CaixaBank Payments & Consumer allows the entire consumer finance, marketplace and payments business to be managed under one umbrella. This will make it easier to meet the needs of the environment in a more comprehensive manner, as well as accelerating technological capabilities. This merger will allow the company's operations to be reorganised, as well as providing opportunities for synergies and a greater capacity to develop partnerships with third parties such as those already in place with Telefónica Consumer Finance, MediaMarkt, Ikea, FNAC, etc. 

For Juan Antonio Alcaraz, “today we have taken the first official step in giving this company a leading role both in the growth of the sector in Spain, especially faced with the current framework of digital transformation, and in boosting CaixaBank's goals in terms of profitability.”

Juan Gandarias, meanwhile, emphasises the new company's key features, which make it the leader of the sector in Spain: “With 650 employees and 16 million customers that trust us, we take on the mission of developing solutions to offer the best payments experience and to finance people's dreams and projects.”

Incorporation of four female leaders in international technology development

The board is composed of a total of fifteen members, whose suitability for the role has been assessed both by the bank's governing bodies and by the Bank of Spain. Besides the chairman and the chief executive officer, the board includes seven independent directors and six directors appointed at the suggestion of CaixaBank.

Four of the members are women, all of whom have well-recognised international careers with leading companies in the fields of digital innovation and transformation: Laura González-Estéfani, Rita Almela, Susana Voces and María Victoria Hernández Valcárcel. This is the first time that the four of them have been appointed to the board of a subsidiary of the CaixaBank Group.

Laura González-Estéfani is an expert in business development, a role she performed in her previous phase at Facebook, eBay and Siemens Group. She is currently the founder and chief executive officer of TheVentureCity, an institutional fund that aims to provide support to business founders in order to achieve a global impact. She is also the person behind Woman in Tech, a consultancy firm in Babson College WinLab (entrepreneurial women), a mentor in the Latin enterprise leadership initiative at Stanford, and a member of the shareholders' committee and a mentor and panelist at Endeavor. She is also an active investor in startups.

Rita Almela is a specialist in technology, innovation, digitalisation and startups. Almela will contribute her experience acquired at Alma, a company specialized in the development of digital platforms for cosmetics and media companies, present in 17 countries, and founded by her; at Garrigues, as a tax adviser; at CPM Telecom, a company she cofounded specialized in the development of technological platforms for telecommunications companies; and at Caixa Capital Risc, investing in digital startups and new technologies. Today, she is also the founder and directing partner of 101 Venture Builder, focused in creating and investing in digital companies, and of Deep Tech; partner at Garage51 Entertainment, which specialises in videogames for all kinds of devices and technologies, and at Kenko Health Accelerator.

Susana Voces will contribute her experience as global vice-chair of the restaurants division at Deliveroo. After her time in different management positions at eBay in Europe, Paypal and Ericsson, Susana Voces joins the team to add value to the payments division and to help the company to connect the brands with consumers.

María Victoria Hernández Valcárcel will combine her role as a director at a CaixaBank Payments & Consumer, with that as a non-executive director at The EQ Project International, a company that offers solutions in the field of human resources using artificial intelligence, and an advisory board member at Cashway, a financial technology company. She is also on the judges' panel of the European Union's “Horizon 2020” programme, which between 2018 and 2020, will provide with 2.7 bilion euros to innovative companies and high-level scientists, in the  MIT Technology Review “Innovators Under 35” programme, and she is a negotiating member of the Investment Committee at Rising Tide Europe.

These incorporations will strengthen the diversity of the board, in line with CaixaBank's diversity policy. The financial institution is particularly committed to promoting the presence of women in managerial positions, an area in which it has one of the highest ratios in the sector (over 40% during the first half of 2019) and it expects to continue to grow in this regard thanks to the creation of a specific programme with this same objective, called Wengage.

On the other hand, the CaixaBank Payments & Consumer board of directors is completed with the incorporation of José Manuel Gabeiras, previously chairman of Servired and Redsys;  Carlos Casanovas, executive chairman of PromoCaixa; Juan Morlá, board member and managing director of Comercia Global Payments, and Ignacio Redondo, executive director of the legal advisory division of CaixaBank.

The board will also include the former directors of CaixaBank Consumer Finance, Alfredo García-Valdés, who was previously chairman and CEO of American Express Spain; Juan José Gómez Migueláñez, previously a proprietary director of Telefónica Consumer Finance, at the suggestion of Telefónica; Matthias Bulach, executive director of intervention, management and capital control at CaixaBank; François Miqueu, corporate director of the consumer business at CaixaBank, and Jesús Moreira, chief retail lending officer en CaixaBank.

New strategic plan for the next three years

At its first meeting, the board of directors debated the strategic plan of the new company for the next three years, which includes the primary goals of offering the best customer experience, building partnerships with key partners, expediting the digital transformation, achieving the profitability goals that have been laid down, and fostering a corporate culture focused on people.

In this regard, one of the strategic areas of operations for CaixaBank Payments & Consumer is to offer the best experience to customers in terms of sales, payments and consumer finance through all the different service channels. At the same time, the company is committed to building an ecosystem of partnerships with key partners, in addition to those already established with companies such as Telefónica Consumer Finance, FNAC, Ikea and Mediamarkt, among others.

CaixaBank Payments & Consumer will also strive to expedite the company's digital transformation and technological capabilities, as well as fostering a culture focused on people that promotes talent, agility and accountability. The subsidiary will also focus on meeting profitability goals. The activity of CaixaBank Payments & Consumer contributes approximately 20% of the CaixaBank Group's net profit.

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CaixaBank, the financial institution chaired by Jordi Gual and whose chief executive officer is Gonzalo Gortázar, has established the board of directors of its new subsidiary CaixaBank Payments & Consumer, which is the result of the merger of the bank's payments and consumer finance subsidiaries.

The new company is chaired by Juan Antonio Alcaraz, CaixaBank's chief business officer, with Juan Gandarias as its chief executive officer. It manages outstanding credit of close to 8.3 billion euros and is the leading card payments company, with a total of 17.8 million units on the market and a market share in terms of billing of 23% in purchases and of 28% through retail establishment POS card machines. CaixaBank also holds a leading position in the Spanish mobile payments market, in which its market share is of over 30%.

The creation of CaixaBank Payments & Consumer allows the entire consumer finance, marketplace and payments business to be managed under one umbrella. This will make it easier to meet the needs of the environment in a more comprehensive manner, as well as accelerating technological capabilities. This merger will allow the company's operations to be reorganised, as well as providing opportunities for synergies and a greater capacity to develop partnerships with third parties such as those already in place with Telefónica Consumer Finance, MediaMarkt, Ikea, FNAC, etc. 

For Juan Antonio Alcaraz, “today we have taken the first official step in giving this company a leading role both in the growth of the sector in Spain, especially faced with the current framework of digital transformation, and in boosting CaixaBank's goals in terms of profitability.”

Juan Gandarias, meanwhile, emphasises the new company's key features, which make it the leader of the sector in Spain: “With 650 employees and 16 million customers that trust us, we take on the mission of developing solutions to offer the best payments experience and to finance people's dreams and projects.”

Incorporation of four female leaders in international technology development

The board is composed of a total of fifteen members, whose suitability for the role has been assessed both by the bank's governing bodies and by the Bank of Spain. Besides the chairman and the chief executive officer, the board includes seven independent directors and six directors appointed at the suggestion of CaixaBank.

Four of the members are women, all of whom have well-recognised international careers with leading companies in the fields of digital innovation and transformation: Laura González-Estéfani, Rita Almela, Susana Voces and María Victoria Hernández Valcárcel. This is the first time that the four of them have been appointed to the board of a subsidiary of the CaixaBank Group.

Laura González-Estéfani is an expert in business development, a role she performed in her previous phase at Facebook, eBay and Siemens Group. She is currently the founder and chief executive officer of TheVentureCity, an institutional fund that aims to provide support to business founders in order to achieve a global impact. She is also the person behind Woman in Tech, a consultancy firm in Babson College WinLab (entrepreneurial women), a mentor in the Latin enterprise leadership initiative at Stanford, and a member of the shareholders' committee and a mentor and panelist at Endeavor. She is also an active investor in startups.

Rita Almela is a specialist in technology, innovation, digitalisation and startups. Almela will contribute her experience acquired at Alma, a company specialized in the development of digital platforms for cosmetics and media companies, present in 17 countries, and founded by her; at Garrigues, as a tax adviser; at CPM Telecom, a company she cofounded specialized in the development of technological platforms for telecommunications companies; and at Caixa Capital Risc, investing in digital startups and new technologies. Today, she is also the founder and directing partner of 101 Venture Builder, focused in creating and investing in digital companies, and of Deep Tech; partner at Garage51 Entertainment, which specialises in videogames for all kinds of devices and technologies, and at Kenko Health Accelerator.

Susana Voces will contribute her experience as global vice-chair of the restaurants division at Deliveroo. After her time in different management positions at eBay in Europe, Paypal and Ericsson, Susana Voces joins the team to add value to the payments division and to help the company to connect the brands with consumers.

María Victoria Hernández Valcárcel will combine her role as a director at a CaixaBank Payments & Consumer, with that as a non-executive director at The EQ Project International, a company that offers solutions in the field of human resources using artificial intelligence, and an advisory board member at Cashway, a financial technology company. She is also on the judges' panel of the European Union's “Horizon 2020” programme, which between 2018 and 2020, will provide with 2.7 bilion euros to innovative companies and high-level scientists, in the  MIT Technology Review “Innovators Under 35” programme, and she is a negotiating member of the Investment Committee at Rising Tide Europe.

These incorporations will strengthen the diversity of the board, in line with CaixaBank's diversity policy. The financial institution is particularly committed to promoting the presence of women in managerial positions, an area in which it has one of the highest ratios in the sector (over 40% during the first half of 2019) and it expects to continue to grow in this regard thanks to the creation of a specific programme with this same objective, called Wengage.

On the other hand, the CaixaBank Payments & Consumer board of directors is completed with the incorporation of José Manuel Gabeiras, previously chairman of Servired and Redsys;  Carlos Casanovas, executive chairman of PromoCaixa; Juan Morlá, board member and managing director of Comercia Global Payments, and Ignacio Redondo, executive director of the legal advisory division of CaixaBank.

The board will also include the former directors of CaixaBank Consumer Finance, Alfredo García-Valdés, who was previously chairman and CEO of American Express Spain; Juan José Gómez Migueláñez, previously a proprietary director of Telefónica Consumer Finance, at the suggestion of Telefónica; Matthias Bulach, executive director of intervention, management and capital control at CaixaBank; François Miqueu, corporate director of the consumer business at CaixaBank, and Jesús Moreira, chief retail lending officer en CaixaBank.

New strategic plan for the next three years

At its first meeting, the board of directors debated the strategic plan of the new company for the next three years, which includes the primary goals of offering the best customer experience, building partnerships with key partners, expediting the digital transformation, achieving the profitability goals that have been laid down, and fostering a corporate culture focused on people.

In this regard, one of the strategic areas of operations for CaixaBank Payments & Consumer is to offer the best experience to customers in terms of sales, payments and consumer finance through all the different service channels. At the same time, the company is committed to building an ecosystem of partnerships with key partners, in addition to those already established with companies such as Telefónica Consumer Finance, FNAC, Ikea and Mediamarkt, among others.

CaixaBank Payments & Consumer will also strive to expedite the company's digital transformation and technological capabilities, as well as fostering a culture focused on people that promotes talent, agility and accountability. The subsidiary will also focus on meeting profitability goals. The activity of CaixaBank Payments & Consumer contributes approximately 20% of the CaixaBank Group's net profit.

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<![CDATA[Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica join forces with 5 startups to boost innovation]]> https://blog.caixabank.es/?p=23645 2019-11-27T14:00:00.0Z 2019-11-27T14:00:00.0Z <![CDATA[Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica join forces with 5 startups to boost innovation]]> Start4big, Today, Start4big, the first European multisector open innovation initiative promoted by Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica, has announced the five winning startups of its first Wave of Innovation: Lang.Ai, PlayFilm, Séntisis Analytics, Smart IoT Labs and Unmanned Life. In the coming weeks, the winners will undertake pilot projects together with the promoter companies of Start4big, which are present in over 80 countries and have an enormous portfolio of customers of around 380 million people worldwide.

The winning startups have successfully passed a selection process that started in December 2018 with the launch of 4 challenges established by the Start4big partners to improve and personalise users experience in real time, consumption at home and new connectivity-associated services. A jury of 32 judges, who are international experts in different areas of technology and innovation, plus 76 internal judges from the corporate areas and business units of each company involved in Start4big, evaluated the 173 projects submitted (43% international). The 40 best candidates reached the final phase of the competition and eventually 5 winners were chosen.

The winners were announced today at a press conference featuring the participation of María Monzó, Director of Innovation and Knowledge of Aigües de Barcelona; Jordi Nicolau, Executive Director of CaixaBank; Silvia Sanjoaquín, Manager of Client Innovation of Naturgy; Núria Domínguez, Manager of Business Partnership & Open Innovation of SEAT and Bruno Vilarasau, Director of Digital Services of Telefónica Mediterráneo.

Winning startups and pilot projects

- LANG.AI is a platform for understanding language in any languages without human supervision. It uses Data Science and artificial intelligence to automate any non-structured text analysis process: results of surveys, comments on social media, chatbots and call centre transcriptions.

The first pilot will be with CaixaBank: artificial intelligence will be used to analyse open question texts in satisfaction surveys with a view to identifying points for improvement. Chatbot texts for employees will also be analysed (assistant that simulates holding a conversation, albeit with automatic responses) to define subjects of interest for these publics and to answer their needs and improve their experience.

- PLAYFILM is a tool that creates a video quiz to improve mobile campaigns on Facebook and Instagram and enhance connection with users. The video quiz is created without a need for programmers and consists of a video that gives the user a challenge.

Its pilot will be performed as a global project for Start4big, specifically in the process of communication and attraction of startups for the second Wave of Innovation.

- SÉNTISIS analyses digital channel text in real time using its own technology based on artificial intelligence and supervised machine learning. Results have shown an accuracy of over 90% for texts and 85% in analysing feelings. The goal is to improve understanding of customers and thus be able to adapt digital strategy.

Séntisis will perform three pilot projects, two of which are with Naturgy.  The first will indicate the perception users have of the brand through campaigns, customer experience, etc. The purpose is to define a differential strategy that provides users with greater value and makes the company more competitive. The purpose of the second pilot is to yield greater knowledge of its gas customers’ needs and concerns with a view to adapting its strategy and services offered.  The third pilot, which is with SEAT, will analyse the public comments made by people in social media associated with electric cars and mobility solutions in order to determine customers’ doubts and concerns and try to solve them by giving responses and creating relevant content on the brand’s web page.

- SMART IOT LABS redefines the notion of a smart home. The company is developing a new generation of virtual assistants for homes and other environments. It combines artificial intelligence and the Internet of Things to offer proactive, autonomous services and anticipate user needs.

The pilot project will be with Naturgy, Aigües de Barcelona and SEAT. Its goal is to co-design –with customers– new personalised services that improve comfort and help to manage home consumption, which include communication with the vehicle to offer these services.

- UNMANNED LIFE has developed a software platform for managing air and land vehicles and other robotic systems totally autonomously, without human intervention and with a unique management system. It may be applied in Industry 4.0, in sectors such as the supply chain, telecommunications, public security and transport.

The pilot project will be performed with SEAT and Telefónica. Tests will be done to determine how Unmanned Life, with a single software, manages to connect and to coordinate different assets involved in the automated supply process for SEAT parts: mobile robots, self-driving vehicles and even drones. Telefónica will offer the best connectivity on the market –5G– to coordinate them with precision in real time. The pilot will simultaneously combine this technology with 4G so that robots can switch from one to the other and the coexistence of the two networks on the market will be tested.

Start4big has also launched a call for its second Wave of Innovation. In this new edition, the 4 challenges established by the partners are:

  • Making use of biometric data to increase security and improve user experience in digital transactions and in homes, the car and other infrastructures (facial recognition and other biometric data).
  • Improving processes for a company and services for customers through the use of display technology (augmented, virtual and mixed reality).
  • Making use of connections among systems and data from the network of infrastructures in urban environments to offer new products and services to citizens in real time (Smart City).
  • Making use of circular economy solutions to contribute to sustainable development and to encourage the use of renewable energies (Circular Economy).

Startups interested in taking part have until 15 January to submit their application (at start4big). In March 2020, the selected companies will present their projects before the partner companies and the finalists will be announced in April.

About Start4big: 

Start4big is the open, multi-sectorial innovation initiative promoted by Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica. It provides startups from around the world with the chance to work with these major corporations on developing and testing prototypes in real environments and access the market more quickly. Its goal is to scout for national and international talent to strengthen the Spanish entrepreneurial fabric and offer valuable solutions to its customers and to society. It is the first time in Europe that five major companies belonging to strategic sectors have combined forces to take open innovation to another level: a multi-sectorial collaborative model in which to develop technological solutions that have an impact on all the areas in which these companies work.

]]>
Start4big, Today, Start4big, the first European multisector open innovation initiative promoted by Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica, has announced the five winning startups of its first Wave of Innovation: Lang.Ai, PlayFilm, Séntisis Analytics, Smart IoT Labs and Unmanned Life. In the coming weeks, the winners will undertake pilot projects together with the promoter companies of Start4big, which are present in over 80 countries and have an enormous portfolio of customers of around 380 million people worldwide.

The winning startups have successfully passed a selection process that started in December 2018 with the launch of 4 challenges established by the Start4big partners to improve and personalise users experience in real time, consumption at home and new connectivity-associated services. A jury of 32 judges, who are international experts in different areas of technology and innovation, plus 76 internal judges from the corporate areas and business units of each company involved in Start4big, evaluated the 173 projects submitted (43% international). The 40 best candidates reached the final phase of the competition and eventually 5 winners were chosen.

The winners were announced today at a press conference featuring the participation of María Monzó, Director of Innovation and Knowledge of Aigües de Barcelona; Jordi Nicolau, Executive Director of CaixaBank; Silvia Sanjoaquín, Manager of Client Innovation of Naturgy; Núria Domínguez, Manager of Business Partnership & Open Innovation of SEAT and Bruno Vilarasau, Director of Digital Services of Telefónica Mediterráneo.

Winning startups and pilot projects

- LANG.AI is a platform for understanding language in any languages without human supervision. It uses Data Science and artificial intelligence to automate any non-structured text analysis process: results of surveys, comments on social media, chatbots and call centre transcriptions.

The first pilot will be with CaixaBank: artificial intelligence will be used to analyse open question texts in satisfaction surveys with a view to identifying points for improvement. Chatbot texts for employees will also be analysed (assistant that simulates holding a conversation, albeit with automatic responses) to define subjects of interest for these publics and to answer their needs and improve their experience.

- PLAYFILM is a tool that creates a video quiz to improve mobile campaigns on Facebook and Instagram and enhance connection with users. The video quiz is created without a need for programmers and consists of a video that gives the user a challenge.

Its pilot will be performed as a global project for Start4big, specifically in the process of communication and attraction of startups for the second Wave of Innovation.

- SÉNTISIS analyses digital channel text in real time using its own technology based on artificial intelligence and supervised machine learning. Results have shown an accuracy of over 90% for texts and 85% in analysing feelings. The goal is to improve understanding of customers and thus be able to adapt digital strategy.

Séntisis will perform three pilot projects, two of which are with Naturgy.  The first will indicate the perception users have of the brand through campaigns, customer experience, etc. The purpose is to define a differential strategy that provides users with greater value and makes the company more competitive. The purpose of the second pilot is to yield greater knowledge of its gas customers’ needs and concerns with a view to adapting its strategy and services offered.  The third pilot, which is with SEAT, will analyse the public comments made by people in social media associated with electric cars and mobility solutions in order to determine customers’ doubts and concerns and try to solve them by giving responses and creating relevant content on the brand’s web page.

- SMART IOT LABS redefines the notion of a smart home. The company is developing a new generation of virtual assistants for homes and other environments. It combines artificial intelligence and the Internet of Things to offer proactive, autonomous services and anticipate user needs.

The pilot project will be with Naturgy, Aigües de Barcelona and SEAT. Its goal is to co-design –with customers– new personalised services that improve comfort and help to manage home consumption, which include communication with the vehicle to offer these services.

- UNMANNED LIFE has developed a software platform for managing air and land vehicles and other robotic systems totally autonomously, without human intervention and with a unique management system. It may be applied in Industry 4.0, in sectors such as the supply chain, telecommunications, public security and transport.

The pilot project will be performed with SEAT and Telefónica. Tests will be done to determine how Unmanned Life, with a single software, manages to connect and to coordinate different assets involved in the automated supply process for SEAT parts: mobile robots, self-driving vehicles and even drones. Telefónica will offer the best connectivity on the market –5G– to coordinate them with precision in real time. The pilot will simultaneously combine this technology with 4G so that robots can switch from one to the other and the coexistence of the two networks on the market will be tested.

Start4big has also launched a call for its second Wave of Innovation. In this new edition, the 4 challenges established by the partners are:

  • Making use of biometric data to increase security and improve user experience in digital transactions and in homes, the car and other infrastructures (facial recognition and other biometric data).
  • Improving processes for a company and services for customers through the use of display technology (augmented, virtual and mixed reality).
  • Making use of connections among systems and data from the network of infrastructures in urban environments to offer new products and services to citizens in real time (Smart City).
  • Making use of circular economy solutions to contribute to sustainable development and to encourage the use of renewable energies (Circular Economy).

Startups interested in taking part have until 15 January to submit their application (at start4big). In March 2020, the selected companies will present their projects before the partner companies and the finalists will be announced in April.

About Start4big: 

Start4big is the open, multi-sectorial innovation initiative promoted by Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica. It provides startups from around the world with the chance to work with these major corporations on developing and testing prototypes in real environments and access the market more quickly. Its goal is to scout for national and international talent to strengthen the Spanish entrepreneurial fabric and offer valuable solutions to its customers and to society. It is the first time in Europe that five major companies belonging to strategic sectors have combined forces to take open innovation to another level: a multi-sectorial collaborative model in which to develop technological solutions that have an impact on all the areas in which these companies work.

]]>
0
<![CDATA[CaixaBank Payments & Consumer signs its first agreement in Portugal with Fnac to offer consumer finance services]]> https://blog.caixabank.es/?p=23645 2019-11-27T00:00:00.0Z 2019-11-27T00:00:00.0Z <![CDATA[CaixaBank Payments & Consumer signs its first agreement in Portugal with Fnac to offer consumer finance services]]> CaixaBank Payments & Consumer, subsidiary of the CaixaBank Group, has closed its first international trade agreement via a strategic alliance with Fnac Portugal, until at least 2024.  

The objective of this agreement is to improve and innovate consumer financing processes, strengthening the commitment that Fnac has with its customers to offer them the best shopping experience. The company, which has more than 500,000 members in its loyalty programme, will benefit from the experience of CaixaBank Payments & Consumer in the efficient granting of credit.

Nuno Luz, managing director of Fnac Portugal, says that "through this alliance, Fnac will offer its customers a new Fnac credit card in a completely innovative manner, whereby the customer can get the credit card instantly. This is the first time that customers are being offered credit this way in Portugal, and is the result of Fnac's commitment to improving the customer experience. We will also offer credit under beneficial conditions, such as the 3x Interest-Free product, which we believe will be a success among our clients".

Ana Vuelta, Country Manager for CaixaBank Payments & Consumer in Portugal, says that "this strategic alliance with Fnac Portugal represents a challenge and an opportunity to demonstrate our experience in the Portuguese market, together with a leading distribution brand. It is an ambitious project, and we will dedicate our best efforts to offering solutions that create value for Fnac Portugal and all its customers".  

The company will offer its full range of innovative and differentiating products, with a view to support the consumer purchasing process through different financing solutions, including the latest digital functionalities. The agreement covers the 31 physical Fnac stores in Portugal, as well as its online store, fnac.pt, Portugal's largest retail trade portal.

The financial strength and innovation of the CaixaBank Group at Fnac's service

CaixaBank Payments & Consumer is the result of the merger between CaixaBank Payments, CaixaBank Consumer Finance, PromoCaixa and another 20 subsidiaries of the Spanish group, which was completed in September. It is a leading institution across the Spanish market and has recently started operating in Portugal within the framework of the European free provision of services regime.

In Portugal, CaixaBank Payments & Consumer operates in the areas of consumer financing and payment methods. For the latter, the institution is associated with BPI as an agent in the area of payment methods, which ensures the commercial activity of its customers and maintains the relationship with them. In the future, the company will offer an equipment rental solution (for industry, agriculture, computing, etc.) aimed at the business market.

In Spain, the company has more than 16 million customers, with 18 million credit cards, a credit portfolio of more than 6 billion euros, and a team of 650 staff, 20 of whom are in Portugal.

For this reason, thanks to its innovation strategy, it is among the best valued companies in the world for the quality of its digital services and its commitment towards digital transformation.

About Fnac

Fnac is the European leader in the distribution of cultural, technological and leisure products, and is developing a unique concept based on discovery and experimentation. Fnac offers its customers its full range of products anytime, anywhere and on any device, guaranteeing a multi-channel experience for its customers.

With a strong international presence, Fnac has establishments in France, Spain, Portugal, Belgium, Switzerland, Qatar, Côte d'Ivoire and Congo. Fnac opened its first store in Portugal in 1998, and now has 31 throughout the country. As well as its physical presence, it now has its online store fnac.pt, Portugal's largest retail trade portal.

 

]]>
CaixaBank Payments & Consumer, subsidiary of the CaixaBank Group, has closed its first international trade agreement via a strategic alliance with Fnac Portugal, until at least 2024.  

The objective of this agreement is to improve and innovate consumer financing processes, strengthening the commitment that Fnac has with its customers to offer them the best shopping experience. The company, which has more than 500,000 members in its loyalty programme, will benefit from the experience of CaixaBank Payments & Consumer in the efficient granting of credit.

Nuno Luz, managing director of Fnac Portugal, says that "through this alliance, Fnac will offer its customers a new Fnac credit card in a completely innovative manner, whereby the customer can get the credit card instantly. This is the first time that customers are being offered credit this way in Portugal, and is the result of Fnac's commitment to improving the customer experience. We will also offer credit under beneficial conditions, such as the 3x Interest-Free product, which we believe will be a success among our clients".

Ana Vuelta, Country Manager for CaixaBank Payments & Consumer in Portugal, says that "this strategic alliance with Fnac Portugal represents a challenge and an opportunity to demonstrate our experience in the Portuguese market, together with a leading distribution brand. It is an ambitious project, and we will dedicate our best efforts to offering solutions that create value for Fnac Portugal and all its customers".  

The company will offer its full range of innovative and differentiating products, with a view to support the consumer purchasing process through different financing solutions, including the latest digital functionalities. The agreement covers the 31 physical Fnac stores in Portugal, as well as its online store, fnac.pt, Portugal's largest retail trade portal.

The financial strength and innovation of the CaixaBank Group at Fnac's service

CaixaBank Payments & Consumer is the result of the merger between CaixaBank Payments, CaixaBank Consumer Finance, PromoCaixa and another 20 subsidiaries of the Spanish group, which was completed in September. It is a leading institution across the Spanish market and has recently started operating in Portugal within the framework of the European free provision of services regime.

In Portugal, CaixaBank Payments & Consumer operates in the areas of consumer financing and payment methods. For the latter, the institution is associated with BPI as an agent in the area of payment methods, which ensures the commercial activity of its customers and maintains the relationship with them. In the future, the company will offer an equipment rental solution (for industry, agriculture, computing, etc.) aimed at the business market.

In Spain, the company has more than 16 million customers, with 18 million credit cards, a credit portfolio of more than 6 billion euros, and a team of 650 staff, 20 of whom are in Portugal.

For this reason, thanks to its innovation strategy, it is among the best valued companies in the world for the quality of its digital services and its commitment towards digital transformation.

About Fnac

Fnac is the European leader in the distribution of cultural, technological and leisure products, and is developing a unique concept based on discovery and experimentation. Fnac offers its customers its full range of products anytime, anywhere and on any device, guaranteeing a multi-channel experience for its customers.

With a strong international presence, Fnac has establishments in France, Spain, Portugal, Belgium, Switzerland, Qatar, Côte d'Ivoire and Congo. Fnac opened its first store in Portugal in 1998, and now has 31 throughout the country. As well as its physical presence, it now has its online store fnac.pt, Portugal's largest retail trade portal.

 

]]>
0
<![CDATA[CaixaBank and Salesforce join forces to drive forward the digital transformation of banking services]]> https://blog.caixabank.es/?p=23645 2019-11-21T00:00:00.0Z 2019-11-21T00:00:00.0Z <![CDATA[CaixaBank and Salesforce join forces to drive forward the digital transformation of banking services]]> CaixaBank and Salesforce, the global leader in Customer Relationship Management (CRM), have reached an agreement for the joint development of technological innovation for financial services. Keith Block, the co-CEO of Salesforce, met Jordi Nicolau, Executive President of CaixaBank Digital Business, and Pere Nebot, Chief Information Officer (CIO) of CaixaBank, to sign the alliance between both organisations at a meeting held in San Francisco at Dreamforce, the world's largest software conference, which is expected to host over 170,000 attendees.

The financial institution and the global leader in CRM commit to join forces to develop innovation projects to apply cutting-edge CRM technologies to the digital transformation of banking services. The joint work between CaixaBank and Salesforce will enable the better understanding of customers, a more efficient information architecture and further customisation of the service. Moreover, CaixaBank employees will be able to use innovative tools to respond to customers' needs and contribute to improving the user experience, a key objective of CaixaBank's 2019-2020 Strategic Plan.

Similarly, the agreement establishes the inclusion of CaixaBank in the “Salesforce Financial Services Cloud Design Partner Program,” an international R&D programme run by Salesforce and comprising a small group of global banks which, together with the team at Salesforce, are experimenting with new ways of approaching customers.

CaixaBank and Salesforce’s partnership will also include Salesforce’s participation in the “la Caixa” Banking Foundation, which offers aid programmes for disadvantaged groups with difficulties integrating in the labour market.

CaixaBank, an international leader in digital transformation and innovation

CaixaBank is the leading financial group in retail banking in Spain and one of the most important in Portugal. It has 15.6 million customers in the Iberian market and boasts the peninsula's leading business network.

Technology and digitisation are key in the company's business model, which has the largest base of digital customers in Spain (6.3 million). Thanks to this strategy, CaixaBank has become one of the highest-rated banks in the world based on the quality of its digital products and services. In 2019, the company was recognised as the Best Bank Transformation in Western Europe by the magazine Euromoney and the Most Innovative Bank in Western Europe by US magazine Global Finance. In addition, the development of one of the world's first ATMs that allow users to withdraw cash through facial recognition and without having to enter their PIN, has been acknowledged as one of the 2019 Technological Projects of the Year at the Tech Project Awards by the magazine The Banker.

CaixaBank has a strong data infrastructure. The company's data pool stores more than 900 terabytes of information and is able to handle over 14,000 transactions per second during peak hours. Furthermore, the team of data scientists from CaixaBank Business Intelligence, have enabled the company to become a leader in the application of predictive models based on machine learning, artificial intelligence and big data techniques.

]]>
CaixaBank and Salesforce, the global leader in Customer Relationship Management (CRM), have reached an agreement for the joint development of technological innovation for financial services. Keith Block, the co-CEO of Salesforce, met Jordi Nicolau, Executive President of CaixaBank Digital Business, and Pere Nebot, Chief Information Officer (CIO) of CaixaBank, to sign the alliance between both organisations at a meeting held in San Francisco at Dreamforce, the world's largest software conference, which is expected to host over 170,000 attendees.

The financial institution and the global leader in CRM commit to join forces to develop innovation projects to apply cutting-edge CRM technologies to the digital transformation of banking services. The joint work between CaixaBank and Salesforce will enable the better understanding of customers, a more efficient information architecture and further customisation of the service. Moreover, CaixaBank employees will be able to use innovative tools to respond to customers' needs and contribute to improving the user experience, a key objective of CaixaBank's 2019-2020 Strategic Plan.

Similarly, the agreement establishes the inclusion of CaixaBank in the “Salesforce Financial Services Cloud Design Partner Program,” an international R&D programme run by Salesforce and comprising a small group of global banks which, together with the team at Salesforce, are experimenting with new ways of approaching customers.

CaixaBank and Salesforce’s partnership will also include Salesforce’s participation in the “la Caixa” Banking Foundation, which offers aid programmes for disadvantaged groups with difficulties integrating in the labour market.

CaixaBank, an international leader in digital transformation and innovation

CaixaBank is the leading financial group in retail banking in Spain and one of the most important in Portugal. It has 15.6 million customers in the Iberian market and boasts the peninsula's leading business network.

Technology and digitisation are key in the company's business model, which has the largest base of digital customers in Spain (6.3 million). Thanks to this strategy, CaixaBank has become one of the highest-rated banks in the world based on the quality of its digital products and services. In 2019, the company was recognised as the Best Bank Transformation in Western Europe by the magazine Euromoney and the Most Innovative Bank in Western Europe by US magazine Global Finance. In addition, the development of one of the world's first ATMs that allow users to withdraw cash through facial recognition and without having to enter their PIN, has been acknowledged as one of the 2019 Technological Projects of the Year at the Tech Project Awards by the magazine The Banker.

CaixaBank has a strong data infrastructure. The company's data pool stores more than 900 terabytes of information and is able to handle over 14,000 transactions per second during peak hours. Furthermore, the team of data scientists from CaixaBank Business Intelligence, have enabled the company to become a leader in the application of predictive models based on machine learning, artificial intelligence and big data techniques.

]]>
0
<![CDATA[CaixaBank and Microsoft award the best technical degree students through the second edition of the WONNOW Awards]]> https://blog.caixabank.es/?p=23645 2019-11-18T11:00:00.0Z 2019-11-18T11:00:00.0Z <![CDATA[CaixaBank and Microsoft award the best technical degree students through the second edition of the WONNOW Awards]]> Gonzalo Gortázar, CaixaBank CEO, and Pilar López, Microsoft Spain Chairwoman, granted the WONNOW Awards to the best STEM –Science, Technology, Engineering and Mathematics– degree students from Spanish universities.

Through this initiative, for the second consecutive year, both companies reward female excellence in technical university degrees, to champion diversity and reduce the gender gap in these sectors, which feature a reduced female presence.

The European Commission's 2018 study "Women in the digital age" highlights the fact that only 34% of women hold STEM degrees, and they represent 17% of the specialist professionals in the technology sector.

In order to alleviate this situation, CaixaBank and Microsoft promote the WONNOW Awards. One the one hand, they acknowledged the student with the best academic record, who has received a monetary prize of €10,000, and on the other hand, ten students received the prize of a paid grant to work at CaixaBank and take part in a Microsoft Spain mentoring programme.

The Chief Executive Officer of CaixaBank has highlighted the work and effort of all the participants who studied challenging STEM degrees and achieved outstanding results. Furthermore, Gonzalo Gortázar congratulated the award-winners and has acknowledged their involvement and the important work that they carry out at the company. “Through the WONNOW Awards we aim to support female development in key professions and highlight the effort and the commitment of women, such as yourselves, who opt to embark on these studies”. The CEO of CaixaBank encouraged the students to continue breaking down barriers and stereotypes, demonstrating that women can also be outstanding scientists, technologists, engineers and mathematicians. “We need young people like you; our society cannot afford to lose almost half of its STEM talent”, he stated.

The Chairwoman of Microsoft Spain, Pilar López, also joined the praise of the award-winning students in this edition of the Awards, who she considers to be benchmarks to encourage other students to banish stereotypes and take an interest in science and technology. “Talent and diversity are a guarantee of innovation and growth. Boasting digital competences is a differential factor and provides a competitive edge for the professional future. It is a priority to promote female vocation and talent, and not only in the technology sector, since digital talent is essential for any industry at this time. Women already use technology, but we also want them to invent it, to stand out and help to resolve the major issues we face as a company. That is the spirit of the WONNOW Awards”.

Recognition of effort and excellence

The award-winners, four students from Catalonia, two from Murcia, two from Andalusia, one from Valencia and one from the Canary Islands, have been chosen from among 440 STEM-degree students from 70 Spanish universities that have taken part in this second annual edition of these awards. In order to choose the winners, in addition to their academic record, their personal experience has been considered. The participants answered questions to examine their merits and to gain knowledge of their profile. In addition, their CV and the average grades in their first 180 credits passed was taken into account.

Carlota Parés, a dual-degree student of Computer and Telematic Engineering from La Salle, won a special prize valued at €10,000, for having the best academic record. She will also gain access to a paid internship to work at CaixaBank and benefit from a mentoring programme given by Microsoft Spain, together with nine other award-winning students: Fátima El Baghdadi, a Mechanical Engineering student from the Polytechnic University of Catalonia; Isabel Lax, a Civil Engineering student from the University of Cartagena; Belinda González, a Computer Engineering student from the University of Granada; Natalia Franch, a Computer Engineering student from Jaume I University; María José Martínez, an Industrial and Automatic Electronic Engineering student from the Technical University of Cartagena; Nàdia Cosor, an Audiovisual Systems Engineering student from Pompeu Fabra University; María Ángeles Fuentes, a Computer Engineering student from the University of Las Palmas de Gran Canaria; Olivia Andolz, a Multimedia student majoring in Web Engineering from Catalonia Open University; and Natalia Borrego, an Agro-food and Rural Environment Engineering student from the University of Córdoba.

Commitment to diversity and technology

The WONNOW Awards address two key matters for CaixaBank and Microsoft: diversity and commitment to technology. In addition, they are a clear reflection of the values that both companies share, such as social commitment, work towards equality and the recognition of excellence.

In Spain, more than one million jobs related to STEM abilities will be created in the coming four years, but one out of every four companies has difficulties finding suitable candidates and, above all, being able to select women for positions related to these sectors, according to the Spanish Association for Digitisation, DigitalES. Furthermore, according to the European Commission, only 3% of women with higher education studies have qualifications deemed technology studies.

About CaixaBank

Social engagement is one of CaixaBank's values that aims to contribute to developing a fairer society with greater equal opportunities. It fosters and implements various initiatives aimed at promoting diversity, such as the WONNOW Awards. The bank holds many national and international allegiances and initiatives in corporate responsibility, which are the cornerstone of its identity.

It is associated with various initiatives to foster gender equality, such as the Women’s Empowerment Principles initiative, promoted by the United Nations; the initiative of the Ministry of the Presidency, Parliamentary Relations and Equality: “More women, better companies”, to secure a greater percentage of women in executive positions; the Diversity Charter, to promote equal opportunities and antidiscriminatory measures; and the Generation and Talent Observatory, with the aim of promoting the management of generational diversity. Similarly, CaixaBank is included in the Bloomberg Gender-Equality Index for its commitment to promoting women. As a result of this commitment, CaixaBank has been presented with the EFR (Family Responsible Company) Certificate by the Más Familia Foundation.

Women currently fill 41.2% of CaixaBank's managerial positions and it has a specific action programme to promote gender diversity: the Wengage programme, through which it promotes equal opportunities among both genders and boosts the role of women in the company and in wider society. CaixaBank is the leader in retail banking in Spain, with a 29.3% share among individual customers. The bank has close to 16 million customers on the Iberian market and around 5,000 branches.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) drives digital transformation for the smart cloud and Intelligent Edge era. Its mission is to empower every person and every organisation on the planet to achieve more in their daily activity.

Microsoft promotes a culture that allows its employees to connect their energy and passion for technology with this mission. And for this, diversity is crucial: a diverse and inclusive environment fosters better ideas, better products and better results for customers.

 

]]>
Gonzalo Gortázar, CaixaBank CEO, and Pilar López, Microsoft Spain Chairwoman, granted the WONNOW Awards to the best STEM –Science, Technology, Engineering and Mathematics– degree students from Spanish universities.

Through this initiative, for the second consecutive year, both companies reward female excellence in technical university degrees, to champion diversity and reduce the gender gap in these sectors, which feature a reduced female presence.

The European Commission's 2018 study "Women in the digital age" highlights the fact that only 34% of women hold STEM degrees, and they represent 17% of the specialist professionals in the technology sector.

In order to alleviate this situation, CaixaBank and Microsoft promote the WONNOW Awards. One the one hand, they acknowledged the student with the best academic record, who has received a monetary prize of €10,000, and on the other hand, ten students received the prize of a paid grant to work at CaixaBank and take part in a Microsoft Spain mentoring programme.

The Chief Executive Officer of CaixaBank has highlighted the work and effort of all the participants who studied challenging STEM degrees and achieved outstanding results. Furthermore, Gonzalo Gortázar congratulated the award-winners and has acknowledged their involvement and the important work that they carry out at the company. “Through the WONNOW Awards we aim to support female development in key professions and highlight the effort and the commitment of women, such as yourselves, who opt to embark on these studies”. The CEO of CaixaBank encouraged the students to continue breaking down barriers and stereotypes, demonstrating that women can also be outstanding scientists, technologists, engineers and mathematicians. “We need young people like you; our society cannot afford to lose almost half of its STEM talent”, he stated.

The Chairwoman of Microsoft Spain, Pilar López, also joined the praise of the award-winning students in this edition of the Awards, who she considers to be benchmarks to encourage other students to banish stereotypes and take an interest in science and technology. “Talent and diversity are a guarantee of innovation and growth. Boasting digital competences is a differential factor and provides a competitive edge for the professional future. It is a priority to promote female vocation and talent, and not only in the technology sector, since digital talent is essential for any industry at this time. Women already use technology, but we also want them to invent it, to stand out and help to resolve the major issues we face as a company. That is the spirit of the WONNOW Awards”.

Recognition of effort and excellence

The award-winners, four students from Catalonia, two from Murcia, two from Andalusia, one from Valencia and one from the Canary Islands, have been chosen from among 440 STEM-degree students from 70 Spanish universities that have taken part in this second annual edition of these awards. In order to choose the winners, in addition to their academic record, their personal experience has been considered. The participants answered questions to examine their merits and to gain knowledge of their profile. In addition, their CV and the average grades in their first 180 credits passed was taken into account.

Carlota Parés, a dual-degree student of Computer and Telematic Engineering from La Salle, won a special prize valued at €10,000, for having the best academic record. She will also gain access to a paid internship to work at CaixaBank and benefit from a mentoring programme given by Microsoft Spain, together with nine other award-winning students: Fátima El Baghdadi, a Mechanical Engineering student from the Polytechnic University of Catalonia; Isabel Lax, a Civil Engineering student from the University of Cartagena; Belinda González, a Computer Engineering student from the University of Granada; Natalia Franch, a Computer Engineering student from Jaume I University; María José Martínez, an Industrial and Automatic Electronic Engineering student from the Technical University of Cartagena; Nàdia Cosor, an Audiovisual Systems Engineering student from Pompeu Fabra University; María Ángeles Fuentes, a Computer Engineering student from the University of Las Palmas de Gran Canaria; Olivia Andolz, a Multimedia student majoring in Web Engineering from Catalonia Open University; and Natalia Borrego, an Agro-food and Rural Environment Engineering student from the University of Córdoba.

Commitment to diversity and technology

The WONNOW Awards address two key matters for CaixaBank and Microsoft: diversity and commitment to technology. In addition, they are a clear reflection of the values that both companies share, such as social commitment, work towards equality and the recognition of excellence.

In Spain, more than one million jobs related to STEM abilities will be created in the coming four years, but one out of every four companies has difficulties finding suitable candidates and, above all, being able to select women for positions related to these sectors, according to the Spanish Association for Digitisation, DigitalES. Furthermore, according to the European Commission, only 3% of women with higher education studies have qualifications deemed technology studies.

About CaixaBank

Social engagement is one of CaixaBank's values that aims to contribute to developing a fairer society with greater equal opportunities. It fosters and implements various initiatives aimed at promoting diversity, such as the WONNOW Awards. The bank holds many national and international allegiances and initiatives in corporate responsibility, which are the cornerstone of its identity.

It is associated with various initiatives to foster gender equality, such as the Women’s Empowerment Principles initiative, promoted by the United Nations; the initiative of the Ministry of the Presidency, Parliamentary Relations and Equality: “More women, better companies”, to secure a greater percentage of women in executive positions; the Diversity Charter, to promote equal opportunities and antidiscriminatory measures; and the Generation and Talent Observatory, with the aim of promoting the management of generational diversity. Similarly, CaixaBank is included in the Bloomberg Gender-Equality Index for its commitment to promoting women. As a result of this commitment, CaixaBank has been presented with the EFR (Family Responsible Company) Certificate by the Más Familia Foundation.

Women currently fill 41.2% of CaixaBank's managerial positions and it has a specific action programme to promote gender diversity: the Wengage programme, through which it promotes equal opportunities among both genders and boosts the role of women in the company and in wider society. CaixaBank is the leader in retail banking in Spain, with a 29.3% share among individual customers. The bank has close to 16 million customers on the Iberian market and around 5,000 branches.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) drives digital transformation for the smart cloud and Intelligent Edge era. Its mission is to empower every person and every organisation on the planet to achieve more in their daily activity.

Microsoft promotes a culture that allows its employees to connect their energy and passion for technology with this mission. And for this, diversity is crucial: a diverse and inclusive environment fosters better ideas, better products and better results for customers.

 

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<![CDATA[Arancha Manzanares (2019 CaixaBank Women in Business Award), recognised at the 2019 IWEC Awards]]> https://blog.caixabank.es/?p=23645 2019-11-16T00:00:00.0Z 2019-11-16T00:00:00.0Z <![CDATA[Arancha Manzanares (2019 CaixaBank Women in Business Award), recognised at the 2019 IWEC Awards]]> Arancha Manzanares, national winner of the 2019 CaixaBank Women in Business Award, has been recognised in the 12th edition of the 2019 IWEC Awards, delivered within the framework of the annual International Women’s Entrepreneurial Challenge (IWEC), an international network of worldwide leading female entrepreneurs, the goal of which is to highlight the role of women entrepreneurs in the global economy.

In this edition, the IWEC Awards have acknowledged the professional career of 39 entrepreneurs from 18 countries. The companies led by these women operate in various sectors, including engineering and construction, textiles, energy supply, education, food and marketing. In total, they have recorded a combined turnover of 5.7 billion dollars and employ 83,400 people.

Arancha Manzanares, vice president of the engineering and technology consultancy Ayesa, has a PhD in Industrial Engineering from the University of Seville (1992 and 2006), and took the Senior Management Programme (PADE) at the IESE Business School. She joined Ayesa in 1996, where she has taken on various roles. In 2004 she became the CEO of ACT Sistemas, the origin of the group's IT department. Between 2005 and 2007 she took on the role of General Corporate Management. In 2011 she was appointed president of Ayesa Advanced Technologies, and since May 2019 is the vice president of Ayesa.

According to Manzanares, the award gives her "great pride, not only for representing Spain, but also all the women who will accompany me in New Delhi. We are proof that effort and hard work are the true driving forces behind achieving great objectives." 

The vice president of Ayesa has been granted the 2019 CaixaBank Women in Business Award among 14 regional candidates across the whole of Spain, becoming one of the Spanish representatives at the international IWEC Awards. She follows in the footsteps of Inés Juste, chairwoman of the Juste Group, and Rocío Hervella, founder of Prosol, the winners of the 2017 and 2018 editions of the CaixaBank Women in Business Award, respectively.

Since the creation of the IWEC Awards in 2007, 411 women have been recognised from 42 countries, the companies of whom have an overall turnover of 35.5 billion dollars, and they employ more than 348,200 people.

The annual IWEC Conference, the women entrepreneurs network meeting point

For three days every year, the IWEC Conference gathers the women that comprise its global network as a meeting point to share knowledge, experience and connections. In its 12th annual edition, the conference was held between 11 and 13 November in New Delhi (India).

Under the title “Connecting Women Businesses Globally: Leading the Way to Innovation and Integration”, the conference focused on innovation, technology and cybersecurity, and the effects that they have on the performance and sustainability of companies.  The economy and society of India, this year's host country, took a special focus, with the presence of institutional, religious and business leaders from the country.

CaixaBank moderated the debate table “Leading the Way to Integration”, on which Mar Santana, Commercial Director Medium & Large Enterprises for Madrid Region at CaixaBank and IWEC advisor, presented the programme Work 4 Progress by “la Caixa” Obra Social, together with Dr. Ashok Khosla, chairman of Development Alternatives Group and Kanika Verma, head of the programme. The goal of Work 4 Progress is to create sustainable and quality employment among women and young people from India, Mozambique and Peru. Via the support of a network of companies from these regions, the programme fosters the creation of businesses and access to employment among the most excluded groups in these countries. 

About IWEC

IWEC is an international organisation of women business owners, created in 2007 with the backing of the United States Department of State. Its mission is to develop a global business network comprising women entrepreneurs, in order to help them in their international growth, offering them a platform to share knowledge, experience and connections.

“IWEC understands that providing access, resources and support to help enable the success of female entrepreneurs is key to ensuring women’s active, sustainable participation in the global economy, and contribute to close the gender gap. We provide a global forum to exchange knowledge, experience and connectivity among women business owners, setting the stage for education, disruptive business opportunities, roads to joint ventures, and promoting social dialogue among women entrepreneurs and business leaders”, states Ruth A. Davis, chairwoman of IWEC. 

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Arancha Manzanares, national winner of the 2019 CaixaBank Women in Business Award, has been recognised in the 12th edition of the 2019 IWEC Awards, delivered within the framework of the annual International Women’s Entrepreneurial Challenge (IWEC), an international network of worldwide leading female entrepreneurs, the goal of which is to highlight the role of women entrepreneurs in the global economy.

In this edition, the IWEC Awards have acknowledged the professional career of 39 entrepreneurs from 18 countries. The companies led by these women operate in various sectors, including engineering and construction, textiles, energy supply, education, food and marketing. In total, they have recorded a combined turnover of 5.7 billion dollars and employ 83,400 people.

Arancha Manzanares, vice president of the engineering and technology consultancy Ayesa, has a PhD in Industrial Engineering from the University of Seville (1992 and 2006), and took the Senior Management Programme (PADE) at the IESE Business School. She joined Ayesa in 1996, where she has taken on various roles. In 2004 she became the CEO of ACT Sistemas, the origin of the group's IT department. Between 2005 and 2007 she took on the role of General Corporate Management. In 2011 she was appointed president of Ayesa Advanced Technologies, and since May 2019 is the vice president of Ayesa.

According to Manzanares, the award gives her "great pride, not only for representing Spain, but also all the women who will accompany me in New Delhi. We are proof that effort and hard work are the true driving forces behind achieving great objectives." 

The vice president of Ayesa has been granted the 2019 CaixaBank Women in Business Award among 14 regional candidates across the whole of Spain, becoming one of the Spanish representatives at the international IWEC Awards. She follows in the footsteps of Inés Juste, chairwoman of the Juste Group, and Rocío Hervella, founder of Prosol, the winners of the 2017 and 2018 editions of the CaixaBank Women in Business Award, respectively.

Since the creation of the IWEC Awards in 2007, 411 women have been recognised from 42 countries, the companies of whom have an overall turnover of 35.5 billion dollars, and they employ more than 348,200 people.

The annual IWEC Conference, the women entrepreneurs network meeting point

For three days every year, the IWEC Conference gathers the women that comprise its global network as a meeting point to share knowledge, experience and connections. In its 12th annual edition, the conference was held between 11 and 13 November in New Delhi (India).

Under the title “Connecting Women Businesses Globally: Leading the Way to Innovation and Integration”, the conference focused on innovation, technology and cybersecurity, and the effects that they have on the performance and sustainability of companies.  The economy and society of India, this year's host country, took a special focus, with the presence of institutional, religious and business leaders from the country.

CaixaBank moderated the debate table “Leading the Way to Integration”, on which Mar Santana, Commercial Director Medium & Large Enterprises for Madrid Region at CaixaBank and IWEC advisor, presented the programme Work 4 Progress by “la Caixa” Obra Social, together with Dr. Ashok Khosla, chairman of Development Alternatives Group and Kanika Verma, head of the programme. The goal of Work 4 Progress is to create sustainable and quality employment among women and young people from India, Mozambique and Peru. Via the support of a network of companies from these regions, the programme fosters the creation of businesses and access to employment among the most excluded groups in these countries. 

About IWEC

IWEC is an international organisation of women business owners, created in 2007 with the backing of the United States Department of State. Its mission is to develop a global business network comprising women entrepreneurs, in order to help them in their international growth, offering them a platform to share knowledge, experience and connections.

“IWEC understands that providing access, resources and support to help enable the success of female entrepreneurs is key to ensuring women’s active, sustainable participation in the global economy, and contribute to close the gender gap. We provide a global forum to exchange knowledge, experience and connectivity among women business owners, setting the stage for education, disruptive business opportunities, roads to joint ventures, and promoting social dialogue among women entrepreneurs and business leaders”, states Ruth A. Davis, chairwoman of IWEC. 

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<![CDATA[The first grocery store featuring payment by facial recognition is here]]> https://blog.caixabank.es/?p=23645 2019-11-14T10:00:00.0Z 2019-11-14T10:00:00.0Z <![CDATA[The first grocery store featuring payment by facial recognition is here]]> CaixaBank, Nestle Market and the Payment Innovation Hub have launched the first facial recognition payment system in a business in Spain. It is a system that enables customers to pay for purchases solely using their face, without the need to use a physical payment method, such as a bank card, phone or cash.

Facial recognition technology improves the customer experience, streamlining checkout payments, while increasing the security of payments.

The initiative, which has been launched today in a trial at the Nestle Market store in Esplugues de Llobregat, in Barcelona, will be in operation over the next three months, in order to analyse how the new technology adapts to suit the needs of the retail business, especially in periods of high demand, such as the Christmas season. The system can be used by any customer, whichever model of phone they have or whichever bank to which their card corresponds: all they need to do is download the Face to Pay Nestle Market app.

The project has been developed jointly by CaixaBank, Nestle España's financial management and the legal and technological services of the company, and the Payment Innovation Hub team (a multi-sector alliance made up of CaixaBank, Global Payments Inc., Visa, Samsung and Arval).

This is how payment by facial recognition works

To use the solution, all the user has to do is download the application Face to Pay Nestle Market (available both on Android in Google Play and on iPhone in the App Store), before making their first purchase, and register their personal details, card and their facial image.

Once they have completed the registration process, the customer will be able to pay for their purchases at Nestle Market, where an exclusive fast checkout has been set up, fitted with a tablet featuring a camera and internet connection.

When making the payment, the customer will take a selfie with the checkout camera. The system compares that image with the biometric pattern stored in the general database, based on the photograph uploaded when registering. If there is a match, the system proceeds to process the payment, and the customer does not need to use any physical payment methods (card, phone or cash) other than the photo of their face.

CaixaBank: international acknowledgement for the facial recognition application

For CaixaBank, the initiative represents a step further in its strategy of committing to facial recognition technology in environments where its application can provide an advantage for the customer in terms of user experience and security.

Along these lines, the financial institution, headed by Chairman, Jordi Gual, and Chief Executive Officer, Gonzalo Gortázar, is the world's first bank to apply facial recognition to make withdrawals at ATMs without entering a PIN. The system is already in operation at branches in Barcelona and Valencia, and it will be deployed gradually at other points of the CaixaBank network over the coming months.

The ATM facial recognition application implemented by CaixaBank has received international acknowledgement, including awards such as Technology Project of the Year in the category “Service Provision Channels” at The Banker Tech Project Awards 2019.

The ATMs with facial recognition and the new payment system at Nestlé Market are fully commercial projects, open to all customers who want to use this new technology.

The development of pioneering projects for the sector has been fundamental to the digital transformation strategy of CaixaBank, which is a leader in retail banking and in innovation, with the largest digital customer base in Spain (6.3 million), the highest number of cards (17.24 million) and POS terminals (with a market share of 23.7% in purchasing turnover and 28% in the number of purchases in stores) and a leader in mobile payment, with more than a million customers.

Nestle, a pioneer in digital innovation

The launch of the facial recognition payment system at the Nestle Market store in Esplugues de Llobregat, in Barcelona, comes as part of Nestle's approach to being a pioneer in digital innovation and its impact on the new purchasing habits of consumers.

Close to 1,000 employees from the company's offices in Barcelona, including an international IT team and other global support units, are working on the digital transformation of Nestle, developing new technologies and services for consumers.

With the aim of approaching and providing service to customers, Nestle Market, which was founded as a space designed solely to serve employees, opened to the general public as a “live” store, Here, the company can offer consumers all of its brands, and they are able to discover a foretaste of the latest products, being rewarded for their loyalty with promotions, and they also have the chance to enjoy experiences held by the brand in the space.

Payment Innovation Hub

Since its creation, for almost two years the Payment Innovation Hub, with the backing of its partners (CaixaBank, Global Payments, Inc., Visa, Samsung and Arval) –leading companies in the financial, payments and technology sector– has delved into cutting-edge technologies to improve the customer experience in different stages of use, while committing to increasing their security.

As a result of its open innovation proposal and the collaboration of its five major partners, it has achieved major developments in the creation of solutions applied to various sectors, following the trend of invisible payments such as that launched now with Nestlé. In fact, up to now the hub has already devised nearly twenty projects in terms similar to those of start-ups. Thus, the average time of each project has been just three months to implement each of its prototypes together with the partners of the hub.

Together with the restaurant services group Vienna, the Payment Innovation Hub has recently launched to market a pioneering biometric recognition solution for facial payments in one of the chain's centric restaurants in Barcelona.

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CaixaBank, Nestle Market and the Payment Innovation Hub have launched the first facial recognition payment system in a business in Spain. It is a system that enables customers to pay for purchases solely using their face, without the need to use a physical payment method, such as a bank card, phone or cash.

Facial recognition technology improves the customer experience, streamlining checkout payments, while increasing the security of payments.

The initiative, which has been launched today in a trial at the Nestle Market store in Esplugues de Llobregat, in Barcelona, will be in operation over the next three months, in order to analyse how the new technology adapts to suit the needs of the retail business, especially in periods of high demand, such as the Christmas season. The system can be used by any customer, whichever model of phone they have or whichever bank to which their card corresponds: all they need to do is download the Face to Pay Nestle Market app.

The project has been developed jointly by CaixaBank, Nestle España's financial management and the legal and technological services of the company, and the Payment Innovation Hub team (a multi-sector alliance made up of CaixaBank, Global Payments Inc., Visa, Samsung and Arval).

This is how payment by facial recognition works

To use the solution, all the user has to do is download the application Face to Pay Nestle Market (available both on Android in Google Play and on iPhone in the App Store), before making their first purchase, and register their personal details, card and their facial image.

Once they have completed the registration process, the customer will be able to pay for their purchases at Nestle Market, where an exclusive fast checkout has been set up, fitted with a tablet featuring a camera and internet connection.

When making the payment, the customer will take a selfie with the checkout camera. The system compares that image with the biometric pattern stored in the general database, based on the photograph uploaded when registering. If there is a match, the system proceeds to process the payment, and the customer does not need to use any physical payment methods (card, phone or cash) other than the photo of their face.

CaixaBank: international acknowledgement for the facial recognition application

For CaixaBank, the initiative represents a step further in its strategy of committing to facial recognition technology in environments where its application can provide an advantage for the customer in terms of user experience and security.

Along these lines, the financial institution, headed by Chairman, Jordi Gual, and Chief Executive Officer, Gonzalo Gortázar, is the world's first bank to apply facial recognition to make withdrawals at ATMs without entering a PIN. The system is already in operation at branches in Barcelona and Valencia, and it will be deployed gradually at other points of the CaixaBank network over the coming months.

The ATM facial recognition application implemented by CaixaBank has received international acknowledgement, including awards such as Technology Project of the Year in the category “Service Provision Channels” at The Banker Tech Project Awards 2019.

The ATMs with facial recognition and the new payment system at Nestlé Market are fully commercial projects, open to all customers who want to use this new technology.

The development of pioneering projects for the sector has been fundamental to the digital transformation strategy of CaixaBank, which is a leader in retail banking and in innovation, with the largest digital customer base in Spain (6.3 million), the highest number of cards (17.24 million) and POS terminals (with a market share of 23.7% in purchasing turnover and 28% in the number of purchases in stores) and a leader in mobile payment, with more than a million customers.

Nestle, a pioneer in digital innovation

The launch of the facial recognition payment system at the Nestle Market store in Esplugues de Llobregat, in Barcelona, comes as part of Nestle's approach to being a pioneer in digital innovation and its impact on the new purchasing habits of consumers.

Close to 1,000 employees from the company's offices in Barcelona, including an international IT team and other global support units, are working on the digital transformation of Nestle, developing new technologies and services for consumers.

With the aim of approaching and providing service to customers, Nestle Market, which was founded as a space designed solely to serve employees, opened to the general public as a “live” store, Here, the company can offer consumers all of its brands, and they are able to discover a foretaste of the latest products, being rewarded for their loyalty with promotions, and they also have the chance to enjoy experiences held by the brand in the space.

Payment Innovation Hub

Since its creation, for almost two years the Payment Innovation Hub, with the backing of its partners (CaixaBank, Global Payments, Inc., Visa, Samsung and Arval) –leading companies in the financial, payments and technology sector– has delved into cutting-edge technologies to improve the customer experience in different stages of use, while committing to increasing their security.

As a result of its open innovation proposal and the collaboration of its five major partners, it has achieved major developments in the creation of solutions applied to various sectors, following the trend of invisible payments such as that launched now with Nestlé. In fact, up to now the hub has already devised nearly twenty projects in terms similar to those of start-ups. Thus, the average time of each project has been just three months to implement each of its prototypes together with the partners of the hub.

Together with the restaurant services group Vienna, the Payment Innovation Hub has recently launched to market a pioneering biometric recognition solution for facial payments in one of the chain's centric restaurants in Barcelona.

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