<![CDATA[CaixaBank - Communication]]> https://www.caixabank.com/aplnr/comunicacion/buscador/servicio.noticiasRSS_en.html WordPress <![CDATA[CaixaBank strengthens its collaboration with public administration and social entities to urgently issue 200,000 social welfare cards]]> https://blog.caixabank.es/?p=23645 2020-04-07T11:00:00.0Z 2020-04-07T11:00:00.0Z <![CDATA[CaixaBank strengthens its collaboration with public administration and social entities to urgently issue 200,000 social welfare cards]]> CaixaBank has strengthened its collaboration with public administration and social entities to urgently issue more than 200,000 social welfare cards during the state of alarm in place due to COVID-19.

These cards are aimed at recipients of social benefits who, due to the restrictions on movement and the closure of social services, could not otherwise access the benefits they were previously receiving. Entities distributing social welfare can now use prepaid cards to maintain such welfare payments, by topping up a set amount in advance. The prepaid cards can then be topped up periodically without the user having to complete any further procedures. The prepaid cards can be set in such a way so that they can only be used in certain outlets (e.g. supermarkets and pharmacies).

The bank, chaired by Jordi Gual and with Gonzalo Gortázar as its CEO, already offers this service to public administration and social entities with whom it has an ongoing relationship. However, the current situation has meant that the need for social welfare cards has increased dramatically in a very short period of time, leading CaixaBank to increase its capacity to issue prepaid cards and further strengthen its collaboration with its institutional clients who have expressed a need for an alternative to the in-person welfare payments distribution.

The use of prepaid cards has multiple advantages for beneficiaries. They can use them without having to have a bank account or being a customer of a specific bank. They also include services that are common to CaixaBank cards: they allow users to consult their balance and transactions in ATMs or on www.moneytopay.com and offer CaixaBankProtect protection against third party fraud.

Prepaid cards: an emerging solution with multiple purposes

MoneyToPay is the CaixaBank subsidiary which specialises in prepaid services, with almost 2 million cards issued.

The prepaid cards can be used for multiple purposes:  in addition to distributing social welfare, they can also be used for online purchases, corporate payments or gifts, as well as new payment solutions related to digital transformation and the rise in e-commerce.

 

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CaixaBank has strengthened its collaboration with public administration and social entities to urgently issue more than 200,000 social welfare cards during the state of alarm in place due to COVID-19.

These cards are aimed at recipients of social benefits who, due to the restrictions on movement and the closure of social services, could not otherwise access the benefits they were previously receiving. Entities distributing social welfare can now use prepaid cards to maintain such welfare payments, by topping up a set amount in advance. The prepaid cards can then be topped up periodically without the user having to complete any further procedures. The prepaid cards can be set in such a way so that they can only be used in certain outlets (e.g. supermarkets and pharmacies).

The bank, chaired by Jordi Gual and with Gonzalo Gortázar as its CEO, already offers this service to public administration and social entities with whom it has an ongoing relationship. However, the current situation has meant that the need for social welfare cards has increased dramatically in a very short period of time, leading CaixaBank to increase its capacity to issue prepaid cards and further strengthen its collaboration with its institutional clients who have expressed a need for an alternative to the in-person welfare payments distribution.

The use of prepaid cards has multiple advantages for beneficiaries. They can use them without having to have a bank account or being a customer of a specific bank. They also include services that are common to CaixaBank cards: they allow users to consult their balance and transactions in ATMs or on www.moneytopay.com and offer CaixaBankProtect protection against third party fraud.

Prepaid cards: an emerging solution with multiple purposes

MoneyToPay is the CaixaBank subsidiary which specialises in prepaid services, with almost 2 million cards issued.

The prepaid cards can be used for multiple purposes:  in addition to distributing social welfare, they can also be used for online purchases, corporate payments or gifts, as well as new payment solutions related to digital transformation and the rise in e-commerce.

 

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<![CDATA[CaixaBank offers a three-month grace period on vehicle full-service-lease payments for its customers]]> https://blog.caixabank.es/?p=23645 2020-04-06T00:00:00.0Z 2020-04-06T00:00:00.0Z <![CDATA[CaixaBank offers a three-month grace period on vehicle full-service-lease payments for its customers]]> CaixaBank has launched a three-month moratorium on vehicle full-service-lease payments for its customers to help to soften the effects of COVID-19. Under the current circumstances, with mobility curtailed to a minimum, the bank chaired by Jordi Gual and with Gonzalo Gortázar as CEO has offered a three-month grace period on payments for more than 38,000 customers using its vehicle full-service-lease services. This offer will be linked to the extension of the duration of their contracts for a further six months.

This commercial and operational measure will apply for CaixaBank’s entire portfolio of vehicle full-service-lease contracts, except for those involving public administrations fleets and other large fleets. Under this measure, customers will not be charged for the forthcoming three bills – April, May and June – and will have their contracts extended for a further six months, maintaining all the services at the previously-agreed rate and mileage.

Customers will be able to partake in this offer with the bank, provided their contracts have a maturity beyond three months and they do not have previous debt.

Digital process with zero travel

CaixaBank has implemented a fully online system to enable the applicants for the grace period to avoid travelling to branches. In this way, it contributes to fulfilling the requirements of the declared state of alert.

To carry out the process, CaixaBank – in collaboration with Arval, a strategic rental partner of the company – will contact all the customers through a personalised email.

Applications can be submitted digitally, in order for CaixaBank clients to partake in this exceptional measure taken by the financial institution during the emergency caused by COVID-19.

Furthermore, if customers do not utilise email, their branch will contact them to offer this option. Similarly, if customers have any queries as regards the procedure, they can contact the bank by telephone or through the various online information channels offered by CaixaBank.

#ByYourSideNowMoreThanEver

This new measure is part of the #ByYourSideNowMoreThanEver initiative launched by CaixaBank to remain by the side of its customers, shareholders, employees and society in general, as we face the coronavirus pandemic.

Besides the proposed grace period for vehicle full-service-lease contracts, the bank has made an extension to the mortgage moratorium available to its customers, as well as offering an advance on the payment of pensions, writing off rent and offering €25 billion in preauthorised loans for SMEs and self-employed workers. It has also enabled an online volunteering campaign through the “la Caixa” Association of Volunteers, comprising more than 20,000 people.

CaixaBank has also decided to join the member entities of CECA (Spanish Confederation of Saving Banks) in not charging ATM fees while the state of alert is in force. It has also increased the amount for card payments that do not require to enter PIN from twenty to fifty euros, thus helping to avoid contact with physical surfaces thanks to contactless technology.

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CaixaBank has launched a three-month moratorium on vehicle full-service-lease payments for its customers to help to soften the effects of COVID-19. Under the current circumstances, with mobility curtailed to a minimum, the bank chaired by Jordi Gual and with Gonzalo Gortázar as CEO has offered a three-month grace period on payments for more than 38,000 customers using its vehicle full-service-lease services. This offer will be linked to the extension of the duration of their contracts for a further six months.

This commercial and operational measure will apply for CaixaBank’s entire portfolio of vehicle full-service-lease contracts, except for those involving public administrations fleets and other large fleets. Under this measure, customers will not be charged for the forthcoming three bills – April, May and June – and will have their contracts extended for a further six months, maintaining all the services at the previously-agreed rate and mileage.

Customers will be able to partake in this offer with the bank, provided their contracts have a maturity beyond three months and they do not have previous debt.

Digital process with zero travel

CaixaBank has implemented a fully online system to enable the applicants for the grace period to avoid travelling to branches. In this way, it contributes to fulfilling the requirements of the declared state of alert.

To carry out the process, CaixaBank – in collaboration with Arval, a strategic rental partner of the company – will contact all the customers through a personalised email.

Applications can be submitted digitally, in order for CaixaBank clients to partake in this exceptional measure taken by the financial institution during the emergency caused by COVID-19.

Furthermore, if customers do not utilise email, their branch will contact them to offer this option. Similarly, if customers have any queries as regards the procedure, they can contact the bank by telephone or through the various online information channels offered by CaixaBank.

#ByYourSideNowMoreThanEver

This new measure is part of the #ByYourSideNowMoreThanEver initiative launched by CaixaBank to remain by the side of its customers, shareholders, employees and society in general, as we face the coronavirus pandemic.

Besides the proposed grace period for vehicle full-service-lease contracts, the bank has made an extension to the mortgage moratorium available to its customers, as well as offering an advance on the payment of pensions, writing off rent and offering €25 billion in preauthorised loans for SMEs and self-employed workers. It has also enabled an online volunteering campaign through the “la Caixa” Association of Volunteers, comprising more than 20,000 people.

CaixaBank has also decided to join the member entities of CECA (Spanish Confederation of Saving Banks) in not charging ATM fees while the state of alert is in force. It has also increased the amount for card payments that do not require to enter PIN from twenty to fifty euros, thus helping to avoid contact with physical surfaces thanks to contactless technology.

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<![CDATA[CaixaBank expands aid plan for senior citizens by providing remote access to financial services most demanded by customers over 65]]> https://blog.caixabank.es/?p=23645 2020-04-04T11:00:00.0Z 2020-04-04T11:00:00.0Z <![CDATA[CaixaBank expands aid plan for senior citizens by providing remote access to financial services most demanded by customers over 65]]> CaixaBank has expanded its action plan aimed at protecting its senior customers, a group especially vulnerable to COVID-19. The bank is the market leader in this age group in Spain with 2.7 million customers over 65 and 1.8 million pensions paid directly, accounting for a 30% market share.

The bank, chaired by Jordi Gual and with Gonzalo Gortázar as CEO, was the first in the sector to launch specific protective measures for this demographic, which have been introduced to help customers avoid unnecessary visits, in compliance with the authorities' recommendations. In March, CaixaBank advanced the payment of pensions by five days (from the 25th to the 20th), and proactively contacted customers to solve any queries regarding the use of digital banking and bank cards. However, if a branch visit is still required, customers can arrange an appointment with their branch adviser in order to reduce time spent away from home and avoid queues.

This first measure has been a success: in March, nearly 85% of CaixaBank's pensioners avoided withdrawing cash in branches and at ATMs after receiving their pension, compared to 50% in the previous month.

New package of measures for the senior group

Given that the coronavirus lockdown and prevention measures will continue in the upcoming weeks, CaixaBank will repeat the same procedure for customers to collect their April pension, whilst adding a new package of measures aimed at increasing the use of the CaixaBankNow online channel and remote assistance.

This supplementary plan will was launched on April 1st and has been designed using AI technology, which has facilitated detecting the services and solutions most used by elderly customers in-branch.

The new measures involve launching new online financial transactions specific to senior customers. In addition, CaixaBank will ensure that bills for basic services (utilities and others) of customers over 65 years of age do not bounce, even when their bank account has gone into overdraft.

Those transactions that can only be carried out by visiting an adviser, such as experience control, knowledge and experience tests, suitability tests and advisory services, have been extended for four months up to the end of June. During this period, no balances will be withheld, or any transactions blocked for not meeting these requirements.

Solidarity contact with customers over 75 that live alone

CaixaBank professionals will proactively contact its customers over 75 that live alone or live together with other members of that age group. The aim is not only to inform them of the changes and solve any queries regarding digital financial services, but also to offer them support in these testing times and provide assurances of a prompt return to normality.

This solidarity initiative is being carried out at the same time as other social actions aimed at the elderly living in nursing homes. The financial institution has launched the “Letters against loneliness” cyber-volunteer project, in which its employees send letters of support to those living in nursing homes and those currently isolated with no company.

#ByYourSideNowMoreThanEver: providing aid to the most vulnerable groups

The special attention provided to the senior group comes in addition to the set of measures adopted by the bank in its ongoing support for customers in light of the coronavirus pandemic. Under the slogan #ByYourSideNowMoreThanEver and as part of CaixaBank's commitment to socially responsible banking, a series of initiatives have been set in motion to help families and, especially, the more vulnerable groups, such as the elderly, as well as the self-employed workers, in light of the current situation.

In addition to the extension of the mortgage moratorium, the advance in the payment of pensions, writing off rent and €25,000 million in preauthorised loans for SMEs and self-employed workers, CaixaBank has joined the entities part of CECA (Spanish Confederation of Saving Banks) in not charging ATM fees while the state of alarm is in force. It is also  increasing the card limit for transactions that do not require to enter the PIN from €20 to 50, thus helping to avoid any physical contact with POS terminals.

]]>
CaixaBank has expanded its action plan aimed at protecting its senior customers, a group especially vulnerable to COVID-19. The bank is the market leader in this age group in Spain with 2.7 million customers over 65 and 1.8 million pensions paid directly, accounting for a 30% market share.

The bank, chaired by Jordi Gual and with Gonzalo Gortázar as CEO, was the first in the sector to launch specific protective measures for this demographic, which have been introduced to help customers avoid unnecessary visits, in compliance with the authorities' recommendations. In March, CaixaBank advanced the payment of pensions by five days (from the 25th to the 20th), and proactively contacted customers to solve any queries regarding the use of digital banking and bank cards. However, if a branch visit is still required, customers can arrange an appointment with their branch adviser in order to reduce time spent away from home and avoid queues.

This first measure has been a success: in March, nearly 85% of CaixaBank's pensioners avoided withdrawing cash in branches and at ATMs after receiving their pension, compared to 50% in the previous month.

New package of measures for the senior group

Given that the coronavirus lockdown and prevention measures will continue in the upcoming weeks, CaixaBank will repeat the same procedure for customers to collect their April pension, whilst adding a new package of measures aimed at increasing the use of the CaixaBankNow online channel and remote assistance.

This supplementary plan will was launched on April 1st and has been designed using AI technology, which has facilitated detecting the services and solutions most used by elderly customers in-branch.

The new measures involve launching new online financial transactions specific to senior customers. In addition, CaixaBank will ensure that bills for basic services (utilities and others) of customers over 65 years of age do not bounce, even when their bank account has gone into overdraft.

Those transactions that can only be carried out by visiting an adviser, such as experience control, knowledge and experience tests, suitability tests and advisory services, have been extended for four months up to the end of June. During this period, no balances will be withheld, or any transactions blocked for not meeting these requirements.

Solidarity contact with customers over 75 that live alone

CaixaBank professionals will proactively contact its customers over 75 that live alone or live together with other members of that age group. The aim is not only to inform them of the changes and solve any queries regarding digital financial services, but also to offer them support in these testing times and provide assurances of a prompt return to normality.

This solidarity initiative is being carried out at the same time as other social actions aimed at the elderly living in nursing homes. The financial institution has launched the “Letters against loneliness” cyber-volunteer project, in which its employees send letters of support to those living in nursing homes and those currently isolated with no company.

#ByYourSideNowMoreThanEver: providing aid to the most vulnerable groups

The special attention provided to the senior group comes in addition to the set of measures adopted by the bank in its ongoing support for customers in light of the coronavirus pandemic. Under the slogan #ByYourSideNowMoreThanEver and as part of CaixaBank's commitment to socially responsible banking, a series of initiatives have been set in motion to help families and, especially, the more vulnerable groups, such as the elderly, as well as the self-employed workers, in light of the current situation.

In addition to the extension of the mortgage moratorium, the advance in the payment of pensions, writing off rent and €25,000 million in preauthorised loans for SMEs and self-employed workers, CaixaBank has joined the entities part of CECA (Spanish Confederation of Saving Banks) in not charging ATM fees while the state of alarm is in force. It is also  increasing the card limit for transactions that do not require to enter the PIN from €20 to 50, thus helping to avoid any physical contact with POS terminals.

]]>
0
<![CDATA[CaixaBank advances the payment of its clients’ unemployment benefits by seven days to 3 April]]> https://blog.caixabank.es/?p=23645 2020-04-01T00:30:00.0Z 2020-04-01T00:30:00.0Z <![CDATA[CaixaBank advances the payment of its clients’ unemployment benefits by seven days to 3 April]]> All CaixaBank clients entitled to unemployment benefits, and that received them last month, will have these funds available in their account on 3 April, which is seven days earlier than usual. This will not require any additional information from the recipient or entail administrative formalities and will be completed automatically thanks to the earlier preparations carried out by several teams appointed for this task by the bank, chaired by Jordi Gual and with Gonzalo Gortázar as its CEO.

The beneficiaries will be able to capitalise on these favourable conditions for the entire duration of this exceptional health situation. New beneficiaries will receive the funds once requisite information has been submitted by relevant authorities for the bank to proceed with the payment.

CaixaBank has adopted these measures to support the Spanish authorities in their effort to curb the negative economic effects of COVID-19, in this case, for the most vulnerable families, taking into account that most household bills are charged in the beginning of the month. Furthermore, these measures will also help to achieve a gradual movement of clients that have to go to an ATM or a bank branch for cash withdrawals, thus helping to deliver the healthcare measures taken to avoid the spread of the virus.

Visit bank branches in emergencies only

Financial institutions like CaixaBank are considered an essential service to the public and continue to provide services through their branch networks. Clients should only visit the bank in case of an emergency, with prior appointment and following the required protective measures. In any case, ATM use is recommended for cash withdrawals and any other operations.

Clients can also use the CaixaBankNow digital banking service, which is operating as usual, as well as credit cards. CaixaBank is present in 100% of Spanish cities with more than 10,000 inhabitants, in 94% of municipalities that exceed 5,000 inhabitants, and it is the only financial institution in 229 towns across the country.

By your side now more than ever

This new measure forms part of CaixaBank’s #ByYourSideNowMoreThanEver initiative launched to support its clients, shareholders, employees and society in general, as they face the coronavirus pandemic, with measures such as extended mortgage moratorium, advanced payment of pensions, rent payments waiver and € 25 billion in preauthorised loans for SMEs and self-employed workers.

Moreover, CaixaBank has joined the entities part of CECA (Spanish Confederation of Saving Banks) in not charging ATM fees while the state of alarm is in force and has implemented an increase of the amount for PIN-less contactless payments from €20 to €50, thus helping to avoid any contact with physical surfaces thanks to its contactless technology.

]]>
All CaixaBank clients entitled to unemployment benefits, and that received them last month, will have these funds available in their account on 3 April, which is seven days earlier than usual. This will not require any additional information from the recipient or entail administrative formalities and will be completed automatically thanks to the earlier preparations carried out by several teams appointed for this task by the bank, chaired by Jordi Gual and with Gonzalo Gortázar as its CEO.

The beneficiaries will be able to capitalise on these favourable conditions for the entire duration of this exceptional health situation. New beneficiaries will receive the funds once requisite information has been submitted by relevant authorities for the bank to proceed with the payment.

CaixaBank has adopted these measures to support the Spanish authorities in their effort to curb the negative economic effects of COVID-19, in this case, for the most vulnerable families, taking into account that most household bills are charged in the beginning of the month. Furthermore, these measures will also help to achieve a gradual movement of clients that have to go to an ATM or a bank branch for cash withdrawals, thus helping to deliver the healthcare measures taken to avoid the spread of the virus.

Visit bank branches in emergencies only

Financial institutions like CaixaBank are considered an essential service to the public and continue to provide services through their branch networks. Clients should only visit the bank in case of an emergency, with prior appointment and following the required protective measures. In any case, ATM use is recommended for cash withdrawals and any other operations.

Clients can also use the CaixaBankNow digital banking service, which is operating as usual, as well as credit cards. CaixaBank is present in 100% of Spanish cities with more than 10,000 inhabitants, in 94% of municipalities that exceed 5,000 inhabitants, and it is the only financial institution in 229 towns across the country.

By your side now more than ever

This new measure forms part of CaixaBank’s #ByYourSideNowMoreThanEver initiative launched to support its clients, shareholders, employees and society in general, as they face the coronavirus pandemic, with measures such as extended mortgage moratorium, advanced payment of pensions, rent payments waiver and € 25 billion in preauthorised loans for SMEs and self-employed workers.

Moreover, CaixaBank has joined the entities part of CECA (Spanish Confederation of Saving Banks) in not charging ATM fees while the state of alarm is in force and has implemented an increase of the amount for PIN-less contactless payments from €20 to €50, thus helping to avoid any contact with physical surfaces thanks to its contactless technology.

]]>
0
<![CDATA[Coronavirus y teletrabajo: tres tips para trabajar en remoto]]> https://blog.caixabank.es/?p=23645 2020-03-31T08:30:10.0Z 2020-03-31T08:30:10.0Z <![CDATA[Coronavirus y teletrabajo: tres tips para trabajar en remoto]]> 0 <![CDATA[CaixaBank launches a support scheme for small retailers to provide funding, reduce fees and help promote online sales]]> https://blog.caixabank.es/?p=23645 2020-03-30T12:00:00.0Z 2020-03-30T12:00:00.0Z <![CDATA[CaixaBank launches a support scheme for small retailers to provide funding, reduce fees and help promote online sales]]> CaixaBank has set in motion a support scheme for small retail businesses, against the backdrop of the current crisis arising from the outbreak of coronavirus, which has resulted in a state of alarm being declared and the closure of a significant proportion of Spanish retail businesses.

The scheme is chiefly intended for CaixaBank’s retail business customers, a sector in which the bank which is led by Chairman Jordi Gual and Chief Executive Officer Gonzalo Gortázar, has a 33% market penetration among self-employed workers and a 24% share of retailers’ invoices.

The measures taken include specific financing, discounts on POS terminal fees and the launch of a new e-commerce technology solution provided by CaixaBank to small retailers to help them boost online sales.

In terms of lending, the financial institution has decided to uphold access to the funding of working capital for businesses and self-employed workers, despite the fact that their turnover may have fallen and that this would – under normal circumstances – involve reductions in the customer funding facility.

These measures are introduced in addition to a recently launched 25-billion-euro facility of pre-approved loans for self-employed workers and SMEs, available to those in need of new funding, as well as access to the ICO (Spanish Official Credit Institute) facility promoted by the Government to assist companies affected by the crisis brought about by the current global coronavirus pandemic.

While the exceptional situation remains ongoing, CaixaBank will not charge POS terminal fees to retailers that – as of 16 March, the date in which the state of alarm came into force– have undergone a major drop in their usual invoicing or have not directly recorded any activity.

Launch of a new technology solution to sell over social networks

CaixaBank has also created a new e-commerce solution designed to help small businesses to open new online channels quickly and securely.

The bank has launched a technology solution called Social Commerce to manage online purchases directly via social networks and messaging applications. The solution enables retailers to sell through their profiles on Facebook, Twitter, Instagram, WhatsApp, Telegram or any other means of communication with the end customer, without the need to have an online store or their own website.

According to the 2018 Annual Study on Social Networks by the Association of Advertising, Marketing and Digital Communication (IAB Spain), 81% of users follow brands on a social network, and the fact that a brand has a profile on social networks helps to build the trust of 27% of users. 53% of users seek information on a social network before making their online purchases.

Social Commerce analyses the number of interactions the company's post has had, to provide the company with relevant information that will help it take the necessary actions to improve its reach. This will enable companies to increase the effectiveness of their posts and reach a larger number of potential consumers, thus supporting the growth of their business. Customers receive the offers via the business' profile and messaging applications, and, if they like the product, they can buy it through a link that takes them directly to the payment instructions. The retailer receives the information on the sale that it has just made, and it can then start to manage the shipment of the order.

The launch of Social Commerce comes in addition to PayGold, a solution designed to receive payments online, by email or SMS, without the need for the business to have its own website.

The product is available to CaixaBank’s retail business customers as well as new businesses with no previous relationship with the bank. Customers can apply for the product in CaixaBank’s branchnetwork, which has 2,500 expert business advisers.

#ByYourSideNowMoreThanEver: close to self-employed workers and companies

The scheme to support small businesses is one of a series of measures announced by the bank to support customers in light of the coronavirus pandemic. Under the slogan #ByYourSideNowMoreThanEver and as part of CaixaBank's commitment to socially responsible banking, a series of initiatives have been set in motion to help individuals, self-employed workers and companies in light of the current situation.

CaixaBank is Spain's leading financial group in retail banking. The bank has 15.6 million customers in the Iberian market, the peninsula's largest business network with more than 4,600 branches, and it continues to strengthen its leadership of the digital banking market, where it has 6.5 million digital customers.

CaixaBank is committed to a socially-responsible model of universal banking, based on quality, close relationships and specialisation in products and services that are adapted to suit each sector. Its goal is to contribute to its customers' financial well-being, while supporting the progress of the communities where it operates.

In 2019, CaixaBank has been named Best Bank in Spain, Best Bank for Corporate Responsibility in Western Europe and Best Bank Transformation in Western Europe by British publication Euromoney. These acknowledgements come in addition to those of Best Bank in Spain and Best Bank in Western Europe by the Global Finance magazine.

 

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CaixaBank has set in motion a support scheme for small retail businesses, against the backdrop of the current crisis arising from the outbreak of coronavirus, which has resulted in a state of alarm being declared and the closure of a significant proportion of Spanish retail businesses.

The scheme is chiefly intended for CaixaBank’s retail business customers, a sector in which the bank which is led by Chairman Jordi Gual and Chief Executive Officer Gonzalo Gortázar, has a 33% market penetration among self-employed workers and a 24% share of retailers’ invoices.

The measures taken include specific financing, discounts on POS terminal fees and the launch of a new e-commerce technology solution provided by CaixaBank to small retailers to help them boost online sales.

In terms of lending, the financial institution has decided to uphold access to the funding of working capital for businesses and self-employed workers, despite the fact that their turnover may have fallen and that this would – under normal circumstances – involve reductions in the customer funding facility.

These measures are introduced in addition to a recently launched 25-billion-euro facility of pre-approved loans for self-employed workers and SMEs, available to those in need of new funding, as well as access to the ICO (Spanish Official Credit Institute) facility promoted by the Government to assist companies affected by the crisis brought about by the current global coronavirus pandemic.

While the exceptional situation remains ongoing, CaixaBank will not charge POS terminal fees to retailers that – as of 16 March, the date in which the state of alarm came into force– have undergone a major drop in their usual invoicing or have not directly recorded any activity.

Launch of a new technology solution to sell over social networks

CaixaBank has also created a new e-commerce solution designed to help small businesses to open new online channels quickly and securely.

The bank has launched a technology solution called Social Commerce to manage online purchases directly via social networks and messaging applications. The solution enables retailers to sell through their profiles on Facebook, Twitter, Instagram, WhatsApp, Telegram or any other means of communication with the end customer, without the need to have an online store or their own website.

According to the 2018 Annual Study on Social Networks by the Association of Advertising, Marketing and Digital Communication (IAB Spain), 81% of users follow brands on a social network, and the fact that a brand has a profile on social networks helps to build the trust of 27% of users. 53% of users seek information on a social network before making their online purchases.

Social Commerce analyses the number of interactions the company's post has had, to provide the company with relevant information that will help it take the necessary actions to improve its reach. This will enable companies to increase the effectiveness of their posts and reach a larger number of potential consumers, thus supporting the growth of their business. Customers receive the offers via the business' profile and messaging applications, and, if they like the product, they can buy it through a link that takes them directly to the payment instructions. The retailer receives the information on the sale that it has just made, and it can then start to manage the shipment of the order.

The launch of Social Commerce comes in addition to PayGold, a solution designed to receive payments online, by email or SMS, without the need for the business to have its own website.

The product is available to CaixaBank’s retail business customers as well as new businesses with no previous relationship with the bank. Customers can apply for the product in CaixaBank’s branchnetwork, which has 2,500 expert business advisers.

#ByYourSideNowMoreThanEver: close to self-employed workers and companies

The scheme to support small businesses is one of a series of measures announced by the bank to support customers in light of the coronavirus pandemic. Under the slogan #ByYourSideNowMoreThanEver and as part of CaixaBank's commitment to socially responsible banking, a series of initiatives have been set in motion to help individuals, self-employed workers and companies in light of the current situation.

CaixaBank is Spain's leading financial group in retail banking. The bank has 15.6 million customers in the Iberian market, the peninsula's largest business network with more than 4,600 branches, and it continues to strengthen its leadership of the digital banking market, where it has 6.5 million digital customers.

CaixaBank is committed to a socially-responsible model of universal banking, based on quality, close relationships and specialisation in products and services that are adapted to suit each sector. Its goal is to contribute to its customers' financial well-being, while supporting the progress of the communities where it operates.

In 2019, CaixaBank has been named Best Bank in Spain, Best Bank for Corporate Responsibility in Western Europe and Best Bank Transformation in Western Europe by British publication Euromoney. These acknowledgements come in addition to those of Best Bank in Spain and Best Bank in Western Europe by the Global Finance magazine.

 

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<![CDATA[CaixaBank extends to September the mortgage payment moratorium for homeowners affected by COVID-19]]> https://blog.caixabank.es/?p=23645 2020-03-27T14:00:00.0Z 2020-03-27T14:00:00.0Z <![CDATA[CaixaBank extends to September the mortgage payment moratorium for homeowners affected by COVID-19]]> CaixaBank has decided to extend to September the mortgage payment moratorium for those homeowners affected by COVID-19, with the aim of supporting the home finances of all its clients who find themselves in a vulnerable situation. Employed and self-employed workers who have lost their job or whose income has been reduced by more than 40% can submit their applications through CaixaBank’s online banking portal. The settlement plan for the payment of postponed fees will be communicated to clients next week.

CaixaBank, chaired by Jordi Gual and with Gonzalo Gortázar as its CEO, has a 15.9% share of the Spanish housing mortgage market and a 33.4% market share among self-employed workers.

The Spanish Royal Decree-Law 8/2020 of 17th March 2020, which introduced extraordinary and urgent measures to confront the economic and social impact of COVID-19, specifies both the criteria and the documentation required to prove a situation of vulnerability, and to have access to the mortgage moratorium:

  • The total monthly income of the family unit cannot exceed three times the monthly IPREM (1,613.52 €). This threshold figure can be increased for those with dependants: children, elderly or people with disabilities.
  • The mortgage fee plus expenses and basic utility outgoings must be equal or superior to 35% of the net family income.
  • The moratorium can be requested if the mortgage payment load exceeds 30% of the household income as a consequence of the health emergency situation.

Documentation required for submission

In order to have access to the mortgage moratorium, workers will have to present the certificate of unemployment which states the subsidy received (in cases involving the unemployed), and the declaration of responsibility from the individuals whose names appear on the mortgage deed confirming the fulfilment of the requirements.

When it comes to self-employed workers, it will be necessary to submit the certificate of cessation of activity issued by the AEAT (Spanish Tax Agency) or by the competent authority in each autonomous community, in addition to the aforementioned declaration of responsibility.

No need to leave home

CaixaBank has implemented an online-only system so that those applying for a moratorium do not need to go to a bank branch to request a deferral to the mortgage payment. This way, CaixaBank supports the adherence to the lockdown regulations enforced by health authorities, while protecting the bank’s employees working in its branch network.

Applicants can start the process by visiting https://www.caixabank.es/particular/hipotecas/moratoria-hipotecaria.html, filling in the form and attaching all the documents required to the email confirming the receipt of the application.

Moreover, clients who have any questions about the process can contact the bank via telephone or through various CaixaBank’s online information channels.

Clients should only go to a branch in the case of force majeure, and in those instances, they should apply protection measures, such as the use of a face mask, gloves and social distancing. CaixaBank is present in all Spanish cities with more than 10,000 inhabitants and in 94% of those that exceed 5,000 inhabitants, and it is the only financial institution in 229 towns across the country.

For those clients that do not meet the criteria established by the Spanish Royal Decree 8/2020, CaixaBank will seek a personalized solution, assessing each case individually, with the view to finding the most suitable measures to reduce the client’s vulnerability.

This new measure is part of the #ByYourSideNowMoreThanEver initiative launched by CaixaBank to stand by its customers, shareholders, employees and society as a whole in the face of the coronavirus pandemic. In addition to the extension of the mortgage moratorium, the pension payment five-day advance, the temporary rent waiver, and the €25 billion pre-approved loans facility to SMEs and self-employed, CaixaBank has also joined the financial entities part of the Confederación Española de Cajas de Ahorro (CECA) in the agreement to not charge ATM fees during the state of alarm, and of increasing the threshold of contactless payments without the need to use the PIN from €20 to €50, making the most of contactless technology to avoid all contact with physical surfaces.

]]>
CaixaBank has decided to extend to September the mortgage payment moratorium for those homeowners affected by COVID-19, with the aim of supporting the home finances of all its clients who find themselves in a vulnerable situation. Employed and self-employed workers who have lost their job or whose income has been reduced by more than 40% can submit their applications through CaixaBank’s online banking portal. The settlement plan for the payment of postponed fees will be communicated to clients next week.

CaixaBank, chaired by Jordi Gual and with Gonzalo Gortázar as its CEO, has a 15.9% share of the Spanish housing mortgage market and a 33.4% market share among self-employed workers.

The Spanish Royal Decree-Law 8/2020 of 17th March 2020, which introduced extraordinary and urgent measures to confront the economic and social impact of COVID-19, specifies both the criteria and the documentation required to prove a situation of vulnerability, and to have access to the mortgage moratorium:

  • The total monthly income of the family unit cannot exceed three times the monthly IPREM (1,613.52 €). This threshold figure can be increased for those with dependants: children, elderly or people with disabilities.
  • The mortgage fee plus expenses and basic utility outgoings must be equal or superior to 35% of the net family income.
  • The moratorium can be requested if the mortgage payment load exceeds 30% of the household income as a consequence of the health emergency situation.

Documentation required for submission

In order to have access to the mortgage moratorium, workers will have to present the certificate of unemployment which states the subsidy received (in cases involving the unemployed), and the declaration of responsibility from the individuals whose names appear on the mortgage deed confirming the fulfilment of the requirements.

When it comes to self-employed workers, it will be necessary to submit the certificate of cessation of activity issued by the AEAT (Spanish Tax Agency) or by the competent authority in each autonomous community, in addition to the aforementioned declaration of responsibility.

No need to leave home

CaixaBank has implemented an online-only system so that those applying for a moratorium do not need to go to a bank branch to request a deferral to the mortgage payment. This way, CaixaBank supports the adherence to the lockdown regulations enforced by health authorities, while protecting the bank’s employees working in its branch network.

Applicants can start the process by visiting https://www.caixabank.es/particular/hipotecas/moratoria-hipotecaria.html, filling in the form and attaching all the documents required to the email confirming the receipt of the application.

Moreover, clients who have any questions about the process can contact the bank via telephone or through various CaixaBank’s online information channels.

Clients should only go to a branch in the case of force majeure, and in those instances, they should apply protection measures, such as the use of a face mask, gloves and social distancing. CaixaBank is present in all Spanish cities with more than 10,000 inhabitants and in 94% of those that exceed 5,000 inhabitants, and it is the only financial institution in 229 towns across the country.

For those clients that do not meet the criteria established by the Spanish Royal Decree 8/2020, CaixaBank will seek a personalized solution, assessing each case individually, with the view to finding the most suitable measures to reduce the client’s vulnerability.

This new measure is part of the #ByYourSideNowMoreThanEver initiative launched by CaixaBank to stand by its customers, shareholders, employees and society as a whole in the face of the coronavirus pandemic. In addition to the extension of the mortgage moratorium, the pension payment five-day advance, the temporary rent waiver, and the €25 billion pre-approved loans facility to SMEs and self-employed, CaixaBank has also joined the financial entities part of the Confederación Española de Cajas de Ahorro (CECA) in the agreement to not charge ATM fees during the state of alarm, and of increasing the threshold of contactless payments without the need to use the PIN from €20 to €50, making the most of contactless technology to avoid all contact with physical surfaces.

]]>
0
<![CDATA[CaixaBank Group modifies its dividend policy and its capital targets to adapt to the new environment and to support the recovery of the economy]]> https://blog.caixabank.es/?p=23645 2020-03-26T19:00:00.0Z 2020-03-26T19:00:00.0Z <![CDATA[CaixaBank Group modifies its dividend policy and its capital targets to adapt to the new environment and to support the recovery of the economy]]> In an exercise of prudence and social responsibility, CaixaBank’s Board of Directors has agreed today on a package of measures aimed to reinforce, on one side, the bank’s solvency, and on the other, its commitment, collaboration and support to its clients, employees, and society as a whole -not only from the economic and financial point of view, but also on the social and human one- with the objective of reverting this extraordinary situation affecting the whole world as soon as possible.

The expansion of COVID-19 and the measures taken by authorities to reduce its spread are expected to have an impact in the global economy that will be short but very severe. In this environment, the solid liquidity and solvency position of CaixaBank Group at FYE 2019, with a CET1 capital ratio of 12.0%, which equates to a management buffer of 325bps, and its liquidity position of higher than €89 billion, allow the negative economic scenario that is expected to develop during the remainder of 2020 to be faced with confidence.

Additionally, CaixaBank Group aims to be a key contributor to the speedy recovery of the Spanish and Portuguese economies, facilitating the provision of credit where it may be needed, in coordination with the public guarantee schemes provided by the authorities, while making an efficient use of capital that provides an adequate return to shareholders.

Changes in the dividend policy and capital targets

In order to adapt the bank to this new environment, and taking into account considerations of prudence and social responsibility, the Board of Directors has agreed on today’s meeting to reduce the proposed cash dividend for the 2019 fiscal year to €0.07 per share from €0.15 per share (to be paid on the 15th April), representing a 24.6% pay-out, this being the only dividend paid against 2019 fiscal year profits.

It should be underlined that an important part of the dividends distributed by CaixaBank contribute to finance “la Caixa” Welfare Projects that have, among their priorities, the medical research and the well-being of the elderly, two especially relevant areas in the current circumstances.

Moreover, dividend policy for 2020 has been changed from a cash pay-out of greater than 50% of reported earnings to a cash pay-out not higher than 30% of reported earnings.

In addition, and taking into account new regulatory and supervisory considerations, the Board of Directors has agreed to reduce the CET1 target to 11.5%, suspending the former target of 12% plus a 100bps buffer aimed to absorb regulatory requirements including Basel IV, whose implementation is expected to be delayed.

The Board of Directors has manifested its intention to distribute, in the future, any excess above a CET1 ratio of 12% in the form of special dividends and/or buybacks. This extraordinary distribution of capital will be subject to a prior return to normality of macroeconomic conditions and will not take place, in any case, before 2021.

Postponement of the Annual General Meeting

The bank’s Board of Directors has agreed to postpone the Annual General Meeting which was announced on the 20th February 2020 for the 2nd and 3rd April 2020, on first and second call, respectively.

The market will be notified as soon as the Board of Directors agrees on a new call for the Annual General Meeting.

In addition, it is hereby reported that the Chief Executive Officer has decided to forego any bonus for the 2020 fiscal year. This includes both his 2020 annual bonus and his 2020 share of his Long-Term Incentives Plan.

Measures to help reactivate the economy

Since the COVID-19 crisis outbreak, CaixaBank has activated a wide package of measures with the objective to curb the economic effects of coronavirus and to alleviate the companies and individual’s needs.

CaixaBank’s chairman and CEO, Jordi Gual and Gonzalo Gortázar, respectively, have shared a triple message of gratitude, responsibility and trust: “Our mission is to contribute to prevent this health crisis from developing into a deep economic crisis. With the inestimable collaboration of all the bank’s employees, at CaixaBank we are supporting and will further support our clients and our economy so that we all get through this situation as quick as possible”.

Jordi Gual and Gonzalo Gortázar have highlighted: “At CaixaBank we are taking all the needed measures to stand by our clients, shareholders, employees and society as a whole, in this coronavirus pandemic. As a socially responsible bank, our commitment takes us to look for the best possible solutions to reactivate the economy together”.

Among the main measures approved until now, CaixaBank has offered SMEs and self-employed workers a €25 billion pre-approved loans facility and it has subscribed various ICO Lines to support self-employed workers, SMEs and the rest of companies affected by the current situation.

Moreover, clients who have their pensions paid into CaixaBank have seen their pension payments brought forward five days to the 20th, and the implementation of a special assistance program giving priority to the elderly.

In relation to homeowners, and in addition to adhere to the mortgage payment moratorium designed by the Government, CaixaBank will temporarily waive rent payments on the homes owned by its real-estate subsidiary BuildingCenter, in those cases where the eligible tenants fulfil the established conditions.

This measure will be in force until the month in which the Government declares the end of the state of alarm, including any extension.

When it comes to its daily operations, CaixaBank is keeping its branch network open to the public to guarantee retail banking services, with more than 16,000 employees working remotely, the implementation of a strict protocol of safety measures, and the reinforcement of its digital services and its 9,000 ATMs network.

]]>
In an exercise of prudence and social responsibility, CaixaBank’s Board of Directors has agreed today on a package of measures aimed to reinforce, on one side, the bank’s solvency, and on the other, its commitment, collaboration and support to its clients, employees, and society as a whole -not only from the economic and financial point of view, but also on the social and human one- with the objective of reverting this extraordinary situation affecting the whole world as soon as possible.

The expansion of COVID-19 and the measures taken by authorities to reduce its spread are expected to have an impact in the global economy that will be short but very severe. In this environment, the solid liquidity and solvency position of CaixaBank Group at FYE 2019, with a CET1 capital ratio of 12.0%, which equates to a management buffer of 325bps, and its liquidity position of higher than €89 billion, allow the negative economic scenario that is expected to develop during the remainder of 2020 to be faced with confidence.

Additionally, CaixaBank Group aims to be a key contributor to the speedy recovery of the Spanish and Portuguese economies, facilitating the provision of credit where it may be needed, in coordination with the public guarantee schemes provided by the authorities, while making an efficient use of capital that provides an adequate return to shareholders.

Changes in the dividend policy and capital targets

In order to adapt the bank to this new environment, and taking into account considerations of prudence and social responsibility, the Board of Directors has agreed on today’s meeting to reduce the proposed cash dividend for the 2019 fiscal year to €0.07 per share from €0.15 per share (to be paid on the 15th April), representing a 24.6% pay-out, this being the only dividend paid against 2019 fiscal year profits.

It should be underlined that an important part of the dividends distributed by CaixaBank contribute to finance “la Caixa” Welfare Projects that have, among their priorities, the medical research and the well-being of the elderly, two especially relevant areas in the current circumstances.

Moreover, dividend policy for 2020 has been changed from a cash pay-out of greater than 50% of reported earnings to a cash pay-out not higher than 30% of reported earnings.

In addition, and taking into account new regulatory and supervisory considerations, the Board of Directors has agreed to reduce the CET1 target to 11.5%, suspending the former target of 12% plus a 100bps buffer aimed to absorb regulatory requirements including Basel IV, whose implementation is expected to be delayed.

The Board of Directors has manifested its intention to distribute, in the future, any excess above a CET1 ratio of 12% in the form of special dividends and/or buybacks. This extraordinary distribution of capital will be subject to a prior return to normality of macroeconomic conditions and will not take place, in any case, before 2021.

Postponement of the Annual General Meeting

The bank’s Board of Directors has agreed to postpone the Annual General Meeting which was announced on the 20th February 2020 for the 2nd and 3rd April 2020, on first and second call, respectively.

The market will be notified as soon as the Board of Directors agrees on a new call for the Annual General Meeting.

In addition, it is hereby reported that the Chief Executive Officer has decided to forego any bonus for the 2020 fiscal year. This includes both his 2020 annual bonus and his 2020 share of his Long-Term Incentives Plan.

Measures to help reactivate the economy

Since the COVID-19 crisis outbreak, CaixaBank has activated a wide package of measures with the objective to curb the economic effects of coronavirus and to alleviate the companies and individual’s needs.

CaixaBank’s chairman and CEO, Jordi Gual and Gonzalo Gortázar, respectively, have shared a triple message of gratitude, responsibility and trust: “Our mission is to contribute to prevent this health crisis from developing into a deep economic crisis. With the inestimable collaboration of all the bank’s employees, at CaixaBank we are supporting and will further support our clients and our economy so that we all get through this situation as quick as possible”.

Jordi Gual and Gonzalo Gortázar have highlighted: “At CaixaBank we are taking all the needed measures to stand by our clients, shareholders, employees and society as a whole, in this coronavirus pandemic. As a socially responsible bank, our commitment takes us to look for the best possible solutions to reactivate the economy together”.

Among the main measures approved until now, CaixaBank has offered SMEs and self-employed workers a €25 billion pre-approved loans facility and it has subscribed various ICO Lines to support self-employed workers, SMEs and the rest of companies affected by the current situation.

Moreover, clients who have their pensions paid into CaixaBank have seen their pension payments brought forward five days to the 20th, and the implementation of a special assistance program giving priority to the elderly.

In relation to homeowners, and in addition to adhere to the mortgage payment moratorium designed by the Government, CaixaBank will temporarily waive rent payments on the homes owned by its real-estate subsidiary BuildingCenter, in those cases where the eligible tenants fulfil the established conditions.

This measure will be in force until the month in which the Government declares the end of the state of alarm, including any extension.

When it comes to its daily operations, CaixaBank is keeping its branch network open to the public to guarantee retail banking services, with more than 16,000 employees working remotely, the implementation of a strict protocol of safety measures, and the reinforcement of its digital services and its 9,000 ATMs network.

]]>
0
<![CDATA[CaixaBank starts adapting its cards and POS terminals to facilitate PIN-less spending limit increase on contactless payments from €20 to €50]]> https://blog.caixabank.es/?p=23645 2020-03-26T18:30:00.0Z 2020-03-26T18:30:00.0Z <![CDATA[CaixaBank starts adapting its cards and POS terminals to facilitate PIN-less spending limit increase on contactless payments from €20 to €50]]> Following the agreement between financial institutions that comprise the Spanish card payment system (Sistema de Tarjetas y Medios de Pago, or STMP), CaixaBank has initiated the technical adaptation process of the bank’s cards and POS terminals to facilitate the increase in the spending limit on contactless payments that do not require PIN from €20 to €50, starting on 30th March. 

In parallel, CaixaBank Pay, the bank's mobile payment solution developed in collaboration with Samsung Pay, Apple Pay, Garmin Pay and Fitbit Pay, enables payments to be made through these devices with no need to touch the store's POS terminal. These transactions can cover any amount, and they are validated through biometric technology, such as fingerprints or facial recognition. Customers who have compatible phones can download the CaixaBank Pay app and, in just two minutes, enrol their cards and link them to their Samsung Pay, Apple Pay, Garmin Pay and Fitbit Pay devices to safely pay for their purchases.

CaixaBank, chaired by Jordi Gual and with Gonzalo Gortázar as its CEO, is Spain's leading bank in digital payments, with more than 17.9 million cards in circulation, a 23.5% market share in terms of card issuance and a 27.5% market share in business invoicing, as well as over 478,000 POS terminals, all of which underpin contactless technology.

 

]]>
Following the agreement between financial institutions that comprise the Spanish card payment system (Sistema de Tarjetas y Medios de Pago, or STMP), CaixaBank has initiated the technical adaptation process of the bank’s cards and POS terminals to facilitate the increase in the spending limit on contactless payments that do not require PIN from €20 to €50, starting on 30th March. 

In parallel, CaixaBank Pay, the bank's mobile payment solution developed in collaboration with Samsung Pay, Apple Pay, Garmin Pay and Fitbit Pay, enables payments to be made through these devices with no need to touch the store's POS terminal. These transactions can cover any amount, and they are validated through biometric technology, such as fingerprints or facial recognition. Customers who have compatible phones can download the CaixaBank Pay app and, in just two minutes, enrol their cards and link them to their Samsung Pay, Apple Pay, Garmin Pay and Fitbit Pay devices to safely pay for their purchases.

CaixaBank, chaired by Jordi Gual and with Gonzalo Gortázar as its CEO, is Spain's leading bank in digital payments, with more than 17.9 million cards in circulation, a 23.5% market share in terms of card issuance and a 27.5% market share in business invoicing, as well as over 478,000 POS terminals, all of which underpin contactless technology.

 

]]>
0
<![CDATA[CaixaBank enables online volunteering to further its efforts to support the most vulnerable groups]]> https://blog.caixabank.es/?p=23645 2020-03-24T00:00:00.0Z 2020-03-24T00:00:00.0Z <![CDATA[CaixaBank enables online volunteering to further its efforts to support the most vulnerable groups]]> “la Caixa” Volunteers Association, an entity that carries out the corporate voluntary work of CaixaBank and of “la Caixa” Foundation with thousands of members volunteering throughout the year, has launched several online voluntary work initiatives to further its support to the most vulnerable groups amid the current situation caused by the coronavirus.

As part of the initiative, over 500 volunteers are organising digital initiatives intended for various groups, in conjunction with charities across Spain.

This action, coordinated by the bank led by Chairman Jordi Gual and headed by Chief Executive Officer Gonzalo Gortázar, has been launched with the project ‘Cartas contra la soledad’ (Letters against loneliness), aimed at accompanying confined seniors in their daily lives. The project seeks to lighten up the days of the elderly, by way of letters written by volunteers. These letters feature details of the sender, as well as their personal stories and even drawings and dedicated notes written by their children.

The letter and any attachments are sent by email and, subsequently, with the help of workers from the nursing homes involved, printed and handed to their recipients.

In addition to these activities, dozens of digital initiatives intended for other social groups have been implemented. These include activities to raise awareness surrounding Down syndrome, virtual cookery classes, online storytelling for children, proposals for family handicrafts, contact with ASPACE nursing-home residents, and the Mascarillas Solidarias (Charity Face Masks) project, consisting of creating handmade face masks with templates received digitally by hospitals in collaboration with the Government of Aragon.

All these activities carried out by “la Caixa” Volunteers Association are open to all volunteers from the group comprising CaixaBank current and retired employees, those who have taken pre-retirement, and customers, relatives and friends of the associated companies.

This new initiative is part of #WithYouMoreThanEver, which includes various measures being launched by the bank to help its customers. These include bringing forward the date their pension is paid, preventing queues in branches, and a €25bn credit facility for SMEs and self-employed workers, among others. With this effort CaixaBank endeavours to curb the effects of the coronavirus on the economy; it also highlights the bank’s and all its employees’ commitment to supporting the community at this difficult time.

Social commitment throughout Spain

CaixaBank is the leading financial group in retail banking in Spain, with more than 15.6 million customers, and has the most significant commercial network on the peninsula, with more than 5,000 branches across the territory. Thanks to this territorial capillarity, the CaixaBank commercial network is able to detect local needs and channel the social investment of the "la Caixa" Banking Foundation.

This local knowledge enables thousands of foundations and care associations to access financial aid from the Foundation each year and receive the selfless support from volunteers of the “la Caixa” Volunteers Association.

In 2019, more than 8,800 social organisations across the whole of Spain received financial support for their social projects thanks to proposals that the CaixaBank Network – attentive to the needs of its environment – put forward to the Foundation, accounting for a total of more than 44 million euros.

CaixaBank, a benchmark in socially responsible banking

CaixaBank is a company with a far-reaching social vocation. As a result of the legacy bequeathed to it, the bank upholds an attitude of serving society and its customers. That is why it is committed to financial inclusion and is the only bank which can be found in all towns and cities with more than 10,000 inhabitants and in 94% of those with more than 5,000.

It is also the only bank that offers microloans to people with no guarantees or sureties, through MicroBank, to help them drive their personal and professional projects. It maintains a commitment to financial culture through various initiatives, to help people to make better decisions to manage their finances.

CaixaBank stands out due to its responsible actions, and this is acknowledged by the main international organisations in this field. The global Dow Jones Sustainability Index ranks it among the best banks in the world in terms of corporate responsibility. Similarly, the international organisation CDP recognises CaixaBank as a leading bank in the fight against climate change. Furthermore, through VidaCaixa and CaixaBank Asset Management, the United Nations has awarded the bank the maximum rating (A+) in terms of sustainable investment.

CaixaBank, within its new 2019-2021 Strategic Plan, seeks to be a leading and innovative financial group with the best customer service, while being a benchmark for socially responsible banking. To do so, it is developing a plan that has five priority lines of action: Integrity, transparency and diversity, to strengthen its responsible actions; Governance, to maintain the best governance model possible; Environment, to collaborate in the fight against climate change; Financial inclusion, the bank's founding inspiration; and, lastly, Social Action and Volunteering, to contribute to responding to social challenges around us.

This plan strengthens CaixaBank's different way of banking, a model based on closeness and commitment to its customers, shareholders, employees, suppliers and the wider society.

]]>
“la Caixa” Volunteers Association, an entity that carries out the corporate voluntary work of CaixaBank and of “la Caixa” Foundation with thousands of members volunteering throughout the year, has launched several online voluntary work initiatives to further its support to the most vulnerable groups amid the current situation caused by the coronavirus.

As part of the initiative, over 500 volunteers are organising digital initiatives intended for various groups, in conjunction with charities across Spain.

This action, coordinated by the bank led by Chairman Jordi Gual and headed by Chief Executive Officer Gonzalo Gortázar, has been launched with the project ‘Cartas contra la soledad’ (Letters against loneliness), aimed at accompanying confined seniors in their daily lives. The project seeks to lighten up the days of the elderly, by way of letters written by volunteers. These letters feature details of the sender, as well as their personal stories and even drawings and dedicated notes written by their children.

The letter and any attachments are sent by email and, subsequently, with the help of workers from the nursing homes involved, printed and handed to their recipients.

In addition to these activities, dozens of digital initiatives intended for other social groups have been implemented. These include activities to raise awareness surrounding Down syndrome, virtual cookery classes, online storytelling for children, proposals for family handicrafts, contact with ASPACE nursing-home residents, and the Mascarillas Solidarias (Charity Face Masks) project, consisting of creating handmade face masks with templates received digitally by hospitals in collaboration with the Government of Aragon.

All these activities carried out by “la Caixa” Volunteers Association are open to all volunteers from the group comprising CaixaBank current and retired employees, those who have taken pre-retirement, and customers, relatives and friends of the associated companies.

This new initiative is part of #WithYouMoreThanEver, which includes various measures being launched by the bank to help its customers. These include bringing forward the date their pension is paid, preventing queues in branches, and a €25bn credit facility for SMEs and self-employed workers, among others. With this effort CaixaBank endeavours to curb the effects of the coronavirus on the economy; it also highlights the bank’s and all its employees’ commitment to supporting the community at this difficult time.

Social commitment throughout Spain

CaixaBank is the leading financial group in retail banking in Spain, with more than 15.6 million customers, and has the most significant commercial network on the peninsula, with more than 5,000 branches across the territory. Thanks to this territorial capillarity, the CaixaBank commercial network is able to detect local needs and channel the social investment of the "la Caixa" Banking Foundation.

This local knowledge enables thousands of foundations and care associations to access financial aid from the Foundation each year and receive the selfless support from volunteers of the “la Caixa” Volunteers Association.

In 2019, more than 8,800 social organisations across the whole of Spain received financial support for their social projects thanks to proposals that the CaixaBank Network – attentive to the needs of its environment – put forward to the Foundation, accounting for a total of more than 44 million euros.

CaixaBank, a benchmark in socially responsible banking

CaixaBank is a company with a far-reaching social vocation. As a result of the legacy bequeathed to it, the bank upholds an attitude of serving society and its customers. That is why it is committed to financial inclusion and is the only bank which can be found in all towns and cities with more than 10,000 inhabitants and in 94% of those with more than 5,000.

It is also the only bank that offers microloans to people with no guarantees or sureties, through MicroBank, to help them drive their personal and professional projects. It maintains a commitment to financial culture through various initiatives, to help people to make better decisions to manage their finances.

CaixaBank stands out due to its responsible actions, and this is acknowledged by the main international organisations in this field. The global Dow Jones Sustainability Index ranks it among the best banks in the world in terms of corporate responsibility. Similarly, the international organisation CDP recognises CaixaBank as a leading bank in the fight against climate change. Furthermore, through VidaCaixa and CaixaBank Asset Management, the United Nations has awarded the bank the maximum rating (A+) in terms of sustainable investment.

CaixaBank, within its new 2019-2021 Strategic Plan, seeks to be a leading and innovative financial group with the best customer service, while being a benchmark for socially responsible banking. To do so, it is developing a plan that has five priority lines of action: Integrity, transparency and diversity, to strengthen its responsible actions; Governance, to maintain the best governance model possible; Environment, to collaborate in the fight against climate change; Financial inclusion, the bank's founding inspiration; and, lastly, Social Action and Volunteering, to contribute to responding to social challenges around us.

This plan strengthens CaixaBank's different way of banking, a model based on closeness and commitment to its customers, shareholders, employees, suppliers and the wider society.

]]>
0