<![CDATA[CaixaBank - Communication]]> https://www.caixabank.com/aplnr/comunicacion/buscador/servicio.noticiasRSS_en.html WordPress <![CDATA[CaixaBank brings together in London women who invest in the STEM sectors at a “Diversity Talks” session]]> https://blog.caixabank.es/?p=23645 2018-12-05T00:00:00.0Z 2018-12-05T00:00:00.0Z <![CDATA[CaixaBank brings together in London women who invest in the STEM sectors at a “Diversity Talks” session]]> CaixaBank has held the eleventh edition of its “Diversity Talks” international debates programme at the National Gallery in London, focusing this time around on women who invest in the STEM sectors (Science, Technology, Engineering and Mathematics). At the conference, the Bank brought together women who are leaders in these fields to debate about diversity and the presence of women “business angels” in companies of the fields of technology and science.

“Business angels” are private investors that, in an individual or collective way, invest in companies in their starting-up phases, not only with financial support, but also contributing with their expertise and know-how in the market or sector of the new company.

This “Diversity Talks”, which was held for the first time in London, was attended by Sonia Contera, a doctor in Physics and the second woman to hold a position in Experimental Physics at the Clarendon Lab, in Oxford, and founder and director of the Oxford Martin Institute of Nanoscience for Medicine; and Esther Rodríguez-Villegas, the only female senior lecturer in the Electrical and Electronic Engineering department at Imperial College London and founder of the start-up Acurable. The conference was moderated by Regina Llopis, chairwoman and chief executive of Grupo AIA, and chairwoman and cofounding partner of WA4STEAM (Women Angels for Science, Technology, Engineering, Art and Architecture, and Mathematics).

Sonia Contera emphasised that "Most students (especially from minorities and lower economic backgrounds) join STEM research careers out of a genuine vocation to become a force for improvement amidst the worrying trends developing in the world, however their inventions are often lost in a system that disincentivise scientists/technologists … debates like this one are fundamental to unlock the floodgates of innovation that are needed for humanity to progress (and even to survive)”.

Esther Rodríguez-Villegas, meanwhile, recalled that “Diversity teaches people to have more open and curious minds, more attentive ears, and more tolerant and empathic attitudes towards those surrounding them. Hence, it is ultimately the best ingredient to create highly performing  but also happy teams”.

The moderator of the conference, Regina Llopis, presented WA4STEAM: “The recently active Spanish originated Women Angels for Science Technology Engineering, Arts &  Architecture and Mathematics: WA4STEAM, all women angels organization of 40 members is one of many new answers  to impacting the low numbers of women investors in EU as well as facilitating  access to capital for entrepreneurship on STEAM lead by Women”.

CaixaBank in London

CaixaBank has had a branch in London since 2016, which was previously a representative office since 2003. From the British capital, the Bank provides support to subsidiaries of Spanish companies with a presence in the United Kingdom, British parent companies with a presence in Spain, and multinationals with headquarters in the United Kingdom.

The clients of the London branch include companies in the finance, telecommunications, infrastructure, transportation and consumer goods sectors.

The United Kingdom is the third largest market for Spanish exports of goods and services, after France and Germany, according to data from the ICEX for 2017. In that year, Spanish exports of goods and services to the United Kingdom amounted to 37,889 million euros. The United Kingdom is also the main market for Spain's tourism sector.

Diversity, key for CaixaBank

CaixaBank launched its “Diversity Talks” international debates programme in October 2017 in a bid to stimulate reflection on diversity and business management. The Bank has now held events in Istanbul, Warsaw, Dubai, Johannesburg, Milan, New York, Casablanca, Shanghai, Lima and Singapore, where it has brought together renowned experts, economic leaders and employees to analyse the various dimensions of diversity within the financial sector and in relation to business management.

CaixaBank is a pioneering company when it comes to managing diversity in Europe. Its specialised team coordinates transversal projects across the entire organisation that embrace numerous facets: cultural diversity, gender diversity, functional diversity and generational diversity. Diversity is also one of the main levers of its Socially Responsible Banking plan.

For the Bank, diversity not only provides an excellent vision of human resources, but it is also a key part of the business model. CaixaBank's international network is highly adept at providing advice to Spanish companies that do business outside Spain and that therefore require expert knowledge of not only international banking but also cultural diversity. More to the point, no less than 21 different nationalities are represented on CaixaBank's international banking team.

The company has multicultural teams of different origins, who undertake projects to ensure the utmost proximity and meet the specific needs of each region.

Gender diversity is another hugely important issue: across CaixaBank's international network, women account for 42% of all international managerial positions.

 

]]>
CaixaBank has held the eleventh edition of its “Diversity Talks” international debates programme at the National Gallery in London, focusing this time around on women who invest in the STEM sectors (Science, Technology, Engineering and Mathematics). At the conference, the Bank brought together women who are leaders in these fields to debate about diversity and the presence of women “business angels” in companies of the fields of technology and science.

“Business angels” are private investors that, in an individual or collective way, invest in companies in their starting-up phases, not only with financial support, but also contributing with their expertise and know-how in the market or sector of the new company.

This “Diversity Talks”, which was held for the first time in London, was attended by Sonia Contera, a doctor in Physics and the second woman to hold a position in Experimental Physics at the Clarendon Lab, in Oxford, and founder and director of the Oxford Martin Institute of Nanoscience for Medicine; and Esther Rodríguez-Villegas, the only female senior lecturer in the Electrical and Electronic Engineering department at Imperial College London and founder of the start-up Acurable. The conference was moderated by Regina Llopis, chairwoman and chief executive of Grupo AIA, and chairwoman and cofounding partner of WA4STEAM (Women Angels for Science, Technology, Engineering, Art and Architecture, and Mathematics).

Sonia Contera emphasised that "Most students (especially from minorities and lower economic backgrounds) join STEM research careers out of a genuine vocation to become a force for improvement amidst the worrying trends developing in the world, however their inventions are often lost in a system that disincentivise scientists/technologists … debates like this one are fundamental to unlock the floodgates of innovation that are needed for humanity to progress (and even to survive)”.

Esther Rodríguez-Villegas, meanwhile, recalled that “Diversity teaches people to have more open and curious minds, more attentive ears, and more tolerant and empathic attitudes towards those surrounding them. Hence, it is ultimately the best ingredient to create highly performing  but also happy teams”.

The moderator of the conference, Regina Llopis, presented WA4STEAM: “The recently active Spanish originated Women Angels for Science Technology Engineering, Arts &  Architecture and Mathematics: WA4STEAM, all women angels organization of 40 members is one of many new answers  to impacting the low numbers of women investors in EU as well as facilitating  access to capital for entrepreneurship on STEAM lead by Women”.

CaixaBank in London

CaixaBank has had a branch in London since 2016, which was previously a representative office since 2003. From the British capital, the Bank provides support to subsidiaries of Spanish companies with a presence in the United Kingdom, British parent companies with a presence in Spain, and multinationals with headquarters in the United Kingdom.

The clients of the London branch include companies in the finance, telecommunications, infrastructure, transportation and consumer goods sectors.

The United Kingdom is the third largest market for Spanish exports of goods and services, after France and Germany, according to data from the ICEX for 2017. In that year, Spanish exports of goods and services to the United Kingdom amounted to 37,889 million euros. The United Kingdom is also the main market for Spain's tourism sector.

Diversity, key for CaixaBank

CaixaBank launched its “Diversity Talks” international debates programme in October 2017 in a bid to stimulate reflection on diversity and business management. The Bank has now held events in Istanbul, Warsaw, Dubai, Johannesburg, Milan, New York, Casablanca, Shanghai, Lima and Singapore, where it has brought together renowned experts, economic leaders and employees to analyse the various dimensions of diversity within the financial sector and in relation to business management.

CaixaBank is a pioneering company when it comes to managing diversity in Europe. Its specialised team coordinates transversal projects across the entire organisation that embrace numerous facets: cultural diversity, gender diversity, functional diversity and generational diversity. Diversity is also one of the main levers of its Socially Responsible Banking plan.

For the Bank, diversity not only provides an excellent vision of human resources, but it is also a key part of the business model. CaixaBank's international network is highly adept at providing advice to Spanish companies that do business outside Spain and that therefore require expert knowledge of not only international banking but also cultural diversity. More to the point, no less than 21 different nationalities are represented on CaixaBank's international banking team.

The company has multicultural teams of different origins, who undertake projects to ensure the utmost proximity and meet the specific needs of each region.

Gender diversity is another hugely important issue: across CaixaBank's international network, women account for 42% of all international managerial positions.

 

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<![CDATA[CaixaBank successfully completes the first instant cash transfer via the ECB's new platform, TIPS]]> https://blog.caixabank.es/?p=23645 2018-11-30T00:00:00.0Z 2018-11-30T00:00:00.0Z <![CDATA[CaixaBank successfully completes the first instant cash transfer via the ECB's new platform, TIPS]]> CaixaBank has been entrusted, together with the French bank Natixis, with completing the first pan-European instant transfer via the Target Instant Payment Settlement (TIPS) platform. In this way, the institution headed by Chairman Jordi Gual and Chief Executive Officer Gonzalo Gortázar becomes the first bank to implement the new pan-European platform for money transfers between accounts, fostered by the European Central Bank.   

Within the framework of the platform's launch event, CaixaBank has made a funds transfer from Spain to an account held at the French bank Natixis. The transaction has been completed in 3 seconds.

The launch event of the new platform TIPS has been held at the Bank of Italy headquarters in Rome and has featured its Governor, Ignazio Visco, and Yves Mersch, a member of the Executive Board of the European Central Bank.

Subsequently, a discussion panel was held on the future of the European immediate payments moderated by Marc Bayle de Jessé, European Central Bank Director General of Market Infrastructure and Payments, and which featured Beatriz Kissler, General Manager of Operational Banking Services at CaixaBank Group; Fabrice Denèle, Senior Vice President of Partnerships and Interbank Relationships and Head of Customer Solutions at Natixis; Stefano Favale, Head of Global Transaction Banking at Intesa Sanpaolo; and Etienne Goosse, Director General of the EPC (European Payments Council).

Beatriz Kissler, General Manager of Operational Banking Services at CaixaBank Group, underlined her satisfaction at the success of the transaction and highlighted the bank's commitment to technological development: “At CaixaBank we are very proud to have been chosen by Banco de España and the European Central Bank to be part of the first instant transfer of the TIPS platform. It is an acknowledgement of our technological leadership and our efforts to become established as a pioneer in offering innovative products and services to guarantee the best experience for our customers, one of the goals that feature in the group's new 2019-2021 strategic plan”.

Instant payments are a product with a huge potential to set the pace of the banking sector's future transactions, which will enable banks to offer added value to customers.

In addition to being a member of the TIPS platform, CaixaBank is the founder and member of the instant transfer payment platform EBA Clearing, which came into effect last year.

Target Instant Payments Settlement Platform

The new Target Instant Payment Settlement (TIPS) is a platform developed and operated by Eurosystem, which will enable instant cash transfers in euros to be processed and settled between the current accounts of the participating banks.

The new platform, subject to the European Payment Council's SCT Inst scheme, is applied at pan-European level and is intended for participants that have adopted the aforementioned scheme.

TIPS will enable instant payments of up to 15,000 euros to accounts all across Europe and the money will be received in under 10 seconds at any time any day of the year.

Its many advantages feature the fact that the payer can receive instant confirmation of the transfer and receipt of the money and the recipient can have the funds immediately.

CaixaBank, the financial institution leading innovation

CaixaBank is the leader in retail banking in Spain, with a 29.3% share among individual customers. The bank, headed by its Chairman, Jordi Gual, and led by CEO, Gonzalo Gortázar, has around 16 million customers in Spain and Portugal, with 5,176 branches, the largest commercial network in the Iberian Peninsula.

CaixaBank’s business model relies heavily on technology and digitalisation, which continue to strengthen its leadership in digital banking, boasting the largest base of digital customers in Spain: market share of 32%; 6.1 million digital customers (58% of all CaixaBank customers in Spain) and 5.2 million customers in mobile banking. According to Comscore, the bank holds the highest absorption share in its market in the world. CaixaBank also has a card revenue market share of 23.2%.

CaixaBank has developed projects that have marked technological milestones in the sector, such as the first commercial roll out of contactless and mobile payment systems in Europe, the creation of the first contactless ATMs in the world, the launch of imaginBank, Spain's first mobile bank, and the development of the first artificial intelligence applications for customer services.

As a result of this strategy, CaixaBank has established itself among the best valued banks in the world due to the quality of its digital services and its commitment to digital transformation. In 2018, the bank received the Euromoney magazine award for the ‘Western Europe’s Best Digital Bank’, and it was honoured with an award by the Bank Administration Institute (BAI) for innovation in “Touchpoints and connected experiences” of its mobile banking app. CaixaBank has received an award from The Banker for its mobile application, ‘CaixaBank Now App’. The application was praised for being the “Best technology project in the Mobile category 2018” in the Technology Projects Awards.

Similarly, Global Finance magazine named CaixaBank as the “Best Consumer Digital Bank in Spain”, the “Most Innovative Consumer Digital Bank in Western Europe 2018”, and as having the “Best Mobile Banking App in Western Europe”. In addition, the Financial Times group’ magazine PWM, has named the bank as the “Best Private Bank for its use of technology”. Moreover, the magazine The Banker has chosen CaixaBank as “Bank of the Year 2018” in Spain.

 

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CaixaBank has been entrusted, together with the French bank Natixis, with completing the first pan-European instant transfer via the Target Instant Payment Settlement (TIPS) platform. In this way, the institution headed by Chairman Jordi Gual and Chief Executive Officer Gonzalo Gortázar becomes the first bank to implement the new pan-European platform for money transfers between accounts, fostered by the European Central Bank.   

Within the framework of the platform's launch event, CaixaBank has made a funds transfer from Spain to an account held at the French bank Natixis. The transaction has been completed in 3 seconds.

The launch event of the new platform TIPS has been held at the Bank of Italy headquarters in Rome and has featured its Governor, Ignazio Visco, and Yves Mersch, a member of the Executive Board of the European Central Bank.

Subsequently, a discussion panel was held on the future of the European immediate payments moderated by Marc Bayle de Jessé, European Central Bank Director General of Market Infrastructure and Payments, and which featured Beatriz Kissler, General Manager of Operational Banking Services at CaixaBank Group; Fabrice Denèle, Senior Vice President of Partnerships and Interbank Relationships and Head of Customer Solutions at Natixis; Stefano Favale, Head of Global Transaction Banking at Intesa Sanpaolo; and Etienne Goosse, Director General of the EPC (European Payments Council).

Beatriz Kissler, General Manager of Operational Banking Services at CaixaBank Group, underlined her satisfaction at the success of the transaction and highlighted the bank's commitment to technological development: “At CaixaBank we are very proud to have been chosen by Banco de España and the European Central Bank to be part of the first instant transfer of the TIPS platform. It is an acknowledgement of our technological leadership and our efforts to become established as a pioneer in offering innovative products and services to guarantee the best experience for our customers, one of the goals that feature in the group's new 2019-2021 strategic plan”.

Instant payments are a product with a huge potential to set the pace of the banking sector's future transactions, which will enable banks to offer added value to customers.

In addition to being a member of the TIPS platform, CaixaBank is the founder and member of the instant transfer payment platform EBA Clearing, which came into effect last year.

Target Instant Payments Settlement Platform

The new Target Instant Payment Settlement (TIPS) is a platform developed and operated by Eurosystem, which will enable instant cash transfers in euros to be processed and settled between the current accounts of the participating banks.

The new platform, subject to the European Payment Council's SCT Inst scheme, is applied at pan-European level and is intended for participants that have adopted the aforementioned scheme.

TIPS will enable instant payments of up to 15,000 euros to accounts all across Europe and the money will be received in under 10 seconds at any time any day of the year.

Its many advantages feature the fact that the payer can receive instant confirmation of the transfer and receipt of the money and the recipient can have the funds immediately.

CaixaBank, the financial institution leading innovation

CaixaBank is the leader in retail banking in Spain, with a 29.3% share among individual customers. The bank, headed by its Chairman, Jordi Gual, and led by CEO, Gonzalo Gortázar, has around 16 million customers in Spain and Portugal, with 5,176 branches, the largest commercial network in the Iberian Peninsula.

CaixaBank’s business model relies heavily on technology and digitalisation, which continue to strengthen its leadership in digital banking, boasting the largest base of digital customers in Spain: market share of 32%; 6.1 million digital customers (58% of all CaixaBank customers in Spain) and 5.2 million customers in mobile banking. According to Comscore, the bank holds the highest absorption share in its market in the world. CaixaBank also has a card revenue market share of 23.2%.

CaixaBank has developed projects that have marked technological milestones in the sector, such as the first commercial roll out of contactless and mobile payment systems in Europe, the creation of the first contactless ATMs in the world, the launch of imaginBank, Spain's first mobile bank, and the development of the first artificial intelligence applications for customer services.

As a result of this strategy, CaixaBank has established itself among the best valued banks in the world due to the quality of its digital services and its commitment to digital transformation. In 2018, the bank received the Euromoney magazine award for the ‘Western Europe’s Best Digital Bank’, and it was honoured with an award by the Bank Administration Institute (BAI) for innovation in “Touchpoints and connected experiences” of its mobile banking app. CaixaBank has received an award from The Banker for its mobile application, ‘CaixaBank Now App’. The application was praised for being the “Best technology project in the Mobile category 2018” in the Technology Projects Awards.

Similarly, Global Finance magazine named CaixaBank as the “Best Consumer Digital Bank in Spain”, the “Most Innovative Consumer Digital Bank in Western Europe 2018”, and as having the “Best Mobile Banking App in Western Europe”. In addition, the Financial Times group’ magazine PWM, has named the bank as the “Best Private Bank for its use of technology”. Moreover, the magazine The Banker has chosen CaixaBank as “Bank of the Year 2018” in Spain.

 

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0
<![CDATA[CaixaBank, ‘Bank of the Year 2018’ in Spain by The Banker]]> https://blog.caixabank.es/?p=23645 2018-11-30T00:00:00.0Z 2018-11-30T00:00:00.0Z <![CDATA[CaixaBank, ‘Bank of the Year 2018’ in Spain by The Banker]]> CaixaBank, the leading bank in Spain by market share, has been recognised as ‘Bank of the Year in Spain 2018’ by the British publication The Banker, part of the Financial Times Group. Being acknowledged as the best bank in Spain signals the highest point of the bank’s performance in 2018.

The Bank of The Year Awards ceremony by The Banker was held last night in London. These awards acknowledge the banks that excel in their performance of overcoming the challenges faced by the sector, such as digital transformation, growth capacity, commitment towards innovation, and the quality of the services offered to their customers. The magazine's panel of judges was entrusted with selecting the award-winning banks after assessing the candidates' strengths.

CaixaBank's Chairman, Jordi Gual, has expressed his satisfaction for this award, which “is another international acknowledgement of our commitment towards customer service and excellence with a resolute focus on digital transformation and innovation, over which our future growth heavily relies, as established in the 2019-2021 Strategic Plan.”

Furthermore, Gonzalo Gortázar, the bank's Chief Executive Officer, has highlighted that “CaixaBank continues to improve its profitability and strength as a result of the collective effort invested in providing a quality service.” Gortázar believes that “the key to CaixaBank's success is based on making sure our clients and our people always come first. Our clients inspire our people to strive for continuous improvement, and our people make our organization innovative, profitable and sustainable”.

Business growth and performance

The British publication has praised CaixaBank's growth capacity and successful performance throughout the year. CaixaBank remains the leader in retail banking in the Spanish financial market, with a market share of 29.3%, and approximately 14 million customers in the country. CaixaBank is the market leader when it comes to investment funds in Spain, with a share of 17%, and also in pension plans, with a share of 24.2%, at the end of the third quarter of 2018.

Supporting innovation and digital transformation

The bank views innovation as a strategic challenge and a hallmark of its culture. Within the scope of digital transformation, The Banker has welcomed the new Smart Money service, by means of which CaixaBank stands as the first Spanish bank to offer a digital advisory service in investments and to suggest investment portfolios according to customer risk profiles and objectives. Smart Money provides customers with tailored recommendations based on their objectives and risk tolerance; and it enables them to manage their investments via the digital platform.

The Banker has also welcomed the new model of ‘store’ branches implemented by CaixaBank in its latest Strategic Plan. The ‘store’ branches are indicative of the bank's commitment towards the quality of service, and they pay special attention to a personalised service and the customer experience. The new branches have longer opening hours than conventional branches: open Monday to Thursday (from 8:30 to 18:30) and Friday from 8:30 to 14:30.

 Wide range of products and services

In regard to services, the British publication has analysed the creation, in December 2017, of DayOne, a financial service that helps start-ups in their growth process. With branches in Barcelona, Madrid, and Valencia, DayOne provides innovative companies with financial advice, tailor-made services and a programme of networking and training activities. The bank offers start-ups a line of credit of up to 250 million euros, and it will help foster networking between these companies and the group of domestic and international investors. This model relies on CaixaBank's powerful technological services, which provide customers with the possibility of managing their financial transactions at any given time through the website and mobile devices.

CaixaBank, a year of international acknowledgements

CaixaBank had already received this distinction by The Banker in 2013 and in 2016. In addition, CaixaBank has been named "Western Europe's Best Digital Bank" and "Best Private Bank in Spain" this year by the magazine Euromoney.

Meanwhile, the US publication Global Finance picked CaixaBank as the “Best Bank in Spain”, “Best Consumer Bank in the World” and “Best Consumer Digital Bank in Western Europe”.

In recent months, the bank has also received awards for its innovation work, such as the “Most Innovative Consumer Digital Bank in Western Europe” by Global Finance and the EFMA/Accenture “Innovation of the Month award” for imaginCafé.

Furthermore, CaixaBank's new mobile application was named the "Best Technology Project of the Year in the mobile category" by The Banker and the "Best Mobile Banking App in Western Europe for 2018" by Global Finance. It was also praised for its innovation in “Touchpoints and Connected Experiences” in the BAI Global Innovation Awards.

About The Banker

The Banker is a British publication owned by the Financial Times Group that has been providing global financial intelligence since 1926. It is the key source of data and analysis for the industry covering news in markets; banking, regulation and risk; and transactions and technology.

The Banker also organises other awards, such as the Best Technology Projects, which CaixaBank won this year for its new mobile application CaixaBank Now, and the Private Banking awards, alongside PWM magazine from the same group, in which CaixaBank Private Banking was named "Best Private Bank for use of Technology, Europe".

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CaixaBank, the leading bank in Spain by market share, has been recognised as ‘Bank of the Year in Spain 2018’ by the British publication The Banker, part of the Financial Times Group. Being acknowledged as the best bank in Spain signals the highest point of the bank’s performance in 2018.

The Bank of The Year Awards ceremony by The Banker was held last night in London. These awards acknowledge the banks that excel in their performance of overcoming the challenges faced by the sector, such as digital transformation, growth capacity, commitment towards innovation, and the quality of the services offered to their customers. The magazine's panel of judges was entrusted with selecting the award-winning banks after assessing the candidates' strengths.

CaixaBank's Chairman, Jordi Gual, has expressed his satisfaction for this award, which “is another international acknowledgement of our commitment towards customer service and excellence with a resolute focus on digital transformation and innovation, over which our future growth heavily relies, as established in the 2019-2021 Strategic Plan.”

Furthermore, Gonzalo Gortázar, the bank's Chief Executive Officer, has highlighted that “CaixaBank continues to improve its profitability and strength as a result of the collective effort invested in providing a quality service.” Gortázar believes that “the key to CaixaBank's success is based on making sure our clients and our people always come first. Our clients inspire our people to strive for continuous improvement, and our people make our organization innovative, profitable and sustainable”.

Business growth and performance

The British publication has praised CaixaBank's growth capacity and successful performance throughout the year. CaixaBank remains the leader in retail banking in the Spanish financial market, with a market share of 29.3%, and approximately 14 million customers in the country. CaixaBank is the market leader when it comes to investment funds in Spain, with a share of 17%, and also in pension plans, with a share of 24.2%, at the end of the third quarter of 2018.

Supporting innovation and digital transformation

The bank views innovation as a strategic challenge and a hallmark of its culture. Within the scope of digital transformation, The Banker has welcomed the new Smart Money service, by means of which CaixaBank stands as the first Spanish bank to offer a digital advisory service in investments and to suggest investment portfolios according to customer risk profiles and objectives. Smart Money provides customers with tailored recommendations based on their objectives and risk tolerance; and it enables them to manage their investments via the digital platform.

The Banker has also welcomed the new model of ‘store’ branches implemented by CaixaBank in its latest Strategic Plan. The ‘store’ branches are indicative of the bank's commitment towards the quality of service, and they pay special attention to a personalised service and the customer experience. The new branches have longer opening hours than conventional branches: open Monday to Thursday (from 8:30 to 18:30) and Friday from 8:30 to 14:30.

 Wide range of products and services

In regard to services, the British publication has analysed the creation, in December 2017, of DayOne, a financial service that helps start-ups in their growth process. With branches in Barcelona, Madrid, and Valencia, DayOne provides innovative companies with financial advice, tailor-made services and a programme of networking and training activities. The bank offers start-ups a line of credit of up to 250 million euros, and it will help foster networking between these companies and the group of domestic and international investors. This model relies on CaixaBank's powerful technological services, which provide customers with the possibility of managing their financial transactions at any given time through the website and mobile devices.

CaixaBank, a year of international acknowledgements

CaixaBank had already received this distinction by The Banker in 2013 and in 2016. In addition, CaixaBank has been named "Western Europe's Best Digital Bank" and "Best Private Bank in Spain" this year by the magazine Euromoney.

Meanwhile, the US publication Global Finance picked CaixaBank as the “Best Bank in Spain”, “Best Consumer Bank in the World” and “Best Consumer Digital Bank in Western Europe”.

In recent months, the bank has also received awards for its innovation work, such as the “Most Innovative Consumer Digital Bank in Western Europe” by Global Finance and the EFMA/Accenture “Innovation of the Month award” for imaginCafé.

Furthermore, CaixaBank's new mobile application was named the "Best Technology Project of the Year in the mobile category" by The Banker and the "Best Mobile Banking App in Western Europe for 2018" by Global Finance. It was also praised for its innovation in “Touchpoints and Connected Experiences” in the BAI Global Innovation Awards.

About The Banker

The Banker is a British publication owned by the Financial Times Group that has been providing global financial intelligence since 1926. It is the key source of data and analysis for the industry covering news in markets; banking, regulation and risk; and transactions and technology.

The Banker also organises other awards, such as the Best Technology Projects, which CaixaBank won this year for its new mobile application CaixaBank Now, and the Private Banking awards, alongside PWM magazine from the same group, in which CaixaBank Private Banking was named "Best Private Bank for use of Technology, Europe".

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<![CDATA[CaixaBank organises its first \"Le Cercle\" cultural forum in collaboration with the Instituto Cervantes]]> https://blog.caixabank.es/?p=23645 2018-11-28T00:00:00.0Z 2018-11-28T00:00:00.0Z <![CDATA[CaixaBank organises its first \"Le Cercle\" cultural forum in collaboration with the Instituto Cervantes]]> CaixaBank, in collaboration with the Instituto Cervantes, has held in Casablanca the first “Le Cercle” cultural edition. José Luis García Delgado, a professor and economist that has been awarded the Rey Juan Carlos Prize for Economics (2016) and that currently holds the "la Caixa" Chair “Economy and Society”, has been chosen to inaugurate this cultural forum with a conference on the economic value of the Spanish language.  

For the first time ever, this edition of “Le Cercle” has enjoyed the collaboration of the Instituto Cervantes. María Jesús García González, director of the Instituto Cervantes in Casablanca, opened the session by introducing the guest speaker and emphasising on the relevance of giving the Spanish language its merited value.

During the conference, José Luis García Delgado reminded those present that Spanish “is a language spoken by over 550 million people around the world with a buying power that is estimated to be around 10% of the world GDP.” According to García Delgado, these figures have established the Spanish language as “a powerful tool of economic interrelations and business internationalisation for all Spanish-speaking countries.”

Spanish-Moroccan discussion programme "Le Cercle"

This conference is part of the discussion programme "Le Cercle", which was created by CaixaBank as a way to bring together the Spanish-Moroccan business community and strengthen networking between the Spanish and Moroccan business world. This latest edition is the first one that focuses on culture, and it adds to the growing diversification of these discussion forums.

Since establishing this initiative in 2017, CaixaBank has held more than a dozen discussions focusing on topics such as legal certainty and arbitration, energy efficiency, the Moroccan currency, Moroccan taxation, and much more. In July of this year it also included an edition of CaixaBank's “Diversity Talks”, in which the management of key sectors of Moroccan society analysed how women are changing the country.

With the "Le Cercle" programme, CaixaBank has developed its role as a benchmark in project advisory and monitoring and for investments between Spain and Morocco. The bank provides services and financing, mostly to Spanish companies, although large international and Moroccan companies are not to be excluded, through a wide range of solutions and services for foreign trade transactions.

CaixaBank's international presence

In January 2019 the branch in Casablanca will have been operating for 10 years, during which it has specialised in providing service to Spanish subsidiaries, mainly in the services and distribution sectors. This branch has the know-how of CaixaBank's International Banking division and can offer its range of products.

Morocco is currently the only country where CaixaBank has more than one branch: it has now three, located in Casablanca, Tangier and Agadir. From these branches it provides foreign trade, corporate banking, and business banking services to companies that are already established in the country or that intend to enter the Moroccan market.

CaixaBank is the leading issuer of guarantees for Spanish companies with projects in Morocco, reaching a market share of 60.5% in the first half of 2018.

Apart from the branches that CaixaBank has in Morocco, the bank has 4 more branches in Europe: London (United Kingdom), Frankfurt (Germany), Paris (France) and Warsaw (Poland)

On the other hand, the bank has 17 representative branches spread across five continents: Milan (Italy), Istanbul (Turkey), Beijing, Shanghai and Hong Kong (China), Singapore, Dubai (United Arab Emirates), New Delhi (India), Cairo (Egypt), Algiers (Algeria), Johannesburg  (South Africa), New York (USA), Santiago de Chile (Chile), Bogotá (Colombia), Sao Paulo (Brazil), Lima (Peru) and Sydney (Australia). CaixaBank is the only Spanish bank with a physical presence in the Australian market and in Southern Africa.

Similarly, CaixaBank holds agreements with international banks, making it easier for companies and individuals from any country in the world to engage in international transactions and foreign trade.

CaixaBank also has a capital presence in the financial institutions of several countries, with which it has developed joint collaboration strategies. The bank also has 94.95% of Portugal's BPI and 9.92% of Austria's Erste Bank.

About Instituto Cervantes

The Instituto Cervantes is a public institution that was set up by Spain in 1991 to promote and teach Spanish and to spread the culture of Spain and Spanish-speaking countries. It essentially operates within the scope of the linguistic and cultural heritage shared by countries and people of the Spanish-speaking community. It operates in 87 centres in 44 countries spread across five continents. It has two offices in Spain: the head office in Madrid and an office in Alcalá de Henares. With more than 100,000 students a year, the Instituto Cervantes is the largest global institution engaged in teaching Spanish.

Its activity in Casablanca includes teaching Spanish and offering qualifications, organising cultural activities and running a library that specialises in Spanish and Latin American language and culture. The Instituto Cervantes in Casablanca continually invites researchers and writers to debates, discussions and seminars on literature, linguistics, art, cinema, history, philosophy and science. It also offers activities related to theatre, dance, music, literature, art, architecture and gastronomy.

]]>
CaixaBank, in collaboration with the Instituto Cervantes, has held in Casablanca the first “Le Cercle” cultural edition. José Luis García Delgado, a professor and economist that has been awarded the Rey Juan Carlos Prize for Economics (2016) and that currently holds the "la Caixa" Chair “Economy and Society”, has been chosen to inaugurate this cultural forum with a conference on the economic value of the Spanish language.  

For the first time ever, this edition of “Le Cercle” has enjoyed the collaboration of the Instituto Cervantes. María Jesús García González, director of the Instituto Cervantes in Casablanca, opened the session by introducing the guest speaker and emphasising on the relevance of giving the Spanish language its merited value.

During the conference, José Luis García Delgado reminded those present that Spanish “is a language spoken by over 550 million people around the world with a buying power that is estimated to be around 10% of the world GDP.” According to García Delgado, these figures have established the Spanish language as “a powerful tool of economic interrelations and business internationalisation for all Spanish-speaking countries.”

Spanish-Moroccan discussion programme "Le Cercle"

This conference is part of the discussion programme "Le Cercle", which was created by CaixaBank as a way to bring together the Spanish-Moroccan business community and strengthen networking between the Spanish and Moroccan business world. This latest edition is the first one that focuses on culture, and it adds to the growing diversification of these discussion forums.

Since establishing this initiative in 2017, CaixaBank has held more than a dozen discussions focusing on topics such as legal certainty and arbitration, energy efficiency, the Moroccan currency, Moroccan taxation, and much more. In July of this year it also included an edition of CaixaBank's “Diversity Talks”, in which the management of key sectors of Moroccan society analysed how women are changing the country.

With the "Le Cercle" programme, CaixaBank has developed its role as a benchmark in project advisory and monitoring and for investments between Spain and Morocco. The bank provides services and financing, mostly to Spanish companies, although large international and Moroccan companies are not to be excluded, through a wide range of solutions and services for foreign trade transactions.

CaixaBank's international presence

In January 2019 the branch in Casablanca will have been operating for 10 years, during which it has specialised in providing service to Spanish subsidiaries, mainly in the services and distribution sectors. This branch has the know-how of CaixaBank's International Banking division and can offer its range of products.

Morocco is currently the only country where CaixaBank has more than one branch: it has now three, located in Casablanca, Tangier and Agadir. From these branches it provides foreign trade, corporate banking, and business banking services to companies that are already established in the country or that intend to enter the Moroccan market.

CaixaBank is the leading issuer of guarantees for Spanish companies with projects in Morocco, reaching a market share of 60.5% in the first half of 2018.

Apart from the branches that CaixaBank has in Morocco, the bank has 4 more branches in Europe: London (United Kingdom), Frankfurt (Germany), Paris (France) and Warsaw (Poland)

On the other hand, the bank has 17 representative branches spread across five continents: Milan (Italy), Istanbul (Turkey), Beijing, Shanghai and Hong Kong (China), Singapore, Dubai (United Arab Emirates), New Delhi (India), Cairo (Egypt), Algiers (Algeria), Johannesburg  (South Africa), New York (USA), Santiago de Chile (Chile), Bogotá (Colombia), Sao Paulo (Brazil), Lima (Peru) and Sydney (Australia). CaixaBank is the only Spanish bank with a physical presence in the Australian market and in Southern Africa.

Similarly, CaixaBank holds agreements with international banks, making it easier for companies and individuals from any country in the world to engage in international transactions and foreign trade.

CaixaBank also has a capital presence in the financial institutions of several countries, with which it has developed joint collaboration strategies. The bank also has 94.95% of Portugal's BPI and 9.92% of Austria's Erste Bank.

About Instituto Cervantes

The Instituto Cervantes is a public institution that was set up by Spain in 1991 to promote and teach Spanish and to spread the culture of Spain and Spanish-speaking countries. It essentially operates within the scope of the linguistic and cultural heritage shared by countries and people of the Spanish-speaking community. It operates in 87 centres in 44 countries spread across five continents. It has two offices in Spain: the head office in Madrid and an office in Alcalá de Henares. With more than 100,000 students a year, the Instituto Cervantes is the largest global institution engaged in teaching Spanish.

Its activity in Casablanca includes teaching Spanish and offering qualifications, organising cultural activities and running a library that specialises in Spanish and Latin American language and culture. The Instituto Cervantes in Casablanca continually invites researchers and writers to debates, discussions and seminars on literature, linguistics, art, cinema, history, philosophy and science. It also offers activities related to theatre, dance, music, literature, art, architecture and gastronomy.

]]>
0
<![CDATA[CaixaBank’s 2019-2021 Strategic Plan puts technology at the service of customers and employees, and strengthens the bank’s responsible banking model]]> https://blog.caixabank.es/?p=23645 2018-11-27T07:00:00.0Z 2018-11-27T07:00:00.0Z <![CDATA[CaixaBank’s 2019-2021 Strategic Plan puts technology at the service of customers and employees, and strengthens the bank’s responsible banking model]]> Strategic lines of the 2019-2021 Strategic Plan 

  1. Offering the best customer experience. The Strategic Plan will make the Bank more customer-oriented, supported by an ongoing drive towards digital transformation. The customer-relationship model will evolve to changing habits and trends.
  2. Accelerating digital transformation to boost efficiency and flexibility. The use of new technologies and new approaches to work will ultimately make our technological structure more flexible, while maintaining a secure environment. 
  3. Fostering a people-centric, agile and collaborative culture. Over this period the Bank will focus on talent and diversity and will define and roll out the best possible value proposition for employees, while fostering the key attributes of agility and collaboration. 
  4. Generating attractive shareholder returns and solid financials. The plan aims to ensure that core revenues growth outpace recurring expenses growth. It also envisions a payout of over 50%. 
  5. Becoming a benchmark in responsible banking and social commitment. Initiatives here will aim to improve transparency with customers and promote financial culture and inclusion, social action and volunteering and sustainable funding and borrowing activity. 

CaixaBank has today unveiled its 2019-2021 Strategic Plan, the main aims of which are to offer the best customer experience; to speed up the digital transformation in order to become more efficient and flexible; to champion an agile and collaborative culture that puts people first; to generate an attractive return for shareholders while remaining financially sound; and to become a benchmark in responsible management and social commitment. 

CaixaBank’s Chairman, Jordi Gual, and CaixaBank’s Chief Executive Officer, Gonzalo Gortázar, presented today at an event held in London the pillars of the 2019-2021 Strategic Plan.

Jordi Gual, CaixaBank’s Chairman, pointed out that the Plan aims “to generate sustainable value for all stakeholders (customers, shareholders, employees and society in general), in accordance with the Group’s mission: contributing to the financial wellbeing of our customers and to the progress of society”. 

CaixaBank’s Chairman announced the strategic lines of the new Plan “with the great satisfaction and confidence of having successfully accomplished the objectives set out in the 2015-2018 Strategic Plan”. Jordi Gual highlighted that over the last four years “we have strengthened our commercial leadership in Spain based on a model of proximity in retail banking, with an unrivalled range of omnichannel products and services combined with specialised and highly innovative value propositions. We have also completed the integration of BPI, Portugal’s best bank in 2018 according to Euromoney.” 

Meanwhile, CaixaBank’s Chairman pointed out that “we have grown our profitability to beyond the cost of capital; we have improved the quality of our balance sheet and become more focused by disposing of non-strategic assets; and we have also completed the prudential deconsolidation of CaixaBank from the CriteriaCaixa Group.” 

Gonzalo Gortázar, CaixaBank’s Chief Executive Officer, explained that over the coming years “we aim to cement our position as a leading and highly innovative financial group that offers unrivalled levels of service to customers and is a benchmark for socially responsible banking.” 

For CaixaBank’s chief executive, “the Bank’s key commitment lies with people –our customers and employees– and with society at large.” According to Gortázar, “the digital transformation is a hugely valuable tool and will allow us to offer the best experience to our customers, increase the productivity of our employees and further cement our leadership.” 

“We will continue to roll out new working methodologies while maintaining well-diversified and well-connected sources of income, with savings management, consumer lending and loans to businesses, acting as the main growth drivers,” added the Chief Executive Officer. 

The Plan also targets responsible management (focusing on transparency with customers) and social commitment. For CaixaBank’s Chief Executive, “the poor reputational perception of the financial sector is a serious problem, yet it also provides an opportunity to show what makes CaixaBank different, and here we are talking about quality, trust and social commitment.” 

If we are to accomplish the objectives of the new Strategic Plan, both the Chairman and the Chief Executive believe it is necessary “to make good use of the talent and skills of all employees as we work towards an agile and collaborative culture that puts people first.” 

Five strategic lines to improve the way we do banking tomorrow 

The 2019-2021 Strategic Plan will likely unfold as we move through a more mature phase of the business cycle. In the macroeconomic realm, baseline forecasts suggest that GDP growth in Spain and Portugal will remain at around 2% per year over the coming years, with the region likely to outperform the wider euro area despite failing to match the growth rate reported over the last few years. 

Meanwhile, the European Central Bank has announced plans to cautiously raise interest rates. Lending activity should also increase, albeit gently. Meanwhile, the Plan envisions increased demand for long-term savings products due to demographic reasons. 

The new Strategic Plan reflects the Group’s ambition to strengthen its market leadership and shows its desire to differentiate itself from its competitors by focusing on five pillars: 

1. Offering the best customer experience

In Spain, the 2019-2021 Strategic Plan sets an ambitious target of accelerating the digital transformation so as to help the Group become more customer oriented and adapt better to new customer habits and behaviours. Over the course of the 2015-2018 Strategic Plan, CaixaBank demonstrated its prowess at executing a successful digital transformation strategy, allowing it to now pick up the pace in the process of implementing this strategy.

The new Plan maintains the same course and direction but now aims to speed up a transformation process that has already yielded good results. In recent years, the Bank has strengthened its leadership in digital banking and boasts the largest number of digital customers in Spain: 6.1 digital million (84% using mobile banking and 38% digital only), including growth of 47% in mobile transactions over the last year.

The Bank aims to offer the best experience via any channel as it is fully aware of the general preference among customers for omnichannel services. The customer relationship model –and the resources assigned to the different channels– will be capable of evolving and adapting to new habits and trends.

To enhance the customer experience, the Plan aims to continue transforming the distribution network so as to provide added value to customers, while enhancing the model of remote and digital customer relationship and continuing to add new products and services.

CaixaBank’s impressive capillarity remains a strong competitive edge. Meanwhile, the Bank’s ongoing work to restructure its commercial network by consolidating the urban “Store” branch model (which will rise from an expected 285 branches at the end of 2018 to a minimum of 600 by the end of 2021) and its commitment to maintaining the AgroBank model in more rural and agricultural communities (more than 1,000 branches in towns with fewer than 10,000 inhabitants) will bring the Bank closer still to new customer demands and preferences, while improving its commercial efficiency, productivity and service.

As well as stepping up the process of restructuring the branch network by developing a more specialised customer relationship model, CaixaBank aims to expand its remote inTouch customer-relationship model to reach 2.6 million customers (up from an expected 600,000 customers at year-end 2018).

inTouch is a service aimed at customers who prefer to use new technologies when dealing with the Bank. The initiative will combine new communication tools with the reliable backstop of a bank manager specially trained to resolve the customer’s queries and doubts via any remote channel.

 2. Accelerating the digital transformation to boost efficiency and flexibility

The current environment and new technologies offer a wealth of opportunities to continue generating value and the new Plan intends to capture these, including the use of Blockchain, artificial intelligence and robotics, among others. The Plan will also integrate new approaches to work that will ultimately increase flexibility, strengthen digital profiles and skills, improve efficiency in back office processes and make the technological structure more flexible while maintaining a secure environment at all times.

3. Fostering a people-centric, agile and collaborative culture

The main objective of this strategic line is to strengthen the Bank’s culture and to keep people at the centre of the organisation, with four transversal teams working hard to make the branches more autonomous and efficient, while promoting transversal projects, ensuring agility when making and implementing decisions and fostering a climate of involvement and innovation.

During this period, talent and diversity will take centre stage by ensuring that talent can develop its potential through meritocracy, diversity and empowerment. The Bank will also define and deploy the best value proposition for employees –improving the employee experience– and will focus on the key attributes of agility and collaboration by bringing structures and processes in line with more agile and transversal working models. 

4. Generating attractive shareholder returns and solid financials 

CaixaBank will end 2018 with an impressive commercial weapon: its successful bancassurance model despite the prevailing climate of low interest rates, as well as a solid capital and liquidity position. In the years ahead, the Bank’s main goals are to generate an attractive return for shareholders supported by an increase in core revenues; to maintain high levels of investment and transformation; and to continue to make the Bank more financially sound by further reducing non-performing assets. Provided below are some of the key financial figures set out in the Strategic Plan. 

  • Maintaining high levels of profitability, despite a likely climate of stable interest rates, while also ensuring solid levels of both solvency and liquidity. The plan envisions a CET1 capital ratio of 12% by the end of 2021 (plus a further 100 basis points as a temporary buffer to absorb potential regulatory impacts) and profitability (RoTE) of above 12% (assuming a flat interest rate curve, RoTE should exceed 10% in 2021).
  • Solid performance of core revenues versus recurring expenses. The Plan aims to ensure that core revenues growth (~+5% CAGR) outpaces the expected increase in recurring expenses (~+3% CAGR). Revenues will be driven by net interest income (~+5% CAGR), fee and commission income (~+4% CAGR) and insurance income (~+9-10% CAGR). Core revenues growth will come on the back of growth in lending to businesses, consumer loans and mid-long term savings products, which are expected to outperform the market.
  • Completing the reduction of non-strategic assets and bringing the Group’s non-performing loan ratio to below 3%. 
  • Maintaining an attractive dividend for investors, with a target payout of above 50%. 

5. Becoming a benchmark in responsible banking and social commitment

Initiatives here will focus on promoting a culture of responsible conduct and on implementing additional measures to make relations with clients simpler and more transparent; implementing best practices in relation to internal control and corporate governance; championing inclusion and good financial culture; promoting and implementing social initiatives and volunteering; and fostering a culture of responsible and sustainable lending.

BPI: greater emphasis on consolidating the business model and improving profitability

In Portugal, the Bank will focus on creating value at BPI, while consolidating its business model and improving profitability.

The Portuguese bank already has a strong reputation and high levels of customer satisfaction. Once its business model has been brought in line with CaixaBank’s, these levers will allow it to capture opportunities in relation to lending (consumer loans, mortgages and lending to corporations and businesses) and social protection (life and non-life insurance), which will ultimately help it increase its business shares and improve its cost-to-income ratio.

Changes on CaixaBank’s Management Committee

CaixaBank’s Executive Committee has approved a number of changes to the Management Committee that will affect the Insurance, International Banking and Internal Audit divisions.

Tomás Muniesa has decided to hand over his executive functions as general manager of Insurance and Asset Management and will stand down from CaixaBank’s Management Committee and as VidaCaixa’s chief executive, thus allowing him to focus on his role as the non-executive deputy chairman of CaixaBank, VidaCaixa and SegurCaixa Adeslas. Javier Valle, as a new member of CaixaBank’s Management Committee, will take the helm at the Bank’s executive Insurance department, a job he will combine with his current position as managing director of VidaCaixa.

Meanwhile, the executive director of Corporate and International Banking (CIB), Iñaki Badiola, will expand his duties by heading the International Banking area. He will also sit on the Management Committee as the new executive director of CIB and International Banking. Badiola will take over from María Victoria Matía, who is to step down from CaixaBank’s Management Committee and from her position as executive director of International Banking.

Marisa Retamosa, until now the corporate director of Resources Security and Management, has been appointed executive director of Internal Audit and as a new member of the Bank’s Management Committee. Retamosa takes over from the until now deputy general manager of Internal Audit, Joaquín Vilar, who also will stand down from the Management Committee.

Finally, Juan Gandarias, until now the Madrid area director, will manage from now on the new executive Personal Finance department, with responsibilities over CaixaBank Consumer Finance and CaixaBank Payments subsidiaries.

 

]]>
Strategic lines of the 2019-2021 Strategic Plan 

  1. Offering the best customer experience. The Strategic Plan will make the Bank more customer-oriented, supported by an ongoing drive towards digital transformation. The customer-relationship model will evolve to changing habits and trends.
  2. Accelerating digital transformation to boost efficiency and flexibility. The use of new technologies and new approaches to work will ultimately make our technological structure more flexible, while maintaining a secure environment. 
  3. Fostering a people-centric, agile and collaborative culture. Over this period the Bank will focus on talent and diversity and will define and roll out the best possible value proposition for employees, while fostering the key attributes of agility and collaboration. 
  4. Generating attractive shareholder returns and solid financials. The plan aims to ensure that core revenues growth outpace recurring expenses growth. It also envisions a payout of over 50%. 
  5. Becoming a benchmark in responsible banking and social commitment. Initiatives here will aim to improve transparency with customers and promote financial culture and inclusion, social action and volunteering and sustainable funding and borrowing activity. 

CaixaBank has today unveiled its 2019-2021 Strategic Plan, the main aims of which are to offer the best customer experience; to speed up the digital transformation in order to become more efficient and flexible; to champion an agile and collaborative culture that puts people first; to generate an attractive return for shareholders while remaining financially sound; and to become a benchmark in responsible management and social commitment. 

CaixaBank’s Chairman, Jordi Gual, and CaixaBank’s Chief Executive Officer, Gonzalo Gortázar, presented today at an event held in London the pillars of the 2019-2021 Strategic Plan.

Jordi Gual, CaixaBank’s Chairman, pointed out that the Plan aims “to generate sustainable value for all stakeholders (customers, shareholders, employees and society in general), in accordance with the Group’s mission: contributing to the financial wellbeing of our customers and to the progress of society”. 

CaixaBank’s Chairman announced the strategic lines of the new Plan “with the great satisfaction and confidence of having successfully accomplished the objectives set out in the 2015-2018 Strategic Plan”. Jordi Gual highlighted that over the last four years “we have strengthened our commercial leadership in Spain based on a model of proximity in retail banking, with an unrivalled range of omnichannel products and services combined with specialised and highly innovative value propositions. We have also completed the integration of BPI, Portugal’s best bank in 2018 according to Euromoney.” 

Meanwhile, CaixaBank’s Chairman pointed out that “we have grown our profitability to beyond the cost of capital; we have improved the quality of our balance sheet and become more focused by disposing of non-strategic assets; and we have also completed the prudential deconsolidation of CaixaBank from the CriteriaCaixa Group.” 

Gonzalo Gortázar, CaixaBank’s Chief Executive Officer, explained that over the coming years “we aim to cement our position as a leading and highly innovative financial group that offers unrivalled levels of service to customers and is a benchmark for socially responsible banking.” 

For CaixaBank’s chief executive, “the Bank’s key commitment lies with people –our customers and employees– and with society at large.” According to Gortázar, “the digital transformation is a hugely valuable tool and will allow us to offer the best experience to our customers, increase the productivity of our employees and further cement our leadership.” 

“We will continue to roll out new working methodologies while maintaining well-diversified and well-connected sources of income, with savings management, consumer lending and loans to businesses, acting as the main growth drivers,” added the Chief Executive Officer. 

The Plan also targets responsible management (focusing on transparency with customers) and social commitment. For CaixaBank’s Chief Executive, “the poor reputational perception of the financial sector is a serious problem, yet it also provides an opportunity to show what makes CaixaBank different, and here we are talking about quality, trust and social commitment.” 

If we are to accomplish the objectives of the new Strategic Plan, both the Chairman and the Chief Executive believe it is necessary “to make good use of the talent and skills of all employees as we work towards an agile and collaborative culture that puts people first.” 

Five strategic lines to improve the way we do banking tomorrow 

The 2019-2021 Strategic Plan will likely unfold as we move through a more mature phase of the business cycle. In the macroeconomic realm, baseline forecasts suggest that GDP growth in Spain and Portugal will remain at around 2% per year over the coming years, with the region likely to outperform the wider euro area despite failing to match the growth rate reported over the last few years. 

Meanwhile, the European Central Bank has announced plans to cautiously raise interest rates. Lending activity should also increase, albeit gently. Meanwhile, the Plan envisions increased demand for long-term savings products due to demographic reasons. 

The new Strategic Plan reflects the Group’s ambition to strengthen its market leadership and shows its desire to differentiate itself from its competitors by focusing on five pillars: 

1. Offering the best customer experience

In Spain, the 2019-2021 Strategic Plan sets an ambitious target of accelerating the digital transformation so as to help the Group become more customer oriented and adapt better to new customer habits and behaviours. Over the course of the 2015-2018 Strategic Plan, CaixaBank demonstrated its prowess at executing a successful digital transformation strategy, allowing it to now pick up the pace in the process of implementing this strategy.

The new Plan maintains the same course and direction but now aims to speed up a transformation process that has already yielded good results. In recent years, the Bank has strengthened its leadership in digital banking and boasts the largest number of digital customers in Spain: 6.1 digital million (84% using mobile banking and 38% digital only), including growth of 47% in mobile transactions over the last year.

The Bank aims to offer the best experience via any channel as it is fully aware of the general preference among customers for omnichannel services. The customer relationship model –and the resources assigned to the different channels– will be capable of evolving and adapting to new habits and trends.

To enhance the customer experience, the Plan aims to continue transforming the distribution network so as to provide added value to customers, while enhancing the model of remote and digital customer relationship and continuing to add new products and services.

CaixaBank’s impressive capillarity remains a strong competitive edge. Meanwhile, the Bank’s ongoing work to restructure its commercial network by consolidating the urban “Store” branch model (which will rise from an expected 285 branches at the end of 2018 to a minimum of 600 by the end of 2021) and its commitment to maintaining the AgroBank model in more rural and agricultural communities (more than 1,000 branches in towns with fewer than 10,000 inhabitants) will bring the Bank closer still to new customer demands and preferences, while improving its commercial efficiency, productivity and service.

As well as stepping up the process of restructuring the branch network by developing a more specialised customer relationship model, CaixaBank aims to expand its remote inTouch customer-relationship model to reach 2.6 million customers (up from an expected 600,000 customers at year-end 2018).

inTouch is a service aimed at customers who prefer to use new technologies when dealing with the Bank. The initiative will combine new communication tools with the reliable backstop of a bank manager specially trained to resolve the customer’s queries and doubts via any remote channel.

 2. Accelerating the digital transformation to boost efficiency and flexibility

The current environment and new technologies offer a wealth of opportunities to continue generating value and the new Plan intends to capture these, including the use of Blockchain, artificial intelligence and robotics, among others. The Plan will also integrate new approaches to work that will ultimately increase flexibility, strengthen digital profiles and skills, improve efficiency in back office processes and make the technological structure more flexible while maintaining a secure environment at all times.

3. Fostering a people-centric, agile and collaborative culture

The main objective of this strategic line is to strengthen the Bank’s culture and to keep people at the centre of the organisation, with four transversal teams working hard to make the branches more autonomous and efficient, while promoting transversal projects, ensuring agility when making and implementing decisions and fostering a climate of involvement and innovation.

During this period, talent and diversity will take centre stage by ensuring that talent can develop its potential through meritocracy, diversity and empowerment. The Bank will also define and deploy the best value proposition for employees –improving the employee experience– and will focus on the key attributes of agility and collaboration by bringing structures and processes in line with more agile and transversal working models. 

4. Generating attractive shareholder returns and solid financials 

CaixaBank will end 2018 with an impressive commercial weapon: its successful bancassurance model despite the prevailing climate of low interest rates, as well as a solid capital and liquidity position. In the years ahead, the Bank’s main goals are to generate an attractive return for shareholders supported by an increase in core revenues; to maintain high levels of investment and transformation; and to continue to make the Bank more financially sound by further reducing non-performing assets. Provided below are some of the key financial figures set out in the Strategic Plan. 

  • Maintaining high levels of profitability, despite a likely climate of stable interest rates, while also ensuring solid levels of both solvency and liquidity. The plan envisions a CET1 capital ratio of 12% by the end of 2021 (plus a further 100 basis points as a temporary buffer to absorb potential regulatory impacts) and profitability (RoTE) of above 12% (assuming a flat interest rate curve, RoTE should exceed 10% in 2021).
  • Solid performance of core revenues versus recurring expenses. The Plan aims to ensure that core revenues growth (~+5% CAGR) outpaces the expected increase in recurring expenses (~+3% CAGR). Revenues will be driven by net interest income (~+5% CAGR), fee and commission income (~+4% CAGR) and insurance income (~+9-10% CAGR). Core revenues growth will come on the back of growth in lending to businesses, consumer loans and mid-long term savings products, which are expected to outperform the market.
  • Completing the reduction of non-strategic assets and bringing the Group’s non-performing loan ratio to below 3%. 
  • Maintaining an attractive dividend for investors, with a target payout of above 50%. 

5. Becoming a benchmark in responsible banking and social commitment

Initiatives here will focus on promoting a culture of responsible conduct and on implementing additional measures to make relations with clients simpler and more transparent; implementing best practices in relation to internal control and corporate governance; championing inclusion and good financial culture; promoting and implementing social initiatives and volunteering; and fostering a culture of responsible and sustainable lending.

BPI: greater emphasis on consolidating the business model and improving profitability

In Portugal, the Bank will focus on creating value at BPI, while consolidating its business model and improving profitability.

The Portuguese bank already has a strong reputation and high levels of customer satisfaction. Once its business model has been brought in line with CaixaBank’s, these levers will allow it to capture opportunities in relation to lending (consumer loans, mortgages and lending to corporations and businesses) and social protection (life and non-life insurance), which will ultimately help it increase its business shares and improve its cost-to-income ratio.

Changes on CaixaBank’s Management Committee

CaixaBank’s Executive Committee has approved a number of changes to the Management Committee that will affect the Insurance, International Banking and Internal Audit divisions.

Tomás Muniesa has decided to hand over his executive functions as general manager of Insurance and Asset Management and will stand down from CaixaBank’s Management Committee and as VidaCaixa’s chief executive, thus allowing him to focus on his role as the non-executive deputy chairman of CaixaBank, VidaCaixa and SegurCaixa Adeslas. Javier Valle, as a new member of CaixaBank’s Management Committee, will take the helm at the Bank’s executive Insurance department, a job he will combine with his current position as managing director of VidaCaixa.

Meanwhile, the executive director of Corporate and International Banking (CIB), Iñaki Badiola, will expand his duties by heading the International Banking area. He will also sit on the Management Committee as the new executive director of CIB and International Banking. Badiola will take over from María Victoria Matía, who is to step down from CaixaBank’s Management Committee and from her position as executive director of International Banking.

Marisa Retamosa, until now the corporate director of Resources Security and Management, has been appointed executive director of Internal Audit and as a new member of the Bank’s Management Committee. Retamosa takes over from the until now deputy general manager of Internal Audit, Joaquín Vilar, who also will stand down from the Management Committee.

Finally, Juan Gandarias, until now the Madrid area director, will manage from now on the new executive Personal Finance department, with responsibilities over CaixaBank Consumer Finance and CaixaBank Payments subsidiaries.

 

]]>
0
<![CDATA[Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica join forces to scout for talent and escalate Spanish innovation]]> https://blog.caixabank.es/?p=23645 2018-11-27T00:00:00.0Z 2018-11-27T00:00:00.0Z <![CDATA[Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica join forces to scout for talent and escalate Spanish innovation]]> Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica have joined forces to launch the first European initiative promoted by 5 major companies to increase innovation and strengthen the domestic and international business network. It is called Start4big: a digital, open and multi-sectorial project to scout for national and international startups that develop disruptive solutions and solve different challenges posed in order to improve the experience of its consumers and, in general, make everyday life easier.

Start4big is to launch a total of 8 challenges a year, split into two editions known as Innovation Waves and aimed at startups at an advanced stage of maturity. Each of these editions will last for 6 months and will include 4 challenges: 3 multi-sectorial, those in which the startups will work with two or more Start4Big partners, and one cross-cutting challenge that may have an impact on all the partners involved. The challenges, which will be based on areas such as cybersecurity, artificial intelligence, robotics, blockchain and big data, among others, will have a positive impact not only on companies and consumers, but also worldwide by making everyday life easier.

Participating startups will have the privilege of developing and testing prototypes in real environments alongside these major corporations that, as a whole, are present in over 80 countries and have a combined workforce of 200,000 employees. They will therefore have the chance to reach a significant customer portfolio of over 380 million people worldwide, distribution channels, and international positioning and visibility.

To solve each challenge, they will have the support of experts from the innovation departments of each Start4big partner, providing them with access to data, infrastructures, resources and technical support and technology.

Although Start4big will not have physical headquarters, as it is to use the infrastructure of all its partners distributed around different areas, it will have a technical office in Barcelona. Furthermore, two committees (one strategic and one operational) made up of representatives from the 5 partner companies will be responsible for decision making.

Start4big generates synergies across strategic sectors and key players in the innovative ecosystem, leading to a worldwide innovation community and a maturity never before seen in Spain, formed by entrepreneurs, innovators, experts, investors and key players in the ecosystem. Along these lines, the programme is designed to be fully in line with the goals of Horizon 2020, a programme launched by the European Commission to create synergies among startups and corporations to increase the competitiveness of up-and-coming businesses in Europe and increase the European innovation capacity.

The first Innovation Wave

During the presentation of the project today at the Movistar Centre in Barcelona, the 4 challenges that are to form part of the first Innovation Wave were announced. These challenges will focus on:

  • Helping users control and manage home consumption (cross-cutting challenge).
  • Improving the customer experience and/or reducing the costs of the services and products involved in on-line transactions (multi-sectorial challenge).
  • Providing new services using communications between different devices, vehicles and/or infrastructures (multi-sectorial challenge).
  • Tracking the activities of customers in real time to customise their experience (multi-sectorial challenge).

From today until 22 February 2019, those startups interested in taking part in any of the challenges posed may register on the Start4big website. Once the call has ended, a jury formed by external experts in new technologies, investors and key players in the innovation ecosystem belonging to universities and leading companies worldwide will be responsible for analysing and assessing the projects. A group of internal experts from the partner companies will then analyse the proposals to select the final list of participants, which will be made public on 11th June 2019.

The pilots selected will be developed over six months as of 18 June. There is no specific number of participants in each challenge.

About Start4big: 

Start4big is the open, multi-sectorial innovation initiative promoted by Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica. It provides startups from around the world with the chance to work with these major corporations on developing and testing prototypes in real environments and access the market more quickly. Its goal is to scout for national and international talent to strengthen the Spanish entrepreneurial fabric and offer valuable solutions to its customers and to society. It is the first time in Europe that five major companies belonging to strategic sectors have combined forces to take open innovation to another level: a multi-sectorial collaborative model in which to develop technological solutions that have an impact on all the areas in which these companies work.

]]>
Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica have joined forces to launch the first European initiative promoted by 5 major companies to increase innovation and strengthen the domestic and international business network. It is called Start4big: a digital, open and multi-sectorial project to scout for national and international startups that develop disruptive solutions and solve different challenges posed in order to improve the experience of its consumers and, in general, make everyday life easier.

Start4big is to launch a total of 8 challenges a year, split into two editions known as Innovation Waves and aimed at startups at an advanced stage of maturity. Each of these editions will last for 6 months and will include 4 challenges: 3 multi-sectorial, those in which the startups will work with two or more Start4Big partners, and one cross-cutting challenge that may have an impact on all the partners involved. The challenges, which will be based on areas such as cybersecurity, artificial intelligence, robotics, blockchain and big data, among others, will have a positive impact not only on companies and consumers, but also worldwide by making everyday life easier.

Participating startups will have the privilege of developing and testing prototypes in real environments alongside these major corporations that, as a whole, are present in over 80 countries and have a combined workforce of 200,000 employees. They will therefore have the chance to reach a significant customer portfolio of over 380 million people worldwide, distribution channels, and international positioning and visibility.

To solve each challenge, they will have the support of experts from the innovation departments of each Start4big partner, providing them with access to data, infrastructures, resources and technical support and technology.

Although Start4big will not have physical headquarters, as it is to use the infrastructure of all its partners distributed around different areas, it will have a technical office in Barcelona. Furthermore, two committees (one strategic and one operational) made up of representatives from the 5 partner companies will be responsible for decision making.

Start4big generates synergies across strategic sectors and key players in the innovative ecosystem, leading to a worldwide innovation community and a maturity never before seen in Spain, formed by entrepreneurs, innovators, experts, investors and key players in the ecosystem. Along these lines, the programme is designed to be fully in line with the goals of Horizon 2020, a programme launched by the European Commission to create synergies among startups and corporations to increase the competitiveness of up-and-coming businesses in Europe and increase the European innovation capacity.

The first Innovation Wave

During the presentation of the project today at the Movistar Centre in Barcelona, the 4 challenges that are to form part of the first Innovation Wave were announced. These challenges will focus on:

  • Helping users control and manage home consumption (cross-cutting challenge).
  • Improving the customer experience and/or reducing the costs of the services and products involved in on-line transactions (multi-sectorial challenge).
  • Providing new services using communications between different devices, vehicles and/or infrastructures (multi-sectorial challenge).
  • Tracking the activities of customers in real time to customise their experience (multi-sectorial challenge).

From today until 22 February 2019, those startups interested in taking part in any of the challenges posed may register on the Start4big website. Once the call has ended, a jury formed by external experts in new technologies, investors and key players in the innovation ecosystem belonging to universities and leading companies worldwide will be responsible for analysing and assessing the projects. A group of internal experts from the partner companies will then analyse the proposals to select the final list of participants, which will be made public on 11th June 2019.

The pilots selected will be developed over six months as of 18 June. There is no specific number of participants in each challenge.

About Start4big: 

Start4big is the open, multi-sectorial innovation initiative promoted by Aigües de Barcelona, CaixaBank, Naturgy, SEAT and Telefónica. It provides startups from around the world with the chance to work with these major corporations on developing and testing prototypes in real environments and access the market more quickly. Its goal is to scout for national and international talent to strengthen the Spanish entrepreneurial fabric and offer valuable solutions to its customers and to society. It is the first time in Europe that five major companies belonging to strategic sectors have combined forces to take open innovation to another level: a multi-sectorial collaborative model in which to develop technological solutions that have an impact on all the areas in which these companies work.

]]>
0
<![CDATA[CaixaBank and Microsoft honour Spain's best female students of technical university degrees]]> https://blog.caixabank.es/?p=23645 2018-11-26T00:00:00.0Z 2018-11-26T00:00:00.0Z <![CDATA[CaixaBank and Microsoft honour Spain's best female students of technical university degrees]]> Gonzalo Gortázar, the CEO of CaixaBank, and Pilar López, the Chairwoman of Microsoft España, delivered the WONNOW Awards to 11 STEM-degree students – Science, Technology, Engineering and Mathematics – from Spanish universities. These awards enable CaixaBank and Microsoft to foster talent and drive the diversity and presence of women in the field of the technology and science from the outset of their career.

This initiative includes 11 awards: one for the student with the best academic record, who received a 10,000-euro monetary prize and, furthermore, 10 students have been given an award providing them with access to a paid internship with CaixaBank. They are offered a 6-month internship contract, with the possibility of joining the company upon completion. Furthermore, they will also benefit from a mentoring programme given by Microsoft, which offers advice on aspects related to developing their career in the technology sector.

The 11 best technical-degree students honoured

Carlota Armillas, who is studying a double degree in Mechanical Engineering and Industrial Design and Product Development at the University of Cádiz , has been awarded 10,000 euros. What is more, the following students have access to a paid internship with CaixaBank and will benefit from a Microsoft mentoring programme: Marta García Pérez, studying a degree in Computer Engineering at the University of Cádiz; Carmen Torres Montijano, studying a degree in Technology and Telecommunications Engineering at the University of Jaén; Ana Sancho Callealta, studying a degree in Computer Engineering at the University of Cádiz; Amaia de Pablo Ruíz, studying a degree in Information Management and Systems Computer Engineering at the University of the Basque Country; Helena Yelmo, studying a degree in Mechanical Engineering and Industrial and Automatic Electronic Engineering at the Salesian University School of Sarrià; Marina Alonso, studying a degree in Telecommunication Services and Technology Engineering at the Technical University of Madrid; Patricia Andolz Santacana, studying a degree in Computer Engineering at the Open University of Catalonia; Sara Ruíz Daza, studying a degree in Physics and Mathematics at the University of Cantabria; Naomi Noor, studying a degree in Industrial Engineering and Product Development at the University of Las Palmas de Gran Canaria, and Paula Calderón, studying a degree in Biotechnology at the San Vicente Mártir Catholic University of Valencia.

In short, this first annual edition of the WONNOW Awards has honoured four students from Andalusia, two from Catalonia, one from the Basque Country, one from Cantabria, one from the Canary Islands, one from the Autonomous Region of Valencia and one from Madrid out of a total of 260 female students of 59 Spanish universities that took part.

Fostering diversity

Gonzalo Gortázar thanked all the students for taking part and congratulated the winners, who he referred to as “an example to follow”. As explained by the CEO of CaixaBank, “the WONNOW Awards recognise the best female talent in degrees that play an increasingly essential role in the development of our company. With these awards we want to continue to contribute to developing people and society as a whole, driving diversity in the technology industry”.

Furthermore, Pilar López was highly satisfied with the high turnout for this first annual edition of the awards and thanked all the university students for their involvement. “Transmitting passion for STEM degrees to young people and kindling their curiosity for the world of science and technology will facilitate the access of more women to the ICT industry, which is fundamental to guaranteeing Spain's long-term competitiveness. At Microsoft we believe that the best talent must be diverse and nurtured from an early age. The WONNOW Awards – together with CaixaBank – are a good example of our work with companies, associations, non-profit entities, networks of professional women and, of course, with educational institutions, in order to inspire girls and young women and demonstrate that technology and science is not a male-only field”.

These awards enabled both companies to honour both the academic and personal excellence of women studying technical degrees, which play an increasingly essential role in the development of our company, but which are subject to a reduced feminine presence. CaixaBank and Microsoft recognise the best talent, showcasing female benchmark students in the STEM sector and promoting diversity in the technology industry. It is a transversal project which aims to highlight the effort and commitment of the women who choose these degrees.

The values of social engagement, equality and excellence shared by CaixaBank and Microsoft can be seen in this initiative, which is due to be held on an annual basis. This project enables both companies to show their commitment to fostering gender equality and diversity in the business environment.

According to a UNESCO report, just 35% of students enrolled in STEM-related degrees are women, representing 28% of researchers worldwide.

According to data from the Society of Women Engineers, more than 20% of graduates in engineering companies in Spain are women, but only 11% are currently operational. The percentage of female university students enrolled in computer engineering drops to 12% and the percentage of males currently active in this sector is three times greater than that of women.

This situation contrasts with the high demand of new professional profiles with suitable STEM skills. The European Commission has warned that 90% of all jobs now require digital competences and, within two years, there are likely to be 500,000 jobs in Europe that will not be covered due to a lack of appropriately trained candidates.

Equality between men and women in the digital industry would enable the GDP of the European Union to increase by about 9 billion euros annually. However, it will not be possible without fostering the interest of girls and young women in STEM-based studies, providing them with the necessary skills to compete in the digital age.

About CaixaBank

Social engagement is one of CaixaBank's values which aims to contribute to developing a fairer society with greater equal opportunities. Therefore, it fosters and implements various initiatives aimed at promoting diversity, such as the WONNOW Awards. The bank holds many national and international allegiances and initiatives in corporate responsibility, which are the cornerstone of its identity.

It is associated with various initiatives to foster gender equality, such as the Women’s Empowerment Principles initiative, promoted by the United Nations; the Voluntary Agreement with the Ministry of Health, Social Services And Equality for greater representation of women in managerial positions; the Diversity Charter, to promote equal opportunities and antidiscriminatory measures; and the Generation and Talent Observatory, with the aim of promoting the management of generational diversity

Women currently fill 39.6% of CaixaBank's managerial positions and it has a specific line of action to promote gender diversity. The bank has an Equality Plan to contribute to effective equality between men and women. CaixaBank is the leader in retail banking in Spain, with a 29.3% share among individual customers. The bank has close to 16 million customers on the Iberian market and 5,176 branches.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) drives digital transformation for the smart cloud and Intelligent Edge era. Its mission is to empower each person and organisation on the planet to do more in their daily activity.

 

]]>
Gonzalo Gortázar, the CEO of CaixaBank, and Pilar López, the Chairwoman of Microsoft España, delivered the WONNOW Awards to 11 STEM-degree students – Science, Technology, Engineering and Mathematics – from Spanish universities. These awards enable CaixaBank and Microsoft to foster talent and drive the diversity and presence of women in the field of the technology and science from the outset of their career.

This initiative includes 11 awards: one for the student with the best academic record, who received a 10,000-euro monetary prize and, furthermore, 10 students have been given an award providing them with access to a paid internship with CaixaBank. They are offered a 6-month internship contract, with the possibility of joining the company upon completion. Furthermore, they will also benefit from a mentoring programme given by Microsoft, which offers advice on aspects related to developing their career in the technology sector.

The 11 best technical-degree students honoured

Carlota Armillas, who is studying a double degree in Mechanical Engineering and Industrial Design and Product Development at the University of Cádiz , has been awarded 10,000 euros. What is more, the following students have access to a paid internship with CaixaBank and will benefit from a Microsoft mentoring programme: Marta García Pérez, studying a degree in Computer Engineering at the University of Cádiz; Carmen Torres Montijano, studying a degree in Technology and Telecommunications Engineering at the University of Jaén; Ana Sancho Callealta, studying a degree in Computer Engineering at the University of Cádiz; Amaia de Pablo Ruíz, studying a degree in Information Management and Systems Computer Engineering at the University of the Basque Country; Helena Yelmo, studying a degree in Mechanical Engineering and Industrial and Automatic Electronic Engineering at the Salesian University School of Sarrià; Marina Alonso, studying a degree in Telecommunication Services and Technology Engineering at the Technical University of Madrid; Patricia Andolz Santacana, studying a degree in Computer Engineering at the Open University of Catalonia; Sara Ruíz Daza, studying a degree in Physics and Mathematics at the University of Cantabria; Naomi Noor, studying a degree in Industrial Engineering and Product Development at the University of Las Palmas de Gran Canaria, and Paula Calderón, studying a degree in Biotechnology at the San Vicente Mártir Catholic University of Valencia.

In short, this first annual edition of the WONNOW Awards has honoured four students from Andalusia, two from Catalonia, one from the Basque Country, one from Cantabria, one from the Canary Islands, one from the Autonomous Region of Valencia and one from Madrid out of a total of 260 female students of 59 Spanish universities that took part.

Fostering diversity

Gonzalo Gortázar thanked all the students for taking part and congratulated the winners, who he referred to as “an example to follow”. As explained by the CEO of CaixaBank, “the WONNOW Awards recognise the best female talent in degrees that play an increasingly essential role in the development of our company. With these awards we want to continue to contribute to developing people and society as a whole, driving diversity in the technology industry”.

Furthermore, Pilar López was highly satisfied with the high turnout for this first annual edition of the awards and thanked all the university students for their involvement. “Transmitting passion for STEM degrees to young people and kindling their curiosity for the world of science and technology will facilitate the access of more women to the ICT industry, which is fundamental to guaranteeing Spain's long-term competitiveness. At Microsoft we believe that the best talent must be diverse and nurtured from an early age. The WONNOW Awards – together with CaixaBank – are a good example of our work with companies, associations, non-profit entities, networks of professional women and, of course, with educational institutions, in order to inspire girls and young women and demonstrate that technology and science is not a male-only field”.

These awards enabled both companies to honour both the academic and personal excellence of women studying technical degrees, which play an increasingly essential role in the development of our company, but which are subject to a reduced feminine presence. CaixaBank and Microsoft recognise the best talent, showcasing female benchmark students in the STEM sector and promoting diversity in the technology industry. It is a transversal project which aims to highlight the effort and commitment of the women who choose these degrees.

The values of social engagement, equality and excellence shared by CaixaBank and Microsoft can be seen in this initiative, which is due to be held on an annual basis. This project enables both companies to show their commitment to fostering gender equality and diversity in the business environment.

According to a UNESCO report, just 35% of students enrolled in STEM-related degrees are women, representing 28% of researchers worldwide.

According to data from the Society of Women Engineers, more than 20% of graduates in engineering companies in Spain are women, but only 11% are currently operational. The percentage of female university students enrolled in computer engineering drops to 12% and the percentage of males currently active in this sector is three times greater than that of women.

This situation contrasts with the high demand of new professional profiles with suitable STEM skills. The European Commission has warned that 90% of all jobs now require digital competences and, within two years, there are likely to be 500,000 jobs in Europe that will not be covered due to a lack of appropriately trained candidates.

Equality between men and women in the digital industry would enable the GDP of the European Union to increase by about 9 billion euros annually. However, it will not be possible without fostering the interest of girls and young women in STEM-based studies, providing them with the necessary skills to compete in the digital age.

About CaixaBank

Social engagement is one of CaixaBank's values which aims to contribute to developing a fairer society with greater equal opportunities. Therefore, it fosters and implements various initiatives aimed at promoting diversity, such as the WONNOW Awards. The bank holds many national and international allegiances and initiatives in corporate responsibility, which are the cornerstone of its identity.

It is associated with various initiatives to foster gender equality, such as the Women’s Empowerment Principles initiative, promoted by the United Nations; the Voluntary Agreement with the Ministry of Health, Social Services And Equality for greater representation of women in managerial positions; the Diversity Charter, to promote equal opportunities and antidiscriminatory measures; and the Generation and Talent Observatory, with the aim of promoting the management of generational diversity

Women currently fill 39.6% of CaixaBank's managerial positions and it has a specific line of action to promote gender diversity. The bank has an Equality Plan to contribute to effective equality between men and women. CaixaBank is the leader in retail banking in Spain, with a 29.3% share among individual customers. The bank has close to 16 million customers on the Iberian market and 5,176 branches.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) drives digital transformation for the smart cloud and Intelligent Edge era. Its mission is to empower each person and organisation on the planet to do more in their daily activity.

 

]]>
0
<![CDATA[CaixaBank gathers leading executives in Singapore to take part in a “Diversity Talks” session on the management of international and offsite teams]]> https://blog.caixabank.es/?p=23645 2018-11-22T00:00:00.0Z 2018-11-22T00:00:00.0Z <![CDATA[CaixaBank gathers leading executives in Singapore to take part in a “Diversity Talks” session on the management of international and offsite teams]]> CaixaBank has just held the tenth edition of its “Diversity Talks” international debates programme in Singapore, focusing this time around on the management of multicultural and offsite teams. At the event, the Bank brought together leading executives from the region to discuss the importance of multiculturalism and internationalisation when managing teams.

The event, which was held for the first time in Singapore, boasted the attendance of renowned experts from the country's government and business world. It featured a round table on the management of international and multicultural teams, moderated by Anjaney Borwankar, adviser of the IESE Business School for Southeast Asia and India and co-founder of Navozyme. Taking part in the debates were Shoon Yin Lim, senior manager of Global Diversity & Inclusion, International Strategic Partnerships and Employee Resource Groups at Microsoft; Dwight Hutchins, Asia Pacific Executive Director of Accenture and chairman of the American Chamber of Trade in Singapore; Jamie Lim, CEO of Scanteak; and Gonzalo Ruiz, Corporate Vice President of Global Talent Acquisition at Siemens.  

José María Blasco, economic and commercial director of the Economic and Trade Office of Spain in Singapore, gave the welcoming address, while María Victoria Matia, executive director of International Banking at CaixaBank, delivered the closing remarks.

Shoon Yin Lim said: “Inclusion is the magic sauce that empowers every person and every organization in our diverse world to achieve more. And it begins with an “I”. I commit to listening carefully to the person speaking until they feel understood. What is your commitment?””.

Meanwhile, Dwight Hutchins argued that “if we can only extract high performance from a subset of our talent, then we will fall behind those have the management skills to get results from more of their people… and the leaders who win are the ones who can….”

In a similar vein, Jamie Lim pointed out that “In the global village we live in today, embracing diversity is no longer a preference but a necessity.” Meanwhile, Gonzalo Ruiz called on everyone “to build bridges rather than walls”.

CaixaBank launched its “Diversity Talks” international debates programme in October 2017 in a bid to stimulate reflection on diversity and business management. The Bank has now held events in Istanbul, Warsaw, Dubai, Johannesburg, Milan, New York, Casablanca, Shanghai and Lima, where it has brought together renowned experts, economic leaders and employees to analyse the various dimensions of diversity within the financial sector and in relation to business management.

CaixaBank in Singapore

CaixaBank has been present in Asia since 2006 and currently has seven representative offices on this continent: in Dubai, Hong Kong, New Delhi, Beijing, Shanghai, Singapore and Istanbul –at the crossroads of Asia and Europe-.  

In Singapore, the Bank set up its representative office in 2011, from which it provides support to Spanish companies that have business ties with the region and also companies based in the country that deal with Spain.

In the third quarter, CaixaBank arranged nearly 24% of all export documentary letters of credit between Southeast Asia and Spain, and it successfully arranged more than 30% of all guarantees issued from Spain to that region, according to Swift Watch figures.

In 2017, Spanish exports of goods to Singapore totalled 586 million euros, revealing growth of 6.4%, while Spanish imports came to 325.6 million euros, down 1.4%, according to ICEX data. The main exports include plastics and articles thereof, electric devices and material, mechanical machinery and equipment, essential oils, perfumery, fuels and mineral oils, automobiles and articles of clothing. Meanwhile, the main imports are organic chemical products, mechanical machinery and apparatus, pharmaceutical products, optical devices, and electrical equipment and materials.

Diversity, key for CaixaBank

CaixaBank is a pioneering company when it comes to managing diversity in Europe. Its specialised team coordinates transversal projects across the entire organisation that embrace numerous facets: cultural diversity, gender diversity, functional diversity and generational diversity. Diversity is also one of the main levers of its Socially Responsible Banking plan.

At CaixaBank, diversity not only provides an excellent vision of human resources but is also a key part of the business model. CaixaBank's international network is highly adept at providing advice to Spanish companies that do business outside Spain and that therefore require expert knowledge of not only international banking but also cultural diversity. More to the point, no less than 21 different nationalities are represented on CaixaBank's international banking team.

The company has multicultural teams of different origins, who undertake projects to ensure the utmost proximity and to meet the specific needs of each region.

Gender diversity is another hugely important issue: across CaixaBank's international network, women account for 42% of all international managerial positions.

CaixaBank's international presence

CaixaBank now has an international network comprising 24 operating branches and representative offices across 19 different countries.

The company has representative offices on five continents: Milan (Italy), Istanbul (Turkey), Beijing, Shanghai and Hong Kong (China), Dubai (United Arab Emirates), New Delhi (India), Cairo (Egypt), Santiago de Chile (Chile), Bogotá (Colombia), New York (United States), Singapore, Johannesburg (South Africa), São Paulo (Brazil), Algiers (Algeria), Lima (Peru) and Sidney (Australia). It is the only Spanish bank with a physical presence in the Australian market and in South Africa (Johannesburg).

It also has international branches in Warsaw (Poland), London (United Kingdom), Frankfurt (Germany), Paris (France), Casablanca, Tangier and Agadir (Morocco). Meanwhile, CaixaBank has agreements in place with international banks, making it easier for companies and individuals from any country in the world to engage in international transactions and foreign trade.

This network has effectively cemented its position as the national leader in foreign trade, as demonstrated by its high market shares. According to data provided by SWIFT, the global provider of secure financial messaging services, CaixaBank has secured a share of 33% of international guarantees issued and a 23% share of import letters of credit to Spain.

CaixaBank was recently named “Best Confirming Bank Partner for Financing in Emerging Markets 2017” by the International Finance Corporation (IFC), a member of the World Bank Group, within the Global Trade Finance Program (GTFP).

About CaixaBank

CaixaBank is the leading retail bank in Spain, with a 29.3% market share among individual customers. The Bank, headed by its Chairman Jordi Gual, and led by CEO Gonzalo Gortázar, has some 16 million customers in Spain and Portugal and 5,176 branches, making it the largest commercial network on the Iberian Peninsula.

CaixaBank has been named best bank in Spain by some of the most prestigious international publications on banking and finance. To give just a few examples, the Bank was named Best Bank in Spain 2018 by New York magazine Global Finance, while British publication Euromoney crowned it Best Bank in Spain 2017. In 2018, CaixaBank earned its fourth straight title from Euromoney of Best Private Bank in Spain, and the publication also named it Best Digital Bank in Western Europe for the first time this year.

Considered one of the world's most sustainable banks, CaixaBank is included on the Dow Jones Sustainability Index and is part of the CDP A-List, which names those companies leading the fight against climate change.

 

]]>
CaixaBank has just held the tenth edition of its “Diversity Talks” international debates programme in Singapore, focusing this time around on the management of multicultural and offsite teams. At the event, the Bank brought together leading executives from the region to discuss the importance of multiculturalism and internationalisation when managing teams.

The event, which was held for the first time in Singapore, boasted the attendance of renowned experts from the country's government and business world. It featured a round table on the management of international and multicultural teams, moderated by Anjaney Borwankar, adviser of the IESE Business School for Southeast Asia and India and co-founder of Navozyme. Taking part in the debates were Shoon Yin Lim, senior manager of Global Diversity & Inclusion, International Strategic Partnerships and Employee Resource Groups at Microsoft; Dwight Hutchins, Asia Pacific Executive Director of Accenture and chairman of the American Chamber of Trade in Singapore; Jamie Lim, CEO of Scanteak; and Gonzalo Ruiz, Corporate Vice President of Global Talent Acquisition at Siemens.  

José María Blasco, economic and commercial director of the Economic and Trade Office of Spain in Singapore, gave the welcoming address, while María Victoria Matia, executive director of International Banking at CaixaBank, delivered the closing remarks.

Shoon Yin Lim said: “Inclusion is the magic sauce that empowers every person and every organization in our diverse world to achieve more. And it begins with an “I”. I commit to listening carefully to the person speaking until they feel understood. What is your commitment?””.

Meanwhile, Dwight Hutchins argued that “if we can only extract high performance from a subset of our talent, then we will fall behind those have the management skills to get results from more of their people… and the leaders who win are the ones who can….”

In a similar vein, Jamie Lim pointed out that “In the global village we live in today, embracing diversity is no longer a preference but a necessity.” Meanwhile, Gonzalo Ruiz called on everyone “to build bridges rather than walls”.

CaixaBank launched its “Diversity Talks” international debates programme in October 2017 in a bid to stimulate reflection on diversity and business management. The Bank has now held events in Istanbul, Warsaw, Dubai, Johannesburg, Milan, New York, Casablanca, Shanghai and Lima, where it has brought together renowned experts, economic leaders and employees to analyse the various dimensions of diversity within the financial sector and in relation to business management.

CaixaBank in Singapore

CaixaBank has been present in Asia since 2006 and currently has seven representative offices on this continent: in Dubai, Hong Kong, New Delhi, Beijing, Shanghai, Singapore and Istanbul –at the crossroads of Asia and Europe-.  

In Singapore, the Bank set up its representative office in 2011, from which it provides support to Spanish companies that have business ties with the region and also companies based in the country that deal with Spain.

In the third quarter, CaixaBank arranged nearly 24% of all export documentary letters of credit between Southeast Asia and Spain, and it successfully arranged more than 30% of all guarantees issued from Spain to that region, according to Swift Watch figures.

In 2017, Spanish exports of goods to Singapore totalled 586 million euros, revealing growth of 6.4%, while Spanish imports came to 325.6 million euros, down 1.4%, according to ICEX data. The main exports include plastics and articles thereof, electric devices and material, mechanical machinery and equipment, essential oils, perfumery, fuels and mineral oils, automobiles and articles of clothing. Meanwhile, the main imports are organic chemical products, mechanical machinery and apparatus, pharmaceutical products, optical devices, and electrical equipment and materials.

Diversity, key for CaixaBank

CaixaBank is a pioneering company when it comes to managing diversity in Europe. Its specialised team coordinates transversal projects across the entire organisation that embrace numerous facets: cultural diversity, gender diversity, functional diversity and generational diversity. Diversity is also one of the main levers of its Socially Responsible Banking plan.

At CaixaBank, diversity not only provides an excellent vision of human resources but is also a key part of the business model. CaixaBank's international network is highly adept at providing advice to Spanish companies that do business outside Spain and that therefore require expert knowledge of not only international banking but also cultural diversity. More to the point, no less than 21 different nationalities are represented on CaixaBank's international banking team.

The company has multicultural teams of different origins, who undertake projects to ensure the utmost proximity and to meet the specific needs of each region.

Gender diversity is another hugely important issue: across CaixaBank's international network, women account for 42% of all international managerial positions.

CaixaBank's international presence

CaixaBank now has an international network comprising 24 operating branches and representative offices across 19 different countries.

The company has representative offices on five continents: Milan (Italy), Istanbul (Turkey), Beijing, Shanghai and Hong Kong (China), Dubai (United Arab Emirates), New Delhi (India), Cairo (Egypt), Santiago de Chile (Chile), Bogotá (Colombia), New York (United States), Singapore, Johannesburg (South Africa), São Paulo (Brazil), Algiers (Algeria), Lima (Peru) and Sidney (Australia). It is the only Spanish bank with a physical presence in the Australian market and in South Africa (Johannesburg).

It also has international branches in Warsaw (Poland), London (United Kingdom), Frankfurt (Germany), Paris (France), Casablanca, Tangier and Agadir (Morocco). Meanwhile, CaixaBank has agreements in place with international banks, making it easier for companies and individuals from any country in the world to engage in international transactions and foreign trade.

This network has effectively cemented its position as the national leader in foreign trade, as demonstrated by its high market shares. According to data provided by SWIFT, the global provider of secure financial messaging services, CaixaBank has secured a share of 33% of international guarantees issued and a 23% share of import letters of credit to Spain.

CaixaBank was recently named “Best Confirming Bank Partner for Financing in Emerging Markets 2017” by the International Finance Corporation (IFC), a member of the World Bank Group, within the Global Trade Finance Program (GTFP).

About CaixaBank

CaixaBank is the leading retail bank in Spain, with a 29.3% market share among individual customers. The Bank, headed by its Chairman Jordi Gual, and led by CEO Gonzalo Gortázar, has some 16 million customers in Spain and Portugal and 5,176 branches, making it the largest commercial network on the Iberian Peninsula.

CaixaBank has been named best bank in Spain by some of the most prestigious international publications on banking and finance. To give just a few examples, the Bank was named Best Bank in Spain 2018 by New York magazine Global Finance, while British publication Euromoney crowned it Best Bank in Spain 2017. In 2018, CaixaBank earned its fourth straight title from Euromoney of Best Private Bank in Spain, and the publication also named it Best Digital Bank in Western Europe for the first time this year.

Considered one of the world's most sustainable banks, CaixaBank is included on the Dow Jones Sustainability Index and is part of the CDP A-List, which names those companies leading the fight against climate change.

 

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<![CDATA[The CaixaBank innovation roadmap]]> https://blog.caixabank.es/?p=23645 2018-11-20T00:00:00.0Z 2018-11-20T00:00:00.0Z <![CDATA[The CaixaBank innovation roadmap]]>

Constant innovation and technology are essential to developing new kinds of relationships and adapting to the needs of clients and the market. Personalising our range of products, improving the user experience, the growing importance of advice and the increase in interaction via mobile channels: these are issues and trends that companies cannot ignore.

Rapid technological development is influencing every economic sector, as well as customer behaviour. The financial sector, like others, is in a constant process of transformation. Committing to new technologies to develop joint solutions as efficiently as possible and ensure a better end user experience is of key importance to CaixaBank, which has spent years developing technological solutions and modernising its spaces for interaction with its clients.

Technological evolution and digitisation are opening up a new era for the traditional service model, and banks must adapt to this if they want to remain relevant to their clients

The organisation continues to reinforce its leadership in online banking with the largest online client base in Spain: a 32% market share; 6.1 million online clients (58% of the bank's clients in Spain) and 5.2 million mobile banking clients. CaixaBank has developed products that have been technological milestones in the sector and remains committed to constant innovation, as shown by some of the spaces it has set up, including DayOne, imaginCafé and the Payment Innovation Hub, the three main components of the bank's innovation roadmap.

From DayOne…

To assist global start-ups and scale-ups doing business in Spain who seek to speed up their growth through specialist financial advice, CaixaBank has launched DayOne, a new concept in financial services created exclusively for innovative businesses with high growth potential. The organisation has physical premises that work as hubs to bring together talent and capital in Barcelona, Madrid and Valencia. It also has a portfolio of clients in Bilbao and Málaga.

The creation of DayOne reinforces the bank's strategy of offering a banking model specialising in different segments, fully adjusted to fit the needs of each client profile. DayOne centres are intended as hubs where talent and capital can come together, serving as a meeting place between the founders of technology businesses, the partners who can help them to make their business grow and investors interested in innovative companies with growth potential.

DayOne is CaixaBank's specialist service for innovation and technology companies and their investors

DayOne Barcelona is housed in the new CaixaBank space in the Chamber of Commerce building on the Avinguda Diagonal; the Madrid centre is on the ground floor of Calle Juan Bravo 3, while DayOne Valencia is in the bank's headquarters building.

The design and equipment of DayOne centres are very different from those usual in a bank branch. Instead of counters and desks to attend to clients, these centres basically have work spaces open to entrepreneurs, meeting rooms and even an auditorium for talks, training sessions and masterclasses:

As well as offering a line of specialist products and services for these businesses, CaixaBank makes available to DayOne clients its network of global contacts to attract investors for clients in search of capital for their rounds of finance. Furthermore, DayOne has designed a programme of training and networking activities made to measure for entrepreneurs.

…to the Payment Innovation Hub…

CaixaBank, together with Global Payments, Samsung, Vira and Arval, has set up the first innovation centre in Spain specialising in trade and means of payment: the Payment Innovation Hub. Located at Pier01 in Barcelona and with 1,000 square metres of floor space, it has co-working areas, an area for product demonstrations and trials and an auditorium seating 120 people, among other facilities.

The hub has various lines of research focusing on providing a response to new trends and demands among consumers and on how new technologies can be applied to means of payment.

In the first few months of its existence, the centre was working on four main projects.

  • Setting up cashless spaces: this involves digitising all payments made on a particular site.
  • Invisible payments: this is a cutting-edge trend with a high potential for boosting physical purchases, as it does away with queues.
  • Fintech: the Payment Innovation Hub explores new services that can be created on the basis of applying the PSD2 directive and the increasing closeness between technology companies and banks.
  • The connected car: this assesses the new possibilities arising from the spread of connected cars, such as paying in petrol stations without getting out of the vehicle, new solutions for car parks or entrance to events or closed sites.

The Payment Innovation Hub also cooperates with Visa Innovation Studio Tel Aviv to explore the creation of new solutions and forms of payment taking advantage of Israeli fintech capacities. The two centres have joined forces to respond the challenges and opportunities offered by digital transformation in the payment ecosystem.

…and finally, imaginCafé

Located at one of the spots most central and frequented by young people in Barcelona (Carrer Pelai 11), with 1,200 square metres of floor space, CaixaBank has imaginCafé, a landmark for millennials.

ImaginCafé runs a broad programme of initiatives, basically linked to technology, music and the creative industries. Highlights among its activities include live concerts and shows, gaming sessions, DJ sessions, film showings, video art shows, exhibitions, presentations, conferences and more, all taking place in this space open to the general public, though there are activities, premium content and a wide range of advantages and discounts exclusively for imaginBank clients.

Young consumers demand more entertainment, fun, spaces for sharing and creating... and imaginCafé is an approach to what they are looking for: a new relationship with this client profile.

It is a place for discovering what's new and trending and a place that generates experiences that enable CaixaBank to get closer to its youngest users in a distinctive way. imaginCafé is also a place for creativity, one that supports young talents so that they can put their own ideas into practice and exhibit their projects in public.

To host all these activities, imaginCafé is laid out on three floors, with a restaurant area, exhibition areas, giant screens for showing audiovisuals, special areas for workshops and interactive training sessions and an auditorium seating up to 250 people.

Improving the user experience

These three places are an example of how CaixaBank adapts to the needs of the market and its clients, by increasing interaction and improving their experience. They are initiatives that enable the organisation to carry on being the leading bank in innovation, which is one of its strategic challenges and a distinctive trait of the CaixaBank culture.

Thanks to this strategy, the bank stands among the top-rated banks in the world for the quality of its digital services.

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Constant innovation and technology are essential to developing new kinds of relationships and adapting to the needs of clients and the market. Personalising our range of products, improving the user experience, the growing importance of advice and the increase in interaction via mobile channels: these are issues and trends that companies cannot ignore.

Rapid technological development is influencing every economic sector, as well as customer behaviour. The financial sector, like others, is in a constant process of transformation. Committing to new technologies to develop joint solutions as efficiently as possible and ensure a better end user experience is of key importance to CaixaBank, which has spent years developing technological solutions and modernising its spaces for interaction with its clients.

Technological evolution and digitisation are opening up a new era for the traditional service model, and banks must adapt to this if they want to remain relevant to their clients

The organisation continues to reinforce its leadership in online banking with the largest online client base in Spain: a 32% market share; 6.1 million online clients (58% of the bank's clients in Spain) and 5.2 million mobile banking clients. CaixaBank has developed products that have been technological milestones in the sector and remains committed to constant innovation, as shown by some of the spaces it has set up, including DayOne, imaginCafé and the Payment Innovation Hub, the three main components of the bank's innovation roadmap.

From DayOne…

To assist global start-ups and scale-ups doing business in Spain who seek to speed up their growth through specialist financial advice, CaixaBank has launched DayOne, a new concept in financial services created exclusively for innovative businesses with high growth potential. The organisation has physical premises that work as hubs to bring together talent and capital in Barcelona, Madrid and Valencia. It also has a portfolio of clients in Bilbao and Málaga.

The creation of DayOne reinforces the bank's strategy of offering a banking model specialising in different segments, fully adjusted to fit the needs of each client profile. DayOne centres are intended as hubs where talent and capital can come together, serving as a meeting place between the founders of technology businesses, the partners who can help them to make their business grow and investors interested in innovative companies with growth potential.

DayOne is CaixaBank's specialist service for innovation and technology companies and their investors

DayOne Barcelona is housed in the new CaixaBank space in the Chamber of Commerce building on the Avinguda Diagonal; the Madrid centre is on the ground floor of Calle Juan Bravo 3, while DayOne Valencia is in the bank's headquarters building.

The design and equipment of DayOne centres are very different from those usual in a bank branch. Instead of counters and desks to attend to clients, these centres basically have work spaces open to entrepreneurs, meeting rooms and even an auditorium for talks, training sessions and masterclasses:

As well as offering a line of specialist products and services for these businesses, CaixaBank makes available to DayOne clients its network of global contacts to attract investors for clients in search of capital for their rounds of finance. Furthermore, DayOne has designed a programme of training and networking activities made to measure for entrepreneurs.

…to the Payment Innovation Hub…

CaixaBank, together with Global Payments, Samsung, Vira and Arval, has set up the first innovation centre in Spain specialising in trade and means of payment: the Payment Innovation Hub. Located at Pier01 in Barcelona and with 1,000 square metres of floor space, it has co-working areas, an area for product demonstrations and trials and an auditorium seating 120 people, among other facilities.

The hub has various lines of research focusing on providing a response to new trends and demands among consumers and on how new technologies can be applied to means of payment.

In the first few months of its existence, the centre was working on four main projects.

  • Setting up cashless spaces: this involves digitising all payments made on a particular site.
  • Invisible payments: this is a cutting-edge trend with a high potential for boosting physical purchases, as it does away with queues.
  • Fintech: the Payment Innovation Hub explores new services that can be created on the basis of applying the PSD2 directive and the increasing closeness between technology companies and banks.
  • The connected car: this assesses the new possibilities arising from the spread of connected cars, such as paying in petrol stations without getting out of the vehicle, new solutions for car parks or entrance to events or closed sites.

The Payment Innovation Hub also cooperates with Visa Innovation Studio Tel Aviv to explore the creation of new solutions and forms of payment taking advantage of Israeli fintech capacities. The two centres have joined forces to respond the challenges and opportunities offered by digital transformation in the payment ecosystem.

…and finally, imaginCafé

Located at one of the spots most central and frequented by young people in Barcelona (Carrer Pelai 11), with 1,200 square metres of floor space, CaixaBank has imaginCafé, a landmark for millennials.

ImaginCafé runs a broad programme of initiatives, basically linked to technology, music and the creative industries. Highlights among its activities include live concerts and shows, gaming sessions, DJ sessions, film showings, video art shows, exhibitions, presentations, conferences and more, all taking place in this space open to the general public, though there are activities, premium content and a wide range of advantages and discounts exclusively for imaginBank clients.

Young consumers demand more entertainment, fun, spaces for sharing and creating... and imaginCafé is an approach to what they are looking for: a new relationship with this client profile.

It is a place for discovering what's new and trending and a place that generates experiences that enable CaixaBank to get closer to its youngest users in a distinctive way. imaginCafé is also a place for creativity, one that supports young talents so that they can put their own ideas into practice and exhibit their projects in public.

To host all these activities, imaginCafé is laid out on three floors, with a restaurant area, exhibition areas, giant screens for showing audiovisuals, special areas for workshops and interactive training sessions and an auditorium seating up to 250 people.

Improving the user experience

These three places are an example of how CaixaBank adapts to the needs of the market and its clients, by increasing interaction and improving their experience. They are initiatives that enable the organisation to carry on being the leading bank in innovation, which is one of its strategic challenges and a distinctive trait of the CaixaBank culture.

Thanks to this strategy, the bank stands among the top-rated banks in the world for the quality of its digital services.

]]>
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<![CDATA[CaixaBank opens its first subsidiary in Paris and strengthens its international presence in Europe]]> https://blog.caixabank.es/?p=23645 2018-11-13T00:00:00.0Z 2018-11-13T00:00:00.0Z <![CDATA[CaixaBank opens its first subsidiary in Paris and strengthens its international presence in Europe]]> CaixaBank, the leading retail banking entity in Spain, boosts its strategy as a benchmark institution in international banking in Europe with the launch of its new subsidiary in Paris, the first in France and the fourth in Europe. The new branch will offer foreign trade, and company and corporate banking services to Spanish companies operating in and with interests in France, and to multinational corporations and French businesses operating in Spain.  

At an event featuring businesspeople at the Spanish Embassy in France, Jordi Gual, the Chairman of CaixaBank, emphasised that “turning this representation branch into a subsidiary confirms the bank's boost in internationalisation, which has sped up its expansion in recent years. We are working to strengthen our leadership in international banking with presence across the five continents, fulfilling our commitment to customers, accompanying them wherever they require”.

The ambassador of Spain in France, Fernando Carderera, stressed the importance of bilateral relations between the two countries and the role of the new branch of CaixaBank in Paris, which will offer services to improve economic and financial relations.

The Paris subsidiary, which opened as a representation branch in 2007, now forms part of the bank's network of subsidiaries. Branches of this category are authorised by the local and Spanish regulators to provide certain financial services, such as offering current accounts, deposits, short and long-term financing, factoring and reverse factoring, among others.

The company offers services both to SMEs and micro-enterprises that are starting exporting activities, as well as to large corporations and business groups tackling more complex international projects.

Paris is the last subsidiary to join the CaixaBank network of operations branches, which is growing each year. Since 2016, three European representation branches have been turned into subsidiaries (London, in 2016; Frankfurt, in 2017; and Paris, in 2018), and furthermore, a new subsidiary has been opened in North Africa (Agadir, 2017), which joins the other two already in place in Morocco: Casablanca and Tangier.

CaixaBank international leadership

Currently, CaixaBank has seven subsidiaries across the world: four in Europe – London, Frankfurt, Paris and Warsaw – and three in North Africa   – Casablanca, Agadir and Tangier.

The bank also has 17 representation branches spread across the five continents: Milan (Italy), Istanbul (Turkey), Beijing, Shanghai and Hong Kong (China), Dubai (United Arab Emirates), New Delhi (India), Cairo (Egypt), Santiago de Chile (Chile), Bogotá (Colombia), New York (US), Singapore, Johannesburg (South Africa), Sao Paulo (Brazil), Algiers (Algeria), Lima (Peru) and Sidney (Australia). It is the only Spanish bank with a physical presence on the Australian market and in the region of southern Africa (Johannesburg).

Similarly, CaixaBank holds agreements with international banks to facilitate the international operations and foreign trade of companies and individuals in any country in the world.

This network has enabled it to become established as the national leader in foreign trade, as demonstrated by its high market shares. According to data from the global secure financial messaging supplier, SWIFT, it has a 33% share in international guarantees issued and a 23% share of letters of credit from imports to Spain.

CaixaBank was recently named the “Best Confirming-Bank Partner for Financing in Emerging Markets 2017” by the International Finance Corporation (IFC), an entity of the World Bank Group, within the Global Trade Finance Program (GTFP).

France, Spain's leading commercial customer 

Spain and France are united by time-honoured economic, commercial, cultural and political traditions. Spain is France's second biggest customer with a volume of 33,331 million euros of French products sold to the Spanish market in 2017. On another note, Spanish exports to its neighbouring country represent more than 7.5% of all French imports, amounting to 41,636 million in 2017, according to data from ICEX. As regards the trade balance, an important role is played by tourism, the sales of vehicles, mechanical and electric machinery, fruit and vegetable farming, and plastic materials, among others.

France is a highly appealing country to Spanish companies due to its geographic position in the heart of the European Economic Area. Furthermore, it has a good transport network and a skilled and competent workforce, making it the gateway to Europe for Spanish companies.

 About CaixaBank

CaixaBank is the leader in retail banking in Spain, with a 29.3% share among individual customers. The bank, headed by its Chairman, Jordi Gual, and led by CEO, Gonzalo Gortázar, has around 16 million customers in Spain and Portugal, with 5,176 branches, the largest commercial network in the Iberian Peninsula.

CaixaBank has been chosen as the best Spanish bank by some of the most prestigious specialised international publications. In fact, it was named the Best Bank in Spain 2018 by the New York magazine, Global Finance and the Best Bank in Spain 2017 by the British monthly, Euromoney, in addition to other accolades. Similarly, Euromoney also named CaixaBank the best private banking entity in Spain in 2018 for the fourth consecutive year, and has, for the first time, selected it as Western Europe's Best Digital Bank.

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CaixaBank, the leading retail banking entity in Spain, boosts its strategy as a benchmark institution in international banking in Europe with the launch of its new subsidiary in Paris, the first in France and the fourth in Europe. The new branch will offer foreign trade, and company and corporate banking services to Spanish companies operating in and with interests in France, and to multinational corporations and French businesses operating in Spain.  

At an event featuring businesspeople at the Spanish Embassy in France, Jordi Gual, the Chairman of CaixaBank, emphasised that “turning this representation branch into a subsidiary confirms the bank's boost in internationalisation, which has sped up its expansion in recent years. We are working to strengthen our leadership in international banking with presence across the five continents, fulfilling our commitment to customers, accompanying them wherever they require”.

The ambassador of Spain in France, Fernando Carderera, stressed the importance of bilateral relations between the two countries and the role of the new branch of CaixaBank in Paris, which will offer services to improve economic and financial relations.

The Paris subsidiary, which opened as a representation branch in 2007, now forms part of the bank's network of subsidiaries. Branches of this category are authorised by the local and Spanish regulators to provide certain financial services, such as offering current accounts, deposits, short and long-term financing, factoring and reverse factoring, among others.

The company offers services both to SMEs and micro-enterprises that are starting exporting activities, as well as to large corporations and business groups tackling more complex international projects.

Paris is the last subsidiary to join the CaixaBank network of operations branches, which is growing each year. Since 2016, three European representation branches have been turned into subsidiaries (London, in 2016; Frankfurt, in 2017; and Paris, in 2018), and furthermore, a new subsidiary has been opened in North Africa (Agadir, 2017), which joins the other two already in place in Morocco: Casablanca and Tangier.

CaixaBank international leadership

Currently, CaixaBank has seven subsidiaries across the world: four in Europe – London, Frankfurt, Paris and Warsaw – and three in North Africa   – Casablanca, Agadir and Tangier.

The bank also has 17 representation branches spread across the five continents: Milan (Italy), Istanbul (Turkey), Beijing, Shanghai and Hong Kong (China), Dubai (United Arab Emirates), New Delhi (India), Cairo (Egypt), Santiago de Chile (Chile), Bogotá (Colombia), New York (US), Singapore, Johannesburg (South Africa), Sao Paulo (Brazil), Algiers (Algeria), Lima (Peru) and Sidney (Australia). It is the only Spanish bank with a physical presence on the Australian market and in the region of southern Africa (Johannesburg).

Similarly, CaixaBank holds agreements with international banks to facilitate the international operations and foreign trade of companies and individuals in any country in the world.

This network has enabled it to become established as the national leader in foreign trade, as demonstrated by its high market shares. According to data from the global secure financial messaging supplier, SWIFT, it has a 33% share in international guarantees issued and a 23% share of letters of credit from imports to Spain.

CaixaBank was recently named the “Best Confirming-Bank Partner for Financing in Emerging Markets 2017” by the International Finance Corporation (IFC), an entity of the World Bank Group, within the Global Trade Finance Program (GTFP).

France, Spain's leading commercial customer 

Spain and France are united by time-honoured economic, commercial, cultural and political traditions. Spain is France's second biggest customer with a volume of 33,331 million euros of French products sold to the Spanish market in 2017. On another note, Spanish exports to its neighbouring country represent more than 7.5% of all French imports, amounting to 41,636 million in 2017, according to data from ICEX. As regards the trade balance, an important role is played by tourism, the sales of vehicles, mechanical and electric machinery, fruit and vegetable farming, and plastic materials, among others.

France is a highly appealing country to Spanish companies due to its geographic position in the heart of the European Economic Area. Furthermore, it has a good transport network and a skilled and competent workforce, making it the gateway to Europe for Spanish companies.

 About CaixaBank

CaixaBank is the leader in retail banking in Spain, with a 29.3% share among individual customers. The bank, headed by its Chairman, Jordi Gual, and led by CEO, Gonzalo Gortázar, has around 16 million customers in Spain and Portugal, with 5,176 branches, the largest commercial network in the Iberian Peninsula.

CaixaBank has been chosen as the best Spanish bank by some of the most prestigious specialised international publications. In fact, it was named the Best Bank in Spain 2018 by the New York magazine, Global Finance and the Best Bank in Spain 2017 by the British monthly, Euromoney, in addition to other accolades. Similarly, Euromoney also named CaixaBank the best private banking entity in Spain in 2018 for the fourth consecutive year, and has, for the first time, selected it as Western Europe's Best Digital Bank.

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