<![CDATA[CaixaBank - Communication]]> https://www.caixabank.com/aplnr/comunicacion/buscador/servicio.noticiasRSS_en.html WordPress <![CDATA[Cuatro razones para incorporar los Objetivos de Desarrollo Sostenible a tu empresa]]> https://blog.caixabank.es/?p=23645 2017-08-21T07:09:55.0Z 2017-08-21T07:09:55.0Z <![CDATA[Cuatro razones para incorporar los Objetivos de Desarrollo Sostenible a tu empresa]]> 0 <![CDATA[CaixaBank and Alibaba sign an agreement to support sales from Spanish businesses in China and purchases made by Chinese tourists in Spain]]> https://blog.caixabank.es/?p=23645 2017-08-16T01:30:00.0Z 2017-08-16T01:30:00.0Z <![CDATA[CaixaBank and Alibaba sign an agreement to support sales from Spanish businesses in China and purchases made by Chinese tourists in Spain]]> CaixaBank and e-commerce giant Alibaba have signed an agreement to drive innovation in payment methods, and to allow purchases to be made via the Alipay payment system, operated by Alibaba’s related company Ant Financial Services Group, and has more than 450 million active users in China, at Spanish establishments. CaixaBank and Alibaba also agreed to set up an initiative to support exports of Spanish goods to the Chinese market.

On the one hand, CaixaBank will be able to offer merchant clients the option to accept payments using the Alipay mobile application via their POS devices. The more than 300,000 Spanish merchants supported by CaixaBank will now be able to provide better service to their international clients.

Alipay has more than 520 million users around the world and is the largest in-person online and mobile electronic payment platform in the world, accounting for more than half of all online payments in China. Spain is one of the European destinations that has seen the sharpest increase in Chinese tourist numbers, reaching 400,000 last year, with average spending per stay of 2,000 euros.

Alipay, which describes itself as a ‘Global Lifestyle Super App,’ has approximately 60 percent of the Chinese market share for mobile wallets, while dominants the country’s online payment market, with more than 520 million Chinese consumers actively using the service, and over 10 million brick-and-mortar merchants accepting Alipay across China.

The app has an engagement platform that notifies consumers of special offers from merchants in close proximity to their current location, providing information about the stores as well as directions. Shoppers can leave reviews and ratings that enable merchants to grow their brand amongst the Chinese community.

To help Chinese tourists have fun and pay for purchases abroad, Alipay has worked to drive the integration of its payment methods with existing systems in Europe and has also created additional services. The company’s application also provides LBS (Location Based Services) information services that when a user is in Europe, they will receive notifications with recommendations on where they can eat and shop as well as find special offers and places to visit.

Support for Spanish companies in China

Meanwhile, CaixaBank and Alibaba will join forces to help Spanish companies sell in the Chinese market. The initiative will be linked to Tmall.com, a platform that belongs to the Alibaba group and allows Chinese citizens to buy products from foreign manufacturers.

CaixaBank has extensive experience supporting Spanish business projects in China. The bank has three representative offices in the country, specialising in providing foreign trade support to Spanish companies. The Beijing office opened in 2006, the Shanghai office was inaugurated in 2009, while the Hong Kong branch has been operational since March of this year.

CaixaBank has capitalised on these representative offices to secure major market shares in key areas of foreign trade. Thus, the bank ended 2016 with a market share in export letters of credit of 27.6% and in import letters of credit of 16.3% for Spanish imports into China.

CaixaBank also has a significant position in the region via its strategic partnership with The Bank of East Asia. CaixaBank’s operations in China also include a joint venture in vehicle financing, involving CaixaBank Consumer Finance, Credit Gain (subsidiary of The Bank of East Asia) and Brilliance, a Chinese vehicle manufacturer.

CaixaBank Payments, the leading provider of payment solutions in Spain

CaixaBank Payments is Spain’s leading provider of payment solutions, with 15 million cards in circulation. Furthermore, via its subsidiary Comercia Global Payments the bank is also the leading provider of merchant services, with more than 340,000 POS deployed (90% of which support contactless payments) at 300,000 merchant clients, with a market share in payments of 26.9%. CaixaBank electronic payment terminals handled a total of 1.12 billion operations in 2016 (17% more than the previous year), with purchases totalling more than 40 billion euros (up 14% compared to 2015).

CaixaBank Payments, presided over by Juan Antonio Alcaraz and CEO Joan Morlà, strives to provide clients with the latest in payment technology, an area that is currently experiencing a boom. It was an international pioneer of contactless technology, which allows small payments to be made quickly, and has also been a supporter of mobile payments. The bank has its own major payment application, called CaixaBank Pay, and was the first operator in Spain to provide support for Samsung Pay.

About CaixaBank

CaixaBank is leader in retail banking in Spain, with a 25.7% share among individual customers who make it their main bank. The bank, headed by chairman Jordi Gual, and led by CEO, Gonzalo Gortázar, has around 16 million customers in Spain and Portugal, with 5,468 branches, the largest commercial network in the Iberian peninsula.

The bank is considered a leader in innovation in financial services worldwide, with 5.5 million online banking customers, of which 3.9 perform transactions using a mobile phone. CaixaBank is also a leader in electronic banking, with 15.5 million cards in circulation and a market share by revenue of 23.3%.

In 2017, the bank received The Banker (Financial Times Group) award for the Best Technology Project of the Year for the launch of the imaginBank chatbot, a customer support service providing offers and exclusive discounts based on artificial intelligence. Additionally, Global Finance magazine recognised CaixaBank as Spain's Best Consumer Digital Bank for its commitment to digitalisation as a way of improving the quality of service offered to customers.

 

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CaixaBank and e-commerce giant Alibaba have signed an agreement to drive innovation in payment methods, and to allow purchases to be made via the Alipay payment system, operated by Alibaba’s related company Ant Financial Services Group, and has more than 450 million active users in China, at Spanish establishments. CaixaBank and Alibaba also agreed to set up an initiative to support exports of Spanish goods to the Chinese market.

On the one hand, CaixaBank will be able to offer merchant clients the option to accept payments using the Alipay mobile application via their POS devices. The more than 300,000 Spanish merchants supported by CaixaBank will now be able to provide better service to their international clients.

Alipay has more than 520 million users around the world and is the largest in-person online and mobile electronic payment platform in the world, accounting for more than half of all online payments in China. Spain is one of the European destinations that has seen the sharpest increase in Chinese tourist numbers, reaching 400,000 last year, with average spending per stay of 2,000 euros.

Alipay, which describes itself as a ‘Global Lifestyle Super App,’ has approximately 60 percent of the Chinese market share for mobile wallets, while dominants the country’s online payment market, with more than 520 million Chinese consumers actively using the service, and over 10 million brick-and-mortar merchants accepting Alipay across China.

The app has an engagement platform that notifies consumers of special offers from merchants in close proximity to their current location, providing information about the stores as well as directions. Shoppers can leave reviews and ratings that enable merchants to grow their brand amongst the Chinese community.

To help Chinese tourists have fun and pay for purchases abroad, Alipay has worked to drive the integration of its payment methods with existing systems in Europe and has also created additional services. The company’s application also provides LBS (Location Based Services) information services that when a user is in Europe, they will receive notifications with recommendations on where they can eat and shop as well as find special offers and places to visit.

Support for Spanish companies in China

Meanwhile, CaixaBank and Alibaba will join forces to help Spanish companies sell in the Chinese market. The initiative will be linked to Tmall.com, a platform that belongs to the Alibaba group and allows Chinese citizens to buy products from foreign manufacturers.

CaixaBank has extensive experience supporting Spanish business projects in China. The bank has three representative offices in the country, specialising in providing foreign trade support to Spanish companies. The Beijing office opened in 2006, the Shanghai office was inaugurated in 2009, while the Hong Kong branch has been operational since March of this year.

CaixaBank has capitalised on these representative offices to secure major market shares in key areas of foreign trade. Thus, the bank ended 2016 with a market share in export letters of credit of 27.6% and in import letters of credit of 16.3% for Spanish imports into China.

CaixaBank also has a significant position in the region via its strategic partnership with The Bank of East Asia. CaixaBank’s operations in China also include a joint venture in vehicle financing, involving CaixaBank Consumer Finance, Credit Gain (subsidiary of The Bank of East Asia) and Brilliance, a Chinese vehicle manufacturer.

CaixaBank Payments, the leading provider of payment solutions in Spain

CaixaBank Payments is Spain’s leading provider of payment solutions, with 15 million cards in circulation. Furthermore, via its subsidiary Comercia Global Payments the bank is also the leading provider of merchant services, with more than 340,000 POS deployed (90% of which support contactless payments) at 300,000 merchant clients, with a market share in payments of 26.9%. CaixaBank electronic payment terminals handled a total of 1.12 billion operations in 2016 (17% more than the previous year), with purchases totalling more than 40 billion euros (up 14% compared to 2015).

CaixaBank Payments, presided over by Juan Antonio Alcaraz and CEO Joan Morlà, strives to provide clients with the latest in payment technology, an area that is currently experiencing a boom. It was an international pioneer of contactless technology, which allows small payments to be made quickly, and has also been a supporter of mobile payments. The bank has its own major payment application, called CaixaBank Pay, and was the first operator in Spain to provide support for Samsung Pay.

About CaixaBank

CaixaBank is leader in retail banking in Spain, with a 25.7% share among individual customers who make it their main bank. The bank, headed by chairman Jordi Gual, and led by CEO, Gonzalo Gortázar, has around 16 million customers in Spain and Portugal, with 5,468 branches, the largest commercial network in the Iberian peninsula.

The bank is considered a leader in innovation in financial services worldwide, with 5.5 million online banking customers, of which 3.9 perform transactions using a mobile phone. CaixaBank is also a leader in electronic banking, with 15.5 million cards in circulation and a market share by revenue of 23.3%.

In 2017, the bank received The Banker (Financial Times Group) award for the Best Technology Project of the Year for the launch of the imaginBank chatbot, a customer support service providing offers and exclusive discounts based on artificial intelligence. Additionally, Global Finance magazine recognised CaixaBank as Spain's Best Consumer Digital Bank for its commitment to digitalisation as a way of improving the quality of service offered to customers.

 

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<![CDATA[CaixaBank is opening a representative office in Lima to strengthen its support for the internationalisation of companies.]]> https://blog.caixabank.es/?p=23645 2017-08-10T00:00:00.0Z 2017-08-10T00:00:00.0Z <![CDATA[CaixaBank is opening a representative office in Lima to strengthen its support for the internationalisation of companies.]]> CaixaBank has opened a representative office in the Peruvian capital, Lima, in order to strengthen the international support offered to companies. The new opening firms up the entity's presence in a country that is projected to offer good growth opportunities for Spanish companies in 2017.

Through this new office, located on Avenida Javier Prado Este (in one of Lima's main business areas), CaixaBank will offer support for the foreign trade initiatives and investment projects carried out by Spanish companies operating in Peru and also for Peruvian companies that operate in Spain. The office will allow the entity headed by Jordi Gual, and whose CEO is Gonzalo Gortázar, to forge closer ties with local financial institutions, offering increasing support for the activities performed by CaixaBank's customers.

According to forecasts issued the Economic Commission for Latin America and the Caribbean, Peru's economy is set to grow by 3.9% in 2017 and 4% in 2018. Exports are one of the country's main growth drivers, increasing at an annual rate of 3.5% (2015 data) and heavily influenced by the mining sector, which accounts for 55% of its foreign trade. Private consumption has become another key factor in Peru, rising by around 3.5% in the past two years.

Growth in Latin America

The new premises in Peru will reinforce the service offered by CaixaBank in Latin America, where it will now have four offices: Santiago de Chile (Chile), Bogotá (Colombia), Sao Paulo (Brazil) and Lima (Peru). It also expands CaixaBank's international presence to a total of 25 points in 17 countries.

Through this network, CaixaBank offers advisory services for Spanish companies with overseas projects and European multinationals with subsidiaries in Spain. It stands out for the highly personalised attention offered, its flexibility and total commitment to providing the highest quality service. In July 2017, CaixaBank's international banking service successfully renewed its AENOR certification, an accreditation of the excellence of its management model.

About CaixaBank's international network

CaixaBank's international business network comprises representative offices and international branches.

The representative offices specialise in supporting Spanish companies or companies with a presence in Spain that wish to operate in other markets. In addition to the four in Latin America, CaixaBank has representative offices in Paris (France), Milan (Italy), Frankfurt (Germany), Istanbul (Turkey), Peking, Shanghai and Hong Kong (China), Dubai (United Arab Emirates), New Delhi (India), Cairo (Egypt), New York (USA), Singapore and Johannesburg (South Africa).

CaixaBank also has a network of international subsidiaries licensed to offer all types of banking and financing services. It currently has subsidiaries in London (United Kingdom); Casablanca, Tangiers and Agadir (Morocco) and Warsaw (Poland).

Additionally, CaixaBank has agreements in place with international banks to facilitate the international operations of companies across the globe.

]]>
CaixaBank has opened a representative office in the Peruvian capital, Lima, in order to strengthen the international support offered to companies. The new opening firms up the entity's presence in a country that is projected to offer good growth opportunities for Spanish companies in 2017.

Through this new office, located on Avenida Javier Prado Este (in one of Lima's main business areas), CaixaBank will offer support for the foreign trade initiatives and investment projects carried out by Spanish companies operating in Peru and also for Peruvian companies that operate in Spain. The office will allow the entity headed by Jordi Gual, and whose CEO is Gonzalo Gortázar, to forge closer ties with local financial institutions, offering increasing support for the activities performed by CaixaBank's customers.

According to forecasts issued the Economic Commission for Latin America and the Caribbean, Peru's economy is set to grow by 3.9% in 2017 and 4% in 2018. Exports are one of the country's main growth drivers, increasing at an annual rate of 3.5% (2015 data) and heavily influenced by the mining sector, which accounts for 55% of its foreign trade. Private consumption has become another key factor in Peru, rising by around 3.5% in the past two years.

Growth in Latin America

The new premises in Peru will reinforce the service offered by CaixaBank in Latin America, where it will now have four offices: Santiago de Chile (Chile), Bogotá (Colombia), Sao Paulo (Brazil) and Lima (Peru). It also expands CaixaBank's international presence to a total of 25 points in 17 countries.

Through this network, CaixaBank offers advisory services for Spanish companies with overseas projects and European multinationals with subsidiaries in Spain. It stands out for the highly personalised attention offered, its flexibility and total commitment to providing the highest quality service. In July 2017, CaixaBank's international banking service successfully renewed its AENOR certification, an accreditation of the excellence of its management model.

About CaixaBank's international network

CaixaBank's international business network comprises representative offices and international branches.

The representative offices specialise in supporting Spanish companies or companies with a presence in Spain that wish to operate in other markets. In addition to the four in Latin America, CaixaBank has representative offices in Paris (France), Milan (Italy), Frankfurt (Germany), Istanbul (Turkey), Peking, Shanghai and Hong Kong (China), Dubai (United Arab Emirates), New Delhi (India), Cairo (Egypt), New York (USA), Singapore and Johannesburg (South Africa).

CaixaBank also has a network of international subsidiaries licensed to offer all types of banking and financing services. It currently has subsidiaries in London (United Kingdom); Casablanca, Tangiers and Agadir (Morocco) and Warsaw (Poland).

Additionally, CaixaBank has agreements in place with international banks to facilitate the international operations of companies across the globe.

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<![CDATA[CaixaBank, recognised by The Banker and Global Finance for its digital strategy]]> https://blog.caixabank.es/?p=23645 2017-08-08T00:00:00.0Z 2017-08-08T00:00:00.0Z <![CDATA[CaixaBank, recognised by The Banker and Global Finance for its digital strategy]]> CaixaBank was awarded by the British magazine The Banker (of the Financial Times Group) and by the US publication Global Finance for its digitalisation process and commitment to innovation. In the case of The Banker, the Bank received the award for the Best Technological Project of the Year under the category of Artificial Intelligence for the launch of the chatbot of imaginBank, the mobile only bank of CaixaBank for millennials. This chatbot is a messaging software available through imaginBank’s Facebook page or through Facebook Messenger, whereby the Bank’s customers can find out about exclusive offers and discounts. The British publication praised the innovative spirit of this project, which uses artificial intelligence to speak with users in natural language, in a clear and friendly manner, and even using emoticons, and to offer them those promotions that are best adapted to their interests and place of residence.

Accordingly, Global Finance recognised CaixaBank as Best Consumer Digital Bank in Spain for its commitment to digitalisation in order to offer customers better quality of service. The US magazine also recognised the Bank as the best bank in Western Europe in another four categories: Best in Mobile Banking, Best in Social Media, Best Integrated Consumer Bank Site and Best Bill Payment & Presentment.

Jordi Gual, the Chairman of CaixaBank, considers these awards to be a “new recognition of our digital strategy, one of the pillars of the 2015-2018 Strategic Plan, and to the commitment to innovation that has always formed part of CaixaBank’s DNA to use technological advances to the benefit of our customers”.

Accordingly, Gonzalo Gortázar, the CEO of CaixaBank, added that “the transformation that we are carrying out affects our internal processes, to make them more efficient and digital; the way in which we communicate with our customers, through more suitable and convenient channels; and the content of the services that we offer”.

imaginBank’s chatbot, the first in the Spanish financial sector

The chatbot launched by imaginBank is the first service with these characteristics in the Spanish banking sector. In order to interact with the chatbot, users must send a private message through Facebook or Facebook Messenger. The robot automatically welcomes the user and guides him or her through the various options to access more than 200 proposals that form part of imaginBank’s discount programme for shopping and leisure activities. Customers of imaginBank are therefore able to take advantage of various special promotions for trips, hotels, restaurants, fashion or music, and keep up to date on new developments thanks to configurable alerts.

Artificial intelligence was implemented in order to offer better service to customers, since it helps filter promotions and interpret users’ searches, converting speech and written messages into entries that the chatbot can answer. The creation of this chatbot follows the commitment of applying the latest innovative trends to imaginBank, the mobile only bank of CaixaBank, and relies on Watson, an artificial intelligence system developed by IBM.

CaixaBank, leader in innovation worldwide

CaixaBank is considered a leader in innovation worldwide, with 5.5 million online banking customers, of which 3.9 million perform transactions using a mobile phone. The Bank is a leader in electronic banking, with 15,6 million cards in circulation and a market share by turnover of 23.3%. CaixaBank was one of the first banks in the world to become involved in the commercial implementation of contactless payment systems and mobile payment technology, which led it to receive several international awards.

Accordingly, imaginBank is Spain’s first mobile only bank, which operates solely on the basis of mobile apps and social networks. Its launch represented a step forward in CaixaBank’s innovation strategy, recognised internationally as one of the leading banks in applying new technologies to financial services.

International acknowledgments

These acknowledgments of The Banker and Global Finance were received in April after CaixaBank was awarded the Model Bank 2017 award by the US consulting company Celent, granted to recognise its digital transformation strategy. In 2016, the Bank received the Global Innovator 2016 award from Efma and Accenture, to recognise the Bank as having the best innovation strategy, and was also recognised by The Banker as having the World’s Best Technology Project following the launch of imaginBank.

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CaixaBank was awarded by the British magazine The Banker (of the Financial Times Group) and by the US publication Global Finance for its digitalisation process and commitment to innovation. In the case of The Banker, the Bank received the award for the Best Technological Project of the Year under the category of Artificial Intelligence for the launch of the chatbot of imaginBank, the mobile only bank of CaixaBank for millennials. This chatbot is a messaging software available through imaginBank’s Facebook page or through Facebook Messenger, whereby the Bank’s customers can find out about exclusive offers and discounts. The British publication praised the innovative spirit of this project, which uses artificial intelligence to speak with users in natural language, in a clear and friendly manner, and even using emoticons, and to offer them those promotions that are best adapted to their interests and place of residence.

Accordingly, Global Finance recognised CaixaBank as Best Consumer Digital Bank in Spain for its commitment to digitalisation in order to offer customers better quality of service. The US magazine also recognised the Bank as the best bank in Western Europe in another four categories: Best in Mobile Banking, Best in Social Media, Best Integrated Consumer Bank Site and Best Bill Payment & Presentment.

Jordi Gual, the Chairman of CaixaBank, considers these awards to be a “new recognition of our digital strategy, one of the pillars of the 2015-2018 Strategic Plan, and to the commitment to innovation that has always formed part of CaixaBank’s DNA to use technological advances to the benefit of our customers”.

Accordingly, Gonzalo Gortázar, the CEO of CaixaBank, added that “the transformation that we are carrying out affects our internal processes, to make them more efficient and digital; the way in which we communicate with our customers, through more suitable and convenient channels; and the content of the services that we offer”.

imaginBank’s chatbot, the first in the Spanish financial sector

The chatbot launched by imaginBank is the first service with these characteristics in the Spanish banking sector. In order to interact with the chatbot, users must send a private message through Facebook or Facebook Messenger. The robot automatically welcomes the user and guides him or her through the various options to access more than 200 proposals that form part of imaginBank’s discount programme for shopping and leisure activities. Customers of imaginBank are therefore able to take advantage of various special promotions for trips, hotels, restaurants, fashion or music, and keep up to date on new developments thanks to configurable alerts.

Artificial intelligence was implemented in order to offer better service to customers, since it helps filter promotions and interpret users’ searches, converting speech and written messages into entries that the chatbot can answer. The creation of this chatbot follows the commitment of applying the latest innovative trends to imaginBank, the mobile only bank of CaixaBank, and relies on Watson, an artificial intelligence system developed by IBM.

CaixaBank, leader in innovation worldwide

CaixaBank is considered a leader in innovation worldwide, with 5.5 million online banking customers, of which 3.9 million perform transactions using a mobile phone. The Bank is a leader in electronic banking, with 15,6 million cards in circulation and a market share by turnover of 23.3%. CaixaBank was one of the first banks in the world to become involved in the commercial implementation of contactless payment systems and mobile payment technology, which led it to receive several international awards.

Accordingly, imaginBank is Spain’s first mobile only bank, which operates solely on the basis of mobile apps and social networks. Its launch represented a step forward in CaixaBank’s innovation strategy, recognised internationally as one of the leading banks in applying new technologies to financial services.

International acknowledgments

These acknowledgments of The Banker and Global Finance were received in April after CaixaBank was awarded the Model Bank 2017 award by the US consulting company Celent, granted to recognise its digital transformation strategy. In 2016, the Bank received the Global Innovator 2016 award from Efma and Accenture, to recognise the Bank as having the best innovation strategy, and was also recognised by The Banker as having the World’s Best Technology Project following the launch of imaginBank.

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<![CDATA[CaixaBank posts profit of €839 million (+31.6%) as banking income climbs]]> https://blog.caixabank.es/?p=23645 2017-07-28T08:00:00.0Z 2017-07-28T08:00:00.0Z <![CDATA[CaixaBank posts profit of €839 million (+31.6%) as banking income climbs]]>  

  • Net interest income gains 15.1% to reach €2,349 million (+6.9% stripping out BPI); fee and commission income totals €1,252 million (+23.9%, +12.4% stripping out BPI), while income and expense arising from insurance and reinsurance contracts climbs 66.7% to €233 million.

 

  • Recurring administrative expenses, depreciation and amortisation total €2,216 million (+10.7%) largely in response to the integration of BPI. Like-for-like, this heading is down 0.9% in the second quarter. The two early retirement agreements signed in 2017 will generate an annual saving of €104 million over the coming quarters.

 

  • Impairment losses on financial assets and other charges to provisions amount to €1,235 million, following the recognition in the first half of the year of €455 million associated with early retirements (€152 and €303 million in the first and second quarter, respectively).

 

  • The NPL ratio is 6.5%, well below the average among peers (8.7% at May 2017), while the coverage ratio improves to 50% (47% at year-end 2016).

 

  • The CaixaBank Group has a fully-loaded Common Equity Tier 1 (CET1) ratio of 11.5%, within the 11-12% target band envisioned in the Strategic Plan, and 2.8 percentage points clear of the supervisory requirement of 8.75%.

 

  • CaixaBank has been reporting its stake in BPI using the full consolidation method since 1 February. Since then, the Portuguese bank has contributed €77 million to earnings (after deducting restructuring costs of €106 million in the first half of the year).

 

Barcelona, 28 July 2017.- CaixaBank Group, a leading financial institution headed and run by Jordi Gual (Chairman) and Gonzalo Gortázar (CEO), reported net attributable profit of €839 million in the first half of 2017, up 31.6% year on year.

The change in the first half of the year was fuelled by the full consolidation of the results of BPI from February onward, which impacted the main headings of CaixaBank’s income statement, and also by intensive commercial activity at CaixaBank.

This commercial prowess translates to high income-generating capacity, with gross income of €4,280 million. The year-on-year change (+5.7%) was down to the integration of BPI and enhanced generation of core income from the banking business (net interest income, fee and commission income, income from the life-risk insurance business and the result of using the equity accounting method to report SegurCaixa Adeslas), which was up 20.6% at the CaixaBank Group and 11.8% at CaixaBank. This healthy set of figures has offset the lower earnings on financial assets and liabilities.

Profitability at the CaixaBank Group has gained 90 basis points since December to reach 6.5%, while recurring ROTE from the banking and insurance business stands at 10.3%, with profit of €927 million at 30 June.

CaixaBank remains the leading entity in the Spanish retail banking business, with an unrivalled market penetration of 25.7% among retail customers. It also ranks first in payroll deposits, with a market share of 26.4%, and in assets under management in insurance products, plans and funds, with a market share of 21,7%.

It also leads the way when it comes to online banking and mobile banking, with 5.5 million and 3.9 million customers, respectively. CaixaBank’s business model relies heavily on technology and digitalisation, with 97% of all documents now signed digitally.

 

Net interest income of €2,349 million (+15.1%)

Against a backdrop of rock-bottom interest rates, net interest income totalled €2,349 million (+15.1% year on year) following the integration of business from BPI, which contributed growth of 8.2%. At CaixaBank, net interest income was up 6.9 % largely in response to sound management of retail activity. The period saw a sharp reduction in the cost of maturity deposits and also a drop in income as the climate of low market interest rates sapped returns on the loan and fixed income portfolios.

Fee and commission income totalled €1,252 million. The change here (+23.9%) was driven by the contribution made by BPI (+11.6 %) and the income obtained from commercial activity at CaixaBank (+12.4 %), which has seen an increase in fees from investment banking transactions plus increased transaction volume in the year to date.

Meanwhile, recurring administrative expenses, depreciation and amortisation (up 10.7% to €2,216 million) reflects the integration of BPI. Like-for-like, this heading gained 0.8% in the first half of the year, but was down 0.9% in the second quarter. The two early retirement agreements signed in 2017 will generate an annual saving of €104 million over the coming quarters. A total of €106 million in BPI restructuring costs have been recognised in 2017 (€96 million of which were reported in the second quarter).

Gains/(losses) on financial assets and liabilities and other fell to €177 million (-70.1%), while income from the investment portfolio was down 2.8% to €389 million, partly due to the change in earnings at investees, the impact attributed to CaixaBank of the sale of 2% of  BPI’s stake  in  BFA (€-97 million) and certain perimeter changes.

 

Leadership in long-term savings products

On the commercial front, the period saw sharp growth in the insurance and asset management business at CaixaBank. Assets under management totalled €85,590 million, up 4.5% in the first six months despite asset prices falling in the second quarter due to prevailing market conditions.

Following the pattern seen in recent years, assets under management in investment funds, portfolios and SIVACs gained a sizeable €59,461 million (+4.9%), while pension plans also performed well (+3.6% in 2017) to reach €26,129 million.

CaixaBank remains the leader when it comes to assets under management through insurance products, plans and funds, with a market share of 21.7%. 

Total customer funds amounted to €348,903 million, up 14.8% in 2017 following the integration of BPI (+11.4%). At CaixaBank, customer funds are up 3.4% in 2017, with on-balance sheet funds gaining 4.0%, although growth in demand deposits in the second quarter was affected by a number of seasonal impacts.

Loans and advances to customers, gross, totalled €228,435 million, up 11.5% following the integration of BPI. At CaixaBank, the total portfolio remains stable (+0.1%) while the performing portfolio is up 0.5% in the year to date. If we strip out the seasonal impact of the pension pre-payments made in June and the drop in lending to CriteriaCaixa of €951 million due to the process of prudential deconsolidation, the performing portfolio grew by 0.2%.

 

The Group has an NPL ratio of 6.5%

The CaixaBank Group’s NPL ratio is 6.5% (6.9% at 31 December 2016), well below the average among peers (8.7% at May 2017), while the NPL coverage ratio has improved to 50% (47% at year-end 2016). At CaixaBank, NPLs were down €574 million in the second quarter (down €2,044 million in the past 12 months), showing the improving quality of the loan portfolio.

Allowances for insolvency risk stood at €472 million (-1.5% year on year and -10.9% on the first quarter of 2017, which included a number of one-off charges).

Meanwhile, other charges to provisions totalled €763 million, showing mainly the €455 million reported in the first half of the year in connection with early retirements (€152 million and €303 million in the first and second quarter, respectively) and €154 million in write-downs on exposure to the SAREB.

The portfolio of net foreclosed real estate assets available for sale remained stable at €6,258 million, with a coverage ratio of 58%.

Real estate sales and rentals remained high in the first half of the year, with €669 million in sales (+9.7% year on year) and positive proceeds on sales since the fourth quarter of 2015. Proceeds on sales to net book value stood at 15% at 30 June 2017.

Meanwhile, real estate assets held for rent amounted to €3,086 million, net of provisions. The portfolio has an occupancy rate of 90%.

 

CET1 remains within the target band envisioned in the Strategic Plan

The CaixaBank Group had a fully-loaded Common Equity Tier 1 (CET1) ratio of 11.5% at 30 June, within the target band envisioned in the 2015-2018 Strategic Plan (11-12%) and 2.8 percentage points clear of the supervisory requirement of 8.75%. Following the integration of BPI, the ratio gained 22 basis points in the first half of the year on the back of solid profit generation, but shed 3 basis points in response to market conditions.

Tier 1 improved to 12.2% following the placement of €1,000 million in Additional Tier 1 (AT1) instruments in June, which had an impact of 66 basis points.

Meanwhile, fully-loaded total capital was 15.5% and includes the placement of €1,000 million in AT1 instruments in June and an issue of €1,000 million in subordinated debt in February. This ratio already incorporates the redemption of the issue of approximately €1,300 million in subordinated debt, on a pro-forma basis, the new placement of €1,000 million in subordinated debt subscribed on 14 July, thus bringing the total capital ratio, pro-forma, from 14.9% to 15.5%.

 

BPI contributes €77 million to the CaixaBank Group’s earnings

In accordance with applicable accounting law, 7 February 2017 has been set as the effective takeover date (end of the acceptance period of the mandatory takeover). The total stake in BPI (84.5%) has been reported under the full consolidation method since 1 February, having been previously reported under the equity method (45.5%). In the past five months, BPI has contributed €77 million to the CaixaBank Group’s total earnings.

 

Earnings highlights at BPI in the second quarter were as follows:

 

  • Extraordinary expenses included a total of €96 million in restructuring costs in the second quarter (€10 million in the first quarter of 2017).

 

  • Performing loans stood at €22,009 million, up 0.4% since December. Meanwhile, customer deposits amounted to €34,558 million, up 4.7% in the first six months on the back of assets under management.

 

  • BPI’s NPL ratio is 5.8% using the CaixaBank Group’s own NPL classification criteria, while the Group’s NPL coverage currently stands at 80%.

  

 

Welfare Projects: making a difference

”la Caixa” Banking Foundation made significant progress across all priority programmes during the first half of the year, under the terms of the 2016-2019 Strategic Plan.

With a budget of €510 million in 2017, the Banking Foundation –which directly oversees Welfare Projects and uses CriteriaCaixa to pool all the shareholdings of the ”la Caixa” Group, including CaixaBank– is now Spain’s largest foundation and one of the biggest in the world.

Social work, research, and sharing culture and knowledge remain the three cornerstones of the foundation’s work with the ultimate aim of helping to build a better and fairer society, while offering opportunities to those most in need.

Transformative and life-changing social programmes account for 60% of the budget this year round, as envisioned in the Strategic Plan. A clear example of the foundation’s ongoing drive to consolidate this type of project is the expansion of the CaixaProinfancia programme, one of its flagship initiatives as it aims to bring the programme to all regions of Spain.

Between January and June of 2017, CaixaProinfancia provided support to 47,235 vulnerable children aged 0 to 18 and to their family members in a bid to break the vicious circle of inherited poverty. A key milestone for this project in the first half of the year was the CaixaProinfancia Five Bigguns Adventure, where one hundred children visited the natural habitats of the five most emblematic creatures of the Iberian animal kingdom.

 

Over 14,000 job opportunities

Improving the job prospects of vulnerable workers is another of the strategic pursuits of Welfare Projects. Through its job integration scheme, Incorpora, the foundation has provided a total of 14,088 jobs to people at risk of exclusion during the first half of the year, thanks to the ongoing support of 5,975 participating companies from across all of Spain.

Incorpora recently celebrated its tenth anniversary; a perfect opportunity to take a look at what the programme has achieved across all the regions of Spain and to express appreciation for the hard work of everyone involved in the project. Welfare Projects also has a specific initiative up and running to help prison inmates nearing the end of their sentence rejoin society and find a job: Reincorpora.

Moving to healthcare, Welfare Projects has extended its aid programme for people with advanced illnesses to a total of 120 health care centres. In the first half of the year, a total of 11,821 patients received psychological and social support, as did 15,091 family members.

Providing easier access to housing is another strategic priority under the Strategic Plan. The ”la Caixa” Group already has nearly 33,000 flats available to low-income people and families, with monthly rents starting at just 85 euros.

On top of all this, we have the new edition of the milk collection campaign titled A milk moustache for all kids, which is aimed at vulnerable families and has the support of food banks from across all of Spain.

The main achievement in the realm of educational action was the award of 120 grants to Spanish students, allowing them to pursue post-graduate studies at some of the world’s finest universities. The awards ceremony was presided over by the King and Queen of Spain, in what is now the 35th edition of this prestigious programme.

Meanwhile, the ”la Caixa” Banking Foundation and the Telefónica Foundation have been continuing to work together on their joint ProFuturo project. The initiative, inspired by Pope Francis, seeks to improve the education and training of children, teenagers and adults from the most underprivileged regions of Africa, Latin America, the Middle East and South East Asia.

The eduCaixa programme has reached out to over 1.3 million pupils from a total of 6,546 schools in Spain. The initiative offers innovative, practical and easy-to-access educational resources, with programmes designed to hone their entrepreneurial skills.

On the international stage, highlights for the period included the Banking Foundation’s announcement that it intends to extend the scope of ”la Caixa” Welfare Projects to Portugal on occasion of the new alliance with Portuguese bank BPI. The entity is currently working on a plan that envisions an investment of up to €50 million a year in the country once all programmes have been implemented.

 

Championing scientific progress and cultural outreach

The Banking Foundation’s commitment to research is geared towards health and other challenges facing the human race, such as climate change and social transformation. Its work here is focused on three lines of action: grants and scholarships for promising young scientists; support for research centres and programmes; and ensuring that scientific progress feeds through to society.

The foundation has also stepped up its ongoing support for scientific progress and advances by rolling out projects to improve research into Alzheimer’s, AIDS, neurodegenerative illnesses and cardiovascular conditions.

Meanwhile, CosmoCaixa has reached a milestone of 10 million visitors after 13 years dedicated to scientific outreach.

In the cultural realm, highlights include the superb range of events and activities arranged by the eight CaixaForum centres. Exhibitions currently running include The world of Giorgio de Chirico. Dream or reality (CaixaForum Barcelona); Agon! Competing in Ancient Greece (CaixaForum Madrid); Sorolla. A garden to paint (CaixaForum Seville) and The pillars of Europe. The Middle Ages at the British Museum (CaixaForum Zaragoza).

 

]]>
 

  • Net interest income gains 15.1% to reach €2,349 million (+6.9% stripping out BPI); fee and commission income totals €1,252 million (+23.9%, +12.4% stripping out BPI), while income and expense arising from insurance and reinsurance contracts climbs 66.7% to €233 million.

 

  • Recurring administrative expenses, depreciation and amortisation total €2,216 million (+10.7%) largely in response to the integration of BPI. Like-for-like, this heading is down 0.9% in the second quarter. The two early retirement agreements signed in 2017 will generate an annual saving of €104 million over the coming quarters.

 

  • Impairment losses on financial assets and other charges to provisions amount to €1,235 million, following the recognition in the first half of the year of €455 million associated with early retirements (€152 and €303 million in the first and second quarter, respectively).

 

  • The NPL ratio is 6.5%, well below the average among peers (8.7% at May 2017), while the coverage ratio improves to 50% (47% at year-end 2016).

 

  • The CaixaBank Group has a fully-loaded Common Equity Tier 1 (CET1) ratio of 11.5%, within the 11-12% target band envisioned in the Strategic Plan, and 2.8 percentage points clear of the supervisory requirement of 8.75%.

 

  • CaixaBank has been reporting its stake in BPI using the full consolidation method since 1 February. Since then, the Portuguese bank has contributed €77 million to earnings (after deducting restructuring costs of €106 million in the first half of the year).

 

Barcelona, 28 July 2017.- CaixaBank Group, a leading financial institution headed and run by Jordi Gual (Chairman) and Gonzalo Gortázar (CEO), reported net attributable profit of €839 million in the first half of 2017, up 31.6% year on year.

The change in the first half of the year was fuelled by the full consolidation of the results of BPI from February onward, which impacted the main headings of CaixaBank’s income statement, and also by intensive commercial activity at CaixaBank.

This commercial prowess translates to high income-generating capacity, with gross income of €4,280 million. The year-on-year change (+5.7%) was down to the integration of BPI and enhanced generation of core income from the banking business (net interest income, fee and commission income, income from the life-risk insurance business and the result of using the equity accounting method to report SegurCaixa Adeslas), which was up 20.6% at the CaixaBank Group and 11.8% at CaixaBank. This healthy set of figures has offset the lower earnings on financial assets and liabilities.

Profitability at the CaixaBank Group has gained 90 basis points since December to reach 6.5%, while recurring ROTE from the banking and insurance business stands at 10.3%, with profit of €927 million at 30 June.

CaixaBank remains the leading entity in the Spanish retail banking business, with an unrivalled market penetration of 25.7% among retail customers. It also ranks first in payroll deposits, with a market share of 26.4%, and in assets under management in insurance products, plans and funds, with a market share of 21,7%.

It also leads the way when it comes to online banking and mobile banking, with 5.5 million and 3.9 million customers, respectively. CaixaBank’s business model relies heavily on technology and digitalisation, with 97% of all documents now signed digitally.

 

Net interest income of €2,349 million (+15.1%)

Against a backdrop of rock-bottom interest rates, net interest income totalled €2,349 million (+15.1% year on year) following the integration of business from BPI, which contributed growth of 8.2%. At CaixaBank, net interest income was up 6.9 % largely in response to sound management of retail activity. The period saw a sharp reduction in the cost of maturity deposits and also a drop in income as the climate of low market interest rates sapped returns on the loan and fixed income portfolios.

Fee and commission income totalled €1,252 million. The change here (+23.9%) was driven by the contribution made by BPI (+11.6 %) and the income obtained from commercial activity at CaixaBank (+12.4 %), which has seen an increase in fees from investment banking transactions plus increased transaction volume in the year to date.

Meanwhile, recurring administrative expenses, depreciation and amortisation (up 10.7% to €2,216 million) reflects the integration of BPI. Like-for-like, this heading gained 0.8% in the first half of the year, but was down 0.9% in the second quarter. The two early retirement agreements signed in 2017 will generate an annual saving of €104 million over the coming quarters. A total of €106 million in BPI restructuring costs have been recognised in 2017 (€96 million of which were reported in the second quarter).

Gains/(losses) on financial assets and liabilities and other fell to €177 million (-70.1%), while income from the investment portfolio was down 2.8% to €389 million, partly due to the change in earnings at investees, the impact attributed to CaixaBank of the sale of 2% of  BPI’s stake  in  BFA (€-97 million) and certain perimeter changes.

 

Leadership in long-term savings products

On the commercial front, the period saw sharp growth in the insurance and asset management business at CaixaBank. Assets under management totalled €85,590 million, up 4.5% in the first six months despite asset prices falling in the second quarter due to prevailing market conditions.

Following the pattern seen in recent years, assets under management in investment funds, portfolios and SIVACs gained a sizeable €59,461 million (+4.9%), while pension plans also performed well (+3.6% in 2017) to reach €26,129 million.

CaixaBank remains the leader when it comes to assets under management through insurance products, plans and funds, with a market share of 21.7%. 

Total customer funds amounted to €348,903 million, up 14.8% in 2017 following the integration of BPI (+11.4%). At CaixaBank, customer funds are up 3.4% in 2017, with on-balance sheet funds gaining 4.0%, although growth in demand deposits in the second quarter was affected by a number of seasonal impacts.

Loans and advances to customers, gross, totalled €228,435 million, up 11.5% following the integration of BPI. At CaixaBank, the total portfolio remains stable (+0.1%) while the performing portfolio is up 0.5% in the year to date. If we strip out the seasonal impact of the pension pre-payments made in June and the drop in lending to CriteriaCaixa of €951 million due to the process of prudential deconsolidation, the performing portfolio grew by 0.2%.

 

The Group has an NPL ratio of 6.5%

The CaixaBank Group’s NPL ratio is 6.5% (6.9% at 31 December 2016), well below the average among peers (8.7% at May 2017), while the NPL coverage ratio has improved to 50% (47% at year-end 2016). At CaixaBank, NPLs were down €574 million in the second quarter (down €2,044 million in the past 12 months), showing the improving quality of the loan portfolio.

Allowances for insolvency risk stood at €472 million (-1.5% year on year and -10.9% on the first quarter of 2017, which included a number of one-off charges).

Meanwhile, other charges to provisions totalled €763 million, showing mainly the €455 million reported in the first half of the year in connection with early retirements (€152 million and €303 million in the first and second quarter, respectively) and €154 million in write-downs on exposure to the SAREB.

The portfolio of net foreclosed real estate assets available for sale remained stable at €6,258 million, with a coverage ratio of 58%.

Real estate sales and rentals remained high in the first half of the year, with €669 million in sales (+9.7% year on year) and positive proceeds on sales since the fourth quarter of 2015. Proceeds on sales to net book value stood at 15% at 30 June 2017.

Meanwhile, real estate assets held for rent amounted to €3,086 million, net of provisions. The portfolio has an occupancy rate of 90%.

 

CET1 remains within the target band envisioned in the Strategic Plan

The CaixaBank Group had a fully-loaded Common Equity Tier 1 (CET1) ratio of 11.5% at 30 June, within the target band envisioned in the 2015-2018 Strategic Plan (11-12%) and 2.8 percentage points clear of the supervisory requirement of 8.75%. Following the integration of BPI, the ratio gained 22 basis points in the first half of the year on the back of solid profit generation, but shed 3 basis points in response to market conditions.

Tier 1 improved to 12.2% following the placement of €1,000 million in Additional Tier 1 (AT1) instruments in June, which had an impact of 66 basis points.

Meanwhile, fully-loaded total capital was 15.5% and includes the placement of €1,000 million in AT1 instruments in June and an issue of €1,000 million in subordinated debt in February. This ratio already incorporates the redemption of the issue of approximately €1,300 million in subordinated debt, on a pro-forma basis, the new placement of €1,000 million in subordinated debt subscribed on 14 July, thus bringing the total capital ratio, pro-forma, from 14.9% to 15.5%.

 

BPI contributes €77 million to the CaixaBank Group’s earnings

In accordance with applicable accounting law, 7 February 2017 has been set as the effective takeover date (end of the acceptance period of the mandatory takeover). The total stake in BPI (84.5%) has been reported under the full consolidation method since 1 February, having been previously reported under the equity method (45.5%). In the past five months, BPI has contributed €77 million to the CaixaBank Group’s total earnings.

 

Earnings highlights at BPI in the second quarter were as follows:

 

  • Extraordinary expenses included a total of €96 million in restructuring costs in the second quarter (€10 million in the first quarter of 2017).

 

  • Performing loans stood at €22,009 million, up 0.4% since December. Meanwhile, customer deposits amounted to €34,558 million, up 4.7% in the first six months on the back of assets under management.

 

  • BPI’s NPL ratio is 5.8% using the CaixaBank Group’s own NPL classification criteria, while the Group’s NPL coverage currently stands at 80%.

  

 

Welfare Projects: making a difference

”la Caixa” Banking Foundation made significant progress across all priority programmes during the first half of the year, under the terms of the 2016-2019 Strategic Plan.

With a budget of €510 million in 2017, the Banking Foundation –which directly oversees Welfare Projects and uses CriteriaCaixa to pool all the shareholdings of the ”la Caixa” Group, including CaixaBank– is now Spain’s largest foundation and one of the biggest in the world.

Social work, research, and sharing culture and knowledge remain the three cornerstones of the foundation’s work with the ultimate aim of helping to build a better and fairer society, while offering opportunities to those most in need.

Transformative and life-changing social programmes account for 60% of the budget this year round, as envisioned in the Strategic Plan. A clear example of the foundation’s ongoing drive to consolidate this type of project is the expansion of the CaixaProinfancia programme, one of its flagship initiatives as it aims to bring the programme to all regions of Spain.

Between January and June of 2017, CaixaProinfancia provided support to 47,235 vulnerable children aged 0 to 18 and to their family members in a bid to break the vicious circle of inherited poverty. A key milestone for this project in the first half of the year was the CaixaProinfancia Five Bigguns Adventure, where one hundred children visited the natural habitats of the five most emblematic creatures of the Iberian animal kingdom.

 

Over 14,000 job opportunities

Improving the job prospects of vulnerable workers is another of the strategic pursuits of Welfare Projects. Through its job integration scheme, Incorpora, the foundation has provided a total of 14,088 jobs to people at risk of exclusion during the first half of the year, thanks to the ongoing support of 5,975 participating companies from across all of Spain.

Incorpora recently celebrated its tenth anniversary; a perfect opportunity to take a look at what the programme has achieved across all the regions of Spain and to express appreciation for the hard work of everyone involved in the project. Welfare Projects also has a specific initiative up and running to help prison inmates nearing the end of their sentence rejoin society and find a job: Reincorpora.

Moving to healthcare, Welfare Projects has extended its aid programme for people with advanced illnesses to a total of 120 health care centres. In the first half of the year, a total of 11,821 patients received psychological and social support, as did 15,091 family members.

Providing easier access to housing is another strategic priority under the Strategic Plan. The ”la Caixa” Group already has nearly 33,000 flats available to low-income people and families, with monthly rents starting at just 85 euros.

On top of all this, we have the new edition of the milk collection campaign titled A milk moustache for all kids, which is aimed at vulnerable families and has the support of food banks from across all of Spain.

The main achievement in the realm of educational action was the award of 120 grants to Spanish students, allowing them to pursue post-graduate studies at some of the world’s finest universities. The awards ceremony was presided over by the King and Queen of Spain, in what is now the 35th edition of this prestigious programme.

Meanwhile, the ”la Caixa” Banking Foundation and the Telefónica Foundation have been continuing to work together on their joint ProFuturo project. The initiative, inspired by Pope Francis, seeks to improve the education and training of children, teenagers and adults from the most underprivileged regions of Africa, Latin America, the Middle East and South East Asia.

The eduCaixa programme has reached out to over 1.3 million pupils from a total of 6,546 schools in Spain. The initiative offers innovative, practical and easy-to-access educational resources, with programmes designed to hone their entrepreneurial skills.

On the international stage, highlights for the period included the Banking Foundation’s announcement that it intends to extend the scope of ”la Caixa” Welfare Projects to Portugal on occasion of the new alliance with Portuguese bank BPI. The entity is currently working on a plan that envisions an investment of up to €50 million a year in the country once all programmes have been implemented.

 

Championing scientific progress and cultural outreach

The Banking Foundation’s commitment to research is geared towards health and other challenges facing the human race, such as climate change and social transformation. Its work here is focused on three lines of action: grants and scholarships for promising young scientists; support for research centres and programmes; and ensuring that scientific progress feeds through to society.

The foundation has also stepped up its ongoing support for scientific progress and advances by rolling out projects to improve research into Alzheimer’s, AIDS, neurodegenerative illnesses and cardiovascular conditions.

Meanwhile, CosmoCaixa has reached a milestone of 10 million visitors after 13 years dedicated to scientific outreach.

In the cultural realm, highlights include the superb range of events and activities arranged by the eight CaixaForum centres. Exhibitions currently running include The world of Giorgio de Chirico. Dream or reality (CaixaForum Barcelona); Agon! Competing in Ancient Greece (CaixaForum Madrid); Sorolla. A garden to paint (CaixaForum Seville) and The pillars of Europe. The Middle Ages at the British Museum (CaixaForum Zaragoza).

 

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0
<![CDATA[CaixaBank invests 75 million euros to replace all PCs at branches and used by account managers with tablets]]> https://blog.caixabank.es/?p=23645 2017-07-21T02:30:00.0Z 2017-07-21T02:30:00.0Z <![CDATA[CaixaBank invests 75 million euros to replace all PCs at branches and used by account managers with tablets]]> During the month of July, CaixaBank will complete the deployment of 33,000 mobile Smart PC tablets across its commercial network, the most extensive in Spain. The bank is investing 75 million euros in the project, which will make it the first financial institution in Spain to serve customers using 100% mobile technology.

The project will see all customer-facing positions equipped with Smart PCs, including cashiers. As a result, the bank, presided over by Chairman Jordi Gual and CEO Gonzalo Gortázar, will complete the digitisation and automation of all processes, thus achieving one of the objectives established in the 2015-2018 Strategic Plan. The plan envisaged deployment of mobile equipment across the commercial network, which, together with the paperless branches secured by full digitisation, will ensure more efficient and higher quality consultancy services.

CaixaBank began rolling out Smart PCs in 2015, starting with its business banking, private banking and premier banking account managers. The deployment of said technology has seen internal digitisation at the bank reach advanced levels: 77% of commercial operations at branches are now fully digitised, while 97% of documentation is signed digitally, with a total of 9 million digital signatures recorded in the first quarter of 2017 alone.

The deployment of Smart PCs across all branch positions will allow process digitisation to be completed in the second half of the year.

The investment was made in hardware procurement (Smart PCs, multi-function printers, cheque readers, scanners, etc.), as well as the development and installation of proprietary software, providing a comprehensive and exclusive mobility solution designed specifically for financial consultancy. 

The competitive advantages of full mobility

There are major advantages that come with full digitisation. On the one hand, it makes for stronger customer relations. Smart PCs mean account managers can provide full consultancy services from any location: using the same terminal as they operate with at the office, they can provide comprehensive support in the place of the customer’s choosing, and even sign operations if necessary.

Likewise, Smart PC technology empowers branches to operate as true consultancy hubs. Account managers can connect their devices to the double screens located at customer service posts, with the customer then able to view their information together with the account manager, as well as all the associated documentation, ensuring absolute transparency and convenience.

Meanwhile, full process digitisation brings significant advantages in terms of efficiency and traceability. Regulatory compliance obligations are incorporated within the contracting process. Account managers and customers alike can both make full use of Línea Abierta to view all transaction documentation at any time, with automated filing making it easier for employees to organize operations, while also cutting paper usage.

Completing the range of mobile equipment, CaixaBank account managers will also be provided with smartphones featuring proprietary applications developed by the bank to help them plan operations and customer service. In total, the bank has provided its workforce with more than 25,000 smart phone devices.

CaixaBank, a leader in innovation and digital banking

One priority target established in the CaixaBank 2015-18 strategic plan is to consolidate the bank’s leadership in digital banking. As well as securing full digitisation of internal processes, the bank has one of the highest percentages of digital technology users in the industry, standing at 43% of customers. According to figures from May 2017, 5.4 million CaixaBank customers regularly use online banking, while 3.8 million operate via mobile devices on a habitual basis.

The bank is also the leader in electronic banking, with more than 9,400 ATMs, over 340,000 POS deployed at merchants and 15 million cards in circulation, securing a market share in terms of turnover of 23.3%.

CaixaBank was one of the first banks anywhere in the world to commercially launch contactless payment systems and mobile payment platforms, winning it numerous international awards.

In 2017 the bank won the Celent Model Bank of the Year award, which honours the world’s most innovative bank each year. Other recent international accolades won by CaixaBank for its digital banking strategy include the Efma and Accenture awards, as well as the award for World’s Best Technology Project from The Banker for the launch of its mobile-only bank, which sees customers run all operations exclusively via mobile and social network apps.

]]>
During the month of July, CaixaBank will complete the deployment of 33,000 mobile Smart PC tablets across its commercial network, the most extensive in Spain. The bank is investing 75 million euros in the project, which will make it the first financial institution in Spain to serve customers using 100% mobile technology.

The project will see all customer-facing positions equipped with Smart PCs, including cashiers. As a result, the bank, presided over by Chairman Jordi Gual and CEO Gonzalo Gortázar, will complete the digitisation and automation of all processes, thus achieving one of the objectives established in the 2015-2018 Strategic Plan. The plan envisaged deployment of mobile equipment across the commercial network, which, together with the paperless branches secured by full digitisation, will ensure more efficient and higher quality consultancy services.

CaixaBank began rolling out Smart PCs in 2015, starting with its business banking, private banking and premier banking account managers. The deployment of said technology has seen internal digitisation at the bank reach advanced levels: 77% of commercial operations at branches are now fully digitised, while 97% of documentation is signed digitally, with a total of 9 million digital signatures recorded in the first quarter of 2017 alone.

The deployment of Smart PCs across all branch positions will allow process digitisation to be completed in the second half of the year.

The investment was made in hardware procurement (Smart PCs, multi-function printers, cheque readers, scanners, etc.), as well as the development and installation of proprietary software, providing a comprehensive and exclusive mobility solution designed specifically for financial consultancy. 

The competitive advantages of full mobility

There are major advantages that come with full digitisation. On the one hand, it makes for stronger customer relations. Smart PCs mean account managers can provide full consultancy services from any location: using the same terminal as they operate with at the office, they can provide comprehensive support in the place of the customer’s choosing, and even sign operations if necessary.

Likewise, Smart PC technology empowers branches to operate as true consultancy hubs. Account managers can connect their devices to the double screens located at customer service posts, with the customer then able to view their information together with the account manager, as well as all the associated documentation, ensuring absolute transparency and convenience.

Meanwhile, full process digitisation brings significant advantages in terms of efficiency and traceability. Regulatory compliance obligations are incorporated within the contracting process. Account managers and customers alike can both make full use of Línea Abierta to view all transaction documentation at any time, with automated filing making it easier for employees to organize operations, while also cutting paper usage.

Completing the range of mobile equipment, CaixaBank account managers will also be provided with smartphones featuring proprietary applications developed by the bank to help them plan operations and customer service. In total, the bank has provided its workforce with more than 25,000 smart phone devices.

CaixaBank, a leader in innovation and digital banking

One priority target established in the CaixaBank 2015-18 strategic plan is to consolidate the bank’s leadership in digital banking. As well as securing full digitisation of internal processes, the bank has one of the highest percentages of digital technology users in the industry, standing at 43% of customers. According to figures from May 2017, 5.4 million CaixaBank customers regularly use online banking, while 3.8 million operate via mobile devices on a habitual basis.

The bank is also the leader in electronic banking, with more than 9,400 ATMs, over 340,000 POS deployed at merchants and 15 million cards in circulation, securing a market share in terms of turnover of 23.3%.

CaixaBank was one of the first banks anywhere in the world to commercially launch contactless payment systems and mobile payment platforms, winning it numerous international awards.

In 2017 the bank won the Celent Model Bank of the Year award, which honours the world’s most innovative bank each year. Other recent international accolades won by CaixaBank for its digital banking strategy include the Efma and Accenture awards, as well as the award for World’s Best Technology Project from The Banker for the launch of its mobile-only bank, which sees customers run all operations exclusively via mobile and social network apps.

]]>
0
<![CDATA[Apple Pay coming to CaixaBank later this year]]> https://blog.caixabank.es/?p=23645 2017-07-18T10:00:00.0Z 2017-07-18T10:00:00.0Z <![CDATA[Apple Pay coming to CaixaBank later this year]]> Later this year, CaixaBank will offer Apple Pay to customers of CaixaBank and imaginBank, to provide customers with and easy, secure and private way to pay that’s fast, convenient and with an outstanding user experience.

According to Juan Alcaraz, CaixaBank’s Managing Director, “we firmly believe that Apple Pay is a shining example of how banks can work with the tech industry to develop new services that benefit customers. Apple Pay represents a step forward in CaixaBank’s commitment to mobile payments, enhancing an offering that is utterly unique in the market thanks to a combination of technology and the development of pioneering services that focus on providing the best user experience”.

]]>
Later this year, CaixaBank will offer Apple Pay to customers of CaixaBank and imaginBank, to provide customers with and easy, secure and private way to pay that’s fast, convenient and with an outstanding user experience.

According to Juan Alcaraz, CaixaBank’s Managing Director, “we firmly believe that Apple Pay is a shining example of how banks can work with the tech industry to develop new services that benefit customers. Apple Pay represents a step forward in CaixaBank’s commitment to mobile payments, enhancing an offering that is utterly unique in the market thanks to a combination of technology and the development of pioneering services that focus on providing the best user experience”.

]]>
0
<![CDATA[Simon Culhane, CEO of the CISI: “You achieve trust when customers see that their agents work professionally and ethically.”]]> https://blog.caixabank.es/?p=23645 2017-07-14T00:00:00.0Z 2017-07-14T00:00:00.0Z <![CDATA[Simon Culhane, CEO of the CISI: “You achieve trust when customers see that their agents work professionally and ethically.”]]> In 2009, a year after the start of the financial crisis, the Chartered Institute for Securities and Investment (CISI) was founded in London by means of a charter signed by Queen Elizabeth II. The Royal Charter is a special privilege in the United Kingdom, set aside for institutions that work in the public interest. As such, the CISI became a pioneer organisation for certifying and promoting professional expertise for financial advisors and for generating trust in the financial sector.

Now, the CISI provides financial consultancy certification, which is recognised in 45 countries, which proves that anyone who can pass the rigorous exam is able to provide excellent financial consultancy services.

The MiFID II framework coming into force in January 2018 means that it is highly important that banking agents have the right level of training and that they have a certificate to prove this. CaixaBank was the first financial institution in Spain to offer its employees access to the CISI certification, by completing the university course created by the Pompeu Fabra University-Barcelona School of Management especially for CaixaBank employees. To date, more than 7,000 agents working for the Institution have been awarded CISI certification. CaixaBank, the CISI and the Pompeu Fabra University have already extended their collaboration agreement until 2019 to get a further 1,500 professionals certified.

Since CISI CEO, Simon Culhane, was visiting Barcelona, we took the opportunity to speak to this professional banker with an outstanding career in international banking institutions, such as Deutsche Bank and Lloyds as well as political experience as a member of the Prime Minister’s Efficiency Unit under John Major and Tony Blair.

Why do the new regulations of financial advice place so much importance on training?

As a result of the financial crisis, society has lost trust in financial institutions. One of the goals of MiFID II is to raise the bar for professionalism in the sector and win back the public’s trust.

From left to right: Simon Culhane, CEO of the CISI; Francesc Xavier Coll, CEO of CaixaBank and the Human Resources and Organisation Director; and Carme Martinell, CEO of the Pompeu Fabra University - Barcelona School of Management.

How should we go about doing this?

Professionalism for a bank employee can be defined by three factors: knowledge, skills and integrity, and the customer must be aware of all of them. You achieve trust when customers see that their agents are working in the right way both professionally and ethically.

Do you think that it will be a long time before we can say that the public’s trust has been won back?

Not at all. In fact, it’s already happening and I’m not the only one saying it, the European Central Bank is as well. Anyway, there’s a saying in English that goes: “Trust arrives on foot but leaves on horseback.” It’s going to be a slow process.

The CISI is thought to be one of the most important financial training certifications in the world. Why is that?

Mainly because of our credibility and international recognition. The CISI certification has been validated in 45 countries, which means that employees awarded the certificate can easily work in other jurisdictions

What has been the key for achieving this creditability and standing out among other forms of certification in the sector?

One of the secrets is our collaborators who help us to create the exams and write the questions. We have support from around 350 financial advisors, all of them still working in the sector. Most of them are based in London, but we are getting more and more volunteers in from around the world.

What does a financial adviser need to do to pass the CISI exam?

The same thing as with any other exam: study! It’s not just about focussing on the theory because there’s also a practical part that needs to be worked on, which, in light of the new regulations, is hugely important.

The CISI was a pioneer organisation in introducing ethical matters into financial training. Is it possible to measure ethics?

No, it’s very complicated. What we have is a questionnaire made up of 500 questions in which moving on to the next question depends on how you respond to the previous one. You can’t give a score or certificate to show that someone is more ethical than other people, but we can check that they know the difference between right and wrong.

Are there differences in how countries understand ethics?

We provide a seminar on ethics in banks around the world and most people have a good grasp of the fact that they need to be clear and transparent. Though there are differences that, in my opinion, are due to the salary structures. In Europe a bonus is added on to your salary but in the States a bonus multiplies your salary, sometimes up to amounts well above the base salary. This system sometimes drives people to the edge of ethics.

]]>
In 2009, a year after the start of the financial crisis, the Chartered Institute for Securities and Investment (CISI) was founded in London by means of a charter signed by Queen Elizabeth II. The Royal Charter is a special privilege in the United Kingdom, set aside for institutions that work in the public interest. As such, the CISI became a pioneer organisation for certifying and promoting professional expertise for financial advisors and for generating trust in the financial sector.

Now, the CISI provides financial consultancy certification, which is recognised in 45 countries, which proves that anyone who can pass the rigorous exam is able to provide excellent financial consultancy services.

The MiFID II framework coming into force in January 2018 means that it is highly important that banking agents have the right level of training and that they have a certificate to prove this. CaixaBank was the first financial institution in Spain to offer its employees access to the CISI certification, by completing the university course created by the Pompeu Fabra University-Barcelona School of Management especially for CaixaBank employees. To date, more than 7,000 agents working for the Institution have been awarded CISI certification. CaixaBank, the CISI and the Pompeu Fabra University have already extended their collaboration agreement until 2019 to get a further 1,500 professionals certified.

Since CISI CEO, Simon Culhane, was visiting Barcelona, we took the opportunity to speak to this professional banker with an outstanding career in international banking institutions, such as Deutsche Bank and Lloyds as well as political experience as a member of the Prime Minister’s Efficiency Unit under John Major and Tony Blair.

Why do the new regulations of financial advice place so much importance on training?

As a result of the financial crisis, society has lost trust in financial institutions. One of the goals of MiFID II is to raise the bar for professionalism in the sector and win back the public’s trust.

From left to right: Simon Culhane, CEO of the CISI; Francesc Xavier Coll, CEO of CaixaBank and the Human Resources and Organisation Director; and Carme Martinell, CEO of the Pompeu Fabra University - Barcelona School of Management.

How should we go about doing this?

Professionalism for a bank employee can be defined by three factors: knowledge, skills and integrity, and the customer must be aware of all of them. You achieve trust when customers see that their agents are working in the right way both professionally and ethically.

Do you think that it will be a long time before we can say that the public’s trust has been won back?

Not at all. In fact, it’s already happening and I’m not the only one saying it, the European Central Bank is as well. Anyway, there’s a saying in English that goes: “Trust arrives on foot but leaves on horseback.” It’s going to be a slow process.

The CISI is thought to be one of the most important financial training certifications in the world. Why is that?

Mainly because of our credibility and international recognition. The CISI certification has been validated in 45 countries, which means that employees awarded the certificate can easily work in other jurisdictions

What has been the key for achieving this creditability and standing out among other forms of certification in the sector?

One of the secrets is our collaborators who help us to create the exams and write the questions. We have support from around 350 financial advisors, all of them still working in the sector. Most of them are based in London, but we are getting more and more volunteers in from around the world.

What does a financial adviser need to do to pass the CISI exam?

The same thing as with any other exam: study! It’s not just about focussing on the theory because there’s also a practical part that needs to be worked on, which, in light of the new regulations, is hugely important.

The CISI was a pioneer organisation in introducing ethical matters into financial training. Is it possible to measure ethics?

No, it’s very complicated. What we have is a questionnaire made up of 500 questions in which moving on to the next question depends on how you respond to the previous one. You can’t give a score or certificate to show that someone is more ethical than other people, but we can check that they know the difference between right and wrong.

Are there differences in how countries understand ethics?

We provide a seminar on ethics in banks around the world and most people have a good grasp of the fact that they need to be clear and transparent. Though there are differences that, in my opinion, are due to the salary structures. In Europe a bonus is added on to your salary but in the States a bonus multiplies your salary, sometimes up to amounts well above the base salary. This system sometimes drives people to the edge of ethics.

]]>
0
<![CDATA[CaixaBank, Global Payments, Samsung, Visa and Arval will set up their commerce and payment methods innovation hub at Barcelona’s Pier01]]> https://blog.caixabank.es/?p=23645 2017-07-13T02:00:00.0Z 2017-07-13T02:00:00.0Z <![CDATA[CaixaBank, Global Payments, Samsung, Visa and Arval will set up their commerce and payment methods innovation hub at Barcelona’s Pier01]]> The Payment Innovation Hub for commerce and payment methods, backed by partners CaixaBank, Global Payments Inc., Samsung, Visa and Arval, will be based at Pier 01, the Barcelona Tech City digital start-up cluster.

The hub will occupy 1,000 m2 of the basement floor, featuring workspaces for the team, as well as the full array of services required for R&D projects: coworking zones, phone booth spaces for conferences and videoconferences, training and masterclass rooms, outreach areas for exhibitions and demonstrations, and so on.

There will also be an auditorium with capacity for 180 people, which will host activities at the hub, as well as any third-party events seeking a space associated with innovation and creativity. One of the hub’s main goals is to open R&D projects to partnership with third-party research companies (start-ups, SMEs, and major corporations) and organisations, taking a collaborative approach to shaping the payment methods of tomorrow. The hub is also set to have a smaller space on the first floor of Pier01.

Work is set to begin on repurposing the space this summer, and the hub is due to open in late 2017.

Spain’s first commerce and payment methods innovation hub

The mission of the Payment Innovation Hub is to provide society with outstanding user experiences in online and offline shopping and commerce.

This represents Spain's first commerce and payment methods innovation hub, and one of the first worldwide to feature several partners, each a leader in their respective industries, coming together to work on R&D initiatives.

Investment of 5 million euros has been earmarked over the next 3 years to get the hub up and running.

Industry leaders working as a team

The aim is to build and establish a world-leading innovation hub in payment methods. Indeed, the partner companies behind the initiative are among the most innovative anywhere in the world in their respective areas of specialisation.

CaixaBank is considered a major driver of innovation in financial services worldwide, serving 5.4 million online banking customers, of which 3.8 million are regular mobile banking users. The bank leads the electronic banking market, with more than 15.6 million cards in circulation and a market share in terms of turnover of 23.3%. It was one of the first banks anywhere in the world to commercially launch contactless payment systems and mobile payment platforms, winning it numerous international awards. For further information: https://www.caixabank.com

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil. For more information about Global Payments, our Service. Driven. Commerce brand and our technologies, please visit www.globalpaymentsinc.com.

Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and memory, system LSI and LED solutions. For the latest news, please visit the Samsung Newsroom at http://news.samsung.com

Visa Inc. (NYSE: V) is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world’s most advanced processing networks — VisaNet — that is capable of handling more than 65,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants.

Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, pay ahead with prepaid or pay later with credit products. For more information, visit our website (www.visaeurope.com), the Visa Vision blog (vision.visaeurope.com), and @VisaInEurope

Arval: Founded in 1989 and fully owned by BNP Paribas, Arval specializes in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 6,400 employees. Arval’s total leased fleet adds up to 1,028,142 vehicles throughout the world (December 2016). Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity. For further information: https://www.arval.com

]]>
The Payment Innovation Hub for commerce and payment methods, backed by partners CaixaBank, Global Payments Inc., Samsung, Visa and Arval, will be based at Pier 01, the Barcelona Tech City digital start-up cluster.

The hub will occupy 1,000 m2 of the basement floor, featuring workspaces for the team, as well as the full array of services required for R&D projects: coworking zones, phone booth spaces for conferences and videoconferences, training and masterclass rooms, outreach areas for exhibitions and demonstrations, and so on.

There will also be an auditorium with capacity for 180 people, which will host activities at the hub, as well as any third-party events seeking a space associated with innovation and creativity. One of the hub’s main goals is to open R&D projects to partnership with third-party research companies (start-ups, SMEs, and major corporations) and organisations, taking a collaborative approach to shaping the payment methods of tomorrow. The hub is also set to have a smaller space on the first floor of Pier01.

Work is set to begin on repurposing the space this summer, and the hub is due to open in late 2017.

Spain’s first commerce and payment methods innovation hub

The mission of the Payment Innovation Hub is to provide society with outstanding user experiences in online and offline shopping and commerce.

This represents Spain's first commerce and payment methods innovation hub, and one of the first worldwide to feature several partners, each a leader in their respective industries, coming together to work on R&D initiatives.

Investment of 5 million euros has been earmarked over the next 3 years to get the hub up and running.

Industry leaders working as a team

The aim is to build and establish a world-leading innovation hub in payment methods. Indeed, the partner companies behind the initiative are among the most innovative anywhere in the world in their respective areas of specialisation.

CaixaBank is considered a major driver of innovation in financial services worldwide, serving 5.4 million online banking customers, of which 3.8 million are regular mobile banking users. The bank leads the electronic banking market, with more than 15.6 million cards in circulation and a market share in terms of turnover of 23.3%. It was one of the first banks anywhere in the world to commercially launch contactless payment systems and mobile payment platforms, winning it numerous international awards. For further information: https://www.caixabank.com

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil. For more information about Global Payments, our Service. Driven. Commerce brand and our technologies, please visit www.globalpaymentsinc.com.

Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and memory, system LSI and LED solutions. For the latest news, please visit the Samsung Newsroom at http://news.samsung.com

Visa Inc. (NYSE: V) is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world’s most advanced processing networks — VisaNet — that is capable of handling more than 65,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants.

Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, pay ahead with prepaid or pay later with credit products. For more information, visit our website (www.visaeurope.com), the Visa Vision blog (vision.visaeurope.com), and @VisaInEurope

Arval: Founded in 1989 and fully owned by BNP Paribas, Arval specializes in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 6,400 employees. Arval’s total leased fleet adds up to 1,028,142 vehicles throughout the world (December 2016). Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity. For further information: https://www.arval.com

]]>
0
<![CDATA[CaixaBank customers tell us about their experiences as FC Barcelona players]]> https://blog.caixabank.es/?p=23645 2017-07-12T00:00:00.0Z 2017-07-12T00:00:00.0Z <![CDATA[CaixaBank customers tell us about their experiences as FC Barcelona players]]> Josep, Jordi and Joan are three of the main players in the project, ‘Buscamos Titulares’, an initiative promoted by CaixaBank that has allowed 44 people to take part in a match at Camp Nou with same conditions as Barcelona’s first team players.

Like all of the other participants, they are Barça supporters who all have the “Visa Barça” card from CaixaBank and won the giveaway organised by the financial institution.

They come from different regions of Spain, mainly from Catalonia, but also from the Balearic Islands, Castilla-La Mancha, Galicia, Madrid and Extremadura, and enjoyed an experience that they described as unique.

“It was a dream come true”

“It was a dream come true. I had two dreams in life: to have my photo taken with Johan Cruyff and to play a match at Camp Nou. Now I can safely say that two of my dreams have come true”, said an energetic Jordi Reverter, one of the lucky customers.

The 44 players were invited to spend an afternoon at the Camp Nou stadium, to see the new changing rooms and try on the new 2017/2018 kit.

“The whole process has been very exciting. Stepping foot on the grass, using the Camp Nou changing rooms, getting out on to the pitch... It’s a huge thrill,” said Josep Borrell, another of the participants at the event.

Another winner, Joan Melich, went further, saying: “It was a really fun experience. I enjoyed it because you really get an idea of how impressive the pitch is. The tunnel, the stadium chapel with the statue of the Virgin of Montserrat, the size of the pitch... If you’re one of the home players, Camp Nou must give you a huge feeling of responsibility.”

The pitch looks enormous

All details were seen to and a team of trainers led a technical chat before the players went out on to the pitch. After some basic instructions, the players got warmed up and started the match. “We suggested that the coach put us in a 4-4-2 formation to defend the goal and avoid gaps. In the end it was a 1-1 draw - we scored a goal at the opportunity that we had,” explained Joan.

The low score was a reflection of just how big the pitch felt for the 44 CaixaBank cardholders, who were pushed to the limit. “With the ball at your feet the pitch feels enormous,” said Josep.

In response, Jordi said, “it’s big, but not that big. What really takes you is how the stands look and how immense they are, where 100,000 people would be watching your every move.”

After the event, the players went back into the changing rooms to get changed and enjoy an exclusive visit to the museum and dinner with their guests in the Camp Nou Presidential Box. “There’s no doubt that it was a perfect experience. It’s great that businesses like CaixaBank organise and offer special treatment for their client; it just goes to show that we mean more to them than just number,” Jordi concluded.

]]>
Josep, Jordi and Joan are three of the main players in the project, ‘Buscamos Titulares’, an initiative promoted by CaixaBank that has allowed 44 people to take part in a match at Camp Nou with same conditions as Barcelona’s first team players.

Like all of the other participants, they are Barça supporters who all have the “Visa Barça” card from CaixaBank and won the giveaway organised by the financial institution.

They come from different regions of Spain, mainly from Catalonia, but also from the Balearic Islands, Castilla-La Mancha, Galicia, Madrid and Extremadura, and enjoyed an experience that they described as unique.

“It was a dream come true”

“It was a dream come true. I had two dreams in life: to have my photo taken with Johan Cruyff and to play a match at Camp Nou. Now I can safely say that two of my dreams have come true”, said an energetic Jordi Reverter, one of the lucky customers.

The 44 players were invited to spend an afternoon at the Camp Nou stadium, to see the new changing rooms and try on the new 2017/2018 kit.

“The whole process has been very exciting. Stepping foot on the grass, using the Camp Nou changing rooms, getting out on to the pitch... It’s a huge thrill,” said Josep Borrell, another of the participants at the event.

Another winner, Joan Melich, went further, saying: “It was a really fun experience. I enjoyed it because you really get an idea of how impressive the pitch is. The tunnel, the stadium chapel with the statue of the Virgin of Montserrat, the size of the pitch... If you’re one of the home players, Camp Nou must give you a huge feeling of responsibility.”

The pitch looks enormous

All details were seen to and a team of trainers led a technical chat before the players went out on to the pitch. After some basic instructions, the players got warmed up and started the match. “We suggested that the coach put us in a 4-4-2 formation to defend the goal and avoid gaps. In the end it was a 1-1 draw - we scored a goal at the opportunity that we had,” explained Joan.

The low score was a reflection of just how big the pitch felt for the 44 CaixaBank cardholders, who were pushed to the limit. “With the ball at your feet the pitch feels enormous,” said Josep.

In response, Jordi said, “it’s big, but not that big. What really takes you is how the stands look and how immense they are, where 100,000 people would be watching your every move.”

After the event, the players went back into the changing rooms to get changed and enjoy an exclusive visit to the museum and dinner with their guests in the Camp Nou Presidential Box. “There’s no doubt that it was a perfect experience. It’s great that businesses like CaixaBank organise and offer special treatment for their client; it just goes to show that we mean more to them than just number,” Jordi concluded.

]]>
0