<![CDATA[CaixaBank - Communication]]> https://www.caixabank.com/aplnr/comunicacion/buscador/servicio.noticiasRSS_en.html WordPress <![CDATA[CaixaBank, named “Best Private Bank in Europe for Big Data Analytics and Artificial Intelligence” and for “Digital Marketing and Communication” by PWM (FT Group)]]> https://blog.caixabank.es/?p=23645 2022-06-24T00:00:00.0Z 2022-06-24T00:00:00.0Z <![CDATA[CaixaBank, named “Best Private Bank in Europe for Big Data Analytics and Artificial Intelligence” and for “Digital Marketing and Communication” by PWM (FT Group)]]>  

CaixaBank, Spain's leading bank, has received for the first time two awards in a same year at the Wealth Tech Awards organised by UK’s Professional Wealth Management (PWM), the Financial Times Group magazine specialising in private banking and wealth management.

This year, CaixaBank has been renamed "Best Private Bank for Big Data Analytics and Artificial Intelligence in Europe 2022", an award it already received in 2021, and it also has been recognised as "Best Private Bank for Digital Marketing and Communication in Europe 2022".

The awards, this year in their fifth edition, recognise private banking entities that demonstrate excellence in their technology, innovation and digital transformation. The panel of judges, made up of professionals who are specialists in the sector, analysed the products and services of private banking entities from all over the world to identify innovations that are making the biggest contribution to promoting change in the sector.

The double acknowledgement of CaixaBank Private Banking is the result of a strategy of constant innovation that has driven the bank to lead the use of new technologies and in turn improve its products and services, with the aim of offering the best customer experience.

In recent years, the bank has established itself as a trailblazer in big data analytics and artificial intelligence for the creation of algorithms to perform not only a more appropriate segmentation of its Private Banking customers, but also the early detection of patterns indicating that this customer demands specialised service. As a result, the bank has increased its customer's knowledge, providing a personalised value proposal, with better advice, that is more flexible and efficient.

In the area of digital marketing and communication, the jury valued the new communication tools launched by the bank in its commitment to offering the best customer experience, for both those who prefer to go to the bank's branches to talk with their adviser in person and those who require further flexibility and convenience in their relationship and when operating with their bank.

Víctor Allende, Head of CaixaBank Private Banking, stated: "In recent years, we have consolidated our hybrid relationship model, which combines personalised service at specialised branches with the best digital tools for our relationship with the customer, thanks to reinforcing the bank's communication channels and social networks.  In addition, Big data and artificial intelligence play a vital role in the innovation of the asset management and advice sector, generating further commercial efficacy and a better service for the customer, as they allow personalising service models and designing products and services”.

Furthermore, the magazine PWM has also awarded a prize to the private banking business of the Portuguese bank BPI, which is part of the CaixaBank Group, naming it "Best Private Bank for digital portfolio management in Europe 2022".

The award ceremony for PWM's Wealth Tech Awards 2022 was held yesterday, 23 June, in the city of London, an event that gathered prominent representatives of the global private banking sector.

In recent months, CaixaBank has received several awards in the area of innovation, such as the "Most Innovative Financial Institution in Western Europe 2022" awarded by the US magazine Global Finance and the "Global Innovator Award" at the EFMA-Accenture Banking Innovation Awards 2021.

CaixaBank Private Banking

CaixaBank Private Banking's value proposition offers various service models to adapt to each customer's needs and preferences. The CaixaBank Private Banking model features a team of close to 1,000 specialised professionals and has 73 specific centres distributed nationwide.

The strategy of the Private Banking business is focused on employing highly qualified, committed and talented advisers at the bank, and the latest technologies, with the aim of offering the best customer experience anytime and anywhere.

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CaixaBank, Spain's leading bank, has received for the first time two awards in a same year at the Wealth Tech Awards organised by UK’s Professional Wealth Management (PWM), the Financial Times Group magazine specialising in private banking and wealth management.

This year, CaixaBank has been renamed "Best Private Bank for Big Data Analytics and Artificial Intelligence in Europe 2022", an award it already received in 2021, and it also has been recognised as "Best Private Bank for Digital Marketing and Communication in Europe 2022".

The awards, this year in their fifth edition, recognise private banking entities that demonstrate excellence in their technology, innovation and digital transformation. The panel of judges, made up of professionals who are specialists in the sector, analysed the products and services of private banking entities from all over the world to identify innovations that are making the biggest contribution to promoting change in the sector.

The double acknowledgement of CaixaBank Private Banking is the result of a strategy of constant innovation that has driven the bank to lead the use of new technologies and in turn improve its products and services, with the aim of offering the best customer experience.

In recent years, the bank has established itself as a trailblazer in big data analytics and artificial intelligence for the creation of algorithms to perform not only a more appropriate segmentation of its Private Banking customers, but also the early detection of patterns indicating that this customer demands specialised service. As a result, the bank has increased its customer's knowledge, providing a personalised value proposal, with better advice, that is more flexible and efficient.

In the area of digital marketing and communication, the jury valued the new communication tools launched by the bank in its commitment to offering the best customer experience, for both those who prefer to go to the bank's branches to talk with their adviser in person and those who require further flexibility and convenience in their relationship and when operating with their bank.

Víctor Allende, Head of CaixaBank Private Banking, stated: "In recent years, we have consolidated our hybrid relationship model, which combines personalised service at specialised branches with the best digital tools for our relationship with the customer, thanks to reinforcing the bank's communication channels and social networks.  In addition, Big data and artificial intelligence play a vital role in the innovation of the asset management and advice sector, generating further commercial efficacy and a better service for the customer, as they allow personalising service models and designing products and services”.

Furthermore, the magazine PWM has also awarded a prize to the private banking business of the Portuguese bank BPI, which is part of the CaixaBank Group, naming it "Best Private Bank for digital portfolio management in Europe 2022".

The award ceremony for PWM's Wealth Tech Awards 2022 was held yesterday, 23 June, in the city of London, an event that gathered prominent representatives of the global private banking sector.

In recent months, CaixaBank has received several awards in the area of innovation, such as the "Most Innovative Financial Institution in Western Europe 2022" awarded by the US magazine Global Finance and the "Global Innovator Award" at the EFMA-Accenture Banking Innovation Awards 2021.

CaixaBank Private Banking

CaixaBank Private Banking's value proposition offers various service models to adapt to each customer's needs and preferences. The CaixaBank Private Banking model features a team of close to 1,000 specialised professionals and has 73 specific centres distributed nationwide.

The strategy of the Private Banking business is focused on employing highly qualified, committed and talented advisers at the bank, and the latest technologies, with the aim of offering the best customer experience anytime and anywhere.

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<![CDATA[Aqualia secures a €1.1 billion green syndicated loan led by CaixaBank]]> https://blog.caixabank.es/?p=23645 2022-06-23T11:00:00.0Z 2022-06-23T11:00:00.0Z <![CDATA[Aqualia secures a €1.1 billion green syndicated loan led by CaixaBank]]> Aqualia, one of the world's leading water management companies, has secured a €1.1 billion syndicated green corporate loan, with participation from ten banks. The syndicate was led by CaixaBank, who has acted as coordinator, agent bank, sole bookrunner and sustainability agent.

The loan will be used to finance and refinance eligible green projects as well as Aqualia’s  core activities, such as water and waste treatment, water distribution and storage, renewable energy and sustainable transport, among others.

The loan is the largest green syndicated loan in Spain this year. The financing is linked to Aqualia's Green Financing Framework, which has been advised by CaixaBank, and had a Second Party Opinion from DNV, which has validated the eligibility of the projects that are aligned with Loan Market Association's Green Loan Principles.

Isidoro Marbán, Aqualia's CFO, commented: "This financing provides Aqualia with great stability in its long-term capital structure at a time when financial markets are highly volatile. It further recognises the strength of the business and its commitment to a sustainable economy and sustainable services".   

Allen & Overy and Garrigues acted as legal advisors to the transaction.

Aqualia serves 45 million people in 17 countries with sustainability as a strategic principle in its management

Aqualia is the water management company owned by FCC (51%) and the ethical fund IFM Investors (49%). The company is the 4th largest water company in Europe by population served and the 9th largest in the world, according to the Global Water Intelligence ranking (March 2021). It serves 45 million users and promotes long-term projects in 17 countries: Algeria, Saudi Arabia, Colombia, Chile, Peru, Egypt, Arab Emirates, Spain, France, Italy, Mexico, Oman, Portugal, Qatar, Czech Republic, Romania and Georgia.

The company is a leading brand in the sector, deploying cutting-edge technologies, as well as being highly specialised, transparent and innovative. It is led by a committed and experienced team which constantly seeks to improve efficiency in production processes and optimisation of resources and has its end users as a key priority.

The commitment and responsibility to the municipalities in which Aqualia operates is not limited to the provision of the service but goes beyond that. It always seeks to contribute to improving the well-being of the people and, in particular, of the most vulnerable groups.

CaixaBank, a European benchmark in sustainability

CaixaBank's sustainability initiatives focus on promoting the energy transition of companies and society as a whole, including the development of solutions for individuals focusing on mobility and sustainable housing, and the promotion of investments with ESG criteria.

Within the framework of the new 2022-2024 Strategic Plan, CaixaBank aims to mobilise €64,000 million in sustainable financing, through the promotion of various initiatives focused on product offerings, ESG advice, awareness-raising and training.

CaixaBank is ranked 6th in Europe in green and sustainable loans by volume in the Top Tier leage tables, according to Refinitiv, where it is also the highest-ranked among Spanish banks.

About CaixaBank

CaixaBank is the leading financial group in Spain. With assets held totalling more than €689 billion, CaixaBank is Spain's largest bank and a major financial institution in Europe. Of note is its strong presence in Portugal, where it controls 100% of BPI.  The group, chaired by José Ignacio Goirigolzarri and directed by Gonzalo Gortázar, has 20.4 million customers, the largest network of branches and ATMs in Spain and Portugal, and it is a leader in online banking, with a base of 11 million digital customers.

]]>
Aqualia, one of the world's leading water management companies, has secured a €1.1 billion syndicated green corporate loan, with participation from ten banks. The syndicate was led by CaixaBank, who has acted as coordinator, agent bank, sole bookrunner and sustainability agent.

The loan will be used to finance and refinance eligible green projects as well as Aqualia’s  core activities, such as water and waste treatment, water distribution and storage, renewable energy and sustainable transport, among others.

The loan is the largest green syndicated loan in Spain this year. The financing is linked to Aqualia's Green Financing Framework, which has been advised by CaixaBank, and had a Second Party Opinion from DNV, which has validated the eligibility of the projects that are aligned with Loan Market Association's Green Loan Principles.

Isidoro Marbán, Aqualia's CFO, commented: "This financing provides Aqualia with great stability in its long-term capital structure at a time when financial markets are highly volatile. It further recognises the strength of the business and its commitment to a sustainable economy and sustainable services".   

Allen & Overy and Garrigues acted as legal advisors to the transaction.

Aqualia serves 45 million people in 17 countries with sustainability as a strategic principle in its management

Aqualia is the water management company owned by FCC (51%) and the ethical fund IFM Investors (49%). The company is the 4th largest water company in Europe by population served and the 9th largest in the world, according to the Global Water Intelligence ranking (March 2021). It serves 45 million users and promotes long-term projects in 17 countries: Algeria, Saudi Arabia, Colombia, Chile, Peru, Egypt, Arab Emirates, Spain, France, Italy, Mexico, Oman, Portugal, Qatar, Czech Republic, Romania and Georgia.

The company is a leading brand in the sector, deploying cutting-edge technologies, as well as being highly specialised, transparent and innovative. It is led by a committed and experienced team which constantly seeks to improve efficiency in production processes and optimisation of resources and has its end users as a key priority.

The commitment and responsibility to the municipalities in which Aqualia operates is not limited to the provision of the service but goes beyond that. It always seeks to contribute to improving the well-being of the people and, in particular, of the most vulnerable groups.

CaixaBank, a European benchmark in sustainability

CaixaBank's sustainability initiatives focus on promoting the energy transition of companies and society as a whole, including the development of solutions for individuals focusing on mobility and sustainable housing, and the promotion of investments with ESG criteria.

Within the framework of the new 2022-2024 Strategic Plan, CaixaBank aims to mobilise €64,000 million in sustainable financing, through the promotion of various initiatives focused on product offerings, ESG advice, awareness-raising and training.

CaixaBank is ranked 6th in Europe in green and sustainable loans by volume in the Top Tier leage tables, according to Refinitiv, where it is also the highest-ranked among Spanish banks.

About CaixaBank

CaixaBank is the leading financial group in Spain. With assets held totalling more than €689 billion, CaixaBank is Spain's largest bank and a major financial institution in Europe. Of note is its strong presence in Portugal, where it controls 100% of BPI.  The group, chaired by José Ignacio Goirigolzarri and directed by Gonzalo Gortázar, has 20.4 million customers, the largest network of branches and ATMs in Spain and Portugal, and it is a leader in online banking, with a base of 11 million digital customers.

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<![CDATA[10 ejemplos de reciclaje de productos que utilizan grandes marcas]]> https://blog.caixabank.es/?p=23645 2022-06-22T17:29:33.0Z 2022-06-22T17:29:33.0Z <![CDATA[10 ejemplos de reciclaje de productos que utilizan grandes marcas]]> 0 <![CDATA[CaixaBank grants FRV a line of green guarantees amounting to €40 million]]> https://blog.caixabank.es/?p=23645 2022-06-20T11:00:00.0Z 2022-06-20T11:00:00.0Z <![CDATA[CaixaBank grants FRV a line of green guarantees amounting to €40 million]]> CaixaBank has granted Fotowatio Renewable Ventures (FRV), the world’s leading developer of sustainable energy solutions, part of Abdul Latif Jameel Energy, a line of green guarantees amounting to €40 million. This green facility will be available for one year, with an option for renewal, and will enable FRV to develop projects with a positive impact on the environment, as well as improve its financial flexibility.

This financing operation further highlights FRV’s commitment towards advancing the sustainability of its business. Javier Huergo, Chief Investment Officer at FRV, stated, "This agreement will allow us to continue to promote access to renewable energies through solutions that contribute to the sustainable development of the communities in which we operate. This is an important development which will contribute to improving the energy system's performance with a significantly cleaner and more competitive energy supply."

FRV plans to invest $1.5 billion in doubling its total installed capacity and thus substantially exceed 4 GW by 2024. It will do so through employing new business models and leveraging innovative technologies, such as green hydrogen and batteries.

This operation is another example of CaixaBank's innovation and is underpinned by its diversification plan, under which the bank seeks to adapt sustainable financing solutions to transaction banking products most used by companies. In 2021, CaixaBank completed 15 sustainable  transaction banking operations, distributing €4.2 billion to companies in various sectors through pioneering solutions in reverse factoring, factoring, guarantee lines, and others.

CaixaBank, committed to sustainability

CaixaBank has a steadfast  commitment to sustainability. Through its activities, the Bank is supporting environmentally friendly initiatives and projects that contribute to preventing and mitigating climate change and encourage the transition to a low-carbon economy and social development.

In 2021, the bank mobilised €31.4 billion in sustainable financing, representing a 150% increase in the volume of sustainable financing year on year. 

At the end of Q1 2022, CaixaBank was the 6th European bank  and the number one Spanish bank in green and sustainable loans according to Refinitiv’s League Tables Top Tier by volume.

FRV, from developer to independent power producer

FRV, part of Abdul Latif Jameel Energy, is a global leader in the development of renewable energy. Seeking to continue to lead the global transition towards a more sustainable energy future, FRV has evolved from being a pure developer to an independent power producer.

FRV aims to become one of the main green energy and infrastructure platforms worldwide. To achieve this, the company plans to invest more than $1.5 billion in doubling its total installed capacity from 2 GW in 2021 to 4 GW by 2024.

]]>
CaixaBank has granted Fotowatio Renewable Ventures (FRV), the world’s leading developer of sustainable energy solutions, part of Abdul Latif Jameel Energy, a line of green guarantees amounting to €40 million. This green facility will be available for one year, with an option for renewal, and will enable FRV to develop projects with a positive impact on the environment, as well as improve its financial flexibility.

This financing operation further highlights FRV’s commitment towards advancing the sustainability of its business. Javier Huergo, Chief Investment Officer at FRV, stated, "This agreement will allow us to continue to promote access to renewable energies through solutions that contribute to the sustainable development of the communities in which we operate. This is an important development which will contribute to improving the energy system's performance with a significantly cleaner and more competitive energy supply."

FRV plans to invest $1.5 billion in doubling its total installed capacity and thus substantially exceed 4 GW by 2024. It will do so through employing new business models and leveraging innovative technologies, such as green hydrogen and batteries.

This operation is another example of CaixaBank's innovation and is underpinned by its diversification plan, under which the bank seeks to adapt sustainable financing solutions to transaction banking products most used by companies. In 2021, CaixaBank completed 15 sustainable  transaction banking operations, distributing €4.2 billion to companies in various sectors through pioneering solutions in reverse factoring, factoring, guarantee lines, and others.

CaixaBank, committed to sustainability

CaixaBank has a steadfast  commitment to sustainability. Through its activities, the Bank is supporting environmentally friendly initiatives and projects that contribute to preventing and mitigating climate change and encourage the transition to a low-carbon economy and social development.

In 2021, the bank mobilised €31.4 billion in sustainable financing, representing a 150% increase in the volume of sustainable financing year on year. 

At the end of Q1 2022, CaixaBank was the 6th European bank  and the number one Spanish bank in green and sustainable loans according to Refinitiv’s League Tables Top Tier by volume.

FRV, from developer to independent power producer

FRV, part of Abdul Latif Jameel Energy, is a global leader in the development of renewable energy. Seeking to continue to lead the global transition towards a more sustainable energy future, FRV has evolved from being a pure developer to an independent power producer.

FRV aims to become one of the main green energy and infrastructure platforms worldwide. To achieve this, the company plans to invest more than $1.5 billion in doubling its total installed capacity from 2 GW in 2021 to 4 GW by 2024.

]]>
0
<![CDATA[Avalon Properties and Ares Management sign a sustainable financing agreement with CaixaBank to develop the first two plots of the Madrid Region's VIVE Plan]]> https://blog.caixabank.es/?p=23645 2022-06-16T12:00:00.0Z 2022-06-16T12:00:00.0Z <![CDATA[Avalon Properties and Ares Management sign a sustainable financing agreement with CaixaBank to develop the first two plots of the Madrid Region's VIVE Plan]]> Avalon, a residential asset manager in Spain that is majority-owned by Ares Management Real Estate funds (“Ares”), has signed a sustainable financing agreement with CaixaBank for the development of two plots of land awarded by the Community of Madrid’s Plan VIVE for a total of more than €300 million. 

The first of the two plots comprises the development of more than 1,700 homes in 11 different projects and the second comprises the development of more than 1,850 homes in 12 projects.

The projects are designed to comply with the required environmental and sustainability criteria according to the Green and Social Loan Principles, thus guaranteeing the project’s purpose as promoting sustainable economic activity.

The 23 projects are designed to comply with the criteria required to achieve a BREEAM GOOD rating, one of the most technically advanced and world-leading sustainable building certifications, along with an A energy rating, which certifies the highest level of energy efficiency.

The collaboration between the Community of Madrid and Avalon represents the first public-private partnership for promoting the development of rental projects aimed at tackling the shortage of affordable homes for lower- and middle-income communities. These projects are intended to provide rental units available at prices that are materially lower than current market rates.

Upon completion of the development of the two plots, the portfolio managed by Avalon and Ares will be made up of more than 5,600 assets, most of which will be new builds aimed at the Build-to-Rent market. The combination of professional management and approachability and, crucially, Avalon and Ares’ shared commitment to social responsibility makes them the strong managers for the kind of homes aimed for development under Plan VIVE.

Pablo Paramio, CEO of Avalon, said: “The signing of a sustainable financing agreement with CaixaBank for carrying out these property developments is an industry milestone, and we are very proud to continue making progress with our commitment to CSR, responding to a social need through a public-private partnership based on a more sustainable future outlook.”

Alvaro Urbon, Vice President in Ares Real Estate Group, said: “We are very excited to be moving forward with Avalon on expanding and improving the number of more affordable and sustainable rental properties in the Madrid region. Plan VIVE is a pioneering and much needed initiative for tackling the shortage of affordably priced rental properties as we continue to deliver on our commitment to supporting inclusive and equitable economies.”

CaixaBank is one of the financial institutions most committed to sustainability. Through its activities, the Bank is supporting environmentally friendly initiatives and projects that contribute to preventing and mitigating climate change and encourage social development and the transition to a low-carbon economy. In 2021, the bank mobilised €31.4 billion in sustainable financing, representing a 150% increase year on year.

CaixaBank ranked as the 6th bank in Europe in green and sustainable loans in the League Tables Top Tier by volume, according to Refinitiv, and is Spain's topbank in this ranking.

About Avalon

Avalon is the leader in residential rental properties in the Madrid Region of Spain. It was founded in 2018 by Ares Management Corporation to create the only pure PRS platform in Madrid through an aggregation strategy focusing on asset quality and resilience. Its focus and clearly defined strategy have placed Avalon in a leading position in developing the residential market in Madrid, allowing for the democratisation of access to quality rental properties at affordable prices. Avalon aims to offer its shareholders higher, risk-adjusted profitability through acquisitions that create value for its portfolio and added-value asset management with a strong focus on ESG.  

About Ares Management Corporation

Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, private equity, real estate and infrastructure asset classes. We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. By collaborating across our investment groups, we aim to generate consistent and attractive investment returns throughout market cycles. As of March 31, 2022, Ares Management Corporation's global platform had approximately $325 billion of assets under management, with over 2,100 employees operating across North America, Europe, Asia Pacific and the Middle East.

]]>
Avalon, a residential asset manager in Spain that is majority-owned by Ares Management Real Estate funds (“Ares”), has signed a sustainable financing agreement with CaixaBank for the development of two plots of land awarded by the Community of Madrid’s Plan VIVE for a total of more than €300 million. 

The first of the two plots comprises the development of more than 1,700 homes in 11 different projects and the second comprises the development of more than 1,850 homes in 12 projects.

The projects are designed to comply with the required environmental and sustainability criteria according to the Green and Social Loan Principles, thus guaranteeing the project’s purpose as promoting sustainable economic activity.

The 23 projects are designed to comply with the criteria required to achieve a BREEAM GOOD rating, one of the most technically advanced and world-leading sustainable building certifications, along with an A energy rating, which certifies the highest level of energy efficiency.

The collaboration between the Community of Madrid and Avalon represents the first public-private partnership for promoting the development of rental projects aimed at tackling the shortage of affordable homes for lower- and middle-income communities. These projects are intended to provide rental units available at prices that are materially lower than current market rates.

Upon completion of the development of the two plots, the portfolio managed by Avalon and Ares will be made up of more than 5,600 assets, most of which will be new builds aimed at the Build-to-Rent market. The combination of professional management and approachability and, crucially, Avalon and Ares’ shared commitment to social responsibility makes them the strong managers for the kind of homes aimed for development under Plan VIVE.

Pablo Paramio, CEO of Avalon, said: “The signing of a sustainable financing agreement with CaixaBank for carrying out these property developments is an industry milestone, and we are very proud to continue making progress with our commitment to CSR, responding to a social need through a public-private partnership based on a more sustainable future outlook.”

Alvaro Urbon, Vice President in Ares Real Estate Group, said: “We are very excited to be moving forward with Avalon on expanding and improving the number of more affordable and sustainable rental properties in the Madrid region. Plan VIVE is a pioneering and much needed initiative for tackling the shortage of affordably priced rental properties as we continue to deliver on our commitment to supporting inclusive and equitable economies.”

CaixaBank is one of the financial institutions most committed to sustainability. Through its activities, the Bank is supporting environmentally friendly initiatives and projects that contribute to preventing and mitigating climate change and encourage social development and the transition to a low-carbon economy. In 2021, the bank mobilised €31.4 billion in sustainable financing, representing a 150% increase year on year.

CaixaBank ranked as the 6th bank in Europe in green and sustainable loans in the League Tables Top Tier by volume, according to Refinitiv, and is Spain's topbank in this ranking.

About Avalon

Avalon is the leader in residential rental properties in the Madrid Region of Spain. It was founded in 2018 by Ares Management Corporation to create the only pure PRS platform in Madrid through an aggregation strategy focusing on asset quality and resilience. Its focus and clearly defined strategy have placed Avalon in a leading position in developing the residential market in Madrid, allowing for the democratisation of access to quality rental properties at affordable prices. Avalon aims to offer its shareholders higher, risk-adjusted profitability through acquisitions that create value for its portfolio and added-value asset management with a strong focus on ESG.  

About Ares Management Corporation

Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, private equity, real estate and infrastructure asset classes. We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. By collaborating across our investment groups, we aim to generate consistent and attractive investment returns throughout market cycles. As of March 31, 2022, Ares Management Corporation's global platform had approximately $325 billion of assets under management, with over 2,100 employees operating across North America, Europe, Asia Pacific and the Middle East.

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0
<![CDATA[imagin integrates CO2 calculator into its app so users can measure their carbon footprint]]> https://blog.caixabank.es/?p=23645 2022-06-13T00:00:00.0Z 2022-06-13T00:00:00.0Z <![CDATA[imagin integrates CO2 calculator into its app so users can measure their carbon footprint]]>  

imagin, the digital services and lifestyle platform powered by CaixaBank, continues to promote its users' awareness of sustainability by launching a new tool as part of its app enabling imaginers to calculate their carbon footprint. With the CO2 calculator, more than 3.7 million imagin users will be able to measure their impact on the planet.

The new feature of the app allows imaginers, based on their answers to a survey on their lifestyle habits involving food consumption, shopping, home and travel, to accurately calculate their carbon footprint and find out where they stand compared to Spain’s average and to the recommended value. Users will also be able to access content with recommendations and tips to improve their habits, helping them to become more sustainable and further lower their carbon footprint.

This project is part of the set of products, services, content, agreements and initiatives focused on sustainability that imagin, through imaginPlanet, is developing to drive positive impact on the planet and on society as a whole. In order to incentivise the imaginers' involvement in this initiative, imagin will offset 5kg of CO2 for every new user who calculates their carbon footprint leveraging this new tool. This action will also further imagin's commitment to offset 200 tonnes of CO2 in 2022.

New actions and content with a positive impact

Through this initiative, imagin is reinforcing its clear commitment to sustainability, which is one of the tenets of its strategy. imagin's entire business model and organisation is committed to adhering to standards of coherence, driving positive social and environmental change, transparency and innovation.

Furthering this commitment, imagin has launched a new campaign to entice people to direct deposit their salary with sustainability incentives.. This June, for every user who direct deposits their salary, imagin will help remove 10kg of plastics and other ocean waste. imagin is particularly active in initiatives relating to the conservation of seas and oceans, one of the main areas of its environmental action. In recent months, more than a tonne of sea waste has been collected with imagin's Seabins, the floating marine containers that it has installed in different Spanish ports and with are expected to collect up to 10 tonnes of sea waste every year.

Forest protection is another key area in which imagin hopes to have a positive impact on the planet. Last week, as part of the third edition of the imaginPlanet Tour, two influencers biked more than 150 kilometres around the island of Mallorca to promote sustainable spaces and projects on the island. For every kilometre travelled, imagin will plant a tree in a forest in the Valle de Iruelas (Ávila), which in 2019 suffered a fire that severely affected the area's tree cover and its ecosystem. This initiative saw the participation of over 70,000 users in the Strava community.

imagin’s commitment to sustainability has allowed the platform to receive the B Corp seal, which certifies the organisation's compliance with the strictest standards for social and environmental matters, public transparency, and corporate social responsibility to balance financial profits with social goals.

3.7 million imaginers

imagin is a lifestyle platform powered by CaixaBank that offers digital, financial and non-financial services to help its users, mainly people under 30, in their daily lives and future projects. It currently has a community of 3.7 million users, a figure that is constantly growing thanks to the wide range of content and services on offer, largely for free. The significant customer traction has been a result of the easy customer registration and the availability of various levels of engagement, which, unlike with traditional banks, do not necessarily require registering as a financial customer.

imagin's digital content is organised around five major themes: music (imaginMusic), video games (imaginGames), trends (imaginCafé), technology (imaginShop), and sustainability (imaginPlanet). imagin also offers special experiences and benefits related to travel and urban mobility.

The imagin application also offers a range of financial products to meet the savings and financial needs of young people who have entered adulthood and are starting to earn their first income and make their own lifestyle plans. imagin continues to retain the characteristics that have made it a leading bank for young people: mobile-only operations (services are provided exclusively through the app, with no branches and no website, which only serves informative purposes), no fees for the user and with a clear, simple language, especially designed to communicate directly with young people.

]]>
 

imagin, the digital services and lifestyle platform powered by CaixaBank, continues to promote its users' awareness of sustainability by launching a new tool as part of its app enabling imaginers to calculate their carbon footprint. With the CO2 calculator, more than 3.7 million imagin users will be able to measure their impact on the planet.

The new feature of the app allows imaginers, based on their answers to a survey on their lifestyle habits involving food consumption, shopping, home and travel, to accurately calculate their carbon footprint and find out where they stand compared to Spain’s average and to the recommended value. Users will also be able to access content with recommendations and tips to improve their habits, helping them to become more sustainable and further lower their carbon footprint.

This project is part of the set of products, services, content, agreements and initiatives focused on sustainability that imagin, through imaginPlanet, is developing to drive positive impact on the planet and on society as a whole. In order to incentivise the imaginers' involvement in this initiative, imagin will offset 5kg of CO2 for every new user who calculates their carbon footprint leveraging this new tool. This action will also further imagin's commitment to offset 200 tonnes of CO2 in 2022.

New actions and content with a positive impact

Through this initiative, imagin is reinforcing its clear commitment to sustainability, which is one of the tenets of its strategy. imagin's entire business model and organisation is committed to adhering to standards of coherence, driving positive social and environmental change, transparency and innovation.

Furthering this commitment, imagin has launched a new campaign to entice people to direct deposit their salary with sustainability incentives.. This June, for every user who direct deposits their salary, imagin will help remove 10kg of plastics and other ocean waste. imagin is particularly active in initiatives relating to the conservation of seas and oceans, one of the main areas of its environmental action. In recent months, more than a tonne of sea waste has been collected with imagin's Seabins, the floating marine containers that it has installed in different Spanish ports and with are expected to collect up to 10 tonnes of sea waste every year.

Forest protection is another key area in which imagin hopes to have a positive impact on the planet. Last week, as part of the third edition of the imaginPlanet Tour, two influencers biked more than 150 kilometres around the island of Mallorca to promote sustainable spaces and projects on the island. For every kilometre travelled, imagin will plant a tree in a forest in the Valle de Iruelas (Ávila), which in 2019 suffered a fire that severely affected the area's tree cover and its ecosystem. This initiative saw the participation of over 70,000 users in the Strava community.

imagin’s commitment to sustainability has allowed the platform to receive the B Corp seal, which certifies the organisation's compliance with the strictest standards for social and environmental matters, public transparency, and corporate social responsibility to balance financial profits with social goals.

3.7 million imaginers

imagin is a lifestyle platform powered by CaixaBank that offers digital, financial and non-financial services to help its users, mainly people under 30, in their daily lives and future projects. It currently has a community of 3.7 million users, a figure that is constantly growing thanks to the wide range of content and services on offer, largely for free. The significant customer traction has been a result of the easy customer registration and the availability of various levels of engagement, which, unlike with traditional banks, do not necessarily require registering as a financial customer.

imagin's digital content is organised around five major themes: music (imaginMusic), video games (imaginGames), trends (imaginCafé), technology (imaginShop), and sustainability (imaginPlanet). imagin also offers special experiences and benefits related to travel and urban mobility.

The imagin application also offers a range of financial products to meet the savings and financial needs of young people who have entered adulthood and are starting to earn their first income and make their own lifestyle plans. imagin continues to retain the characteristics that have made it a leading bank for young people: mobile-only operations (services are provided exclusively through the app, with no branches and no website, which only serves informative purposes), no fees for the user and with a clear, simple language, especially designed to communicate directly with young people.

]]>
0
<![CDATA[CaixaBank Private Banking launches ‘Independent Advisory’ to reinforce its commitment to providing independent advice services]]> https://blog.caixabank.es/?p=23645 2022-06-10T00:00:00.0Z 2022-06-10T00:00:00.0Z <![CDATA[CaixaBank Private Banking launches ‘Independent Advisory’ to reinforce its commitment to providing independent advice services]]>  

CaixaBank Private Banking reinforces its commitment to providing independent advice with the launch of ‘Independent Advisory’, a service that is aimed at customers with a potential net worth between one and four million euros. The service will offer a full product suite and charge specific advisory fees, providing complete transparency to investors. It will also feature specialized managers in the bank’s Private Banking centres.

The company is implementing this initiative following the success of CaixaBank Wealth, the first independent advisory service in the Spanish banking market. Launched four years ago in an effort to provide an industry-leading service, CaixaBank Wealth offers a staff of 80 managers and portfolios with a maximum of 35 customers per manager.

At the end of 2021, CaixaBank Wealth had €16.9 billion in assets under management, the highest figure in Spain, 2,000 customers with signed independent advice contracts and was growing by more than 600 family groups in the year,

With the launch of ‘Independent Advisory’, CaixaBank seeks to expand the independent advice of CaixaBank Private Banking to new customer segments. Until now, this type of advice was limited to CaixaBank Wealth, servicing the premium private banking segment.

"The independent advice product we have developed in recent years for customers in the Wealth segment, with fully transparent costs, has been very successful, allowing us to consolidate the independent advisory service for high-wealth customers. It led us to reinforce our commitment to this type of service and expand it to those customers who have assets valued between one and four million”, notes Víctor Allende, director of CaixaBank Private Banking.

To define and launch the project, as well as to coordinate it throughout Spain, CaixaBank has created the Independent Advice Sales Department, led by Marta Alonso, who will report directly to Víctor Allende.

This initiative enhances CaixaBank Private Banking's commitment to providing independent advice, making the service available to a larger range of equity customers and significantly improving service transparency.

Every CaixaBank Private Banking centre will have at least one independent advice manager, who will be responsible for a customer portfolio that is fully separate from that of the non-independent advice managers, ensuring transparency and independence. To achieve a high-quality service, the goal is to assign a maximum number of 75 customers to every manager.

One hundred managers – all with extensive experience in Private Banking – will be employed at the start of the project. The service will evolve based on feedback from customers and the bank will seek to increase the number of managers as demand grows.

The target for the new ‘Independent Advisory’ service of CaixaBank Private Banking is to have about 9,000 customers in two years, a significant portion of the total customers in this segment. This is because not every customer will potentially require this type of advice. For example, those with highly conservative profiles, such as the elderly or customers with a large portion of their wealth in pension products, will continue working with the bank through the non-independent advisory service to plan their investment goals.

“The ‘Independent Advisory’ service is going to offer the most complete value proposition on the market, with solutions tailored to our customers' needs in every phase of their life – combining advice, management delegation and execution-only solutions”, says Alonso. 

Products and services offered

To select investment funds, the ‘Independent Advisory’ service has a first-rate team employing a multidisciplinary, financial and mathematical approach that is a first in analysing and tracking these types of instruments.

In addition, the Investment Strategy Department provides specialised support to customers in this segment, based on sample portfolios assembled using the best products from an extensive investment universe, that also considers returns and cost-saving aspects.

The service also offers specialised advice on illiquid investments in order to diversify strategies segmented into asset subclasses (venture capital, buyouts, real estate, private debt, trends, etc.), preparing the ideal investment portfolio for each customer.

The catalogue of funds selected by CaixaBank Private Banking offers retrocession-free classes, which makes these products very competitive.

Similarly, customers will be given access to structured products, with highly competitive conditions to solidify the independence of the advice with an open architecture for selecting issuers.

The users of the ‘Independent Advisory’ service, whose portfolio size allows for optimal operations in the capitals market, have the option to work with the Independent Advice Desk, with direct access to the specialists at that desk.

The Asset Advice Department will provide specialised tax advice to customers in this segment by analysing the best asset structure, providing succession planning or the most suitable regime for a family company. It will do so in close collaboration with the customer's tax consultant.

Another notable exclusive service is the philanthropy advice through the Social Value Project, intended for customers who wish to make a charitable contribution to help solve a social problem.

All this advice is provided through the ‘Independent Advisory’ service and relies on an advised portfolio, subject to an explicit commission, providing transparency and lowering costs for the customer.

‘Independent Advisory’ customers will have access to the entire suite of CaixaBank Private Banking portfolio management services, based on the amount they wish to delegate and their characteristics as investors.

CaixaBank Private Banking

CaixaBank Private Banking offers various service models to adapt to each customer's needs and preferences, ranging from those who demand a global advisory service to those who operate at their own initiative in the management of their assets using a platform with global capabilities for investment in securities, funds and other management products.

The CaixaBank Private Banking model features a team of close to 1,000 specialised professionals and has 73 dedicated centres distributed nationwide.

Following the merger with Bankia, CaixaBank Private Banking had €114.62 billion under management at the end of 2021.

After the launch of ‘Independent Advisory’, and recently with the launch of OpenWealth, CaixaBank Private Banking has become more specialised, offering greater segmentation depending on the needs of its customers.

To access these services, a customer needs to possess assets valued at half a million euros, or a need warranting the use of these services. The services provide access to traditional private banking services, including non-independent advice.

Customers with assets between one and four million euros have the option to use the ‘Independent Advisory’ services or independent advice, with transparent costs and access to an extensive portfolio of assets.

For high-worth customers, CaixaBank offers Wealth, the unit specialising on independent advice and efficient costs, charging an explicit fee based on the total assets under management. It has a separate organisational brand and structure consisting of 13 centres and a specialised team devoted solely to this segment in which each manager handles a maximum of 35 customers.

Recently, CaixaBank launched OpenWealth, a company that provides a global independent consultancy service for the entity's highest net-worth individuals, catering to customers with a potential net worth in excess of €50 million. The goal of this new entity is to offer Multifamily Office services for large asset holders by selecting the best providers for each requirement and engaging in an in-depth analysis and due diligence involving every option on the market. It does so by using an entirely independent model with explicit fees.

]]>
 

CaixaBank Private Banking reinforces its commitment to providing independent advice with the launch of ‘Independent Advisory’, a service that is aimed at customers with a potential net worth between one and four million euros. The service will offer a full product suite and charge specific advisory fees, providing complete transparency to investors. It will also feature specialized managers in the bank’s Private Banking centres.

The company is implementing this initiative following the success of CaixaBank Wealth, the first independent advisory service in the Spanish banking market. Launched four years ago in an effort to provide an industry-leading service, CaixaBank Wealth offers a staff of 80 managers and portfolios with a maximum of 35 customers per manager.

At the end of 2021, CaixaBank Wealth had €16.9 billion in assets under management, the highest figure in Spain, 2,000 customers with signed independent advice contracts and was growing by more than 600 family groups in the year,

With the launch of ‘Independent Advisory’, CaixaBank seeks to expand the independent advice of CaixaBank Private Banking to new customer segments. Until now, this type of advice was limited to CaixaBank Wealth, servicing the premium private banking segment.

"The independent advice product we have developed in recent years for customers in the Wealth segment, with fully transparent costs, has been very successful, allowing us to consolidate the independent advisory service for high-wealth customers. It led us to reinforce our commitment to this type of service and expand it to those customers who have assets valued between one and four million”, notes Víctor Allende, director of CaixaBank Private Banking.

To define and launch the project, as well as to coordinate it throughout Spain, CaixaBank has created the Independent Advice Sales Department, led by Marta Alonso, who will report directly to Víctor Allende.

This initiative enhances CaixaBank Private Banking's commitment to providing independent advice, making the service available to a larger range of equity customers and significantly improving service transparency.

Every CaixaBank Private Banking centre will have at least one independent advice manager, who will be responsible for a customer portfolio that is fully separate from that of the non-independent advice managers, ensuring transparency and independence. To achieve a high-quality service, the goal is to assign a maximum number of 75 customers to every manager.

One hundred managers – all with extensive experience in Private Banking – will be employed at the start of the project. The service will evolve based on feedback from customers and the bank will seek to increase the number of managers as demand grows.

The target for the new ‘Independent Advisory’ service of CaixaBank Private Banking is to have about 9,000 customers in two years, a significant portion of the total customers in this segment. This is because not every customer will potentially require this type of advice. For example, those with highly conservative profiles, such as the elderly or customers with a large portion of their wealth in pension products, will continue working with the bank through the non-independent advisory service to plan their investment goals.

“The ‘Independent Advisory’ service is going to offer the most complete value proposition on the market, with solutions tailored to our customers' needs in every phase of their life – combining advice, management delegation and execution-only solutions”, says Alonso. 

Products and services offered

To select investment funds, the ‘Independent Advisory’ service has a first-rate team employing a multidisciplinary, financial and mathematical approach that is a first in analysing and tracking these types of instruments.

In addition, the Investment Strategy Department provides specialised support to customers in this segment, based on sample portfolios assembled using the best products from an extensive investment universe, that also considers returns and cost-saving aspects.

The service also offers specialised advice on illiquid investments in order to diversify strategies segmented into asset subclasses (venture capital, buyouts, real estate, private debt, trends, etc.), preparing the ideal investment portfolio for each customer.

The catalogue of funds selected by CaixaBank Private Banking offers retrocession-free classes, which makes these products very competitive.

Similarly, customers will be given access to structured products, with highly competitive conditions to solidify the independence of the advice with an open architecture for selecting issuers.

The users of the ‘Independent Advisory’ service, whose portfolio size allows for optimal operations in the capitals market, have the option to work with the Independent Advice Desk, with direct access to the specialists at that desk.

The Asset Advice Department will provide specialised tax advice to customers in this segment by analysing the best asset structure, providing succession planning or the most suitable regime for a family company. It will do so in close collaboration with the customer's tax consultant.

Another notable exclusive service is the philanthropy advice through the Social Value Project, intended for customers who wish to make a charitable contribution to help solve a social problem.

All this advice is provided through the ‘Independent Advisory’ service and relies on an advised portfolio, subject to an explicit commission, providing transparency and lowering costs for the customer.

‘Independent Advisory’ customers will have access to the entire suite of CaixaBank Private Banking portfolio management services, based on the amount they wish to delegate and their characteristics as investors.

CaixaBank Private Banking

CaixaBank Private Banking offers various service models to adapt to each customer's needs and preferences, ranging from those who demand a global advisory service to those who operate at their own initiative in the management of their assets using a platform with global capabilities for investment in securities, funds and other management products.

The CaixaBank Private Banking model features a team of close to 1,000 specialised professionals and has 73 dedicated centres distributed nationwide.

Following the merger with Bankia, CaixaBank Private Banking had €114.62 billion under management at the end of 2021.

After the launch of ‘Independent Advisory’, and recently with the launch of OpenWealth, CaixaBank Private Banking has become more specialised, offering greater segmentation depending on the needs of its customers.

To access these services, a customer needs to possess assets valued at half a million euros, or a need warranting the use of these services. The services provide access to traditional private banking services, including non-independent advice.

Customers with assets between one and four million euros have the option to use the ‘Independent Advisory’ services or independent advice, with transparent costs and access to an extensive portfolio of assets.

For high-worth customers, CaixaBank offers Wealth, the unit specialising on independent advice and efficient costs, charging an explicit fee based on the total assets under management. It has a separate organisational brand and structure consisting of 13 centres and a specialised team devoted solely to this segment in which each manager handles a maximum of 35 customers.

Recently, CaixaBank launched OpenWealth, a company that provides a global independent consultancy service for the entity's highest net-worth individuals, catering to customers with a potential net worth in excess of €50 million. The goal of this new entity is to offer Multifamily Office services for large asset holders by selecting the best providers for each requirement and engaging in an in-depth analysis and due diligence involving every option on the market. It does so by using an entirely independent model with explicit fees.

]]>
0
<![CDATA[CaixaBank and Microsoft establish innovation laboratory for Artificial Intelligence solutions and the metaverse]]> https://blog.caixabank.es/?p=23645 2022-06-09T00:00:00.0Z 2022-06-09T00:00:00.0Z <![CDATA[CaixaBank and Microsoft establish innovation laboratory for Artificial Intelligence solutions and the metaverse]]>  

CaixaBank and Microsoft have signed a strategic joint innovation agreement intended to promote the application of Artificial Intelligence (AI) to new financial solutions, as well as to create new and innovative work environments in the metaverse.

The agreement will see the two companies start up an AI Innovation Lab, with particular involvement from CaixaBank Tech – the tech company launched in 2021 to advance the technological evolution of the CaixaBank Group. This IT subsidiary of CaixaBank has a team of professionals specialising in the application of AI for the financial sector, as well as its own Centre of Excellence to promote innovation in this field. The new Laboratory, located in Barcelona, will work in coordination with Microsoft's AI Research and Development (R&D) hub also located in the city, which employs nearly a hundred software developers, data scientists and machine learning specialists. 

Disruption in financial services through Artificial Intelligence

The AI Innovation Lab will focus on developing concept tests, prototypes and use cases to explore how the application of AI technologies can disrupt financial services.

Some of the first co-innovation projects identified  will focus on improving AI models by using new and emerging technologies that are currently being researched, as well as projects to incorporate AI into routine processes ('AI at Scale').

These initiatives will aim to improve efficiency, customer experience, cybersecurity and other areas. An example of these innovative projects is the creation of a ‘cyberassistant’ that could help employees and back-office units to significantly reduce low-value-added tasks so they can devote more time to their main activities. Another possibility will be to explore how to improve user interface systems so that both customers and employees can communicate with the bank's technology using plain language.

CaixaBank and Microsoft will also work to create interactive virtual environments (metaverses) that offer immersive experiences, with applications improving customer and employee experience and in the implementation of hybrid work environments. The metaverse offers multiple possibilities in the financial sector, from the creation of a new interaction channel enhancing customer experience, to the creation of internal collaboration models in virtual branches, the incorporation and development of talent, and much more.

CaixaBank started to explore the use cases of AI in the financial sector more than a decade ago, and we have since become one of the most active players in terms of launching new products based on this technology, with projects that were global firsts and a dedicated team that is a benchmark nationally and abroad. Uniting forces with Microsoft in further researching AI will help us to accelerate product development and give us real solutions that rely on the most innovative technology in this field, making it available to our customers and employees", says Luis Javier Blas Agüeros, Media Director at CaixaBank.

"The combination of CaixaBank's in-depth knowledge of financial markets with Microsoft's experience in AI and other innovative technologies will make it easier to develop solutions that will transform the experience of financial services customers", states Alberto Granados, president of Microsoft Spain.

CaixaBank is amongst the most innovative banks in the application of AI to financial services in Spain. The bank has been a worldwide pioneer in training conversational AI in Spanish and in implementing cognitive assistants to help employees and customers. CaixaBank is currently applying all the power of AI to develop tools for its managers and customers – as well as for other strategic objectives, such as employee training.

Professional training to speed up innovation

As part of the co-innovation agreement between the two companies, CaixaBank and Microsoft will define a series of training curriculums for the professionals of the bank's technical and business departments, including the AI Business School for Financial Services, a training programme which aims to provide strategic knowledge on the impact of applying AI to financial services. Technical training on the cloud, security, data management and AI will also be enhanced.

Additional information is available on the News Centre of Microsoft Spain.

About CaixaBank

CaixaBank is the leading financial group in Spain. With assets held totalling 689,217 million euros, CaixaBank is Spain's largest bank and a major financial institution in Europe. Of note is its strong presence in Portugal, where it controls 100% of BPI.  The group, chaired by José Ignacio Goirigolzarri and directed by Gonzalo Gortázar, has 20.4 million customers, the largest network of branches and ATMs in Spain and Portugal, and it is a leader in online banking, with a base of 11 million digital customers.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) drives digital transformation for the smart cloud and Intelligent Edge era. Its mission is to empower every person and every organisation on the planet to achieve more in their daily activity.

]]>
 

CaixaBank and Microsoft have signed a strategic joint innovation agreement intended to promote the application of Artificial Intelligence (AI) to new financial solutions, as well as to create new and innovative work environments in the metaverse.

The agreement will see the two companies start up an AI Innovation Lab, with particular involvement from CaixaBank Tech – the tech company launched in 2021 to advance the technological evolution of the CaixaBank Group. This IT subsidiary of CaixaBank has a team of professionals specialising in the application of AI for the financial sector, as well as its own Centre of Excellence to promote innovation in this field. The new Laboratory, located in Barcelona, will work in coordination with Microsoft's AI Research and Development (R&D) hub also located in the city, which employs nearly a hundred software developers, data scientists and machine learning specialists. 

Disruption in financial services through Artificial Intelligence

The AI Innovation Lab will focus on developing concept tests, prototypes and use cases to explore how the application of AI technologies can disrupt financial services.

Some of the first co-innovation projects identified  will focus on improving AI models by using new and emerging technologies that are currently being researched, as well as projects to incorporate AI into routine processes ('AI at Scale').

These initiatives will aim to improve efficiency, customer experience, cybersecurity and other areas. An example of these innovative projects is the creation of a ‘cyberassistant’ that could help employees and back-office units to significantly reduce low-value-added tasks so they can devote more time to their main activities. Another possibility will be to explore how to improve user interface systems so that both customers and employees can communicate with the bank's technology using plain language.

CaixaBank and Microsoft will also work to create interactive virtual environments (metaverses) that offer immersive experiences, with applications improving customer and employee experience and in the implementation of hybrid work environments. The metaverse offers multiple possibilities in the financial sector, from the creation of a new interaction channel enhancing customer experience, to the creation of internal collaboration models in virtual branches, the incorporation and development of talent, and much more.

CaixaBank started to explore the use cases of AI in the financial sector more than a decade ago, and we have since become one of the most active players in terms of launching new products based on this technology, with projects that were global firsts and a dedicated team that is a benchmark nationally and abroad. Uniting forces with Microsoft in further researching AI will help us to accelerate product development and give us real solutions that rely on the most innovative technology in this field, making it available to our customers and employees", says Luis Javier Blas Agüeros, Media Director at CaixaBank.

"The combination of CaixaBank's in-depth knowledge of financial markets with Microsoft's experience in AI and other innovative technologies will make it easier to develop solutions that will transform the experience of financial services customers", states Alberto Granados, president of Microsoft Spain.

CaixaBank is amongst the most innovative banks in the application of AI to financial services in Spain. The bank has been a worldwide pioneer in training conversational AI in Spanish and in implementing cognitive assistants to help employees and customers. CaixaBank is currently applying all the power of AI to develop tools for its managers and customers – as well as for other strategic objectives, such as employee training.

Professional training to speed up innovation

As part of the co-innovation agreement between the two companies, CaixaBank and Microsoft will define a series of training curriculums for the professionals of the bank's technical and business departments, including the AI Business School for Financial Services, a training programme which aims to provide strategic knowledge on the impact of applying AI to financial services. Technical training on the cloud, security, data management and AI will also be enhanced.

Additional information is available on the News Centre of Microsoft Spain.

About CaixaBank

CaixaBank is the leading financial group in Spain. With assets held totalling 689,217 million euros, CaixaBank is Spain's largest bank and a major financial institution in Europe. Of note is its strong presence in Portugal, where it controls 100% of BPI.  The group, chaired by José Ignacio Goirigolzarri and directed by Gonzalo Gortázar, has 20.4 million customers, the largest network of branches and ATMs in Spain and Portugal, and it is a leader in online banking, with a base of 11 million digital customers.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) drives digital transformation for the smart cloud and Intelligent Edge era. Its mission is to empower every person and every organisation on the planet to achieve more in their daily activity.

]]>
0
<![CDATA[CaixaBank launches its online real-time currency trading platform, FXNow in Morocco]]> https://blog.caixabank.es/?p=23645 2022-06-01T00:00:00.0Z 2022-06-01T00:00:00.0Z <![CDATA[CaixaBank launches its online real-time currency trading platform, FXNow in Morocco]]>  

CaixaBank, Spain's leading financial institution, has launched FXNow, its online platform that enables customers to trade currencies in real time, quickly, securely and without intermediaries, in Morocco, With the launch , CaixaBank has become the only Spanish bank in Morocco to combine international transfers made through online banking with online exchange-rate management services.

The FXNow platform has been adapted to the Moroccan market, ensuring compliance with local regulatory requirements and accommodating different currencies trading, while maintaining its core advantages: its usability, with a user-friendly and convenient interface; agility, which enables transactions to be executed in just two clicks; and easy registration, whereby users can sign documents online.

CaixaBank's platform has become international a year and a half after its launch in Spain. In the eighteen months since its launch in October 2020, more than 15,000 transactions have been made on FXNow amounting to a total of €3 billion.

Following Morocco, CaixaBank plans to launch the platform in other countries where the bank operates.

FXNow Morocco was launched today in the city of Casablanca at an event held by the CaixaBank branch in Morocco for the Spanish-Moroccan business community and the Spanish Chamber of Commerce, Industry and Navigation.

The meeting was attended by Alberto Carnero Fernández, Consul General of Spain in Casablanca, Juan García Muñoz, President of the Spanish Chamber of Commerce of Casablanca, Manuel Vicente Rodríguez, Economic and Commercial Director of the Spanish Embassy in Casablanca, and Razki Mounir, Director of Foreign Exchange and Currency Operations at the Central Bank of Morocco. The new platform was presented on behalf of CaixaBank by Carlos de Parias Halcón, CaixaBank’s Head of International Banking, María Camarasa Arroyo, CaixaBank's Head of FX Sales and Ignacio Pino de la Chica, CaixaBank Country Manager in Morocco, accompanied by statements from CaixaBank’s customers who participated in the FXNow Morocco pilot test.

An innovative solution in Morocco

The FXNow platform, which is free of charge to CaixaBank customers and a ground breaking innovation in the Moroccan banking sector, enables users to easily choose which currencies to buy and sell and to execute the transaction quickly online. FXNow also allows users to view their historic transactions and displays them on various graphs detailing the evolution of the currency value. Users can set up the platform to suit their needs, prioritising the most relevant services and content.

Furthermore, the platform features advanced technical analysis tools to determine the best time to make a transaction, as well as a news section aggregating the most relevant information on market events.

FXNow has a specialised support team to handle any queries that may arise during its use, guaranteeing full customer support.

CaixaBank in Morocco

CaixaBank has had a banking licence in Morocco since 2009, where it has three branches in the cities of Casablanca, Tangier and Agadir. From there it offers services in foreign trade, business banking and corporate banking, both to Spanish companies already established in the country or those looking to enter the Moroccan market, as well as to large Moroccan corporations and multinationals.

The entity has established itself as the go-to bank for Spanish companies operating in Morocco. According to ICEX data, around 60% of the 800 Spanish companies operating in the country  are customers of a local CaixaBank branch.

CaixaBank's international presence 

CaixaBank operates internationally through its International Banking network of branches and representative offices worldwide and through cooperation agreements with leading international banks. It also owns Portugal's Banco BPI, the fourth largest financial institution in Portugal in terms of assets. 

CaixaBank's international network offers support to the bank's business customers that operate abroad, as well as to local corporates, thanks to its global outreach with over 180 professionals, almost 30 international service points and agreements with more than 1,660 correspondent banks.

CaixaBank's International Banking network is the only AENOR-certified international banking network in Spain.  

]]>
 

CaixaBank, Spain's leading financial institution, has launched FXNow, its online platform that enables customers to trade currencies in real time, quickly, securely and without intermediaries, in Morocco, With the launch , CaixaBank has become the only Spanish bank in Morocco to combine international transfers made through online banking with online exchange-rate management services.

The FXNow platform has been adapted to the Moroccan market, ensuring compliance with local regulatory requirements and accommodating different currencies trading, while maintaining its core advantages: its usability, with a user-friendly and convenient interface; agility, which enables transactions to be executed in just two clicks; and easy registration, whereby users can sign documents online.

CaixaBank's platform has become international a year and a half after its launch in Spain. In the eighteen months since its launch in October 2020, more than 15,000 transactions have been made on FXNow amounting to a total of €3 billion.

Following Morocco, CaixaBank plans to launch the platform in other countries where the bank operates.

FXNow Morocco was launched today in the city of Casablanca at an event held by the CaixaBank branch in Morocco for the Spanish-Moroccan business community and the Spanish Chamber of Commerce, Industry and Navigation.

The meeting was attended by Alberto Carnero Fernández, Consul General of Spain in Casablanca, Juan García Muñoz, President of the Spanish Chamber of Commerce of Casablanca, Manuel Vicente Rodríguez, Economic and Commercial Director of the Spanish Embassy in Casablanca, and Razki Mounir, Director of Foreign Exchange and Currency Operations at the Central Bank of Morocco. The new platform was presented on behalf of CaixaBank by Carlos de Parias Halcón, CaixaBank’s Head of International Banking, María Camarasa Arroyo, CaixaBank's Head of FX Sales and Ignacio Pino de la Chica, CaixaBank Country Manager in Morocco, accompanied by statements from CaixaBank’s customers who participated in the FXNow Morocco pilot test.

An innovative solution in Morocco

The FXNow platform, which is free of charge to CaixaBank customers and a ground breaking innovation in the Moroccan banking sector, enables users to easily choose which currencies to buy and sell and to execute the transaction quickly online. FXNow also allows users to view their historic transactions and displays them on various graphs detailing the evolution of the currency value. Users can set up the platform to suit their needs, prioritising the most relevant services and content.

Furthermore, the platform features advanced technical analysis tools to determine the best time to make a transaction, as well as a news section aggregating the most relevant information on market events.

FXNow has a specialised support team to handle any queries that may arise during its use, guaranteeing full customer support.

CaixaBank in Morocco

CaixaBank has had a banking licence in Morocco since 2009, where it has three branches in the cities of Casablanca, Tangier and Agadir. From there it offers services in foreign trade, business banking and corporate banking, both to Spanish companies already established in the country or those looking to enter the Moroccan market, as well as to large Moroccan corporations and multinationals.

The entity has established itself as the go-to bank for Spanish companies operating in Morocco. According to ICEX data, around 60% of the 800 Spanish companies operating in the country  are customers of a local CaixaBank branch.

CaixaBank's international presence 

CaixaBank operates internationally through its International Banking network of branches and representative offices worldwide and through cooperation agreements with leading international banks. It also owns Portugal's Banco BPI, the fourth largest financial institution in Portugal in terms of assets. 

CaixaBank's international network offers support to the bank's business customers that operate abroad, as well as to local corporates, thanks to its global outreach with over 180 professionals, almost 30 international service points and agreements with more than 1,660 correspondent banks.

CaixaBank's International Banking network is the only AENOR-certified international banking network in Spain.  

]]>
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<![CDATA[CaixaBank launches OpenWealth – the bank’s new subsidiary for its UHNW customers]]> https://blog.caixabank.es/?p=23645 2022-05-30T00:00:00.0Z 2022-05-30T00:00:00.0Z <![CDATA[CaixaBank launches OpenWealth – the bank’s new subsidiary for its UHNW customers]]> CaixaBank has established OpenWealth, a new, independent and global advisory service for the bank's UHNW customers. As a subsidiary fully-owned by the CaixaBank Group, Open Wealth will provide this service to customers with assets amounting to over €50 million.

OpenWealth will provide a ‘Multifamily Office’ offering to customers with large asset holdings, selecting the best service providers for each need and then conducting an in-depth analysis and due diligence on all the options available on the market. All this will be carried out under a model of complete independence and explicitly charging for the service.

The new company will provide its customers an in-depth knowledge of the market as well as the possibility of benefiting from the Group's partnerships. This will allow for the best personalised solutions and collaboration with various private banks and asset managers, without giving priority to any entity, as the CaixaBank Group will act as just another financial service provider.

OpenWealth, as an independent company, will offer a holistic service that comprehensively meets the customers' needs – from the strategically allocating assets process and providing consolidated information to searching for national and international providers when specific services are required. As a result, companies outside the CaixaBank Group will also be able to provide advisory, discretionary portfolio management, RTO and custody services.

This pioneering model in the Spanish banking sector will also employ state-of-the-art technology and include unified reporting with the consolidation of all the financial and non-financial entities' positions, thus providing a comprehensive look-through of the portfolio that will allow analysing the global investments at any given time.

OpenWealth will have a team of around ten experts that will be given access to all the Group's resources. This tailored advisory service complements CaixaBank Wealth –  the independent advisory unit for Private Banking customers that was launched in 2018 and features maximum transparency in costs by explicitly charging for the advisory service and processes that ensure the best alternatives on the market, offering customers the broadest range of products and services.

Víctor Allende, Director of CaixaBank Private Banking, stated, "OpenWealth will contribute significantly to the bank's Private Banking business in terms of positioning". He also added that this new service "will make CaixaBank the first bank in the domestic market to offer a multifamily office service, thus achieving a competitive edge in the segment of large customers, as we will be able to assist them with all their assets, which may be distributed among various private banks".

Once again, the CaixaBank Private Banking division launches an innovative value proposition based on aligning customers' interests, with the goal of anticipating the transformation of the Private Banking industry in the future.

CaixaBank Private Banking

CaixaBank Private Banking value proposition offers various service models to adapt to each customer's needs and preferences. The CaixaBank Private Banking model features a team of close to 1,000 specialised professionals and has 73 specific centres distributed nationwide.

The strategy of the Private Banking business is focused on employing highly qualified, committed and talented advisers, and on implementing the latest technologies, with the aim of offering the best customer experience anytime and anywhere.

 

 

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CaixaBank has established OpenWealth, a new, independent and global advisory service for the bank's UHNW customers. As a subsidiary fully-owned by the CaixaBank Group, Open Wealth will provide this service to customers with assets amounting to over €50 million.

OpenWealth will provide a ‘Multifamily Office’ offering to customers with large asset holdings, selecting the best service providers for each need and then conducting an in-depth analysis and due diligence on all the options available on the market. All this will be carried out under a model of complete independence and explicitly charging for the service.

The new company will provide its customers an in-depth knowledge of the market as well as the possibility of benefiting from the Group's partnerships. This will allow for the best personalised solutions and collaboration with various private banks and asset managers, without giving priority to any entity, as the CaixaBank Group will act as just another financial service provider.

OpenWealth, as an independent company, will offer a holistic service that comprehensively meets the customers' needs – from the strategically allocating assets process and providing consolidated information to searching for national and international providers when specific services are required. As a result, companies outside the CaixaBank Group will also be able to provide advisory, discretionary portfolio management, RTO and custody services.

This pioneering model in the Spanish banking sector will also employ state-of-the-art technology and include unified reporting with the consolidation of all the financial and non-financial entities' positions, thus providing a comprehensive look-through of the portfolio that will allow analysing the global investments at any given time.

OpenWealth will have a team of around ten experts that will be given access to all the Group's resources. This tailored advisory service complements CaixaBank Wealth –  the independent advisory unit for Private Banking customers that was launched in 2018 and features maximum transparency in costs by explicitly charging for the advisory service and processes that ensure the best alternatives on the market, offering customers the broadest range of products and services.

Víctor Allende, Director of CaixaBank Private Banking, stated, "OpenWealth will contribute significantly to the bank's Private Banking business in terms of positioning". He also added that this new service "will make CaixaBank the first bank in the domestic market to offer a multifamily office service, thus achieving a competitive edge in the segment of large customers, as we will be able to assist them with all their assets, which may be distributed among various private banks".

Once again, the CaixaBank Private Banking division launches an innovative value proposition based on aligning customers' interests, with the goal of anticipating the transformation of the Private Banking industry in the future.

CaixaBank Private Banking

CaixaBank Private Banking value proposition offers various service models to adapt to each customer's needs and preferences. The CaixaBank Private Banking model features a team of close to 1,000 specialised professionals and has 73 specific centres distributed nationwide.

The strategy of the Private Banking business is focused on employing highly qualified, committed and talented advisers, and on implementing the latest technologies, with the aim of offering the best customer experience anytime and anywhere.

 

 

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